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SingTel / Singapore Telecommunications Customer Care Service

Singapore Telecommunications Ltd

31 Exeter Road Comcentre № 01-00
Singapore - 239732

Customer Support Phone Numbers

1688(Customer Service)
46 158
7 15
1606(Post Sales and General Enquiries)
4 10
100(Directory Services)
1 5
1877 746 4835(United States)
2 7
+65 62 351 688(Customer Service)
10 13
0 8
+65 62 211 606(Post Sales and General Enquiries)
2 4
+65 68 383 388(Head Office)
8 6
+1 212 269 7920(United States, New York)
1 2
+1 650 508 6800(United States, San Francisco)
0 1
+61 280 827 800(Australia, Sydney)
1 2
+44 207 122 8000(United Kingdom)
2 5
0 2
+88 11 184 988(Bangladesh)
0 1
+86 106 410 6193(China, Beijing)
1 1
+852 28 771 500(Hong Kong)
0 0
+91 114 152 1199(India, New Delhi)
2 0
+81 354 377 033(Japan, Tokyo)
0 0
+60 377 282 813(Malaysia)
0 0
+63 28 872 791(Philippines)
0 1
+65 68 383 388(Singapore)
8 6
+82 232 877 575(South Korea)
0 0
0 1
+66 22 569 875(Thailand)
0 0
0 0
0 0
+65 67 328 428(Head Office)
0 0
+1 212 269 7939(United States, New York)
0 0
+1 650 508 1579(United States, San Francisco)
0 0
+44 207 122 8088(United Kingdom)
1 0
Singtel is Asia's leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms as well as infocomm technology and pay TV.
United States
  • 140 Broadway Suite 2110, New York NY 10015, USA
  • 901 Marshall Street, Suite 125, Redwood City, CA 94063, USA
United Kingdom
Birchin Court, 20 Birchin Lane, London EC3V 9DU, United Kingdom

Australia

Adelaide
Level 6, 108 North Terrace, Adelaide, SA 5000, Australia
Fax: +61 180 050 0261
 
Brisbane
Level 21, 12 Creek Street, Brisbane, QLD 4000, Australia
Fax: +61 733 173 320
 
Canberra
Level 3, 10 Moore Street, Canberra, ACT 2601, Australia
Fax: +61 262 223 838
 
Darwin
Optus Centre Darwin,49 Woods Street, Darwin, NT 0800, Australia
Fax: +61 889 014 505
 
Melbourne
367 Collins Street, Melbourne, VIC 3000, Australia
Fax: +61 392 334 900
 
Perth
Level 3, 1260 Hay Street, West Perth, WA 6005, Australia
Fax: +61 892 883 030
 
Sydney
Optus Centre Sydney, 1 Lyonpark Road Macquarie Park, Sydney, NSW 2113, Australia
Fax: +61 280 827 100

Germany
Frankfurt, Platz der Einheit 1, 60327 Frankfurt am Main, Germany
Fax: +49 699 750 3200
 
Bangladesh
Dhaka, Bay’s 50, 15th Floor, South Block, Mohakhali Dhaka – 1212, Bangladesh
 
China

Beijing
Unit 1503, Beijing Silver Tower 2, Dongsanhuanbei Road, Chaoyang District, Beijing 100027, People’s Republic of China
Fax: +86 106 410 6196
 
Shanghai
Unit 707, 7F, KIC Plaza № 333, Song Hu Road, Shanghai 200433, People’s Republic of China
Fax: +86 213 362 0389
 
Guangzhou
Room 3615, 36F, BLK B, China Shine, №9, Lin He Xi Road, Tian He District Guangzhou 510610, People’s Republic of China
Fax: +86 203 882 5545

Hong Kong
Quarry Bay, 21/F., 1063 King’s Road, Quarry Bay, Hong Kong
Fax: +852 28 021 500

India

Bangalore
Suite № 304, DBS Business Centre, 26 Cunningham Road, Bangalore 560052, India
Fax: +91 802 225 7272
 
Chennai
20/30, Paras Plaza,3rd Floor, Cathedral Garden Road, Nungambakkam, Chennai 600034, India
Fax: +91 444 264 9414
 
Hyderabad
Reliance Business Centre, 303 Swapna Lok Complex, 92 Sarojini Devi Road, Secunderabad 500003, India
Fax: +91 402 781 2724
 
Mumbai
Sahar Plaza 111 Bonanza Wing B, Mathuradas Vasanji Road, Andheri East, Mumbai 400069, India
Fax: +91 222 824 4996
 
New Delhi
5th Floor, A Wing, Statesman House, 148 Barakhamba Road, New Delhi 110001, India
Fax: +91 114 152 1683

Japan

Osaka
3F Shin-Osaka Hankyu Building, 1-1-1 Miyahara, Yodogawa-ku, Osaka 530-0003, Japan
 
Tokyo
Arco Tower 9F, 1-8-1 Shimomeguro, Meguro-ku, Tokyo 153-0064, Japan
Fax: +81 354 377 066

Malaysia
602B, Level 6, Tower B, Uptown 5, 5, Jalan SS21/39, Damansara Uptown
47400 Petaling Jaya Selangor Darul Ehsan, Malaysia
Fax: +60 377 276 186
 
Philippines
Unit 1504 Liberty Center, 104 H V de la Costa Street Salcedo Village, Makati City 1227, Philippines
Fax: +63 28 872 763

Singapore
31 Exeter Road, Comcentre, Singapore 239732, Republic of Singapore
Fax: +65 67 328 428

South Korea
Room 3501, Trade Tower, 511 Yeongdong daero, Gangnam-Gu Seoul, Korea (06164)
Fax: +82 232 877 589

Taiwan
2F № 290, Section 4, Chung Hsiao East Road, Taipei, Taiwan
Fax: +886 227 786 083

Thailand
9th Floor Unit 6, 500 Amarin Tower, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330, Thailand
Fax: +66 22 569 808

United Arab Emirates (UAE)
Dubai Internet City Building № 1, Suite № 110, First Floor, P O Box 502430, Dubai, United Arab Emirates
Fax: +971 43 611 063

Vietnam
Suite 704, CMC Tower 7th Floor, Duy Tan Street Dich Vong Hau Ward, Cau Giay District, Hanoi City, Vietnam
Fax: +84 439 432 163
Plus

SingTel / Singapore Telecommunications Complaints & Reviews

SingTel / Singapore Telecommunications / customer service

Si
Simon Hunter on Dec 12, 2018

Since porting my number back from a corporate line, Singtel have sent me massively over-inflated bills for the last 3 months. I have wasted hours of time on their "customer service" helpline who really are of no help at all. I can't imagine anyone at Singtel will pay any attention to this a...

[Resolved] SingTel / Singapore Telecommunications / billing payment via singtel app

Ly
Lyya on Dec 10, 2018

On 01/12/18, i made a payment of $170.40 for my mobile account 16796505 via the singtel app however was prompted that the payment was unsucessful. Following up to that, i checked against my dbs ibanking account only to found out that the above mentioned amount was on hold. I rang DBS...

SingTel / Singapore Telecommunications / residentail address reflected invalid old address

Ag
AgnesHlaing on Dec 10, 2018

Pl assist to update my singtel application residential address the same with my IC. All contract residential address being printed with old invalid new upper changi road address which is wrong, this has been reported multiple times, but yet to correct the info to date. Agnes Hlaing Hlaing...

SingTel / Singapore Telecommunications / long outstanding amount due from singtel to mobile user

La
Lamch on Dec 7, 2018

To whom is in charge, I have a long outstanding amount of S$30.24. Firstly I am a good payer, do not understand what is the issue take so so long to re- process the refund. On 21/9/18 received SingTel cheque no.594230. 21/9/18 Call 1688 talk to Ms Yuri, infrom her instruction was give to...

SingTel / Singapore Telecommunications / poor communication within singtel customer team

En
Engracia on Dec 2, 2018

Hi Singtel I dropped by the Comcentre on a pouring Sunday afternoon, enquiring if they are able to assist with my corporate scheme. To which, the staff mentioned yes and told me to register for a queue number with estimated waiting time of 3 hours. I waited for 3 hours, only to my...

SingTel / Singapore Telecommunications / lapse of a critical control by singtel

Je
JenJen0000 on Nov 27, 2018

Dear Sirs I have received a Singtel bill addressed to my apartment. I opened the letter and realised it was attention to someone by the name of Mr Dhinakara Sandrasamy . It was a new line applied by him and the bill was for the month of November 2018. Details of the bill as per attached...

SingTel / Singapore Telecommunications / technical fault fixing took too long???

Kc
K C Tay on Nov 27, 2018

I am cellphone user of 92368687. I am happy to see you launch your Data Roaming Plan 1GB 30 Days S$20 package and has been buying your plan for quite a while already. However, last week before my trip to Vietnam, I tried buying that with start date from Nov 23rd, 2018, but I was disallowed...

SingTel / Singapore Telecommunications / service rendered by singtel

An
Annaleeyj on Nov 23, 2018

Dear Sir I have sent in my feedback/complaint to SingTel since 2 weeks ago. However, there's no rely or call back SingTel though it was mentioned will reply within 2 working days. Below is the feedback I have sent in. On 9 November 2018, I have made an order for iPhone XR with 128G, Red, and...

SingTel / Singapore Telecommunications / email service

To
Tony Quek on Nov 23, 2018

Can SingTel look into the below claim of hacking n attempt of extortion. Can you trace, neutralise, apprehend, n bring the culprit to task with due legal action. ( Below is a text copy version only, If you need the original email version to trace, plse let me have the email address to forward...

SingTel / Singapore Telecommunications / online purchase

Ko
Koh Bryan on Nov 18, 2018

On 11 Nov 2018 at around 1220am, I purchase a Samsung Note 9 and sign up CIS plan for combo 6 at https://www.singtel.com/ and book an appointment to collect at Causeway point Singtel Shop on 13 Nov 2018. The Transaction History for 11 Nov 2018 purchase status as pending. I through that...

SingTel / Singapore Telecommunications / unable to receive incoming call

De
Derrickljy on Nov 13, 2018

I was port over my M1 number to SingTel on 28 Oct and as at today, I still unable to receive any incoming call and SMS (except OTP). No problem in outgoing call and data. When someone called me, it always hear the message "M1 number not in serviced". It was very frustrated and what if...

SingTel / Singapore Telecommunications / my singnet outlook login failure

Ak
Akil Chowdary on Nov 1, 2018

I am getting a problem in logging in Singnet Outlook. Unfortunately, the file of Microsoft outlook was deleted, I tried to login Outlook, but it failed in login. I entered the correct password but also in outlook it is showing like its incorrect password. Kindly please solve the issue ASAP...

SingTel / Singapore Telecommunications / singtel fibre broad sucks big time lately

Tz
tzeteng on Oct 24, 2018

Dear Singtel, My fibrebroad connection at canberra road has been under severe disruption lately. I have raised my concerns for almost a week now in the Facebook page but all I got from singtel Facebook are queries which do not seem to be helpful at all. I would appreciate if Singtel can take...

SingTel / Singapore Telecommunications / mobile network

Le
Lee Eng Kian on Oct 23, 2018

Mobile network not working since port over from Starhub on 20th Oct till now which is 24th Oct. Cause great disturbance to my work & family due to cut off from use of GPS & Whatsapp. Called srv hotline daily & visited Singtel shop to address this issue. But answer is the technical team is working...

SingTel / Singapore Telecommunications / singtel wi-fi

Yi
Yingyi on Oct 23, 2018

The singtel wifi in my house is very slow, not only that, whenever i lock my phone and on back, the wifi is disconnected from my phone automatically. There are times whereby i enter the right password but it will always tell me that i enter the wrong one and ask me to try again. Poor...

SingTel / Singapore Telecommunications / overcharged handphone (account no: 40382695) charges by singtel yet to be re-funded

Ha
Harry Low on Oct 19, 2018

My wife has an account with Singtel (Handphone No: 83181513). Her bill seems for Jun or Jul 2018 seems overcharged. So we went to Exeter Road Comcentre on 18 Aug 2018 (Ref No"E1007) to verify this issue. The Customer Support lady, Amelia Thien verified that overchage of $86.06 will be...

SingTel / Singapore Telecommunications / network failure dated 18th oct 2018

An
Andry suhaimi on Oct 18, 2018

I am totally disappointed and angry at how your network can fail. Singtel being a major telco in Singapore has caused insecurity and inconvenience to its customers. I was out buying food for my heavily pregnant wife who will be due anytime from now. I was trying to reach her through call...

SingTel / Singapore Telecommunications / internet

Al
Alvina Ow Swee Ting on Oct 18, 2018

Between 930 and 12am on 18 Oct, Internet was down and i was impacted. Ny friend too in fact, caused so much inconvenience and in addition disrupted my routine. Even the app is now not working - what is wrong with singtel? I would like singtel to at the very least explain and provide some...

SingTel / Singapore Telecommunications / cellular line disruption/no connectivity

Qa
Qamaruzaman on Oct 18, 2018

At around 10pm, 18th October 2018, I was working, a private hire driver, suddenly I couldn't end my trip. As I need to get another call/booking from passengers, I couldn't . I thought it was my phone. I restarted it more than 10 times. Frustrated, I tried to call Singtel. I couldn't even...

SingTel / Singapore Telecommunications / billing for my mobile account

Je
Jennylou Latonio on Oct 18, 2018

My mobile line got terminated by Singtel(Acct no 71667343), I know I have unpaid previous bills($403), but I tried my best and I settle it immediately(hoping they will re-activate my lines) But the singtel insisted that I still have a current bill ($203 this suppose to be due on Oct.23...