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Terrible experience...wish I could give a "0 star" rating! Scheduled (3) appointments with them to come to vacation property to review job & get a quote. Told them clearly each time that I had to take off work & travel from downstate nearly 3 hours to meet them there, yet on all 3 occasions, they were a no-show. Worse yet, I had to call them each time hours after the scheduled appointment to see if they were coming only to get a "need to reschedule". Each time they confirmed that they knew of my work/travel situation.
Reading other reviews, it is clear that this poor customer service experience is not an anomaly.
Recommendation: Do NOT use!
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Just had the same issue. Scheduled for August 28th. No show. I called to see what happened. Not even a call to cancel or explain. She said your account was pended for non payment! Non payment for what? ?. Then she tried to reschedule over a week out when I’d already waited 10 days. I said no. So she offered the 1st. I said you know I’ve lost all confidence in this company. Good bye.