CB Mobile Phones Sharaf DG

Sharaf DG review: Skyworth tv 55 inch - customer care service request 7218389

sjdbgjkslm bc of Sharjah, AE

Oct 10, 2023 2:19 am EDT

Resolved

Replied

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I have bought the subject TV online from Sharaf DG. The deal included basic installation.

I received the delivery on 5th Oct 2023 wherein to was delivered by a courier company who just left the TV box on the door. No one turned up for installation.

I installed the TV myself but was unable to connect to the Wifi. After several attempts of trying, i called the customer care for help. They just raised a request and gave a timeline of 2-3 working days for the technician to come and check.

This is the third day and no one has contacted me. in the meanwhile i contacted the customer care again to follow up and i they are helpless.

For a silly silly issue like connecting to WIFI, i am waiting for the past 5 days. I have the TV but i cannot use it. My service is not being attended despite raise it on URGENT basis. SR no 7218389

It is just too unprofessional the i received the product and it is not performing as claimed by the company and now the customer care or technicians are not efficient enough to even contact and resolve the issue.

I would further like to file for returning the product. Its just too annoying to keep waiting for so long for such trivial issue.

Desired outcome: Please Refund

Sharaf DG response

Oct 12, 2023 2:44 pm EDT

Sharaf DG customer support contacts

Phone numbers

800 344 357

8000 8007

Address

Al Hilal Building, Ground Floor, Sheikh Rashid Road, Garhoud, Dubai, AE

Website

www.sharafdg.com

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Hi, We regret the inconvenience caused and we do not wish to hear the same. To help us understand the problem in detail, please reach us at support@sharafdg.com and our team will reach out to you at the earliest.

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This complaint has been resolved automatically due to user's inactivity.

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Sharaf DG Contacts

Sharaf DG phone numbers

800 344 357

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16%
Confidence score

UAE

8000 8007

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Bahrain

8006 6753

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9%
Confidence score

Oman

800 0179

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Qatar

+971 42 530 500

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35%
Confidence score

UAE

+971 800 344 357

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UAE

+974 17 328 181

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Bahrain

+20 109 489 6109

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Egypt

+974 22 009 280

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Oman

+974 800 0179

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Doha, Qatar

+974 44 838 435

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Doha Festival City, Doha, Qatar

More phone numbers

Sharaf DG emails

support@sharafdg.com

100%
Confidence score: 100%

Support

saira.sattar@sharafdg.com

100%
Confidence score: 100%

Support

sharafdgmarketing@gmail.com

100%
Confidence score: 100%

Support

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Sharaf DG address

Al Hilal Building, Ground Floor, Sheikh Rashid Road, Garhoud, Dubai, United Arab Emirates

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