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CB Restaurants and Dining Shake Shack Complaints #2-21
Shake Shack

Shake Shack review: Customer service

C
Author of the review
6:46 pm UTC
Verified customer This complaint was posted by a verified customer. Learn more
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At approximately 1:30pm on 8/3/2026 shake shack had the amount wrong on my friend and my receipt. We bought a combo and was charged individually for each item. They charged my burger on my friends receipt. They gave my friend money back in cash, but wouldn't put it back on the card. They didn't fix either of ours credit card. The manager didn't fix the issue instead told us to just leave. He was very rude. He kept our receipts so there is no proof of purchase.

Claimed loss: $9.70

Desired outcome: An apology, credit

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  1. Shake Shack Contacts

  2. Shake Shack phone numbers
    +1 (917) 794-4116
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    +1 (646) 747-8776
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    Media Contact
    +1 (646) 747-6654
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  3. Shake Shack social media
  4. Michael
    Checked and verified by Michael This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Aug 05, 2026
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Shake Shack Category
Shake Shack is ranked 15 among 123 companies in the Restaurants and Dining category
#13 Texas Roadhouse Texas Roadhouse #14 Culver's Culver's #15 Shake Shack Shake Shack #16 Outback Steakhouse Outback Steakhouse #17 McAlisters Deli McAlisters Deli

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