Shamrock Chimney review: Chimney service

Shamrock chimney service came out last winter for a cleaning on one of my chimneys. After inspection they informed me that I needed to install a new insert because there was too much soot. I agreed to do the 7” insert but during the install the destroyed the existing terra-cotta liner (btw this chimney has 2 flues) on both flues. Now the chimney doesn’t draw and smoke comes out through the clean out on the side not in use as well as though the walls of basement. I’ve tried to contact them and they refuse to answer. I spent a lot of money and now it’s going to be another expense that I cannot afford. I cannot use this chimney at this time which is my primary source of heat. Any help on getting this resolved would be greatly appreciated but prefer not to use Shamrock.

Bruce Sawyer

860.918.6743 (lv message if I do not answer)