Shari's Berries / Berries.com
Reviews and Complaints

This company has many brands. I placed an order to be delivered on Oct 4( special occasion) through Shari Berries. Shari Berries processed the charge on my credit card and the confirmation email was sent by Shari Berries. The order was not delivered. I was told after calling to inquire about tracking that it could not be delivered into the state ( unique wine rule). NO ONE CALLED ME. The order was canceled - but my refund was not processed. I called weeks later to inquire about the refund - Shari Berries told me they could not help since it was a Harry and David product - I had to call them . They need to NOT process products from sister companies if they can not fulfill and deal with all customers concersn

I doubt this is what Jim McCann pictured when he tried to make gift-giving easy with all brands being under one umbrella.

I ordered Flowers and Berries as a birthday gift for a close friend. The flowers were delivered but the chocolate covered berries were not. They sent me a picture of a box being delivered but not the berries. When I checked on their website, the site said the berries are “In Transit" and that was over a month ago! Having been a long time customer, I believed I would be contacted if the berries were never delivered.
When I did contact Shari's Berries, I was told the order was old and "In transit" meant nothing. They will not give me a credit even if I want to use it for ordering more flowers and berries at that time.
With that response, I ordered my flowers and berries from another company.

As I delve into the reviews of Shari's Berries, I find a mix of experiences shared by customers. Some have expressed disappointment in the quality and delivery service, citing issues like melted chocolate, delayed deliveries, and poor customer service. One customer mentioned receiving rotten strawberries and facing challenges with refunds. On the other hand, there are positive notes highlighting the freshness and deliciousness of the fruit, with some customers enjoying the unique gift idea. It seems that while there are concerns to address, there are also moments of satisfaction and delight. If you decide to order from Shari's Berries, it might be wise to keep these varied experiences in mind.

I wanted to say I'm beyond upset right now. I placed an order 4 days ago.

Your company assured me that the gifts would be delivered August 15th for my sisters Birthday.

No delivery was made. Nobody contacted me and I even contacted customer service earlier today to make sure she would get it and again they assured me it would arrive by 8pm. I called your number and they told me they apologized but they were out of the gift items and could deliver tomorrow the 16th? I needed it for the 15th NOT THE 16TH!

This is the worst business I have ever dealt with and will NEVER order again from your company or anything from Flowers.com.

Your service is unacceptable and unforgivable.

Your customer you just lost

Angela

Ordered February 6th and choose the flex option to deliver the 13th or 14th. Receive an email that they attempted delivery on the 13th but were unable to do so. There was no inclement weather or any reason possible that the delivery failed. Now here we are on the 14th and after talking to customer service, I still have not received my order of this perishable item as of 7:00pm EST. I requested what local shop was delivering these so I could contact them directly and they said they can’t give me that information. Customer service was horrible in giving any information on what is going on or where the product is at or coming from. I recommend that nobody order from Shari’s berries. Check their Facebook page and read the complaints that were written on there posts or check their Facebook page or the complaint boards online about this trash company. Buyer beware!

Order # W01005929986764
Ordered 4"cake and 6 strawberries to be delivered to LaPlata, MD to my sister for her 70th birthday

Box was delivered containing only the strawberries. Both of phone numbers for help disconnect as soon as call goes through. AI chat offered $20 credit and redelivery. I won't be ordering from them so I don't need a credit. Transferred to a live agent and told she was reviewing my AI chat. I added that I want a refund and I'm still waiting for a response.

On December 24 I had placed an order of 24ct roses and 12 ct chocolate covered strawberries to be delivered on January 4th as a birthday gift. On January 4th I track the package and status said there was a delay. I called the customer service and they were barely of any help. I called FedEx because they were in charge of delivery to see if my order could be sent out but they were not helpful either. My order was delivered January 5th the next day. I called customer service again and demanded a full refund but because the package was delivered they only gave me a partial refund plus shipping fee return. My package was not delivered the day it was supposed to and I should have received a full refund. Very disappointed in this company.

On Friday, October 20th I placed an order for 2 dozen strawberries and the site offered an additional item of pretzels for what i thought was free shipping. Instead, it was no additional shipping cost, but my fault for not readying it correctly. I placed the order and paid for next day shipping to have the items for the day of the party. On Saturday, October 21, the strawberries arrived late afternoon as I was setting up. There were no pretzels in the box and I assumed they were unavailable and I had no time to resolve since my guests were arriving. The following day (Sunday), I logged in and saw that the pretzels were arriving on October 27th, which was never noted at the time the order was placed. On Monday, October 23, I contacted customer service via live chat to cancel the pretzels, since I no longer needed them - the party was over. I was told that the order couldn't be canceled because it was a "future" order, to which I advised, the order was in the past and the expected delivery date was also in the past. I was told I was ineligible for a refund and that I could call customer service. When I called customer service, the prompt allowed for me have someone call me back, which no one ever did. Subsequently, I called CS again and was told they could refund only half of the order since it was already out for delivery. Apparently the $32.99 refund to satisfy the customer was too much, so this customer will not use Shari's Berries nor will I recommend them to anyone.

I ordered berries for my wife on July 11, 2023, to be delivered by July 18, 2023

The third-party company that was to deliver the order came to our address. we were home, he didn't knock or ring the bell, he left a card that said he was there and no one was home..LIE #1

I immediately called Sherries Berries and spoke with a person (who didn't speak English) and explained it all, they assured me it would be delivered by noon. LIE #2 At 1:30 I called back and said it was not delivered and now my wife is going to work, they said we will deliver it to her at work. LIE #3 At 3 pm I called to say it IS NOT DELIVERED. They said it will be by 5 pm. LIE #4 At 6 pm I called and said NOT DELIVERED. They said we deliver up to 8 pm. LIE #5 At 8 pm I called and said NOT DELIVERED. They said we will deliver it tomorrow. I said no you won't we will not be home and will not return for 2 days. It was a birthday gift for my wife. I want a refund. They said no.

So, I gotta tell ya, I've been hearing about Sheri's Berries for years now. Every time Valentine's Day rolls around, they're all over the radio, talking about how amazing their berries are. And I gotta admit, I was intrigued. So this year, I finally decided to give them a try and ordered some for my wife.

Let me tell you, it was not a smooth experience. First of all, I specifically requested that the berries arrive the day before Valentine's Day. But what do I get? They show up three days early! Now I've got this perishable gift that's just gonna go bad before I can even give it to my wife. So I had to break down and give her some roses on the actual day, in addition to the $30+ I spent on the berries that arrived at the wrong time.

But that's not even the worst part. When my wife opened the box, we were both pretty disappointed. I mean, the packaging was clever, I'll give them that. But the berries themselves? They looked like any old strawberries you'd get at the grocery store. And I was expecting something special, you know? Like the top 1% of strawberries, like they always say in their ads. But nope, just regular old strawberries dipped in chocolate. And the worst part? They didn't even taste good. My wife said they had a weird metallic taste to them, like they were rotten or something. And I tried one too, and I gotta say, I agreed with her. We ended up throwing the rest of them away.

Honestly, I feel like I got totally ripped off. I wish I had looked up some reviews before I ordered them. I could have saved myself 40 bucks and taken my wife out to a nice dinner instead. If I could get a refund, I would in a heartbeat.

UPDATE: So I did end up contacting Sheri's Berries to complain about the quality of their product. And I gotta say, they were pretty quick to respond. They apologized for my frustration and offered me a full refund. I appreciate that they took my complaint seriously, but I still think they need to work on their product and quality control if they want to keep customers coming back.

So, my co-worker told me about Shari's Berries and I thought I'd give it a try. I wanted to send something different than flowers or other food-related arrangements. The online order process was smooth and I received confirmation of my order, recipient, and delivery address almost immediately. Three days later, I received an email saying my order was shipped and they provided a tracking number and everything. Two days later, I decided to check the delivery status expecting to see that my order was out for delivery. I couldn't be more wrong. According to UPS, my delivery address was wrong, and they had to change the delivery address. My wife has worked at this address for 15 years, and I've had numerous things delivered there. On top of that, my order won't be delivered for another day.

I called Shari's Berries and spoke to their outsourced representative who couldn't understand my needs because I couldn't understand him. Eventually, he apologized that my delivery would be a day late and refunded my guaranteed delivery fee. He couldn't tell me where my order would be delivered to because he confirmed the address and everything to me.

Granted, this next part might be UPS's fault, but after a 10-minute call to them, they refused to tell me where my order was being delivered. They confirmed that they changed the street name and building number, but my order was being delivered to the right city. CHANGED THE ENTIRE STREET NUMBER AND NAME, but refused to tell me where my package was headed. They said Shari's Berries authorized the address change and I would have to speak with them again.

I called my new friend overseas again. 25 minutes on the phone this time. First, they told me my order had delivered already, and I asked them to double-check. Oops, it won't be delivered until the next day. So sorry, sir. "Can you tell me where it will be delivered?" They provided the correct address, but when I said UPS changed the delivery address and said they spoke with someone at their company, they said I was the one who called and changed the delivery.

Long story short, I got a full refund. My order still won't be delivered until tomorrow, but UPS nor Shari's Berries know where it's going to be delivered. UPS points the finger at Shari, and Shari points the finger at me. So whoever receives my order, I hope you enjoy them, but reading other reviews from today, I don't think you will.

I've been ordering from Shari's Berries for a while now, but my latest experience with them was a complete disaster. I ordered a package for my mother's birthday on 1/16/23, with a delivery date of 1/26/23. However, as of 1/25, I still hadn't received a shipping notice, so I checked their website and saw that my order had been confirmed but not yet shipped. I contacted their customer service via online chat, and the representative told me that my order was already in transit, even though their website didn't show it. She even gave me a tracking number, but when I checked it on FedEx's website, I saw that the package hadn't been received from the shipper yet. So, the representative lied to me.

I contacted them again, and this time, a different representative told me that my order couldn't be cancelled because it had already been processed. However, their confirmation clearly stated that orders could be cancelled as long as they hadn't been shipped or delivered yet. I argued with the representative for a while, but it was a waste of time. Two hours after my chat, I received an email saying that my order had shipped, which made it obvious that they only shipped it after my complaint.

On 1/26, the scheduled delivery date, I received another email saying that there were shipping delays, which I considered another lie. The real issue was that they didn't ship my order in time to make the scheduled delivery date. My mother finally received the berries on 1/28, which was two days after her birthday and the scheduled delivery date.

I was extremely disappointed with Shari's Berries' customer service and their lack of commitment to their customers. Their confirmation is like a contract, and they clearly stated a scheduled delivery date of 1/26. However, they didn't care about honoring their commitment to me. I wouldn't recommend this company to anyone, and I encourage anyone considering ordering from them to read all the negative reviews before making a decision.

So, I heard an ad on the radio for Shari's Berries and decided to give them a try for Mother's Day. I had never used them before, but the promotion sounded great. I went online and found the ordering process to be pretty easy, but when it came to shipping options, I was surprised to see that the "standard shipping" option had no price listed. When I checked out, I was shocked to see that it was $16.99, which seemed pretty high for what I thought was a local business.

I also chose to include a complimentary E-Card, but when I filled it out and hit send, I didn't receive any confirmation. I tried again with a test email to myself and got a confirmation, but when I tried to send it to the actual recipient, I was no longer allowed. I spent a lot of time trying to email someone to cancel it and redo it, but didn't get any help.

To make matters worse, when I called the 1-800 help line, I was connected to a call center in Asia and had a hard time understanding the person on the other end. I called twice, once about the shipping issue and once about the E-Card issue, but didn't get any satisfactory answers or help.

Finally, I found out that there is no local storefront and the berries are actually shipped from San Diego, which is pretty far from where I live in Canada. I'm worried that they won't look very good when they arrive.

Overall, I would not recommend Shari's Berries. I think it's better to use a local business like Edible Arrangements where you can actually talk to someone who understands you.

I spent like 3 hours trying to order from Shari's Berries, and it was a total nightmare. I'm in IT for the military, so I know a thing or two about computers, and let me tell you, their online ordering system is a hot mess. I tried to input the addresses for the gifts I was sending out, but the system kept rejecting them and suggesting different formats. I tried to select the corrected address, but it just kept looping back to the same screen. I even tried to stay with my original input, but no dice. I had to contact customer service multiple times, and they were no help. They suggested I restart my computer, but that didn't fix anything. I had to input all 5 addresses 8 TIMES because of their stupid system. And when I called customer service, the first lady I spoke with had such a thick accent that I couldn't understand her, and she couldn't understand me. The next lady was better, but we got disconnected after 30 minutes of me spelling out every little detail of the addresses. And when I called back and asked for a manager, they wouldn't even take my number so they could call me back if we got disconnected again. It was like talking to a brick wall. I finally gave up and took my business elsewhere. Don't waste your time with Shari's Berries. They clearly outsource their customer service to people who can barely speak English, and their online ordering system is a joke.

So, I live in Florida and I have access to some pretty big strawberries. But, I kept hearing about Shari's Berries on talk shows and how they were supposed to be HUGE. One guest even said they were the size of a cake! I had to see what all the fuss was about, so I asked my husband to order me some for my birthday. I mean, they were charging $19.99 for six strawberries plus $15 for shipping. That's a lot of money for some fruit!

When the strawberries arrived, I was disappointed. They were not "huge" like the talk show hosts had said. In fact, two of them were not even considered large. They were dipped in chocolate, which was nice, but I could have done without it. So, I paid $35 for six regular-sized strawberries. That's a lot of money for something that I could have bought at the store for a fraction of the cost.

I was surprised to see that Shari's Berries has a low rating. I thought people were upset about the size like I was, but it turns out they have other issues with customer service, shipping time, and sogginess. Maybe people who don't live in Florida, North Carolina, or California don't know what big strawberries look like. But, I can tell you that these strawberries are not worth the money.

If you want to save some money and have a better experience, go to the store and buy a pint of strawberries and some chocolate. Make your own fondue and you'll get way more for your money. Shari's Berries should be ashamed of themselves for lying about the size and charging so much money. They should be thrown in jail for false advertising and robbery.

So, I was trying to order some berries from Shari's Berries (berries.com) and I made a mistake with the street address. I typed in 529 instead of 522. It was my bad, but I noticed it right away, like within 2 minutes of placing my order. I sent an email to customer service asking if they could just change the street number. But they said no, they couldn't cancel my order. I wrote back and said I didn't want to cancel, just change the address. They wrote back saying my order was already out for delivery and they couldn't make any changes. This was less than an hour after I placed my order!

So, I decided to call customer service. The guy on the phone was nice, but it was hard to understand him because of his accent. We finally figured out the order number and he changed the address. I thought everything was good to go.

But then, less than 2 minutes later, I got a call from another customer service person. He was reading from a script and it was hard to understand him too. He said the fulfillment center couldn't fulfill my order because of the address change. I was like, "What? It's just across the street!" He offered me a discount on a different product, but I declined and asked to cancel my order. He read the same script 3 times before finally canceling my order.

But when I checked my account, my order was still active and the wrong street number was still listed. This is not good customer service. I understand that I made a mistake, but the way they handled it was not good. I won't be doing business with them again, which is too bad because my daughter loves their berries and I used to surprise her with them a few times a year.

I gotta say, I've had some experience with Sherri's Berries, back when they were a family-owned operation in Roseville, CA. I did some computer contract work for them and even helped them move to a bigger facility. I knew the Exec VP, Production Mgr, and IT Mgr from a different company, and let me tell you, those fresh dipped berries were the bomb. They were big, juicy, and just plain delicious. Even when they had to get strawberries from South America during the off-season, they were still top-notch.

But let me tell you, I recently ordered four dozen berries (that's 4x12, in case you're not a math whiz like me) for my employees as a Christmas treat. They arrived on time, but the delivery fee was way too high - $20 for each $29 box of berries, and they shipped each box separately with added shipping costs. When I opened the first box, I was sorely disappointed. The berries were small, misshapen, and didn't even look like strawberries. The stems were cut off, and the chocolate coating was thin and peeled off easily. Not to mention, the berries weren't even ripe. What a letdown.

I'm not gonna lie, I'm pretty disgusted with my purchase. These berries cost me $50 per dozen with shipping, and they were nowhere near the quality I remembered from the old days. It's a real shame that FTD took over this fine company and let the quality and attention to detail slip. I'll have to apologize to my employees for this one.

I recently ordered a dozen roses and six chocolate covered strawberries from Shari's Berries on Sunday February 10th. I was really excited to surprise my loved one with this special gift. I even paid an additional $14.99 for morning delivery, so that it would arrive on time. However, to my dismay, the package was still not delivered by 12:45 PM. I was really disappointed and frustrated, so I decided to call their 1-800 number to inquire about the status of my order.

After waiting for nearly 30 minutes on hold, someone finally picked up the phone. However, I could barely understand him due to his accent and the very poor phone connection. He offered to cancel my order several times, but I told him that I didn't want the order canceled. I just wanted it to be delivered on time. I asked if it could still be delivered on Valentine's Day, and he assured me that it would be. He also promised to credit me back all of the shipping charges, including the morning delivery fee, and send me an email showing the credit was issued. However, I never received any email from them.

I waited until 11 PM, but the package was still not delivered. So, I decided to contact their customer service through their chat option. I explained the situation to them, but my "connection was Interrupted and The chat session ended." I was really frustrated, so I opened another chat session and spoke to someone named Jessica. I had to tell her the whole story again, and her response was just a simple sorry. She blamed the bad weather for the delay and promised to credit me back the shipping fees. However, nothing had shown as being processed, so I asked her if she could have a manager contact me in the morning.

After a couple of minutes, that chat session ended due to a connection interruption. I was really annoyed, so I opened a third chat session. I had to explain my story again to Patricia, and she apologized for my frustration. She promised to issue the credit refund for the shipping charges, and the package was finally scheduled to be delivered on Friday morning, the day after Valentine's Day. I asked if she could have a manager call me on Friday morning, but her response was not very helpful. She asked me why I wanted to talk to a manager and said that they were too busy to call me.

I have made more than 10 purchases from this company, but this will be my last. I am really disappointed with their lack of professionalism and their inability to provide the product they sell on time without even a reason as to why it's late. There are many companies that do what they do, and I will be taking my business elsewhere.

I ordered a dozen of chocolate covered strawberries for my friend who lives in an Assisted Living Facility in San Antonio Texas. I visited her on Mother's Day, May 14,2017, and she told me that her son had purchased her a dozen assorted flavored chocolate covered strawberries. Unfortunately, I accidentally dropped her strawberries on the floor and felt terrible about it. So, I decided to order some of the same strawberries her son had ordered. I placed an order with the first representative and explained to him what had happened. I also told him that I had a coupon for fifteen dollars off, but there was no code. The representative said he would honor the coupon and my total would be $48.77. I gave him my card information and my order was completed. I asked him to send me an email confirmation of my order, but I did not receive any email.

I called back and spoke to another representative to make sure the order was correct. He told me that the price for the strawberries was $67.07, which was not what I was told by the first representative. I asked him to transfer me to their complaint department, but he transferred me to Pro Flowers. I called back and not only asked to get the order correct, but I also requested a message to be attached to the strawberries.

I called my bank and was told that there were two pending charges from Shari's Berries. On May 14,2017, there was a charge for the quoted price of $48.77 and then the next day a charge for $67.07. I told the bank representative that I did not authorize the $67.07. I called back and spoke to a 4th representative from Shari's Berries who told me that the address was wrong on the order as well as the email address. She said that she would correct the errors and that the strawberries would be delivered on Wednesday. I received an email with the correct information.

However, I spoke with someone from my bank today, May 18,2017, and was told that Shari's Berries charged me $67.07 instead of $48.77. I am very upset that the representative from Shari's Berries charged me $67.07 instead of what I was quoted originally. I am very upset at how I am being mistreated and being overcharged! I was supposed to receive a call from this company within 25 hours, but I have not received a call yet. I need justice in regards to this matter as soon as possible!

My son ordered flowers and a dozen strawberries for me for Mother’s Day. Tracking #•[protected]. Package says it was mailed May 12, 2023 with delivery by 1:30pm Saturday. The package arrived yesterday (May15) between 10:30-11:00am. Flowers were wilted and some dead. All 12 chocolate covered strawberries were ruined./spoiled with odor. Ice pack was warm and covered in moisture. Moisture had caused box (containing strawberries) to degrade and chocolate was off of most berries. When package was tracked on Sunday, tracking said package was in Memphis. Is there anything that can be done? I am the recipient and have pictures if you need to see them. This was disappointing.

Joy Pinckard

352 George Strickland Road

Claxton, GA 30417

[protected]

[protected]@hotmail.com

I ordered one dozen Ladybug Chocolate Covered Strawberries, on April 25, 2023, for Admin Professionals Day April 26, 2023. When I stopped by the recipient's place of work today, she only received six strawberries, only two were Ladybugs! The box was delivered in a timely manner and in great shape. I am heartily disappointed that the whole dozen were not delivered.

I don't have an order # because I never got a confirmation email.

On February 23rd I placed an order to be delivered on Saturday Feb.25 for my nieces bday. They never arrived I spend a good 45 minutes on the phone with customer service. They said the berries will arrive Monday. I said good. No delivery. I told them to send a new order because these have been sitting a while. Order received ice pack melted. She received two more orders today both melted ice packs. Supervisor was rude . I order from you quite a bit but may not anymore. My nephew does not because of so many issues

I placed 2 orders for Valentine berry delivery. The first order I can’t locate in my email but the second order number is W01005849415992. 3 of the 4 deliveries arrived busted, broken and hot (one cooling pack that was totally melted). I am so disappointed. One of the orders was delivered on 2/8 and I know I put 2/13. I don’t know what happened but I would like a refund. Maybe I will try again on a non holiday. I have had very positive experiences and some negative. Your product is too expensive for this quality and I do have local options now.

I made my order on Jan. 15th so that the berries would be delivered by February 14th. (I ordered this early because I have repeatedly had problems with having my order delivered in the past from this company.) The order never came on Feb. 14th.

Initially. when I went to the Website, I was advised that the delivery would be made prior to 8:PM on the 14th. When that didn't happen, I could not reach an actual customer service representative. (So much for "24/7" customer service.")

When I finally did get through, I was told that my order was not even on the delivery truck for the 14th but that I could schedule a delivery for some other day.

So essentially, this company just takes your money, knowing that they can't fulfill the order on the promised date, and then offers you to make delivery late after you complain. In my opinion, that's coming dangerously close to stealing. Yes, they offered me a 20% coupon for future orders but who wants 20% off on unsatisfactory service?

I canceled my order and will never use this company again. No one should.