SingTel
Reviews and Complaints

I recently signed up for Singtel's SIM Only Plus plan with a device on an installment payment plan, and I must say it has been a game-changer for me. The process was smooth, and the plan offers great value with free Godiva soft serve and a chance to win a PS5. The network coverage is excellent, and I've experienced fast and reliable data speeds. Overall, I highly recommend Singtel's mobile plans for anyone looking for a hassle-free and rewarding experience.

Early Jan 24th, my wife n l went to woodleigh mall to purchase a Samsung cellular phone n sign up a MIO TV contract. All my spouse's details were taken and registration was under her name.

However, the following month l received her e-statement in my email. A few weeks later, we went to woodleigh mall and personally that the system is send her e-statement to my email address instead of the registered email. The staff there acknowledged the error and confirmed all was rectified and my wife would receive all future e-statements.

To my horror, l received her e-statement again for the following billing cycle. I called up 1688 and after much verification and merry go around, l was assured that the system has been updated. Knowing how well your reps are, l requested that he sent a copy of the e-statement to my wife's registered email address as was in the system. No sooner than 10 minutes after we hung up, a text message was sent to my mobile number and addressed to my spouse.

I immediately called back 1688 and was told that the person whom l spoke to has left for the day. How convenient, again l had to go through the verification and a bloody waste of time and explain all over again. However, this rep assured me that he will update the system and call me back in 2 days time. I have yet to receive that call from him.

As a communication giant, either you employ inexperienced people whose left hand do not know what the right hand is doing or your establishment is not up to date.

Wake up Singtel

Hendry Fonseka

[protected]

My wife purchased a Singtel sim card when we arrived into Singapore Changi Airport on 30 July. The card expired after 28 days when we were still in Malaysia, so we renewed it for another seven days on 28 August. When we returned to Singapore on 30 August, we discovered it did not work. We assumed that the renewal might only apply for use in Malaysia, so we renewed for another seven days for $10 Singapore. However, the data service still did not work. After more than one hour working through tech support including inadvertently calling their tech support 800 number from my US phone and reaching a phone sex line, I got through to a very nice and professional customer service rep who explained that Singapore passed a law preventing use of prepaid SIM cards for non residents for more than 28 days. I asked why they would allow renewing these cards if it was not legal, and there was no good answer. This seems highly unethical and I would like to register a formal complaint with the authorities. The amount of money lost is not the point. The fact that Singtel solicited renewals and charges when it is not legal seems highly unethical. While the customer service rep was very professional and understanding, the behavior of his employer is reprehensible. Singtel is behaving in an unlawful manner and must be called out for this inappropriate legal violation.

Dear Sir,

My account no is [protected], I am holding 2 nos under this [protected] and [protected]. The parent account holder is my sister Amarjeet Kaur D/0 Malagar Singh Ms. Amarjeet Kaur Dhillon, and she is away for 2 months.

My last 6 months bill is extremely high, so much so that my current bill is over $333/- plus. It is alarmingly high. I have already paid $120/- and I need to clarify the bill to avoid any disruption with the service.

We are using SingTel for the last 8 years plus and not defaulted the payment. Kindly send me the bill at [protected]@gmail.com or call me to sort out the bill.

Thank you

Amardip Singh

[protected]

Since 4 to 6 year complaint on issue related to freezing was unable to solve. Wasting time n money on technician to come n change mio TV box 2 to 3 time per year. Last year happening n manager sent wireman to rerute wire without consulting technician but problem still exists. Then Jay sent technician to put another box with electrical 24hrs now fast forward keep delay . Now using smart TV n quality very bad can't cater with mio tv box

Hi Team,

I am having a Singtel postpaid account, my account no. is [protected]. Frequently having No service issues. I raised the complaint earlier as well but its keep happening again.

Currently I am in USA, Selected the network manually but its not getting connected. During my earlier conversation with your support team informed only when I am enabling the Data Roaming I can connect to the local network provider but it should not be the case as I don't need the data only the local network connection to be enabled.

Hope this issue to be resolved by your team immediately.

nov23 i recontracted my plan and got the mobile swop same time.

22.12.23 i requested for mobile replacement under mobile swop.

singtel rejected my claim and fail too after appeal.

what is the reason?

1) i got outstanding bills

which i have never owe a single day of singtel before.

2) line not associated with the swop plan

i have only 1 main line and swop plan always only tie to main line. so what is the accuse of not associated?

3) time of request, device not online...

my phone if not online then is singtel's network issue. i dont see any offline at that time when i request.

so why? i it because iphone 15 is too new to get a replacement? then propose a similar phone if singtel unable to fullfill customer's request.

this is so unfair to the customers. The sales representative sell me so hard to get the swop plan added. yet i am not able to claim anything. not as if is free. i still have to pay for replacement.

SIngtel is a scammer.

Today, 13 November 2023, i called Singtel's customer service name: Irsyad he couldnt wave off the late charge of $10 but he would not do it for me as it is unable. I received a reminder on the 5th November 2023 then i paid it on the 6th of November 2023. I just renewed my contract and I am a long time customer with Singtel, I feel quite uncomfortable as they could not wave the late charge. After my contract ends, I would not renew it again.

On 13/12023, I have relocated analog business line to a new digital business line in my new office. Ever since the relocation, my overseas counterpart and some local businesses unable to reach me and that for all my business line.

Report to Singtel 4 times and each time they called me , they ask me to test and still doesn't resolve my issues . Their service and ability to resolve issues totally cannot make it

My wife had been calling SingTel customer service hot line 1688 a customer service officer by the name of Alice on 22 October ‘23 at about 2.45 pm who attended her call. She keep telling my wife to check the TV box connection, router and got how many red lamp appear in the router. I overheard their conversation and take over the call. I am wondering is your CSO is competent enough about technical isssue, at first she promised a SingTel service technician will come to our home between 3pm to 6pm to get it fixed. Later she said SingTel got limited resources. I insisted to talk to somebody superior than her and this guy Joushua a CSO manager had take over the call, he under it’s the TV box problems and can only send somebody to my home only tomorrow appt at 9am. Later about 6pm he call me & I ask to change the Mio TV box and he direct me to go Jurong Point Hello to get a replacement set without checking weather they have stock, Sure enough Jurong Point out does not have this replacement box. We have been marry go round and round wasting my time & car petrol. I am thinking about changing my telco to another service provider after getting such a lousy service from such a big organisation. Very disappointed

Dear OI,

My SIM only mobile number [protected]. I'm paying my bill less than $30 all thewhile. Last month existing plan been re-contract automatically by system and found the bill unusual $80.

I request for a waiver of additional charges and reinstatement of old contract package.

Your kind help will be highly appreciated.

Thanks

Nurullah

[protected]

With reference to email on subject tile Fibre Service -- [protected] Pls follow up X2 dated 21 Aug 2023. I do not believe that Singtel has not received this email. Every time i need to repeat and repeat my questions over and over. All the customer service officer that called me has no background about my issue. When you need to call a customer for follow up, shouldn't you understand the issue first? There are customer even asked me to use whatsapp but ended up with no follow up also. Is this the service from singtel after using the homebroadband services for almost 20 years. As said, there are more services out there. Please give me a reason why i need to continue using singtel seervices? M1 has a better home broadband plan which is much better.

Last, if there is no solution or follow up. Please terminate my singtel line immediately as i do not see a good reason to continue. Please reach out to me at [protected].

Thanks

Our corporate is using Singtel services, and the services provided are way below the passing standard.

I have requested for my new entity a new account, to be separated from the other entity, ever since Apr 2023. After months of wild goose chasing, in Aug 2023, I finally received a reply that the new account has been created. However, when I logged in to the biz portal, I wasn't able to view the new account. I sent another email to give me the access. I was told that I am the SPOC of the new account under our new entity. It was another ball-passing for another month. I didn't get any reply for weeks after that. I sent another email today to follow up on this request. Another customer service agent replied with a whole log of procedures for us to do before I could be appointed as the SPOC and have access to the new account. This is absurd! I was told I was the SPOC of this new account last month. Why do we have to restart all the process to appoint me as the SPOC? I simply asked for the access of the account to which I am already the SPOC, through the biz portal.

This is never ending and frustrating. For my next company, I will definitely request to not use Singtel service at all.

There were services that we did not use or know of being charged to our bill.

It was so tedious to get through the hotline to find someone to verify this. When we did, they just brushed it off and said this is something not within the control. We called several times but the answer is the same. No one bother to investigate this further. Very extremely poor customer service who did not consider the welfare of their customer. Customer service was rude and unhelpful . We end up had to pay for a service that we did not use - look it up online, many shared the same experiences with SingTel.

Was trying multiple times to do mobile swop, after paying for months and now need to swap my phone as it’s an entitlement that we paid for the chat bot doesn’t seem to work at all. The payment gateway just gathers all card information and response each time was unsuccessful and ask to use different cards. I am still waiting as I think my first card was charged but yet to receive the record on internet banking, mind that each unsuccessful try my card was charged $1. Website keeps on asking to repeat the process until I give up trying . It’s very unprofessional and malicious to introduce something that doesn’t work .

My account number is [protected]. This is a TV account which I had cancelled at comcentre in April 2021.
Now which is May 2023 I suddenly received a billing for the above again! I tried using the mysingtel app to request for a call back so I can talk to the CS and find out what happened.
Indeed they called but for the sake of calling. They just simply hang up once in the ring, so it reflects as missed call! Am sure their systems will show as "called but no one answer"
I gave up calling them because 1688 has no human to answer the phone, only keep asking us to press 1 press 2 press 3 press 4 end up is a cut-off tone.
I don't know what kind of service is this company agenda to provide to their long time customer.

So I decided to use their WhatsApp functions. This is even worse, they take 30 mins to keep repeating the same thing. I was told by the CS in the WhatsApp chat
"As per checking here, mobile numbers xxxx5735, xxxx9265 and Singtel TV are still active on the account."
I repeated 3 times, the service was cancelled 2 years ago and the CS repeat 3 times also with the same repeat.
HELLO! WHAT is WRONG WITH THIS CS? The service is cancelled for 2 years and I never received any billing since I cancelled and this month which is 2 years later I received a billing again!

During a CIS promotion, singtel advertised their handsets with contract are on sale for a short period only. There is about $100 off handsets if we purchase within the period. When purchasing online, apparently there was some automatic add ons one if which was mobileswop. Singtel did not make it clear there is a 24mths contract for mobileswop and there is a penalty for cancellation. The mobileswop costs about $12 a month and a penalty of $300 plus to cancel. After calling customer service, they said i clicked on tbe add on for the $100 discount. This is a scam as no one in their right mind will sign up for this just for $100 off. Singtel refuses to reverse it despite having my records as a customer who never signs up for addons

My office internet is down since yesterday (14/5/24).

We have tried several times on & off the switch and even plug & unplug the router and optical.

Spoken 3 times to Technical support team and was told to do the same thing 😡.

I ask for an appointment to fix the router and was given after 2 days.

Can a company operate without internet?

Is this SingTel after sales service?

I have contacted SingTel customer service officer CSO on 15 April to enquire about the promotion mailer that I have received to upgrade from 500 mbps to 1Gbps at $30.37. The officer explain that there will not be any configuration done at my place, SingTel will do the upgrade on their end. The promotion will come with a free wifi 5. All I need to do is to send in my NRIC within the same day to confirm my recontract and it will take effect on 17 April.

I have discussed this with my family and we felt that this will not solved the issue of poor connection and drop-off issue when I work in my room. Since there is no configuration done and I am already using the wifi 5 mesh router currently, I don’t see the point of renewing something that is not going to solve my problem. I decided not recontract to the promotion plan.

Later I realised SingTel has already sent me the renewal service agreement without me sending in my NRIC.

I tried calling1688 a couple of times but it was always a recording Machine and no Option to choose speak to a CSO.

I tried to reach a CSO via WhatsApps chats today to understand what is going on and from the CSO that my plan has been renewed. I have requested him to arrange a CSO to call me but till now nobody from SingTel has contacted me.

How can SingTel renew my broadband without me sending in my NIRIC to confirm?

I understand Teleco is very competitive nowadays and CSO has sales target to achieve but that is not the way to do business.

I want to void my contract since it was without my confirmation.

Please return my call @ [protected] . I need an explanation.

Looking forward to your reply soon.

Carol

In Feb2023, I saw an online advertisement for SIM-only user that 5G is about $10. Thinking this was a promotion, I signed up the offer but when I received the contract, then it said it is an add-on !

Next month in March 2023, I called the customer service. I was told to cancel the contract, I need to pay a penalty of 400 bucks of early termination fee. The customer manager mentioned that the penalty can only be waived off if I continue the service with them.

In the end, I have to fork out 400 bucks for not reading the terms and conditions properly. F*** Singtel with their dubious marketing tactics.

Since the first day of mobileShare until today I cannot use the service at all, and I had already pay for the subscription fee as well as monthly payment.

I had call up1688 the technical support many time and it is no solutions to solve the issue as well as make me wait for 3 weeks...

I'm strongly request an answers from you team and to wave off the charges of the unuse period.

I had been with singtel for more then 20 years, this case really make me very disappointed on Singtel, please do something about it.

call me and give me a solution immediately!

arron 9662 9009

Hello, I am writing out of extreme frustration on the email service provided by Singtel. I have been a subscriber for over 10 years now and since the migration to new service a month ago, Singtel has ruined my emails for the last 5 years and I cannot even read my emails from my last few months during December and January! Needless to say, I'm extremely frustrated at the technical competence of the back of a staff. I've been speaking to Wani add technical support, who has been very helpful in communicating my complaints to the technical staff. Unfortunately, they have not been able to resolve the issue for over a month and have ruined my emails for the last 2 and 1/2 years as I cannot read them in Microsoft Outlook 365 or Microsoft 2015. I would be extremely grateful if you can put a competent staff to restore my emails as soon as possible. My email address is: [protected]@singnet.com.sg and my mobile number is [protected]. It is most unfortunate that you have technical staff that is erased my emails completely or restored my emails with no content! I have lost practically everything from the Will that I registered, LPA with the lawyers and important property documents when I purchased an apartment. I have also lost documents relating to various bank accounts in Singapore, India and United States. I cannot emphasize the importance of restoring my emails as soon as possible, and would be extremely grateful for your kind reply or a phone call so I can better explain the situation.

Hoping to hear from you soon! Regards, Dilip Kothari