ShopTo
Reviews and Complaints

Shopto is a company that claims to offer finance with no credit check, but this is not true. They actually do a credit check, but only after they have taken your money. I found out about this when I spoke to their finance company, who told me that Shopto is using false advertising. When I confronted the staff about this, they became abusive and closed my account, which meant they could keep my money.

I also found that Shopto routinely lies about their delivery services and special offers. They make promises that they can't keep, and then blame the customer when things go wrong. They even go so far as to remove bad reviews from Trustpilot, just so they can deceive people into thinking that they are a good company.

If you don't believe me, just read the reviews from their own employees on Glassdoor. They paint a picture of a company that is poorly managed, with staff who are overworked and underpaid. It's no wonder that they treat their customers so badly.

In my opinion, Shopto is a disgraceful company that should be avoided at all costs. They are only interested in taking your money, and they will do whatever it takes to keep it. If you want to buy something online, there are plenty of other companies out there that are more trustworthy and reliable. Don't waste your time or money on Shopto.

I was on the hunt for an Xbox Series S and my friend suggested I check out ShopTo (shopto.net). They were the only place that had it in stock, so I went ahead and made the purchase. However, I wish I had taken the time to read some reviews before doing so.

The item has been stuck in processing for days now, despite the fact that it said '24 HR DPD delivery' on the website. This is very misleading and feels like a scam. It seems like they won't actually give the parcel to DPD until they feel like it. I'm now out of pocket by 260 pounds just three days before Christmas, which is a huge disappointment.

I'm not even going to bother with their customer service after reading some of the reviews online. Instead, I'll be going directly through the PayPal resolution center. It's a shame that I had to learn this lesson the hard way, but I'll never go off word-of-mouth again or use these scammers again.

Overall, I would advise anyone to avoid ShopTo (shopto.net) at all costs. It's just not worth the risk.

I was browsing through the ShopTo website looking for a Nintendo Switch game to gift my daughter. After a few minutes of scrolling, I finally found the title I was looking for. Without hesitation, I clicked on the purchase button and completed the transaction. However, my excitement was short-lived when I realised that I had accidentally bought the Wii U version instead of the Switch version.

I immediately contacted ShopTo's customer service to see if I could get a refund or exchange for the correct version. To my disappointment, they were not willing to help me out. They claimed that their policy prevented them from refunding or exchanging digital downloads. I was frustrated and felt like they were being completely intransigent.

I understand that consumer law on digital downloads can be tricky, but I felt like they were deliberately confusing the issue. Their website claims that they make it their mission to offer the best service possible, but my experience was the complete opposite. I was left feeling disappointed and let down by their lack of willingness to help.

Despite my negative experience, I will say that their website is easy to navigate and has a wide selection of games to choose from. However, I would caution anyone who is considering purchasing from ShopTo to be aware of their policies and be prepared for the possibility of not being able to get a refund or exchange if something goes wrong.

Overall, my experience with ShopTo was not a positive one. While their website is user-friendly and has a good selection of games, their customer service left a lot to be desired. I would recommend looking elsewhere for your gaming needs if you want a company that values their customers and is willing to go the extra mile to ensure their satisfaction.

I had a really bad experience with ShopTo (shopto.net) recently. I ordered a digital item, but unfortunately, I didn't receive it. I contacted their customer service team through Facebook Messenger to see if they could help me out. However, the person I spoke to was incredibly rude and unhelpful.

I couldn't believe it when they threatened to ban me from their website if I opened a case with PayPal for non-receipt of the item. I was shocked and upset by their response, especially as I had never been abusive or aggressive towards them. All I did was use an angry emoji to express my frustration.

To make matters worse, they accused me of threatening legal action against them. I couldn't believe it! All I wanted was my digital item, and I didn't see how opening a case with PayPal could be seen as threatening legal action.

Overall, I was really disappointed with my experience with ShopTo. I don't think I'll be using their website again in the future. Instead, I'll be looking for a more reputable company to buy from, like CDKeys or another similar website. I would definitely recommend avoiding ShopTo if you're looking for a reliable and trustworthy online retailer.

I had a bit of a problem with shopto.net and I reached out to them for help. Unfortunately, they were unable to assist me and I was left feeling frustrated and unsure of what to do next. After some consideration, I decided to open a case with PayPal to try and resolve the issue.

To my surprise, shopto.net reached out to me via email shortly after I opened the case. They asked me to close the case and try to work things out with them directly. They even assured me that if we couldn't come to a resolution, I could re-open the case with PayPal.

However, I soon discovered that this was not the case. You see, once you close a case with PayPal, you cannot re-open it. I was shocked and disappointed to learn this, as it seemed like shopto.net was trying to pull a fast one on me.

Despite this setback, I was eventually able to work things out with shopto.net and get my issue resolved. But it was a frustrating experience, to say the least. And to make matters worse, shopto.net took much longer than they claimed to respond to my emails. It took them three days to get back to me the first time, and five days the second time. This was despite their claim that they try to respond to customers within 24 hours.

Overall, I would say that my experience with shopto.net was mixed. While they were eventually able to help me, it was a frustrating process and I felt like they were not entirely honest with me. If you're thinking of shopping with them, just be aware that you may run into some issues along the way.

This website is an absolute joke. It's so frustrating trying to create an account, it's almost impossible. The link to connect your Amazon account doesn't even work. And the only payment option available is Paypal, which doesn't even work either. I've tried three different forms of payment on Paypal, and it still doesn't work. There's no option to use your credit card, which is a major inconvenience.

Their customer support chat is a complete joke too. They use Facebook messenger, which is another headache. It's zero help whatsoever. After trying to get some assistance, they finally asked me to create a ticket by clicking Helpdesk under My Account. But guess what? There's no Helpdesk option in My Account.

It shouldn't be this difficult to make a single purchase. The website and customer support are atrocious and need a complete overhaul. I'm so frustrated that I'll be taking my business elsewhere. I wouldn't recommend this website to anyone.

I gotta say, I was pretty shocked by my experience with ShopTo. I mean, these guys are supposed to be professionals, right? But my recent purchase from them left me feeling pretty let down. I fell for one of their ads for an instant download game - it was cheaper than buying directly from Nintendo (which should have been my first clue, I guess). But when the game finally arrived three days later, the code was no good to me - I had bought it for a birthday party that had already happened.

So I reached out to their customer service team to explain the situation, and let me tell you, they were not exactly sympathetic. In fact, they were downright rude and abusive. I couldn't believe it - I had been sold a product that was useless to me, and they were treating me like I was the problem.

To make matters worse, I tried leaving a negative review on Trustpilot, but it never showed up. I'm starting to think that site is just a sham - how can they claim to be unbiased when they're clearly taking payments from the companies they're supposed to be reviewing?

Anyway, I just wanted to share my experience here in the hopes that it might save someone else from getting ripped off by ShopTo. Don't trust those Trustpilot reviews - they're clearly not to be trusted.

I recently placed an order with ShopTo (shopto.net) and opted for their 24 hour tracked delivery service. Unfortunately, I did not receive any update emails regarding my order and was unable to reach them via phone as their lines were temporarily closed due to the ongoing pandemic. However, they did have a chat service available, but it was only accessible for Facebook users.

I decided to use their ticketing service to inquire about my order status and was met with a sarcastic response from someone named Aron. He stated that my order should be shipped soon and that they could only fit so much on the van. He then closed my case without providing any further information.

Feeling frustrated, I raised another ticket to ask for a proper update. Unfortunately, Aron picked up my case again and sent another sarcastic response before cancelling my order altogether.

I was so disappointed with the service I received that I decided to escalate my complaint to the CEO and even lodged a complaint with my card services as I felt that ShopTo could not be trusted with customer payments. I also reported them to their regulator for breaching distance selling regulations. Additionally, I made a formal complaint about Aron, although I doubt it will make any difference as I believe this company is a scam.

Overall, my experience with ShopTo was extremely disappointing and I would not recommend them to anyone. Their customer service was unprofessional and their communication was lacking. I hope that others can learn from my experience and avoid using this company in the future.

I recently had an experience with ShopTo that left me feeling frustrated and disappointed. Like many others, I encountered issues during the ordering process that were difficult to resolve.

One of the problems I faced was with my address. I manually entered it during checkout, but after I paid, the system changed it to one of my PayPal addresses. I immediately called customer support to try and fix the issue, but was told that nothing could be done because my order was already processing. To make matters worse, the customer support representative I spoke to was rude and unhelpful, raising their voice and then hanging up on me.

When I tried to call back, I was put on an infinite queue and couldn't get through to anyone. The next day, I contacted Royal Mail to track my order, but was told that the reference number didn't exist on their system and that the formatting was for an international reference, even though my item was meant to be delivered within the UK.

I decided to try the customer chat again, but unfortunately, the representative I spoke to was just as unprofessional as the first one. They refused to fix the issue and were snarky and dismissive.

Overall, I would not recommend ShopTo based on my experience. The customer support was unhelpful and rude, and the ordering process was frustrating and difficult to navigate.

I was really excited to pre-order Resident Evil 3 Remake from ShopTo.net, which was supposed to be released on April 3, 2020. However, my excitement quickly turned into disappointment when the game arrived three days late. I was really frustrated and decided to reach out to their customer service for help.

To my surprise, the staff member I spoke to was extremely rude and unprofessional. They kept responding to me with a 'thumbs up' and said that it was in Royal Mail's hands now, and they couldn't do anything about it. I was really disappointed with their lack of sympathy and professionalism, especially since they were the ones who delivered the game late in the first place.

To make matters worse, their landlines and phone numbers for help and support were unavailable for multiple days. I was really frustrated and felt like I was left in the dark with no way to get help. This was by far the worst experience I have ever had pre-ordering a game.

Unfortunately, my bad experience with ShopTo.net was not an isolated incident. A friend of mine also had a terrible experience with them. He was verbally abused by a member of staff and was scammed out of his money. He never received the item he ordered and didn't get a refund either. Instead, he received the wrong item three weeks later. This is completely unacceptable and unprofessional.

In conclusion, I would strongly advise against ordering from ShopTo.net. Their customer service is rude and unprofessional, and they don't seem to care about their customers at all. It's a really uncomfortable and unprofessional experience, and I wouldn't recommend it to anyone.