Sharper Image review: Personalized silicone ice cube mold

I purchased 42 Molds for my clients - The enhanced photo accompanied the offering was not depicting what you actually receive - I made a mold prior to gifting them - I followed the instructions to prepare the mold. After freezing I was so disappointed the Monogram was barely readable - the water of the cube was cloudy despite following the directions - My conclusion was the photo was enhanced to show a sharp clear monogram.
I call the supplier so I could understand more about the product - I was told they just can cut deep enough to make the letters pop.. - I then
asked SI for a refund and I was refused - SI should not sell a product it can not stand behind. With photo trickery - not fair to the consumer. I re purchased 42 new gifts from Mark + Graham - reputable company delivered a new gift - unfortunately I hac to ship overnight to make up the time for a Fathers Day presentation - also had to pick a more expensive gift - over my budget - I am shocked SI did not give the refund - I am asking clients of SI to not purchase these molds - they will surly be in the trash - Thank you for your time to ready my complaint