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SingTel / Singapore Telecommunications Customer Care Service

321 Reviews

Singapore Telecommunications Ltd

31 Exeter Road Comcentre № 01-00
Singapore - 239732

Customer Support Phone Numbers

1688(Customer Service)
39 142
6 13
1606(Post Sales and General Enquiries)
1 9
100(Directory Services)
0 4
1877 746 4835(United States)
1 5
+65 62 351 688(Customer Service)
10 8
0 7
+65 62 211 606(Post Sales and General Enquiries)
2 3
+65 68 383 388(Head Office)
6 6
+1 212 269 7920(United States, New York)
1 2
+1 650 508 6800(United States, San Francisco)
0 1
+61 280 827 800(Australia, Sydney)
1 2
+44 207 122 8000(United Kingdom)
2 5
0 2
+88 11 184 988(Bangladesh)
0 1
+86 106 410 6193(China, Beijing)
1 1
+852 28 771 500(Hong Kong)
0 0
+91 114 152 1199(India, New Delhi)
2 0
+81 354 377 033(Japan, Tokyo)
0 0
+60 377 282 813(Malaysia)
0 0
+63 28 872 791(Philippines)
0 1
+65 68 383 388(Singapore)
6 6
+82 232 877 575(South Korea)
0 0
0 1
+66 22 569 875(Thailand)
0 0
0 0
0 0
+65 67 328 428(Head Office)
0 0
+1 212 269 7939(United States, New York)
0 0
+1 650 508 1579(United States, San Francisco)
0 0
+44 207 122 8088(United Kingdom)
1 0
Singtel is Asia's leading communications group providing a portfolio of services including voice and data solutions over fixed, wireless and Internet platforms as well as infocomm technology and pay TV.
United States
  • 140 Broadway Suite 2110, New York NY 10015, USA
  • 901 Marshall Street, Suite 125, Redwood City, CA 94063, USA
United Kingdom
Birchin Court, 20 Birchin Lane, London EC3V 9DU, United Kingdom

Australia

Adelaide
Level 6, 108 North Terrace, Adelaide, SA 5000, Australia
Fax: +61 180 050 0261
 
Brisbane
Level 21, 12 Creek Street, Brisbane, QLD 4000, Australia
Fax: +61 733 173 320
 
Canberra
Level 3, 10 Moore Street, Canberra, ACT 2601, Australia
Fax: +61 262 223 838
 
Darwin
Optus Centre Darwin,49 Woods Street, Darwin, NT 0800, Australia
Fax: +61 889 014 505
 
Melbourne
367 Collins Street, Melbourne, VIC 3000, Australia
Fax: +61 392 334 900
 
Perth
Level 3, 1260 Hay Street, West Perth, WA 6005, Australia
Fax: +61 892 883 030
 
Sydney
Optus Centre Sydney, 1 Lyonpark Road Macquarie Park, Sydney, NSW 2113, Australia
Fax: +61 280 827 100

Germany
Frankfurt, Platz der Einheit 1, 60327 Frankfurt am Main, Germany
Fax: +49 699 750 3200
 
Bangladesh
Dhaka, Bay’s 50, 15th Floor, South Block, Mohakhali Dhaka – 1212, Bangladesh
 
China

Beijing
Unit 1503, Beijing Silver Tower 2, Dongsanhuanbei Road, Chaoyang District, Beijing 100027, People’s Republic of China
Fax: +86 106 410 6196
 
Shanghai
Unit 707, 7F, KIC Plaza № 333, Song Hu Road, Shanghai 200433, People’s Republic of China
Fax: +86 213 362 0389
 
Guangzhou
Room 3615, 36F, BLK B, China Shine, №9, Lin He Xi Road, Tian He District Guangzhou 510610, People’s Republic of China
Fax: +86 203 882 5545

Hong Kong
Quarry Bay, 21/F., 1063 King’s Road, Quarry Bay, Hong Kong
Fax: +852 28 021 500

India

Bangalore
Suite № 304, DBS Business Centre, 26 Cunningham Road, Bangalore 560052, India
Fax: +91 802 225 7272
 
Chennai
20/30, Paras Plaza,3rd Floor, Cathedral Garden Road, Nungambakkam, Chennai 600034, India
Fax: +91 444 264 9414
 
Hyderabad
Reliance Business Centre, 303 Swapna Lok Complex, 92 Sarojini Devi Road, Secunderabad 500003, India
Fax: +91 402 781 2724
 
Mumbai
Sahar Plaza 111 Bonanza Wing B, Mathuradas Vasanji Road, Andheri East, Mumbai 400069, India
Fax: +91 222 824 4996
 
New Delhi
5th Floor, A Wing, Statesman House, 148 Barakhamba Road, New Delhi 110001, India
Fax: +91 114 152 1683

Japan

Osaka
3F Shin-Osaka Hankyu Building, 1-1-1 Miyahara, Yodogawa-ku, Osaka 530-0003, Japan
 
Tokyo
Arco Tower 9F, 1-8-1 Shimomeguro, Meguro-ku, Tokyo 153-0064, Japan
Fax: +81 354 377 066

Malaysia
602B, Level 6, Tower B, Uptown 5, 5, Jalan SS21/39, Damansara Uptown
47400 Petaling Jaya Selangor Darul Ehsan, Malaysia
Fax: +60 377 276 186
 
Philippines
Unit 1504 Liberty Center, 104 H V de la Costa Street Salcedo Village, Makati City 1227, Philippines
Fax: +63 28 872 763

Singapore
31 Exeter Road, Comcentre, Singapore 239732, Republic of Singapore
Fax: +65 67 328 428

South Korea
Room 3501, Trade Tower, 511 Yeongdong daero, Gangnam-Gu Seoul, Korea (06164)
Fax: +82 232 877 589

Taiwan
2F № 290, Section 4, Chung Hsiao East Road, Taipei, Taiwan
Fax: +886 227 786 083

Thailand
9th Floor Unit 6, 500 Amarin Tower, Ploenchit Road, Lumpini, Pathumwan, Bangkok 10330, Thailand
Fax: +66 22 569 808

United Arab Emirates (UAE)
Dubai Internet City Building № 1, Suite № 110, First Floor, P O Box 502430, Dubai, United Arab Emirates
Fax: +971 43 611 063

Vietnam
Suite 704, CMC Tower 7th Floor, Duy Tan Street Dich Vong Hau Ward, Cau Giay District, Hanoi City, Vietnam
Fax: +84 439 432 163
Plus

SingTel / Singapore Telecommunications Complaints & Reviews

SingTel / Singapore Telecommunications / Singtel Wi-fi

Yi
Yingyi on Oct 23, 2018

The singtel wifi in my house is very slow, not only that, whenever i lock my phone and on back, the wifi is disconnected from my phone automatically. There are times whereby i enter the right password but it will always tell me that i enter the wrong one and ask me to try again. Poor...

SingTel / Singapore Telecommunications / overcharged handphone (account no: 40382695) charges by singtel yet to be re-funded

Ha
Harry Low on Oct 19, 2018

My wife has an account with Singtel (Handphone No: 83181513). Her bill seems for Jun or Jul 2018 seems overcharged. So we went to Exeter Road Comcentre on 18 Aug 2018 (Ref No"E1007) to verify this issue. The Customer Support lady, Amelia Thien verified that overchage of $86.06 will be...

SingTel / Singapore Telecommunications / network failure dated 18th oct 2018

An
Andry suhaimi on Oct 18, 2018

I am totally disappointed and angry at how your network can fail. Singtel being a major telco in Singapore has caused insecurity and inconvenience to its customers. I was out buying food for my heavily pregnant wife who will be due anytime from now. I was trying to reach her through call...

SingTel / Singapore Telecommunications / internet

Al
Alvina Ow Swee Ting on Oct 18, 2018

Between 930 and 12am on 18 Oct, Internet was down and i was impacted. Ny friend too in fact, caused so much inconvenience and in addition disrupted my routine. Even the app is now not working - what is wrong with singtel? I would like singtel to at the very least explain and provide some...

SingTel / Singapore Telecommunications / cellular line disruption/no connectivity

Qa
Qamaruzaman on Oct 18, 2018

At around 10pm, 18th October 2018, I was working, a private hire driver, suddenly I couldn't end my trip. As I need to get another call/booking from passengers, I couldn't . I thought it was my phone. I restarted it more than 10 times. Frustrated, I tried to call Singtel. I couldn't even...

SingTel / Singapore Telecommunications / billing for my mobile account

Je
Jennylou Latonio on Oct 18, 2018

My mobile line got terminated by Singtel(Acct no 71667343), I know I have unpaid previous bills($403), but I tried my best and I settle it immediately(hoping they will re-activate my lines) But the singtel insisted that I still have a current bill ($203 this suppose to be due on Oct.23...

Singtel Mio TV / mio tv payment!

Th
ThomasChng on Oct 17, 2018

SingTel Service is sucks! You get sales stuff to pesters us to sign up Mio TV to extention we are not keen but you give us sugar and honey! Issues raise up even disputed charges you accused us that we had verbal agreed to your sakes stuff fine! The Mio box having an issue including the...

SingTel / Singapore Telecommunications / data roam not activated for the country I visiting

Sh
Shanmugam Veerasamy on Oct 15, 2018

i call your service customer to activate data roaming for India prior to my departure on 22 Sept till 2 Oct 18. I was informed it will $20 for 1GB for 30 days. I agreeded and confirmation on activation was sent to my HP via sms. Upon arriving in India i was not able to use my data. I texed...

SingTel / Singapore Telecommunications / nex mall / misrepresentation

Bu
Bummers28 on Oct 14, 2018

Wanted to take up a leasing plan on iPhone X's Max Went to Singtel outlet at NEX. This sales Rep Kenneth served me. He looks disinterested, seems unwilling to serve kind of attitude. I read through the clauses online about the leasing plan before coming to the outlet. So I enquired nicely...

SingTel / Singapore Telecommunications / online payment (bill)

Al
Alison9673 on Oct 11, 2018

To whom it may concern, I have tried To pay my bills multiple times online but it seems like I always face the same issue. Did my very first online bill payment and experience aas good. Subsequently, I'm stuck on processing page for awhile every now and then. your msg prompt not to refresh...

SingTel / Singapore Telecommunications / haressment by singtel

Cy
CY Lim on Oct 11, 2018

It has been 8 months since I contacted Singtel for failure to access my password protected bill. Both attempts made to escalate this matter in May and July was denied by the Duty Supervisor, Lincoln himself. Using the IT department as screen to mask their shortcomings. If this portal ha...

SingTel / Singapore Telecommunications / wifi fibre abd cable package

Ta
Tata edi on Oct 9, 2018

This is so not acceptable and bad experience today! They schedule me last monday and they move it on tuesday, today is tuesday technician come without the cable box, But the worst thing is even wifi they cannot installed! Monday I requested a off day to welcome ur installation since...

SingTel / Singapore Telecommunications / unauthorised sending of email from jwongks@singnet.com. sg

Jo
josephk57wong on Oct 3, 2018

Singnet email: jwongks@singnet.com. Sg An email was sent to my friend's email addressed at wammfo@yahoo.com. Sg on 1 oct 2018, purportedly to be from jwongks@singnet.com. Sg (described as wong kui seng), asking for payment. I have just checked my "sent" outbox, no such email was sent, from...

SingTel / Singapore Telecommunications / readyroam 1 gb for 30 days

Bo
Boon How Lim on Oct 3, 2018

Good day. I would like to enquire how to terminate a ReadyRoam data plan while it is still in effect. On 29th Sep18, I was being provided an additional 1 GB after I have exhausted previous 1 GB, without any option to terminate or downgrade to another ReadyRoam data plan with le...

SingTel / Singapore Telecommunications / I am complaining about singtel tv set top box which it didn’t install for me

Ro
Rozita Roslan on Sep 26, 2018

Previously, i register and apply for the fibre broadband which doesn't includes the tv set top box because this is not for myself it's for the tenant. The tenant requested to have a tv set top box because he will be staying in my rental house for long term and wish to subscribe to desi...

SingTel / Singapore Telecommunications / recontract of home fibre broadband online and phone service

Am
Amanda petite on Sep 18, 2018

I tried to recontract my home broadband via online and phone. Just this issue has caused me so much frustration that I stomped down to the actual retail shop to request for the same thing. 1. Tried online to recontract, website said something went wrong, order can't be processed. 2. Tried...

Singtel Mobile / unlimited data roaming

Be
Ben Wee on Sep 14, 2018

I subscribed to your service, daily unlimited data usage for Malaysia starting on 15/9/2018 for 3 days ending on 17/9/18. This is my first time subscribing to this service though a Long time subscriber to Singtel, perhaps the last 30 years or more. Your data roaming is unusable. I'm disappointed with...

SingTel / Singapore Telecommunications / unprofessional service

Sh
ShanMaran on Sep 4, 2018

Hi there I am not sure whether should I be writing here as I am really really pissed off with the service Singtel is providing. Its been since last year that we are not receiving our bills on monthly basis and whenever I tried calling the Customer Service they would say its been sent...

SingTel / Singapore Telecommunications / shop fixed telephone link to nets payment device failed to repair by singtel technician

To
tokowarisan on Sep 4, 2018

Dear Sir / Madam, Reference: Tel: 67839626 Blk 201D Tampines Street 21 #01-1159 Singapore 524201 Company: TOKO WARISAN TRADING Business Registration No: 34646700D 30/8/201 : Thursday at about 2.00 pm I called Singtel Customer Care at no 1608 (for business) from my mobile no: 96422973...

SingTel / Singapore Telecommunications / payment not received

Wi
Winniemonica tan on Sep 3, 2018

WHEN CAN I GET MY REFUND. YOUR 3 DAYS TERM WAS LONG OVERDUE. 26 AUGUST WAS YOUR DUE DATE TO REPLY TO ME. UP TO THIS MOMENT I HAVE YET TO HEAR ANYTHING. WHY WHY WHY WHY WHY WHY WHY WHY WHY WHY From: Email Received To: "s1181c@yahoo.com.sg" Sent: Thursday, 23 August 2018, 12:25:58 AM...