Shoppers Drug Mart review: customer service

I was standing in line at the Post office earlier this week . There was a man in line with a parrot on his shoulder, the woman in front if him said she had allergy's so the lady behind the counter asked him politely to remove the bird and he flew off the handle calling her some very crude names (I was in shock ) the girl behind the counter (Sarah) called another staff for help . Then the manager of the store came back dropped money on the counter for the man's stamp . I think the man should have been escorted out of the store instead of the manager of the store purchasing for him . She Should of had Sarah's back especially after the names he called her . I will not go back to that store .