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Sharp Electronics

Sharp Electronics review: Microwave drawer

S
Author of the review
3:49 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I bought this to of the line Sharp Microwave Drawer while I was having my house renovated. It took several minutes before it was installed. The microwave stopped working for 24 hours about 3 months ago. (The lights were on, but the buttons would not respond to pushing/tapping. I did the troubleshooting according to the manual and still no change. Machine started working again for a few months and it stopped working again about a week ago. Called Sharp and they walked me through not trouble shooting, with no changed result. They said they would need $400 to fix the problem. I explained that I paid $1500 for the microwave and i expect it to work. I'm pretty sure the motherboard is shot.
Three reps used the script of "I'm sorry, I understand how you feel" and then hung up on me. Finally I spoke to a supervisor and she told me if I can send a receipt of some kind showing that I used the microwave less than a year, they would cover the repair. I did, however, I received a call that they won't accept the receipt I sent. This is not good customer service. I expect a microwave to work when I buy it and not give out when it is still relatively new. I want the item fixed, or replaced, or I want a refund. This expensive product needs to be backed by the company.

Claimed loss: $1500

Desired outcome: Fix the machine, replace it or give refund

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