Singapore Post (SingPost)
reviews and complaints

I was at your Singpost at Clementi Mall. one of the counter girl refused to accept my order stating that it should be online. Another lady took over. I would like to know, Singpost has create so many workshop n training to improve your customer service. Is this then the ultimate result? Sloth n laziness in a counter staff is really uncalled for. With so much global competition, is this the way to treat your customer by turning them away, at 3.40 pm, no one wants to give me the name of the staff who spoke with a Malay accented English that I can hardly understand that through her English said I have to do online after I m here. This is absurd n what is quality management doing about this!

I am the sender and I sent a 2KG package from mainland China through the 4PX platform on January 5th.

Singpost number: RF769937419SG

Since January 14th, there has been no progress on this package. I checked the tracking number on your website and it shows that it has been shipped to Angola, the country where the recipient is located.

In the meantime, the recipient called Angola Post (+[protected] and was informed that the package was still in Singapore.

I have emailed them many times but all I got were automatic replies and no one cared about my appeal.

I have been waiting for my package for almost two months now. I ordered contacts through Quicklens and the total was 97.70. Very frustrating because I need them to see! It was dispatched on Oct 14th and Singapore post received the item on oct 16th. The tracking information has not been updated since October 25th and it is now November 20th. I have reached out to customer service and gotten no response which is very frustrating!

They say my parcel is inscan to delivery base bcos of a failed delivery attempt but they didnt perform a 2nd or 3rd attempt to deliver my item. Where is my item now and can you check when it will delivered

. It is very expensive, i file so many help report none of it reply. Please take note of this incident and check where is my parcel and deliver to me now or if its lost please refund my losses

My package was out for delivery on 12.49pm and I not sure when it was arrived at the pop station as it was being transferred from dhl to the Third party agent which was singpost people. I have chatted numerous time with the dhl live agent and they last person told me it will arrive either 10 or 11, end up I found out that it was already in the popstation. Just that there was an issue on the singpost or popstation side and they didn’t inform me at all and here am I blindly waiting and checking my phone for nothing.

My parcel was posted by a friend on 01/07/23. Usually item will reach Australia by Monday using speed post. The item has apparently departed from Singapore, but there has been no updates since then. I tried calling singpost to try to locate the item to see if there are any problems so they can resolve it quickly rather than waiting, but they keep on insisting that they can only tell me that item is still in transit / departed to destination country and cannot provide me with further details.

This is very irresponsible of singpost, the least they could do is to try to locate it and let customer know if there are any problems or assure customers that there isn't a problem. Singpost also promises to follow up with email which they have not done at all!

Terrible customer service, really, a nightmare to deal with.

I placed my parcel (ER403633382SG) under SingPost Speedpost priority on 30th of December 2022, as the counter staffs in their clementi mall office promised that the parcel can be received by recipient in China latest within 2 weeks, if I pay higher cost of Speedpost priority.

However, my parcel was blocked at China customs since Jan’23 and remained undelivered until May’23. Now, it was returned back to Singapore, and SingPost even asked me to pay extra $73 to collect it back!

I have called and emailed SingPost customer care since Jan’23, and asked them to provide refund, as their service is totally far far away from what they promised.

However, their customer care staffs keep telling me the status of my parcel which I can check by myself, and ignored my refund request. They keep telling me that it is not SingPost’s fault, I should ask my recipient to call China customs!

I finally realized what SingPost promised about that parcel can be delivered within 14 days, means that parcel can be only delivered to China customs within 14 days. Once parcel reached China customs, SingPost will do nothing to follow up, to insure that parcel can be received by recipient on time. Then, why the staffs who accepted my parcel didn’t tell me the truth about situations of China customs before I pay? Why all staffs at counter persuaded me to pay cost of Speedpost Priority sweetly with confidence?

I was shocked by SingPost staffs’ working ethic!

None of them care about responsibility towards quality of service. Customer service staffs just reply my request with parcel status repetitively, without any intention to follow up with relevant departments.

In the beginning of May’23, I found that my parcel was going to be sent back to Singapore, to avoid unnecessary dispute, I have sent emails to customer service on 2nd of May’23, and told them to discard my parcel. However, my emails request were definitely ignored by customer service again, as this morning (26 of May’23) SingPost asked me to pay extra $73 to collect my parcel back!

So, I can’t think about any reasons for me to pay SingPost for their failure and irresponsible service, and I am asking for refund.

I, JUAY KHIN HUAT , IC No. S0138014A H/P [protected] Address: Blk 213 Bishan Street 23 ,Singapore 570213.

I have applied Mail Redirection Service from Singapore Post & paid $256.80 every six month. In order to forward any mails from my residentail address : Blk 213 #09 - 241Bishan Street 23 to Redirect them to my mailing address at 66, Upper Serangoon View #04 - 15 Singapore 533885 with Supplementary Names as per applied {see attach}.

I have three times failed to collect my important mails documents due to No redirection the documents to my required mailing address.(see attach)

It would be much appreciated if the Delivery Base Manager could look into the issue & enlighten your staff to proceed works with deligently to avoid proble issues happening again. Thank you.

I paid for SingPost's prepaid Collection service to send a parcel from Singapore to the UK. The parcel was collected on 13 May (10:00), but an alleged issue with the weight limit was only flagged on 14 May (17:30). Now they are asking for an extortionate top up fee of 67 SGD for 2kg (when I paid 135 SGD for 10kg).

I do not live in Singapore so there is no option for me to receive / rectify the parcel if returned to sender. The parcel should have been checked ON COLLECTION, not when it has already been moved on to the Processing Hub where the customer does not have access to it. I even asked the driver to confirm the parcel would be fine and he said yes before scanning and taking it.

Given the circumstances, the fact that this problem was only flagged to me 2 business days after collection when SingPost left me with no chance to dispute / rectify (as by then I had to leave the country already); this has only been exacerbated by the terrible customer service (and lack of timely responses) that I have experienced for the last 5 days. I have had to call from London to try to resolve this as the agent in charge of my case insists on ignoring e-mails, but I have only been able to speak with Customer Service who promises to escalate / call back - nothing has come out of this.

My parcel has now been delayed for 6 days and SingPost is still refusing to come back with a suitable resolution.

My parcel was delivered to my door but I was sleeping and didn't hear the doorbell/knocking. The parcel was declared failed to deliver.

They just left a slip stating the details of the parcel and mentioned they will try deliver again in the coming few days.

The tracking number was written poorly by hand.

No phone call were made to attempt to reach me before declaring the parcel delivery fail.

No next delivery date or time was informed to me.

Why can't you just leave the parcel at the door like other couriers?

Am I supposed to stay present in my house all the time for the next few days just to wait for your next delivery?

Bloody idiots.

Tracking information showed my parcel was delivered, but I didn’t receive anything.

Receiving address is a business address but my parcel was showed delivered at 20:30, no one in office can receive that package.

Called customer service, was told the postman went for extra miles to deliver the parcel to guard house, but our guard house never do receiving for any parcel.

Case ID: CAS-7009944-X3H8Y3, please get my parcel back.

Delivery driver sent parcel to wrong address but insisted on right address. Got the proof of delivery after 4 days of waiting only for them to tell me that they have lost my parcel and only the sender can file the claim. Dog [censored] service, inefficient af. They have so many department till the extent that they make you constantly wait and the cases never gets solved. Best thing customer help line can do is " we will send an email to helo you chase" and they will never contact you again. Strongly not recommended to ever use singpost again. Delivery driver can't even get address right smh. Too many obstacles to get through for your problems to even get solved. Tracking number is EE215775855ID.

Feb 22, 2023, i had purchased a RC toy from AliExpress as a birthday gift for my son. It cost me a payment of SGD $715.22 after i had verify from my bank transaction, and it takes about 2 weeks shipping time to arrive singapore.

Mar 9 2023, i received a letter from Singapore post at my doorstep, the letter stated "Letter of notification for payment of duty/GST applicable on import(s).

I know that i will had to pay 8% GST if goods above SGD $400, but i was so shocked that i saw the "Unit Value(SGD)" of 1 Qty is SGD $4667.49! and so the 8% GST is $384.20?!

So i called up Singpost customer hotline immediately to verify this issues of miscalculation of unit value, the person on phone said will look into this matter and would get back to me -CAS-6946151-K6R9M0.

I received email from Singpost cust svcs to ask to me send them copy of bank statement/the proof of amount of money i paid for the goods.

And so i did sent them the screenshots of bank statement and the purchase receipt of the online transcaction.

But after waited for 5 days later still no reply from Singpost, so i called them up again on 14th Mar 2023,

CAS-6958364-N6F0T0, had to ask them to follow up on this GST miscalculation case and call me asap, and then since after that call, no reply or response from Singpost cust svcs again..

Currently i am waiting for Singpost feedback still.. but after this incident, i usually had very HIGH hopes on Singpost to deliver my parcel from overseas but not anymore after this very disappoinment incident on how Singpost had handled.

And most problably i would not choose Singpost shipping service anymore when i had to purchase any goods from online platform.

Today at 15.39pm, I paid my Singtel bill using the SAM machine. The machine "hung" after the process, and no receipt was provided.

I contacted your customer service department and reported the incident. Customer service obtained all of my information, such as billing organization, amount, and payment mode. She requested my email address and stated that she would send me an email within 10 minutes so that I could provide a screenshot from my bank indicating that the amount had been deducted.

No email from SingPost until now! Very disappointment!

On11/03/23 a speed post item from India, Kerala. (tracking number: EL [protected] 8IN) was delivered to a wrong address (postal code: 730429). On the same day I received a call from the stranger stating that she received my item and she got the contact from the cover, she says that she also have a speed item and mine is together banded with that. As well as she send a picture of my parcel. And there is no mistake of the address and contact number.

On the next day 12/03/23, I call SingPost and talk to MR. Juvin (SingPost staff) as per him, not to collect item as it was a stranger. he say will investigate.

I had a item delivered from Japan.

The status update was it was delivered on their SingPost app. Minutes later, it said wrong addressee and is returning to sender.

I called 1605 and customer service also said it’s weird. After multiple calls, they said the deliver person marked the wrong parcel. All this was on Friday, 20 Jan 2023.

They later claimed the addressee was wrong and asked me to check with the sender.

This is nonsense because I have multiple deliveries from the platform with the same address, also it was delivered. I cannot do much because on eBay it is marked as delivered due to signpost’s ignorance. They promised to deliver they next day, on Saturday but did not arrive. They promised to call today on Sunday but no calls.

I have been contacting SingPost customer service from December 2022 on a Vpost shipment and until now it is not resolved. Everytime I call I get the standard reply that someone will call me back but no one calls me back. Vpost account number : SG22935937. The shipment from Amazon had reached Vpost USA office on 21st December 2022 by USPS.

Can someone responsible from SingPost attend to my issue?

SingPost tracking system shows my item delivered to my mail box, but I never receive it physically.

Embassy has send out my wife’s renewed passport through SingPost smartpac, i checked SingPost tracking system, system shows already delivered to my letter box, but I never receive it physically. I have checked and ensure that my return envelope address is correct. Called SingPost hotline, they keep asking me to wait and almost one week already.

Embassy sent my wife’s passport on 29 Dec 2022, system shows it delivered to my letter box on 30 Dec 2022 15:12.

Abysmal, 3rd world country service from a 1st world country! Singpost is the worst!

A parcel sent from my mother in France arrived in Singapore on December 21st, to my dismay she was not aware that all alcohol is dutiable arriving in Singapore. She had sent me half a liter bottle of brandy for my birthday.

From the moment we were made aware of the problem following the tracking system, we contacted Singpost to enquire about the custom clearance and informed them that it might be due to the alcohol within.

December 22nd, One individual from Singpost on the phone told us that he will put a request for a swift clearance.

December 23nd, no feedback, we call back and someone else ask us to contact the custom. I did contact the custom and this is word for word what their operator wrote on their chat when I told them that SingPost asked me to call them “Which is unfortunate. They have been doing this for a while when we have informed them not to. Please speak to a declaring department of Singpost to know the progress of the parcel clearance.” I called back the same day Singpost and I was told to wait until the clearance is completed.

By December 24th the tracking system on their app was saying “item has been screened by relevant authority.” We call back and been told to wait for duty to pay.

December 27th, the message said “GST/Duty payment pending…” 8:AM I receive an email with an invoice in the email’s body stating 2 LIQUOR items and a total duty and GST payable for SG$74.95.

The value of the alcohol itself is ca. SG$59. The thig is that there is only 1 bottle of liquor, the other liquid is a cologne! It is obvious that the checking has been botched and nobody took the necessary precaution to identify the liquids.

Then the quote itself states unit value SG$287.32 without further explanation…

I have received example calculation from the custom on how to calculate the duty and the GST. It is nowhere close to the number Singpost gave me.

My only assumption at this stage, as nobody on the phone was able to tell me, is that they have assumed that both liquids were alcohol…

Being overwhelmed and angry at this lack of professionalism, I have called again Singpost on December 27th around 4PM. Requesting that a manager call me back the same day. 24hr later nobody called.

On the 28th around 6pm I have called and been told a manger will call me back within 0.5-1 hour. 2.5hr later nobody called. I called back around 8h30pm and this time after 10mn of waiting after giving my case number, I am told that they need their other team to review the invoice and they will get back to me within 2-3 working days.

As of today January 3rd, 2023. Still nothing. Nobody called, no email, no update!

The feeling of been held hostage push me to shame Singpost services on social medias and take action to remedy this situation.

I was overseas from 9 to 20 Dec 22 and Singpost attempted to deliver my parcel 3 times during this period of times. Only when I reached home around 1130pm on 20 Dec 22 I saw the 3 unsuccessful delivery notes from Singpost and it mentioned they will return to sender after 3 attempts.

Immediately, I checked the status of my item tracking number RY405321285IL it stated it is in the process of returning.

The next day morning (21 Dec 2022), without any delay, I immediately called Singpost to check the status and request for the item to be collected at the nearest Singpost branch (we agree Sengkang branch) and the lady answering the call told me she will do so and item still in Singapore and she told me someone from Singpost will call me to confirm the arrangement.

On the same day, I check the tracking number status of my parcel from Singpost website, the status of my parcel has been changed from"in the process of returning" to "recevied item at singpost mail processing centre, delivery attempt will be made within 2 working days". So although I did not receive any call from Singpost, I assume the item will be delivered to me within 2 working days.

So I dare not go out from 21 Dec to 24 Dec waiting for the items to be delivered but nothing was delivered.

To my shock, I check the status again on 26 Dec after public holiday, Only to find the status has been changed to items returned to sender. I tried to contact Singpost again but all they tell me is items has been returned and please contact the sender which is in Israel!

I have been waiting for the items for months and only to receive during my holiday. I am extremely disappointed with the way Singpost handle the return of items to such a far sender country, they should have contact me either by email or call me before they trigger the return process! how can they just choose to trigger return process after 3 unsuccessful deliver? At least give us time to respond not to say Dec is the holiday season and many are not home during this season.

I tried to contact Singpost vis email a few times but all they reply is items has been returned and please contact sender. They didnot answer my question on why they promised to call me and never, why their system mentioned will attempt deliver but also never.

I am very surprised and disappointed with the lousy service of Singpost — our Singapore Post!