Simple.biz
Reviews and Complaints

Avoid at All Costs – Scam Operation

This company must be writing its own reviews to keep that 5-star rating, because our experience has been a nightmare. We hired them 18 months ago to build a website, and what they delivered was nothing more than a slapped-together mess — full of copy-pasted content from our competitors. When we asked for revisions, our point of contact “left the company,” and we were completely ghosted.

After months of trying, we finally reached someone — only to find out it was the same person we originally worked with, now using a different name and email. He admitted this to us. Since then, we’ve been trying to cancel the service, but the phone number they provide doesn’t even work and daily emails go unanswered. Total runaround.

They’ve charged my card $3,400 and have done absolutely nothing of value. I’ve had to place a stop payment to prevent further theft. This company is 100% a scam — deceptive, unprofessional, and completely unaccountable. Stay far away.

If your website matters to your business, stay far away from Simple Biz.

We hired them to build and maintain our website and paid monthly for ongoing SEO and support. Unfortunately, what we received was a generic template with copy-and-paste content, poor attention to detail, and no real SEO strategy. We had to constantly edit their work ourselves just to keep it presentable.

After realizing there was little to no SEO being done, we began hiring third-party providers to do what Simple Biz claimed they were handling. Still, we continued paying their monthly fee. Later, we were convinced by a rep to pay even more for a "stronger SEO presence." That’s when everything fell apart.

Our visibility tanked. After analysis reports, it was clear: our SEO rankings and online presence dropped significantly after Simple Biz “took over.” Years of hard work were undone.

When we decided to part ways and asked for our property and files — including backlinks we paid outside vendors for — they refused to release them to our new developer despite multiple requests. These were files we legally own. We now suspect some of that data was deleted or altered. We're investigating further, but the damage is already done: four years of work is gone, and we're starting over from scratch.

Their founder, Bob, is eager to sell you in the beginning — after that, he disappears. You're left dealing with disengaged contractors who clearly don’t care about your business or results.

This company cost us time, money, and our online foundation. Don’t make the same mistake.

This company totally ripped off my daughter for a months fee and the 650.00 to build the site. Basically they copied the old site and posted it without our approval. We contacted the previous site builder and they told us to take it down immediately or they would take action against us as it was exact. We contacted Simple Biz and was told sorry but they did the work and would not reimburse us and in fact was going to charge us another month fee. We are in process of hiring attorney to get our money back.

When we decided to entrust Simple.biz with our website, we were hopeful that they would be the perfect partner to help us achieve our online goals. However, despite our best efforts, it unfortunately became clear that we had different visions for our site and we ultimately were not able to get what we had hoped for out of the partnership.

Despite this setback, we have to give Simple.biz credit for their professionalism and willingness to work with us to find a mutually agreeable solution. Ultimately, we decided that the best course of action would be to request a refund, and we were pleased that Simple.biz was able to honor our request without any fuss or complications.

While we are disappointed that things didn't work out as we had hoped in this case, we would still recommend Simple.biz to other businesses who may be looking for a web design partner. After all, just because their approach didn't mesh with our specific needs doesn't mean that they aren't a great company overall. At the very least, we can say that they conduct business with integrity and professionalism, and that in our experience, they are a trustworthy and dependable service provider.

My personal experience with Simple.biz was absolutely horrible. Initially, I had high hopes of them delivering quality and professional services which would help my business grow. Unfortunately, that wasn't the case at all. To begin with, they started working on some things that we never even discussed or agreed upon, leading to a lot of frustration and wasted time.

To make matters even worse, when we requested a refund for their unprofessional approach to our project, they responded with insults and an extremely rude attitude. This type of customer service is completely unacceptable and has left a bad taste in my mouth.

As a business owner, I expect to be treated with a certain level of respect and professionalism, and Simple.biz failed to meet those basic standards. This experience has taught me to be more cautious when choosing a service provider, as not everyone has their customer's best interests at heart. I would definitely not recommend anyone to use this company for their services.