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Shells Only Customer Service Phone, Email, Contacts

Shells Only
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2.3 6 Complaints
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Shells Only Complaints 6

ComplaintsBoard
C
9:14 pm EDT
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This review was chosen algorithmically as the most valued customer feedback.

On 5/2/19 # 6:49:37 pm.I stopped in to get a Gatorade. Just got off work anxious to beat this traffic but was not fitting to face it without my favorite drink. I had to stop by Wells Fargo to get $20 and when I got to the cashier I ripped it pulling it out of my wallet cashier David said he will not accept it. Mind you I woke up at 4 this morning left my...

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ComplaintsBoard
M
10:40 pm EST

Shells Only dormer installation and plumbing

After reading the reviews and I want to kick myself for signing a contract to have my dormer installed by Shells only. I have had nothing but problems.
They use a company named Mr. Pipe that does the plumbing and they have caused water damage in areas of my home and have damaged my newly refinished wood floors. I have been working with "Supervisor Ryan" that can do nothing but state that he's sorry or have been busy. I have forked over a large amount of money to have to pay again for there screw ups. I was told that even though their plumber installed the heating in my dormer they do not run the line or install the thermostat to control the heat to the baseboard heat they installed. Did I also mention that the siding installers cracked my window on my house that I had repaired or a large whole was made in my front lawn that I had my landscaping to repair. On one of the coldest nights I lost heat and had to make a emergency call to have another plumber restore my heat. The other complaint about Shells only is so right, things that are stated in the original agreement get changed and you are left with having to shell out more money using Shells only. Take my advise Do Not Sign That Contract. You will be left with nothing but regrets.

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ComplaintsBoard
M
9:09 am EDT

Shells Only contractor/ home improvement estimate

I called in Shells Only to my new home for an estimate of new bathroom, kitchen, plumbing and much other needed work. Denny was the rep that came down. He met with us and I voiced my interest in having the work done relatively quickly, due to the fact that we were not able to live in the home in it's present condition. He was very sweet and told me that I should make the trip to his showroom that Weekend in Babylon to choose a vanity, granite and cabinets so that he could have an accurate estimate for me.
Although I was quite busy with the home and many trades I was eager to get Shell's estimate, and begin my work ASAP, so I went to their showroom that weekend. I met with Denny as well as a salesgirl and chose all of the items needed to proceed with the estimate. Denny promised I would have the estimate by that Monday/Tuesday. It is now 10 days later and I have placed 4 calls to this Shell game company. Their customer service is AWFUL! I am quite happy that I did not get involved with them in the first place. THIS IS A WARNING TO THE NEXT HOME OWNER! MOVE ON. USE SOMEONE ELSE. THEY WILL ONLY BE A HEADACHE!

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Is Shells Only Legit?

Shells Only earns a trustworthiness rating of 96%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Shells Only to be a trustworthy company. Although there's a 33% resolution rate for customer complaints, which deserves attention, Shells Only is known for their high standards and safety. If you're thinking about dealing with Shells Only, it's wise to check how they handle complaints.

We found clear and detailed contact information for Shells Only. The company provides a physical address, 2 phone numbers, and email, as well as social media account. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Shellsonly.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Shellsonly.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

However ComplaintsBoard has detected that:

  • Despite a high level of trust, our investigation found issues with Shells Only's service, including poor customer service, lack of accountability, and responsibility to resolve complaints. Customers may face long wait times for responses, receive generic or unhelpful answers or no response at all. Only 33% of 0 complaints were resolved.
  • Shells Only protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • The website belonging to Shells Only has a low number of visitors, which could be a red flag for users. However, it's important to conduct additional research to fully evaluate the website's legitimacy and trustworthiness.
ComplaintsBoard
S
11:48 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Shells Only rebuttal

Dear “Unhappy Potential Customer” – SHELLS ONLY has become aware of your posted comments. Unfortunately we have been unable to find any record of any sales presentation that resembles your description.

SHELLS ONLY takes customer feedback very seriously. Our customer service department is well known for its professional staff and responsiveness. We always strive to resolve any and all customer issues quickly and professionally.

Our reputation is one of our most important assets and is jealously defended. SHELLS ONLY has earned and maintained an A+ Better Business Bureau ranking for good reason - we have thousands of more than satisfied customers and been providing a superior service for over 40 years. We urge consumers to contact agencies such as Better Business Bureau and Consumer Affairs for verified, substantiated opinions that are not from anonymous sources.

Please contact us and reference this posting on Complaints Board so we can look into the matter. Thank you – SHELLS ONLY Customer Relations.

If you would like to reply via e-mail, please respond to [protected]@shellsonly.com

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ComplaintsBoard
M
8:36 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

My name is Michael I purchased a home in the Seaford area of Long Island about 6 months ago. I have been looking for a contractor to do a second floor and a garage. After doing some local research, driving around to see what’s going on in my neighborhood and who is working near by. I have been seeing a lot of the shells only trucks around. I see other...

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ComplaintsBoard
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10:00 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
Shells Only has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

They come across very professional but they are worst than car salesmen. Great record with the bbb but beware! Prices change all the time. Details of what you initally requested disappear or get changed. They do it to be sly so you don't notice. Be very careful! They are not to be trusted with your hard earned money. They try to sell you the home of your...

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Overview of Shells Only complaint handling

Shells Only reviews first appeared on Complaints Board on May 25, 2009. The latest review services /1 trans# 755 op id: 8, cashier david was posted on May 2, 2019. The latest complaint rebuttal was resolved on Mar 15, 2012. Shells Only has an average consumer rating of 2 stars from 6 reviews. Shells Only has resolved 2 complaints.
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  1. Shells Only Contacts

  2. Shells Only phone numbers
    +1 (631) 422-9190
    +1 (631) 422-9190
    Click up if you have successfully reached Shells Only by calling +1 (631) 422-9190 phone number 0 0 users reported that they have successfully reached Shells Only by calling +1 (631) 422-9190 phone number Click down if you have unsuccessfully reached Shells Only by calling +1 (631) 422-9190 phone number 0 0 users reported that they have UNsuccessfully reached Shells Only by calling +1 (631) 422-9190 phone number
    +1 (516) 799-5900
    +1 (516) 799-5900
    Click up if you have successfully reached Shells Only by calling +1 (516) 799-5900 phone number 0 0 users reported that they have successfully reached Shells Only by calling +1 (516) 799-5900 phone number Click down if you have unsuccessfully reached Shells Only by calling +1 (516) 799-5900 phone number 0 0 users reported that they have UNsuccessfully reached Shells Only by calling +1 (516) 799-5900 phone number
  3. Shells Only emails
  4. Shells Only address
    355 Sunrise Hwy., West Babylon, New York, 11704, United States
  5. Shells Only social media
  6. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 13, 2024
Shells Only Category
Shells Only is ranked 408 among 450 companies in the Home Decor and Furnishing category

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