SewingPatterns.com review: is this a scam?

How disappointed I am, I found this site and liked right away, I bought 2 downloadable patterns, after several attempts I managed to print them out. So I decided to order 4 more to be mailed, Ags 3, 2015. My money was taken right away, a confirmation of my order was sent, order number 528411, I waited 2 weeks, to request shipping information, my order has not arrived as of today Ags 22, and my emails requesting information have been ignored so far, I managed to received a confirmation back from "support" that my issue had been passed on to shipping, still waiting, at this point I only want my money back, although I was still hopping that my order would arrive soon, but after reading all these complaints, I am afraid that it all was a rip off

I wished I had checked more carefully this site reputation! I will keep bugging them until I get my money back, and this is it. Never again

I am in Ontario, Canada