I hope this email finds you well. I am writing to express my extreme frustration and disappointment regarding the new refrigerator I purchased from Sharaf DG less than a month ago (21.05.2023). Regrettably, the refrigerator is already in a non-working condition, and I am left with no option but to seek immediate resolution for this issue today 19.06.2023.
As a valued customer, I expected the refrigerator to function properly for a reasonable period of time. However, it has failed to meet even the basic performance expectations. Not only is this situation inconveniencing me, but it has also resulted in the spoilage of the food items stored inside the refrigerator. This is an unacceptable outcome considering the refrigerator's short lifespan.
I kindly request that you take immediate action to either refund the full purchase amount or provide a replacement refrigerator of the same model. It is essential to rectify this situation promptly as the continued use of a malfunctioning refrigerator poses a significant inconvenience and potential health risk.
If I do not receive a satisfactory response or a resolution plan by the end of today, I will be left with no choice but to escalate this matter legally. I am confident that Sharaf DG values its customers and aims to maintain a reputation for delivering quality products and exceptional customer service.
I have attached copies of the purchase receipt documents for your reference. Additionally, I am available at [protected] to discuss this matter further or provide any additional information required to expedite the resolution process.
I trust that you will treat this issue with utmost urgency and professionalism, ensuring a swift resolution that upholds customer satisfaction. I look forward to your prompt response and a satisfactory resolution to this matter.
This complaint has been resolved automatically due to user's inactivity.