Shopee
reviews and complaints

I want to cancel my order and order id is S4755

I already talked to a shopee agent but my problem was unresolved. I ordered three different items today. Just a while ago, these orders got automatically cancelled, my account was restricted, and I cant log in to my shopee account on my phone cause it says it's banned.

So awful.

I asked about what violation I made but the agent cannot answer me directly. So unclear. SO unhelpful.

the parcel should have been delivered last January 23..I already paid 25thousand pesos via shopee pay.Im requesting a refund and yet the shoppee customer service cant help me refund my money.i ordered the item last January 1.please help me, I really need to get my money back.thats a big amount.Thankyou

I have experience two times I was blocked by sellers when I seek clarification from them regarding their products. Those sellers unable to give satisfactory answer and even give sarcastic answer. When I tried to ask further, the sellers blocked me. I have submitted report to Shopee regarding this bad attitude sellers. But until now, I do not know the outcome from my report. I asked live agent regarding this but she said Shopee will not disclose the information. How am I supposed to know whether Shopee did took action or not. I think the function to report someone in Shopee just a scam since there is no prove that Shopee really perform the investigation on reported person. If Shopee really take the report as important, at least they should have given assurance to the reporter that appropriate action has been taken. Since I have not seen anything, I believe it is a scam.

Somehow someone made me a seller on Shopee. I was then banned as a scammer, because I would never reply to my "customers" texts. (I didn't know I was a seller). Anyway, Shopee said they did an investigation and found that I had violated the t&c. Asking prospective buyers to pay outside of the Shopee platform. I ask them if they ever contacted the Viber or Whatsapp number on my "store", because if they had they would have found out that it wasn't me. I have contacted them several times, but you don't really get any customer service from their "customer service"

At 17january 2022 last week, i have received the package ordered through the shopee . After i opened the package, it was found that the item i ordered has been exchanged a street stones ! Hope the shopee can solve this problem !

I got banned in shopee even though my shop have a lot of pending shipment and i couldn't withdraw my seller balance. There still a huge amount of money in my shopee shop. I asked for reactivation my account and send an appealed but they didn't give my account yet. I still have morethan 50k on my shopee shop sales. What I'm gonna do to get my money back.I'm really stressed

My shopee account got suspended without reasonable grounds, My main issue about it is that I still have money from selling in the app and I have no idea how to get it because Shopee suspended my account completely, without any warnings whatsover, I have seen a lot of complaints about shopee accounts getting suspended recently and it is absurd that most of them still have money in their respective accounts! shopee fails to address this, how are your CUSTOMERS getting their money back?

我想问你们公司服务这样的吗？我是新用户，我用你们的新用户discount vouchers 买东西，过后就block 户口不能login了，这种的服务可以吗，如果不给新用户用，为什么还给拿新用户的discount vouchers, very bad

Hi to whom may concern,

I am a highly fully surporter for Shoppee to obtain product as require. I have a very bad experience not once but numbers as items delivered with bad wrapping. Upon unwrapped found with damaged items like bent and cracked.

My recent order with a huge mirror was delivered found the wrapping was simple without protection. Upon asking the logistic guy, "Do you know what is inside?" His replyed as don't know to my surprise as I predicticted something gonna happen. When unwrapping, found the entire mirror was fully cracked.

When I chat over Shoppee helpline, the reply always the said words, my apologies or sad to hear from you. What next, the arrangement with email sent with set date and time for collection but was not turn up. Upon reaching Shoppee chat again with a new arrangement of collection and rules set as I have to label and wrap up hand over logictic guy. I find it rediculious.

Questions. I am a victim now. I have being awaiting the stock for almost a month to receive. Received items with damaged and I require to wrap back inorder for the logistic to collect back.

I would like to know, is that what so called Shoppee Service?

Kindly correspond or my next of action will be announce to social media as result.

Ty
Thad

I have notice that my shoppee coins does not incease but rather decreases. Today Jan 19 2022 @7:00am my shopee coins is 65.29...at 7:25am when i was about to play shoppee farm it was decreased to 63.29 with even using it...i have already unisntalled the apps and then installed it again but the results is the same...appreciate very much for your reply on this matter

I received a defective cellphone.. I requested for a return/ refund cause the phone that I received have lines on the screen. I paid it through spaylater. My deadline to return the item was on Jan 8. I returned the parcel thru LBC on Jan 7, I paid for the return shipment since J&t is closed due to the typhoon (it was supposed to be for free if J&t is open) . My City was severely hit by typhoon Odette so we had no connection for a month now. I was not able to post my proof on time but I returned the parcel on time. I reported the incident on Jan 8 since they cancelled my return request on Jan 8 at midnight ( it's not even the end of the day yet) I reported to them my problem almost everyday but I never heard anything from the customer service team. It has been 10 days and they are not doing anything about it. They just kept on telling me to wait for 24 hours and obviously it's more than 24hrs now. I am already so pissed and frustrated cause their customer service is not doing anything to help me. I have been a good and loyal customer. I am a gold member and I am paying my spaylater bills religiously and on time yet this is how they treat their customers.. I used their chat support, email and called them twice hanged up twice by their reps as well, but they have never solved my problem not even an update on my concern. I am never using their service ever again! Shopee is a scam

Hello. On December 2021, Shopee Philippines has suspended my gold member account since 2017 due to "voucher abuse". Their customer service is terrible and the issue is still unresolved.

I followed the steps to appeal, but customer service replied a copy-paste message that they cannot unsuspend my account due to the severity of the violation. When I asked the details of the violation, they can't even explain the specifics how the violation occurred. They can't even show some proof due to data privacy excuses. I explained my side and show my screenshot of my last and only order transaction where there was no voucher abuse. Vouchers presented by the app were used fairly and as expected. Then they replied with another excuse that I multiple accounts, which are used to abuse the vouchers without evidence. This is also untrue.

Instead of admitting their violation detection is faulty, fixing it, and unsuspend customer accounts, they would rather make copy-paste generic and vague excuses and let their loyal customers suffer and lose their hard-earned coins and benefits.

Reference Case number: [protected]

9-01-22. I, m looking Shopee platform to buy washing machine deliver time to my house is 13-01-22. When I waiting until 3. PM just contact seller what time can send parcel to my house, they said logistics tracking problem need some time. Today morning I try message to seller WHAT TIME CAN DELIVER MY PARCEL and my receipt automatic change parcel is delivered. I need your help chase the parcel send my house if cannot pls return money to my account thank you. have a nice day.

Im from philippines and my account was banned, i NEVER SELL OUTSIDE SHOPEE, my money was there, theres a big possiblity that after purchasing from SHOPEE SUPERMARKET AND ASK FOR A REFUND FOR A BROKEN BOTTLE OF MEDICINES, they refund my money but after that my account was banned, why the staff of shopee philippines was so immature to handle this? Thats their fault its not my fault and actually i need those medicines badly, hope u can change the software whereas they cant banned easily us sellers, im selling for 4 years and i have documents to show up all.items are legit and i have receipts too, most of them.they do.playtime if they dont like u they will banned ur account and its not good in ur business

Hello. My item at mp3 sorting centre stuck since 4 januaryy. Today already 12 january. How long u want to hold my item? I need my iteem asapp! Please check it and delivery asap.. Here my
Id order : 220101kd79frev and
My tracking number spxmy022130813251
My contact: [protected]@gmail.com

I had ordered perfume bottles. It was showing on the shopee app that 3 bottles of perfumes are of 305 rupees. So I ordered that on 31 dec 2021. But when it was delivered to me, there were only two bottles. So I returned that. I bought it by Cash on delivery. I had returned it on 2nd jan 2022. 8 days have already passed out. But i have not received my balance yet. The sender has also approved the return product. Then also I have not received my refund. How long I need to wait more ? This is really poor service. I have also provided my UPI id on the app but the also i have not got my refund. When i try to update my bank account details, it do not allow me to select my city of bank account. What to do now? I am attaching the important photos regarding it. Please look into the matter and reply asap. I hope you will understand my problem.
Thanking you
Anshika Sharma

The seller has listed so many items on the Shopee and misused them for fraud. I have received the item (wrong item though) but he never updated the delivery status so that I can't claim a refund or leave feedback. I'm sure he must have duped so many more people by now.

I have called so many times, send multiple emails to shoppee (Case no. [protected]/[protected]- Order ID 211211T8KD4149) but Shoppee never tried to help.

I need Shopee to cover my loss and refund the money asap. I'm going to post everything on every media platform now if I do not get my money back.

Thanks,
Ahmar Hussain
[protected]

I have ordered a dress on 11/12/21 and estimated delivery date was 24/12/21. And to avoid any delay I have been following up even before the expected delivery date. And on 27/12/2021 I have informed customer service shopee that I won't be there in the stated address to collect the parcel after 28/12/21. But the parcel is been only delivered on 30th December. Which I already informed customer service shopee and the seller. I have requested for refund according to the seller advice on 28/12/21 after 6pm. But still the parcel is been delivered and when I raised enquiry on this no one responsible for any answer. Every single time, I have to reexplain to the person who is replying me. Now it's very simple. I have raised a refund and I want it. Beside that the service is extremely poor..

dec 20 paid for a purchase abroad coming from china
dec 29 arrived in PH with soc3 location
dec 30 no movement
dec 31, jan 1 no movement
jan 2 3 4 5 6 7 no movement from soc3

finally said, they wont be able to deliver for no reason as delivery date lapsed

the chat support is full of BS, 200 queue with 1 hr waiting time telling you false promises. email support also BS with copy paste replies