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the worst customer service I've ever had
Worst of the worst. It's true, unfortunately. Slow, unorganized. No respect for customers who pay money for service you don't provide at all. Your reps answer 3-4 days after the question was sent. How do you know that it wasn't urgent for your customer to get your reply?
You have just one random person working for you and he/she has no time to answer? At least it looks like that, sorry. Or you simply don't care and don't check your email? What is the reason? Terrible customer service, you should improve it.
Bag didn't arrive
I can't contact ShopSpring customer service and that's why I decided to post some reviews and seek help elsewhere. I made my order and purchased a pair of shoes and a bag from their site and received only one item. It took quite a long time but gladly my shoes arrived, but I was shocked and disappointed when I realized that there was no bag.
When I received my order I already felt that something was wrong because package was too small for two item. I tried to reach customer service many times with no luck. I like my shoes, they are nice, but I'm worried about my bag! I paid for it and I need it as soon as possible!
Is Shop Spring / Jello Labs legit?
Shop Spring / Jello Labs earns a trustworthiness rating of 80%
Reliable, but always remember to protect your data.
- There was some difficulty in evaluating or examining the information or data present on the shopspring.com. This could be due to technical issues, limited access, or website may be temporarily down for maintenance or experiencing technical difficulties.
- We detected that shopspring.com is missing an SSL certificate, which is a cause for concern. Without an SSL certificate, the website may not be taking adequate steps to protect users' sensitive information. This can increase the risk of intercepted data being used for malicious purposes.
- Shop Spring / Jello Labs protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
- The website belonging to Shop Spring / Jello Labs has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
- We conducted a search on social media and found several negative reviews related to Shop Spring / Jello Labs. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Shop Spring / Jello Labs complaint handling
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Shop Spring / Jello Labs contacts
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Shop Spring / Jello Labs emailsconcierge@shopspring.com100%Confidence score: 100%Support
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Shop Spring / Jello Labs address162 Fifth Avenue, New York, New York, 10010, United States
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Shop Spring / Jello Labs social media
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