Serta Vera Wang Mattress — Wont honor warranty
I purchased a Serta Vera Wang Mattress one year ago from Gardner White and with that purchase I was given a 15 year warranty. Within the year the mattress has a big sag in the middle and is very hard to sleep on it. I was at the store the other day talking to the sales man about a bed for my in-laws and mentioned my problem to him. An appointment was made and the tech came out to my house. When he got there he ripped my comforter and sheet of the bed and threw it on the floor. He preceeded to take pictures and asked where my mattress cover was and I said in the wash. The tech said because there was two small stains the size of a quarter on the mattress they would not probably honor my warranty but would have a manager call me. Two days later I hadnt received a call so I called them well the call started out nice and proceeded to get worse with the managers having a major attitude. This is not the last they heard of me because I will be speaking to the highest person in charge and all I want is a mattress that compares to the one I have which I have been sleeping on the couch due to the defect of this bed.