CB Airlines and Air Travel Singapore Airlines Complaints #2-21

Singapore Airlines Reviews and Complaints

Singapore Airlines review: Singapore Airlines KrisFlyer locked for years - missed 72-hour promises and no-show callbacks

KFTraveler of US

Aug 06, 2026 4:12 pm UTC

Verified customer

Featured review

Singapore Airlines has kept my KrisFlyer account locked / "under review" since November 2023. Hundreds of thousands of miles I transferred in from American Express have been frozen the entire time, so I can't redeem or book awards.

In mid-2026 I opened a web enquiry after booking kept failing. For roughly a full month after that, I went back and forth with SQ by email and through promised phone callbacks. The pattern was the same:

1. Missed 72-hour email promises - SQ repeatedly said a dedicated team would respond within 72 hours. Multiple times, that deadline passed with no reply.
2. Confirmed callbacks that never happened - Multiple phone appointments were scheduled and confirmed with me, then missed. Some calls came hours late; others didn't come at all. At one point the callback scheduling link itself was broken.
3. Years of silence before any real process - Only after this month of chasing did SQ finally start asking for identity documents - about 32 months after the lock began. I sent what they asked for the same day, each time. Then the silence resumed. The account is still locked.

What's disappointing is not only the lock itself, but the lack of responsiveness and the broken promises: missed reply windows, confirmed calls that didn't happen, and no clear timeline while award seats on dates I wanted disappeared.

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Singapore Airlines Contacts

Singapore Airlines phone numbers

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More phone numbers

Singapore Airlines emails

sa_feedback@singaporeair.com.sg

100%
Confidence score: 100%

Support

Singapore Airlines address

Airline House, 25 Airline Road, Singapore, 819829, Singapore

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Aug 10, 2026
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