Shopify
reviews and complaints

As someone deeply invested in the world of e-commerce, I've had my fair share of experiences with Shopify. It's a platform that promises a lot but doesn't always deliver. While some users praise its ease of use and customer support, others like me have faced challenges. The reports system is lacking, inventory tracking is limited, and the need for additional paid apps can quickly escalate costs. Customer service can be hit or miss, with long response times and sometimes unhelpful agents. It's clear that Shopify has its strengths, but it also has significant room for improvement. If you're considering Shopify, be prepared for a mixed bag of experiences.

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We have used Shopify for a long time and we have had a great experience with their platform because there is so much room for expandabilty!

I use Shopify to build a few of my online stores and like their platform. It's very easy to use, they have nice templates, and also great customer service.

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Not sure why there is all this Shopify hate here since i've used them more then once and they have always been amazing.
The best thing about them is the free ebay importer - and I love the new buy buttons, since for $9 a month you can sell on any site. I haven't needed much support but the fews times i've contacted them they have been fast in responding.
Highly recommend them.

LOVE LOVE LOVE shopify!
The only downfall, is the price... it's a bit up their, but honestly worth it. If you're ready to upgrade your business, shopify is the next step. Their blog is also amazing and full of educational posts, as well as their forums! Great community, awesome staff. (cut my plan in HALF when we had a rough time, not it's cut by %15 since I'm doing better) Love them. Always improving the way you can present yourself to customers.

:) 5 stars!

Building a website was impossible for me. Terrifying actually. Just when I thought I was all set there would be something else needed for the site. I would have to again expand my learning curve. I was introduced to Shopify. They are so-o-o- helpful. They have applications that all the others do not have that help promote your site, build your site and covers all things that are needed. Any thing you are stuck with and do not understand they will help you personally 24 hrs. Per day.

They are strict with their policies but they listen to merchants too.

I have been using the Shopify platform for my and my client's businesses for 7 years already. I've seen a lot of improvements since then. Obviously, customer support isn't consistent. I had my own amazing support experience and some really bad experience and that's not enough to give them a negative review.

I personally know other business owners internationally and locally who use Shopify and don't have issues with the platform. Maybe we're lucky, but that's my experience with this company.

We signed up for Shopify three weeks ago and smoothly transferred our content from another provider. We successfully set up our site and completed a domain name transfer. Everything was working perfectly and we even made a few sales. However, this morning, our site unexpectedly went down without any changes being made. We found the online chat support and spent two hours trying to resolve the issue. Eventually, it was escalated to Business Operations, but we didn't receive a response within a few hours. We contacted chat support again and they assured us that they were working on it. They mentioned that it would usually take a certain number of hours, but they upgraded our issue to "urgent." I find it surprising that a retail website can experience a 2-3 day outage and consider it to be urgent. As a web host, I believe any outage should be treated as urgent. Additionally, they were unable to provide me with an estimated timeframe for when the issue would be resolved, even in urgent status.

I began the two-week free trial on March 3rd, and I found it difficult to set up. It took about a week for my shop to be fully operational. Unfortunately, I did not make any sales during this time, and I'm not even sure if anyone visited my shop or saw my products on ***. On March 18th, I was charged for the standard plan immediately after the 14-day trial ended. I decided to close my account on the 28th, but I did not receive a refund or any communication asking if I wanted to continue with their services. It's important to note that you will be charged right after the trial period, so you need to make your decision quickly. Personally, I would not recommend opening another shop with them.

The company is aware of and allows shops to remain on the platform even though they have received numerous complaints about accepting payment without delivering the product within 90 days. When a shop takes your money, fails to send the product, disconnects their phone lines, and ignores your emails regarding the product or refund, Shopify's response is that they cannot assist and you should contact your bank. There are many complaints against certain shops that engage in these unethical practices, and despite Shopify's claim of taking these issues seriously, they have refused to help me when I have been deceived by a store using their platform. This is absurd.

Shopify has been very slow in making a decision regarding a chargeback where our customer contacted his bank to release the funds. This has caused a lot of frustration and inconvenience for us. When we were notified by Shopify about the claim, we promptly provided proof of delivery and acceptance of the product. However, instead of resolving the issue, Shopify decided to withdraw $3,046 from our bank account and hold onto it. It seems like they are trying to earn interest from our money, especially considering the number of businesses they do this to on a daily basis. Now we have been informed that it could take up to 75 business days for us to get our money back. This means that for 75 days, we are unable to reinvest that money into our account, even though we responded promptly and were not given any notice or opportunity to defend ourselves. It feels like Shopify is acting as both the judge and the jury in this situation. As a result, we will be searching for alternative payment processing and hosting options.

I recently made a purchase from an online store. The total amount of my order was $129.98, and with a 15% discount, it should have been $110.483. However, for some reason, your system charged me $110.49 instead. Although it's just one cent, if this happens to multiple customers, it can add up to a significant amount of money. I contacted the customer service representative, who directed me to you. I tried calling, but the wait time was very long. It is important that the discount percentage is accurate and not even a penny higher. If the total had been $110.485, I would understand it being rounded up to $110.49. Please make the necessary corrections to prevent this from happening in the future.

I helped a friend setup Shopify for her online store and it's been great. Good support when we need it.

I am a shopify owner and I have my store up since September.

when I purchased the plan which it is basic for now because I am new at this I wanted to see how it works. on the description of what is included it says 2 staff members to help with the store but now today Oct 10 2023 I ask the customer service how to check is anyone was working on it and it turns out I have to hire them and pay them that was not inform when I got the plan.

that's one two there is no one to speak to only chat which its a automatic system about only send you to answers that sometimes is not what I am asking.

so new owners are on their own figuring it all out! shopify needs to disclose all the info. because I did not see anywhere when i got my plan that i have to pay and hire staff too! I am look to change to etys.

2 days ago my account got deactivated - Hello Luciano,

After reviewing your information and website abc182.myshopify.com, we have determined that you are in violation of Section 7 of the Shopify Acceptable Use Policy and we are therefore unable to support your business. We are terminating your account in accordance with our right in Section 14.3 of Shopify Terms of Service.

Thank you,

Shopify Risk

I am trying to get my account to refund my customer but I am unable to do so and they are not helping me at all.

Far too much to say here. Do not use this outfit! Too big to fight? Contact your senators/ congress rep. They have made it impossible to access my store? Have given zero help in anyway. Yet they now have access to my bank information and are taking funds although I am receiving no service whatso ever. They have no support to help. Please avoid using this group of people. They of course share your information with others (need this verified? Contact me. There are plenty of legit site builders out there - this is not a legit or trusted builder. I have a great deal of information to share if needed. Please do not give them any personal or banking information. Shopify if you see this... Then fight it? Can you? No because you wont contact customers will you? Stop stealing funds from my bank! I have to now block them from every bit of info they have on me. So sad. The dont build sites - they destroy lifes. - the worse anywhere.

im complaining about a company i hired to manage the integration of platforms ii have my products and they over charge me for a minimum of job.

as im not a specialist, they are suppose to integrate multiple platforms its already 3 months of fees we are paying them and nothing was integrated yet, part of wayfair, so we have a plan of $249 per month and they offer us to integrate 77 plattforms

so i want to have thoseintegrations done, but should i request for refund or stop with them, and request total refound?

Wow support is terrible. 

I said to someone in chat I was thinking about cancelling my account. and they did this. 

Jonathan

Hi! Thanks for reaching out to Shopify! Jonathan here, your Advisor for today.

Hi! Bambie, I understand how important would it be for you to have this concern to be addressed. It's really a good thing you contacted us about it so that we can work it out together. Please be assured that we got you and we will never let you deal with this alone!

May I know the reason for deleting the account so I can add it to the documentation?

Hi, I am thinking about cancelling my account, I signed up not realising I done it wrong. A phone advisor told me 2 days ago that he thinks it's because it is a personal account and the company name is showing as my personal name not the organisation name. Hence when I upload our Companies House certificate your systems are not approving it and reupload the certificate again. I have been waiting since Tuesday to sort this out and now it's the weekend. This is taking time from me I can not afford and pushing back the move to shopify.

Jonathan

Gotcha! thank you for that information, I have deleted the account on our end.

ok

Jonathan

Anything else that I can assist you beside this concern?

It is amazing, no security questions, no support, no common decency to ask for confirmation. I was hoping for escalation not deletion. Do you care about your customers?

Video of chat: https://nimb.ws/PCAUxY

I have received a defective product from Sleepon and they claim that they are unable to take it back in spite of their warranty due to the Lock-down in China.

They suggested and I agreed to a 50% refund of the amount paid for their product which, I had originally paid using Paypal. Paypal instructed me to file my Claim using their Dispute Claim system, which I have done.

As it was well within the time limit for returning this item when I started the process and I do not see the justification in their reason to deny my claim. It is just unethical behavior and bad business practice where the customer should be expected to bear any part of the cost for a defective product. I have tried very hard to return their product but they have refused to issue a Return Label or to even give me an address where I could send the product even though I have asked them in writing several times. Considering that the situation for transporting the goods from China is the same now as it was before I ordered the item, I don't see why they are unable to follow the same procedure to send back the item as they used to get it to me.

So if they could get it to me they should be able to take it back the same way.

Even after several emails back and forth between Sleepon (Seller) and me the customer, they have failed to refund the 50% which they had agreed to do. They are now claiming that they are unable to transfer the funds to me as Shopify needs me to close the Paypal Dispute Claim first. And Paypal in their correspondence to me has rightfully advised very strongly, to only close the dispute after I have received my payment.

So my query to Shopify:

1. Is it your company's policy to require the customer to close a Dispute Claim before the Terms of the Agreement between the Seller and Customer have been fulfilled?

2. And if the above is true, does Shopify guarantee that the Terms of the Agreement will be satisfied and the dues duly refunded after the dispute claim is closed?

Hoping for an early reply from you to lead to a resolution in this matter.

Thank you

A.S.

Do not do business with Shopify. The most unethical business practices I have ever experienced in 30 years in business. Upon completion of our most recent sale on October 8th 2022 we were notified by Shopify that our account had been selected for a "routine audit" and our funds were frozen until the review was complete. We immediately complied with their request for documents, despite the fact that it seemed unethical to conduct an audit without warning, and without prior notice and a chance to comply with document requests before funds were held, as is standard practice. It has been a week, the funds are still on hold, we have been told that we can't speak to anyone in the audit or compliance department, no explanation has been given about why our funds are on hold or why it is taking longer than a week to review a handful of basic business documents. We have a 6 year blemish free history with Shopify. They have arbitrarily frozen a substantial amount of money. They have caused us to suffer considerable financial damage as a result of their actions. We are reviewing our options with our legal counsel. Do not do business with Shopify. There are other E Commerce platforms out there.

Order #10305 for Meggie Tome. I ordered Hohem iSteady X2 and paid 649.00 but received a completely different item,which is a cheap plastic microphone stand. This shop should be banned from shipping their products they are clearly scamming their customers, and some people might just let this go because the process of refund is a hassle but the more we let this go the more people they will scam. Thank you

On November 24 2021, my shopify sgtore was put as inactive by shopify. I reached out they opened the store pretty much immediately, then a few weeks later the same issue. They said I did not respond to an email they had sent. I checked my emails there was no missed emails. I reached out to my email provider, I checked my settings to be sure it wasnt being blocked for some reason adn I found it was not. I have now had my store shut down for a third time with still no reason as to why. It has now been down for two full days. I have lost sales, time, and potential new customers that you cannot put a price point on. I have been put into an emtional distress stage due to this issue not being resolved. When I do reach out they tell me they can't help me. They tell me there is no other solution other than this email. This is my business I pay for the site and shopify they do not own my store so to have it shut down for no reason and then not have anything at all be done to address the issue is unacceptable.

Received this:
Grace H (Shopify)

Nov 12, 2021, 10:28 EST

Hi Christine,

Grace here from Shopify. I'm sorry to hear you'll be closing your store. Is there anything we can do to help you out before we do so? If not and you would like to close your store I will leave the steps below:

I am NOT closing my store. I no longer wish an APP which I downloaded b/c the support person wasn't able to assist me last night

I ordered an outdoor table and chairs set in September. The merchant was using Shopify. The item was never received. I have emailed twice and get no reply. The merchant contact is
[protected]@yahoo.com

3-Piece Outdoor Wicker Patio Bistro Set W/ 2 360-Degree Swivel Rocking Chairs × 1 Cost $61.47 including tax

Email correspondence

The table and chairs were never delivered to 516 Brandon Ave, Winnipeg. Could you check on them?

Bev Suek

On Sun, Sep 19, 2021 at 2:11 AM Jackie Bould wrote:
Jackie Bould
Thank you for your purchase!
Hi, we're getting your order ready to be shipped. We will notify you when it has been sent

Hello,

I opened a shopify store, https://opaldog.com, and Shopify's systems autofilled bank details into my account. I entered my paypal info and assumed my payments would come through that way. After my first sales it became apparent the Shopify had filled in the bank details with details that are not mine.

Shopify refused to take responsibility for this instead saying I must have put these phantom details in, of course if I did I would have known the details and been able to change them.

So I could not change these details and had no option but to close my store forfeiting all profits and Shopify said they would refund my last month and did not even do that. All they refunded was the payment for the remainder of the month.

So they disabled my store but still took the payments for a functioning store and also barred me from accessing my profits.

Absolutely disgraceful company and even worse customer service.

Shopify has made all of my websites inaccessible. in the case of my main website they have changed its name - Shopify has been paid up to date and
of course they have recently become inaccessible by phone.
My main website is:
kenreillyonline.com
I need to modify this website quickly to fulfil a proper legal requirement.
In addition all of the settings in "whois" have been altered taking my name out and putting in REDACTED FOR PRIVACY and my website seems to have been given to TUCOWS - It used to be with BT.

THIS MUST BE RESOLVED QUICKLY

ken.[protected]@xlnmail.com

Shopify charged me for $300 shipping insurance on a UPS package on March 1, 2021. UPS lost the package and I filed a claim to be sent the $300 of insurance coverage, but the claim was denied. The reason cited was saying that the "terms and conditions" weren't followed, but no where on the Shopify insurance page are any such terms listed. https://help.shopify.com/en/manual/shipping/shopify-shipping/shipping-insurance

Shopify is unethically charing small businesses for insurance, and denying coverage for lost packages based on loopholes in the terms they do not make available to customers.

When I called to resolve this I was told they "weren't responsible" for it at then the agent hung up on me.

This behavior is unethical and predatory.

I am making an official complaint against shopify support for failing to provide the service I am paying for as per contract.
You have been asked numerous times to pass to technical support and each time you refuse and instead a non technician does a quick test order and says no issues with site even though there is issues as customers have pointed out and the huge drop out rate clearly shows!
I wish to make an official complaint, I will also raise this online to depts in canada as you are illegally breaching your contract with me by failing to provide a service as agreed, also you are breaking the law by not providing a complaints procedure.

Despite not having any operating accounts with Shopify, they continue ti take funds from my bank account each month. Contacting them is a long waste of time as they will not assist unless I have an operating account!

I ordered 4 dresses from this site which advertises on Facebook. Date of order 16/04/20. Order number: 1549. The first dress was the wrong size and faulty with ugly seams up and across the front, nothing like the advertised dress. I emailed several times. No response. The second and third dresses which arrived separately were OK. The final dress arrived a week ago. It was supposed to be blue but is black. I again emailed. Still no response. I set up a dispute on Paypal. Ladyoho messaged me requesting photos which I sent. After a long delay they messaged me to say that to get a refund I must return at my own expense which is non-refundable. They did not provide an address. Even if I had an address to return the items I do not understand why I should pay for shipping as it is their mistake. I posted a warning on their Facebook page advising potential customers not to order from them as they are obviously an unethical company with no pretemce of customer service. They have now blocked me from posting. I want a full refund for the two dresses I do not want. £40. They do not supply an address or phone number and do not respond to email.

Saltmof the earth is using tour platform and taking money from customers and sometimes more than they should and not sending the products there is not any way to contact them as emails are ignored, facebook messages are ignored and in my case was charged for something that should of been free just pay shipping and yet I was charged £100 and apparently ordered things I didnt request and yet still recieved nothing. As I said in emailed and messaged the company on platforms and have just been ignored. But recipts sent, confirmations sent of purchases and money taken and ignored all correspondence sent to change or halt order.. I am not the only one.. The buys and customer service returns, complaints procedure and all. The social media aspect seems all geeerd up on trickery and manipulation and they use your site..

Order #1150 Order was delivered to an address in Johnson City instead of my address. I never got my order. My address was correct on the invoice, but the item was sent to the wrong address. It was delivered to 244 Ford Creek RD, Johnson City, TN 37615; my address is 7910 Vandever Rd, Crossville, TN 38572. The item was an electric scooter, purchased for $109.00.

Shopify acts worst than the mafia. They shake small businesses down for predatory fees after pushing predatory loans onto small business owners with deceptive terms.

When the small business owner falls behind on the loan shopify capital does not negotiate. It threatens the small business owner and locks their store which blocks their ability to see and service their orders. Ultimately destroying the business.

Shopify Capital, owned and operated by Shopify, is attempting to destroy my business. They have blocked me from seeing my own orders and instead of working with me to settle the balance - they have continued to threaten to destroy my fledgling business by forcing me to abandon orders placed.

If you are reading this please let this be a warning to you.

Avoid doing business with Shopify.

They turn real nasty real quick and can destroy your business If you're not careful. They have hijacked my business.