The complaint has been investigated and
resolved to the customer's satisfactionResolved Shaws Supermarket — poor treatment to customers
resolved to the customer's satisfaction
I was in the wareham, MA Rte, 6 store 6/13/08. I had three young children with me. As I was looking to cash out to see what was available I noticed one that cashier had some items on the belt and 1 person being processed. Thinking the items on the belt was that persons I went in that line. 2 young little boys where standing just prior to the entrance. I didn't think too much about it. Then I noticed a cart with a pocketbook and more items in it in front of me. I waited and waited and waited until the person in front of that carriage cashed out. Leaving the unattended cart. Still that person never came back to her cart. I had roughly 6-8 items in my cart. Thinking I'll just pass them over to the cashier since that person with the items on the belt wasn't back yet and the person in front has already left. The cashier started to automatically ring up the missing persons items. I said that its not mine it's someone else's. If she could take my items since that person wasn't back and its been a good 5 min. s The cashier stated Oh that's OK because it happens all the time!!! So I got upset. Now I understand their policy. I just need to place my items on the belt and do other things because I don't care if I hold other people UP?? The women came back after I was arguing with the cashier about this practice. The woman stated one of her kids ran off. She had a total of 5 kids. She left two young boys 5, 6? to watch her items and took the older ones with her to go look for her other child. What if someone came an took the two young boys or her pocketbook? No one thought anything wrong with that!!! Yes and I had a total of 3 kids. 3, 5 and 5 plus I'm a grandmother with disability. So Now the manager (that's what he said he was) came over and first he gives me a dirty look and when I tell him I'm upset with the cashier and tries to explain. He continues to give me dirty look, turns his back on me and bad mouth me for speaking UP. At that point I said I had enough and left my 6-8 items and took my 3 grandchildren and went to another store! That cashier and manager needs to know how to handle a situation like that in the future! Take the people that are there first!!! Give them respect.
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