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Shop LC / Liquidation Channel Customer Service Phone, Email, Contacts

Shop LC / Liquidation Channel
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1.7 10 Reviews 42 Complaints
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Shop LC / Liquidation Channel Complaints 42

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12:57 pm EST
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Shop LC / Liquidation Channel Soul Smart Health Tracker

Bought a Smart Soul Watch for a Xmas gift and now less then 60 days after the purchase its not working properly. It hasn't worked since we purchased it and we were giving it some time. Its clearly defective. So we called customer service and they said we can't return it, there is no warranty, and there is no technical support line to even call to try and resolve. I am very technical and have done everything to fix the watch. Lesson learned! Never buy from Shop LC again!

Desired outcome: refund

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8:42 am EST
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Shop LC / Liquidation Channel Customer service and lack of communication

After three months of trying to have someone fix a problem with my online account, where my account was blocked so I was unable to see my Order History, my Auction wins and my Budget payments and several of emails, calls (which magically were disconnected after long waits) I called CS waited 25 mins. because I was determined to get the issue fixed once and for all, bamm when she could not solve the problem we were "disconnected".
Furiously I called again, don't bother pressing "1" for a call back it's a bs
ploy, after 40 mins. a different CS rep miraculously was able to pull up my account and so was I "and just like that" in seconds Next day SHOP LC helped themselves to over $350.00 in charges to my bank account with several others pending. The bank was notified, my account was closed to them and it is in dispute and being investigated. It is a shady, scamming company, don't believe in their Auto pay rising auction BS, a scam. It worked on occasion. Buyers please be wary and research other review site, Consumer Reports and the BBB.

Desired outcome: Every cent back,review my budget pays remaining so "I" can pay in full and close account forever

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6:08 pm EST
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Ordered sleeping beauty bolo necklace when all items offered were 25% off. Carefully reviewed return policy which stated no clearance items were returnable. Necklace was not listed in clearance section nor was it marked clearance. After late delivery, was informed necklace was not returnable as ALL items during sale were considered clearance. Nothing gave...

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2:54 pm EST
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Shop LC / Liquidation Channel Unqualified customer service, no knowledge at all what their job responsibilities should be

I have called and emailed, and even text several times in an attempt to have my online account updated. These CS reps don't know which end is up, and forget about any IT skills. The problems have been going on since Oct. 2021, and I asked on several occasions to please speak with a manager. My account is so broken and so is my 1.00 Auction autopay which never goes through when I win an auction. Forget about trying to plae an order on my APP, it never goes through, I have to place it through my smart TV and pay 3.99 or whatever the shipping is for the item. No one can fix the problem, NO ONE!
Forget the wait time on hold, and trying to understand what they are saying is another issue. These people need to know that "yessing a customer to death" and not providing a solution, only a quick fix does not solve a long standing issue. After all customers are paying their salaries and getting short or snarky doesn't fly. I have no way to look on my online account to see budget pays, payments or order history.

Desired outcome: After 3 months and several emails, text and calls my account is still in their hands

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5:05 pm EST

Shop LC / Liquidation Channel A gem stone/$899

I purchase several inexpensive items which were received, but not really worth the money! But the real problem is they said they sent me a $899 gem stone, but all I receved was an emty box. Waited on the phone for 1 hour+ and then they asked if they could call later, still waiting. I know how I am stupid to shop on these sites...but I don't know what to do!

Desired outcome: I don't want to charged for an item that wasn't received!

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7:26 pm EST
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Shop LC / Liquidation Channel $1 online auctions

On 3 separate occasions, I won rings on the website $1 auctions. The first instance I won a ring for $113 and they held the payment for 8 days and then when I called, they told me the ring was not available so they would refund my money. I really wanted that ring and was so disappointed that I finally won it on auction and it wasn't available. Why auction items if they are not available? This was purchased on auction by me on 12/24/21. It was 3671055 10K Yellow Gold AAA Jenipapo Andalusite, Diamond Ring (Size 9.0) (2.30 g) 1.25 ctw. After calling, I received my refund of $113 plus S&H on 1/4/22. The second instance I won 3665649 10K Yellow Gold Premium Tanzanite, Diamond Trilogy Ring (Size 9.0) (1.38 g) 1.50 ctw on 1/4/22 for $137. This ring was also not available. I spoke to a supervisor who after I complained much, ordered me a comparable ring for the same price that I won the original ring on auction. Now today (1/12/22) I won a ring on auction for $43. This ring was LUXORO AAA Niassa Ruby Solitaire Ring in 10K Yellow Gold (Size 6.0) 8.70 ctw 3543776. When I went to my bid history to pay for this item that I won, it read "purchased". I had not purchased it yet, but I intended on purchasing it at that time. I was unable to since it said it was "purchased". I called customer service and was told that the ring was out of stock so they removed it from my cart. There was a comparable ring (the same ring but just in size 8) that was available currently on auction but the manager said that she can't sell that to me for the price that I won the same ring in a different size in auction that was not available. I told her they should have a disclaimer on the website for the $1 auctions stating that you may win the auction but the items you won may not be available. She then told me that this does not happen enough and therefore it is not necessary to put a disclaimer. I love the jewelry and SHOP LC but this is not a good way of doing business. They should substitute items you win on auction with comparable items or put a disclaimer on the site stating that items won may not be available for purchase. Otherwise, it is in some sense false advertising.

Desired outcome: I want 2 rings comparable to the 2 rings that I won in auction that were not available/in stock.

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12:52 pm EDT

Shop LC / Liquidation Channel Cancelled $1 auction

Over the past year I have purchased so much jewelry from Shoplc. Many times this was from $1 auctions, which I've often overpaid for. Once I received a pair of neon apatite earrings with stones missing, not even in the box so they were shipped that way. But this last time they cancelled my $1 auction after charging me 201 for it. This was order #1945966042 for a beautiful turkizite ring surrounded by white and champagne diamonds. I was so excited as they matched a pair of Turkizite earrings I purchased from them. They never arrived, I called today and they said they no longer had the item. So when you get a deal it can't be fulfilled. They never apologized, so I told them to close my account. Beware if you get a deal on an auction, they won't fulfill it. So disappointed and you lost a customer addicted to jewelery. Sincerely, Laurie

Desired outcome: fulfill the order

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10:54 am EDT

Shop LC / Liquidation Channel Sale prices and hard sell

I have been watching ShopLC for years and noticed when they have sales they are not sales at all. The sales prices are the normal prices they sell their jewelry for and also, if there is a good price its usually a junk item. These people use hard selling tactics sprinkled with lies. Caveat Emptor, Buyer beware.

While some items are reasonable, they have been selling high dollar gemstones and jewelry and forgot their Low cost prices...and give us honest reasonable retail prices not the inflated ones they use

Desired outcome: Honesty from company and better presentation with out all the lies and hype

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11:21 pm EST

Shop LC / Liquidation Channel Error in delivery - no support by this company

I recently ordered a product from Shoplc. I received an e-mail stating that the product was delivered. Not Del. I made contact with a rep. from Shoplc twice. The first representative placed me on mute while explaining. He told me to contact the P.O. and police to report and saying that Shoplc was no longer responsible for the item because the tracking number showed delivered!
Lack of customer service and indifference upset me to the point of ending the 2nd call. I have sent inquiry to usps to try to get assistance in locating my package. I have no idea what to do after that if usps is unable to resolve.

Desired outcome: Receive the product I ordered

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3:02 pm EDT
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Shop LC / Liquidation Channel Making fun of nationality

I would like to know why a host is allowed to make fun of italians. She says Stop a da music. In this day of sensitive speech why does she still do it? Maybe no-one cares. I have bought a lot of items here and had friends and family join. We are starting to draw back when she is on. I am sure I will not here anything from anyone . Just thought some one should know. Thank you Mrs. Dolores Palmer

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3:47 am EDT
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Shop LC / Liquidation Channel Just poor quality and if over 30 days you're stuck

Ok to make a long story short they make mistakes sent items to address and it was returned un-deliverable and they are not willing to credit me what they received back and now they will not allow me to use budget pay I have o pay in full look I have auto draft if they hit my card they got there money, we had road construction I told the post to hold packages they did not ship them back there been a lot of problems that was ll caused by customer service not doing there job so I tape them they font want to talk now strange huh?

They have promised me for 4 months to send me 2 — rose colored 20 — inch chains that was not with item's.. Still waiting and all these packages they claim they cant find even when I sent them there tracking number still no credits.

I don't trust any company and I suggest when you talk to any one tape them.

Poor quality I don't buy rings just low cost they and bangles and bracelets all stones fall out and your stuck with items after 30 days no insurance provided or will they fix and you pay them. Made in india mostly.

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11:55 pm EDT
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Shop LC / Liquidation Channel Lousy customer service

I have bought many jewelry and watch items. Last year my sister and I spent around $6, 000.00. I have always been satisfied until the last few months. The items are not the quality they used to be. Customer service is very poor. When you complain they ask you to leave a message and they will return your call. Good luck with that. They charged me twice for one item. I had to call the bank to get my money back. I do not know what is going on with them. When I finally got a manager named Adam it was not a person but a recording. I told them if they did not take care of this problem that I would never buy any thing from them. It is really ashamed that they do no care anymore. Good luck buying anything from them.

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djackso4
Austin, US
Jul 04, 2015 1:45 pm EDT
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My name is Danielle Jackson I am one of the customer Service Managers here at liquidation channel. I would love to get feedback from you directly. I know some people may not feel comfortable giving contact information on the internet. So I will give you mine. My email is Danielle.Jackson@liquidationchannel.com I work Tues-Sat 7a-3:30p CST. Please send me an email with your contact information and I will be glad to get this situated for you! My apologies for reply to this just now I just registered today. Please know I am available if you still need help!

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3:31 pm EDT

Shop LC / Liquidation Channel Defective merchandise

I've been a member of liquidation channel since 2011, lately 3 out of 8 items seem to be defective I mean beads from broken necklaces laying in the bottom of the box, scarves with holes in them, rings with stones missing, each and every time I have called these people they I have been told because of my replacement of merchandise, charge back to credit card & store credit they can no linger assist me until the $9.99 item is sent back I explained to them I have no problem sending item back as I have done several times in the past I also told her the item would not be available by the time I received my credit back 4-6 weeks from now she could careless. I am writing this to let people know what poor quality this merchandise is .

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7:55 am EDT
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Shop LC / Liquidation Channel Jewelry / shipping

I have purchased a lot of rings and other jewellery from this company. The only rings that seem to keep the stones in them are the ones that are bezel set and a few of them have fallen out! And I'm also sick and tired of paying shipping and handling for each item, then they hold them up and send a bunch in one bag! I have waited over 2 weeks for items because they were held up to ship together.

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Graciegirl
US
Jan 25, 2021 10:08 pm EST
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Here lately I have been buying off their auction line win items and have had items received on part of jewlery in box for example I won a necklace with 7 stones to interchange in pendent funny thing is the necklace was missing so stones are useless. I have also won auctions at a very low price and mysteriously the cancel them with no explanations but next day back on auction so beware they scam people and the customer service is horrable once they got your money it's hard to get back or receive a refund they give you a runaround with plenty of excusses. And now there doing the same thing on the live TV sale this company is getting worse and worse will never buy from them again.

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12:41 pm EDT
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Bought garnet bracelet on Dec. 16, 2013 & was was gonna wear it for the first time last Sat. May 17, 2014. As soon as I put it on one of the stones came off. So glad it happened then cause when I phoned customer service, I was told that Liquidation channel only has 30 days for allowing defective jewelry to be returned . If I want I could buy another...

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9:36 am EST
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Shop LC / Liquidation Channel Fraud

Don't waste your hard earned money on the glass and metal jewelrly that they sell, the stones fall off on the first time you put on the ring. I ordered a few rings from them and had the same problem with all of them. My friends also ordered some items and the best part is that you can't return it after 30 days, even when the merchandise is damaged. They only sell chip China made c***. Even if it cost you $10.00, keep it in your pocket, spend a little more and get the real SS jewelry on Ebay or better yet, Netaya.com.

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Shop LC / Liquidation Channel Never received money for items I returned

BAck in July by sister passed and had ordered some items. I called and asked if I could return. Sure we have to credit the account they were charged to. I said ok but I closed her account, the rep said you can contact your bank and they will honor it. I did this and returned the jewelry. They sent the money to the bank however the bank didn't recognize it and sent it back. After multiptle communications and months later, they now say they can't send my money back to the bank because they can only do one refund. The bank won't do a dispute cause it is has been over 60 days. Now the liquidation channel has my jewelry and money, and I have been talking to the customer service manager and now she won't respond to me.

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Shop LC / Liquidation Channel Poor service

I have been purchasing from this company for more than a year and have purchased many items (probably into the thousands of dollars at this point). In the last several months I am sorry to say I have seen a dramatic decline in service and it doesn't seem to be getting any better. Delivery is promised in 5-7 days. Orders that used to take no more than 48 hours to ship now take a week or more. Often then don't ship at all. One of my orders was cancelled after more than half a month of my trying to find out why it wasn't shipping and I was told there was "a quality or quantity control issue, " as though they didn't know which one. Apparently there wasn't either, as they are still selling the identical item on the auction site. That wasn't the only order I've had problems with shipping, just the most drastic. Stupidly, I decided to give them one last try and placed an order for one item four days ago. Now I'm still waiting for that item to ship -- more aggravation! I've completely lost confidence in this company and don't think I'll be ordering again. At this point, I can't recommend them at all. It's too bad because their items are nice, for the most part (a few clunkers but mostly good things) and they have good prices, but virtually nonexistent customer service -- excessively long wait times even to speak with a customer service representative and ineffective assistance once you do get through. I've had orders arrive from other countries faster than from this company. This is company clearly does not care about customer satisfaction at all.

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djackso4
Austin, US
Jul 24, 2015 3:38 pm EDT
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My name is Danielle Jackson I am one of the customer Service Managers here at liquidation channel. I would love to get feedback from you directly. I know some people may not feel comfortable giving contact information on the internet. So I will give you mine. My email is Danielle.Jackson@liquidationchannel.com I work Tues-Sat 7a-3:30p CST. Please send me an email with your contact information and I will be glad to get this situated for you! I am putting this message out there for everyone because the fact that you are having experiences like this is not acceptable. Again, my name is Danielle Jackson please email me! I will personally contact anyone that needs assistance.

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Susan.Woods
Eva, US
Jul 10, 2015 12:35 pm EDT
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That is pretty much the same thing that happened to me. I had place an order on June 1st. They sent me an email on June 2nd that it had shipped and estimated delivery was June 9th. That date came and went. I kept looking at the tracking number and it kept saying it couldn't be found. DHL answered my email inquiring what they knew and they stated they had received notice that the package would be mailed but it was never brought to them. I emailed Liquidation Channel and they never responded. I had paid through Paypal (thank goodness) and emailed them from Paypal website. They responded with a tracking number, which was the exact same one I already had. I responded to them that that tracking number was no good. They never did answer again. Meanwhile, Paypal was monitoring the conversation and let me know they would try to help. I then escalated my complaint to a claim which Paypal then took over. Paypal responded three days later to let me know they had gotten me a refund.

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S. L.T.
Mossbank, CA
May 24, 2014 2:05 pm EDT

Oh dear I guess I'm in for a disappointment. I ordered a set of yellow and white diamond earrings for $80 for Mother's Day. Still haven't received them. Customer Service only say on the phone that the order has been shipped to Canada and it might be held up at the border. I called Master Card and reported the problem. A business has to be registered with Master Card in order to process charges. They will resolve the problem for me.

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Unhappy customerr
private, US
Jul 19, 2013 6:05 pm EDT

I had the same thing happen to me and they blocked me too. The clasps to their bracelets seem to be cheaply made. they take forever to give you back money.I wonder if they advertise in Austin as the authorities weren't familiar with their channel but close to their addy. I feel if one of us was local we wou;ld have complained to the police.

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MissPowder
Napa, US
Apr 10, 2013 12:11 pm EDT

I have had the same experience with this company as you. Very poor Customer Service - these guys are just plain stupid! I have never delt with a company that had such stupid employees. I had returned things wanting a replacement & was told it was out of stock but a day or so later I see it being auctioned off on TV. The quality of some of their stuff is just outrageously poor. Their slogan is "EXCEPTIONAL QUALITY" Well that is an outrageous lie! I have a amethyst ring that I wore twice & one of the small stones fell out & lost :( I have complained so much to the company & returned thousands of $'s worth of stuff because of bad quality, that they have blocked me from the website. I am no longer allowed to purchase from them. I am soooooooooo disappointed about that - HaHa :) What really burns my butt is that what they show on TV - it is guaranteed that what you get in the mail will not look like what you saw on TV. I really screamed bloody murder about a Tiger's eye ring that I really wanted - when I got it in the mail the quality of the stone was a D- at best. I wrote Jose Perez in CS a really nasty letter stating how outraged & disappointed I was in their merchandise & that I know what good stones are & they sure weren't sending out Exceptional Quality merchandise. Well I got a replacement ring that was fairly decent to my surprise. But my point is that you shouldn't have to go through all of that to get what you want! I have spent countless hours emailing & phoning them in regards to bad merchandise & poor CS that I have just had it with them. I don't know how they can get away with the deception that they are selling quality jewelry? Please send me an email about your experiences - missmepower@hotmail.com - I would love to hear from you guys out there. I knew that I couldn't be the only unhappy customer out there.

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Shirley Virginia Vickers
Crosby, US
Mar 15, 2013 10:20 pm EDT

I've ordered items from liquidation channel since they first came on the air as "The Jewelry Channel". I was always pleased and always received items within 7 days. As they are based in Austin TX and I live in Houston, it should never take any longer than that, right? I ordered 3 items around The end of December and when I didn't receive after 12 days, I called customer care. The girl told me if I wasn't happy, I could always cancel the order, as the items had not even been mailed out yet! I got angry and told her to go ahead and cancel the order. I did get my money back in my account fast. I decided to try again. This time the order was sent, but it has been 2 full weeks, from Austin to Houston, and still waiting for a package. Not good, they have plenty of customers now, so, why bother. I love the rings, but I'm going to send a letter to the President of the company, Mr Gerald Tempton, about the service. Maybe it will help.

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9:29 pm EST
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Shop LC / Liquidation Channel False misleading advertising

Go to the BBB
This complaint was forwarded to the BBB for numerous issues and none were clearly addressed and there will be another notification to the Attorney General in TX regarding Fraud/misleading advertisement and do not speak to the CS Manager, Zeke Redden he would not take the recordings nor correspondence to back these complaints:
This is a long deserved and overdue complaint and a request for action regarding the Liquidation Channel. I have had numerous issues with this company.
1. They assume zero responsibility for warehouse issues
2. They hold orders in order save shipping costs.
3. They are slow to ship items.
4. The customer service is poorly managed and trained.
5. All Supervisors and/or Managers busy when there is a problem.
6. I have been hung up on.
7. I have received differing information.
8. I have received a “promised” call from a manager and did not receive one.
9. They don’t advise a customer when an item will not be shipped, they simply ignore it and process a refund and cross it out on the invoice with zero explanation.
10. I have been told customer service cannot contact the warehouse then turn around on the same call stating a manager is going to the warehouse to “locate” a product that has already been paid for in advance from an auction item.
11. They are inflating retail prices when you can find the same or similar items on Ebay from china/Japan for a quarter of the price.
12. A supervisor told me they couldn’t pull an item from auction in order to send it to the rightful buyer and then in the same call they pulled the vey same item claiming it was defected. What is truth and what is fiction. I asked if the bidders on the item would be made aware of the pulled item and the reply was, “No, they will not”.
13. I have yet to receive items that I paid for via their auction that is the actual item I bid on, won and paid for and they don’t have the item to sell but still take your money.
14. A supervisor Camille M. did not return emails to me. (I have copies of said emails)
15. Packaging is horrible- broken jewelry bags and items just thrown in a bubble wrapped white envelope.
16. Placing items an on auction that are not available to ship and accepting payment for the item anyway. I believe that is misleading or defrauding the consumers.
17. Offering coupons/store credits when they cannot be utilized.
18. Avoidance of speaking to a Manager, at all costs.
19. Long hold times
20. Items that are broken or damaged when received.
Seriously, file with the BBB to ensure consumers are not in my position.

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9:13 am EDT
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In April 2012 I ordered two items from the Liquidation Channel with my debit card. I have never bought myself jewelry and was totally excited to receive a teardrop jade ring surrounded by peridot and a jade (tennis-like) bracelet. Within a week, the $50 ring lost a stone so I called customer service and they had me return it and I received my money in like...

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About Shop LC / Liquidation Channel

Screenshot Shop LC / Liquidation Channel
Shop LC is a leading online retailer that offers a wide range of high-quality products at affordable prices. With a vast selection of jewelry, fashion accessories, home decor, beauty products, and more, Shop LC is a one-stop-shop for all your shopping needs.

The website is easy to navigate, with clear categories and filters that allow you to quickly find what you're looking for. The product pages are detailed and informative, with multiple images and descriptions that give you a clear idea of what you're buying.

One of the standout features of Shop LC is its commitment to affordability. The company's mission is to deliver joy, so they strive to keep their prices as low as possible without sacrificing quality. This means that you can find amazing deals on everything from diamond jewelry to home furnishings.

In addition to its low prices, Shop LC also offers a variety of payment options, including installment plans and financing. This makes it easy to buy the products you want without breaking the bank.

Shop LC also has a strong commitment to customer service. The company offers a 30-day satisfaction guarantee, so if you're not happy with your purchase, you can return it for a full refund. They also have a dedicated customer service team that is available to answer any questions or concerns you may have.

Overall, Shop LC is a fantastic online retailer that offers high-quality products at affordable prices. With its easy-to-use website, commitment to affordability, and excellent customer service, it's no wonder that Shop LC has become a go-to destination for shoppers around the world.

Overview of Shop LC / Liquidation Channel complaint handling

Shop LC / Liquidation Channel reviews first appeared on Complaints Board on Jan 2, 2012. The latest review Disappointing Experience with Shop LC: Late Deliveries, Refund Issues, and More was posted on Jun 16, 2023. The latest complaint Jewelry / shipping was resolved on May 29, 2014. Shop LC / Liquidation Channel has an average consumer rating of 2 stars from 52 reviews. Shop LC / Liquidation Channel has resolved 7 complaints.
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  1. Shop LC / Liquidation Channel Contacts

  2. Shop LC / Liquidation Channel phone numbers
    +1 (877) 899-0078
    +1 (877) 899-0078
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  3. Shop LC / Liquidation Channel emails
  4. Shop LC / Liquidation Channel address
    100 Michael Angelo Way Ste D400, Austin, Texas, 78728-1246, United States
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Shop LC / Liquidation Channel is ranked 27 among 297 companies in the Jewelry and Watches category

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We ensure transparent and fair ratings

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We are easy, free and open to everyone

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