CB Automotive Fueling and Charging Shell Complaints #62-81

Shell review: Fraudulent charge on credit card for fuel purchase

Molly Wagner of Harriman, US

May 17, 2022 6:55 pm UTC

Verified customer

Replied

I purchased five gallons ($20) of gasoline via Pay-at-the-Pump on 4/20/22 from the Shell station located at 2722 Roane State Hwy, Harriman, TN. My credit card has been fraudulently charged $200. I noticed the error while reviewing my most recent credit card statement. I did not purchase $200 of fuel. My vehicle could not possibly hold that much fuel.

Desired outcome: I want the money I was overcharged ($180) to be returned to me.

Shell response

May 18, 2022 2:52 pm UTC

Shell customer support contacts

Phone numbers

+31 70 377 9111

+1 (888) 467-4355

Address

Carel van Bylandtlaan 16, The Hague, 2596, NL

Website

www.shell.com

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Hi, we are sorry to hear this. The situation you described is a standard practice by banks & financial institutions when debit or credit cards are used to make purchases and pre-authorization is required. Your bank/financial institution normally releases your fund depending on their hold policy. Thank you! - Shell Customer Care

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Shell Contacts

Shell phone numbers

+31 70 377 9111

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17%
Confidence score

Netherlands

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United States

+44 800 731 8888

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67%
Confidence score

United Kingdom

+44 207 934 1234

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27%
Confidence score

United Kingdom

+61 893 386 600

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Australia

+64 44 714 519

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New Zealand

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Austria

+45 79 203 522

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Denmark

+33 157 606 100

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100%
Confidence score

France

+49 40 809 080 513

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+353 972 7100

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Confidence score

Ireland

+39 200 695 000

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Confidence score

Italy

+31 900 202 2710

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Confidence score

Netherlands

+47 51 693 000

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Confidence score

Norway

+351 214 200 400

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Confidence score

Portugal

+7 499 923 2103

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100%
Confidence score

Russia

+34 915 370 100

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Spain

+1 (514) 356-7000

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Canada

+27 119 967 000

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Confidence score

South Africa

+55 50 895 700

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Mexico

800 727 5270

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Confidence score

Brazil

+971 26 333 620

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100%
Confidence score

UAE

+86 106 529 6616

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China

+81 332 181 771

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Japan

More phone numbers

Shell emails

shellcustomercare@shell.com

100%
Confidence score: 100%

Support

Shell address

Carel van Bylandtlaan 16, The Hague, 2596, Netherlands

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Nov 01, 2026
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