Shaw's review: Discrimination ( 1 comment)

Although I am a customer of yours, I received the worst service by a manager at White Lake Shaws in Shrewsbury, MA (50 Boston Turnpike)
I and my husband shopped some items on that grocery store, among which some tomatoes that were priced 2.99 on shelf but 3.99 on the receipt.
When we brought that to the attention of the cashier and we asked to return the tomatoes she hurried to send us to the customer service saying that she can't do anything.
However, customer service was busy for 15 minutes with some other customers who were playing the lottery or Kino, I don't know exactly. We asked for help because we had frozen products with us which of course had started melting, such as ice creams and frozen peas. The customer care manager came quite upset that she had been called. When we explained the problem to her she became immediately suspicious and asked us if we had brought the tomatoes from home. When I showed her the Shaws bags we were carrying and told her that we had just shopped she continued behaving like we had done something wrong. She opened the bag with the tomatoes and started scratching the stickers to probably check if they were easily removable. I don't know who does this kind of thing, but she believed that it's like a hobby for us: when we are bored and w don't know what to do, we just bring tomatoes back to the grocery and ask for a refund. Meanwhile, ice-creams and frozen peas continued to melt and when we brought that to her attention once more she showed clearly enough that she didn't care by shrugging her shoulders. I suggested she should check the price on shelf and then compare it with the price on the receipt. She did that and she quicly found out that we were right. She didn't offer an apology, she didn't say anything but she decided on her own that she would calculate the difference and give us back the money. I told her we want to return the tomates and she grabbed the bag not very politely.
It was more than obvious that she considered us lower importance customers because I have an accent and my husband doesn't speak English well. We are both Greeks but we live and work here and we demand equal treatment as the law commands. I am a school teacher and my husband is school staff, we are not criminals and we won't stand to be discriminated against just because of our accent. Your company should train the managers on how to treat customers and when you say 'customer care service' you have to mean it.
She was so rude in dealing with the whole situation that we decided to return everything back. Her reaction was an indifferent and angry 'Ok'. We felt extremely insulted not only as customers but as people as well. We were both tired, - my husband had just finished work - we had to waste valuable time there because of the store's mistake and we were treated not only with indifference but with rudeness as well. We decided that we will never again spend our money on a Shaws grocery if we are to be treated like trash and not human beings. We demand an apology from your company.
The incident took place on Wednesday June 24th 2020, around 3:30 pm.