Sicily By Car review: Car hire 1000€ cautionary deposit cashed by "mistake"

We hired a car at Malta airport 22nd to 26th May 2023. We returned the car at the end of our trip and have the signed document to proove that there were no issues on returning the car.

However the 1000€ deposit had been registered as a "sale" instead of "pre authorised" and was cashed. Reference RA830026733.

We managed to exchange several mails with someone in the office who admitted on 7th July that a mistake had been made and she asked for our bank details which we sent straight away. However the 1000€ has still not been paid back and the person we were in contact with has not replied to any of our subsequent mails. Telephone contact is impossible, the line is either busy or it rings by no one ever answers. We have contacted head office by mail but have had no reply.