Sentry Management
reviews & complaints

I have my yearly and monthly HOA dues automatically taken out of my checking account and paid directly to your accounts. However, every time you change your accounts the monthly and annuals dues get combined and credited to the annual dues account. Therefore, It now shows that I am overpaid on my annual fees and owe 900.00 on my monthly dues. Then states, if not paid you will sue me and put a lien against my townhome. Well maybe someone should sue you because when you change payment companies the payments get messed up.

This is the second time this has happen to me.

About a week ago, I wrote an email to Dee Dee at St Petersburg office, and asked her how do I take care of the issue, she said no problem she would take care of it but never did. I made three calls to all the different companies click pay, sentry, Dee Dee and it did not get fixed. Dee Dee is now saying she would have Bau take care of it.

My family moved into a neighborhood in October 2019 where Sentry Management was hired by the HOA. After living here for over 2 years, we noticed that violations were being sent out to specific neighbors for specific rules. They pick and choose what rules they want to enforce. We happen to be be renters and have felt the discrimination from Sentry. Because they pick and choose what rules they want to enforce, we didn't realize that my husband's work trailer would be an issue, as there are several in the neighborhood.

I contacted Sentry for a copy of the covenants. My first two voicemails went ignored. I located a copy of the covenants and upon reviewing found multiple rules that they are NOT enforcing and haven't been since we moved in in 2019. For example, trash cans are not suppose to be kept outside and can't be visible from the street. There are 551 homes in this subdivision and there are 302 with trash cans out and visible. Yet, they are not choosing to enforce that covenant. I have over 400 pictures documenting this as well as other rules they are choosing not to enforce. When I pointed this out to Sentry, I was told that they couldn't discuss neighbors violations with me. When I asked them why they were singling out certain neighbors and forcing them to go by the rules and not everyone, I was met with rudeness and an unprofessional attitude! I have never dealt with such a disrespectful company. They practice blatant Selective Enforcement and hide behind their lies and disrespect.

Hired Sentry to manage our community in 2016 but in April 2021 the work they performed for our community was sub-par and we notified them we were not renewing our contract when it expired in September.
Our contract is for full management services but they stopped performing the compliance duties specified in our contract in June but continue to charge us a full service monthly fee.

Oakfield H.O.A

Owner ID is 0077SC. I recently received my most recent bill on 3/14/2021 with a due date of 2/1/2021, and it says if it's not paid by 2/1/202 a late fee will be applied...I know USPS is slow, but Sentry is clearly just backdating bills when it's convenient for them. I also receive voting ballots from them After elections take place, and their letters/bills are riddled with spelling errors. Most recently I received two identical violation letters on the same day both stating "Lamp post fixture is incorrect in size, please replace with the correct size" I have lived here three years and have never touched the light fixture, so I have no idea what they are even talking about. I have requested someone from the HOA or Board reach out to me multiple times over the past 2 years at least, and have never received a phone call. I am honestly embarrassed to be a part of this HOA. You would think a company as large as Sentry would try and change negative stereotypes that come with HOA's, however they truly live up to them, and appear to be among the worst in the country. I need to know how many violations I have 2 or 3 (as two letters appear to be the same), and how do I go about fixing them, especially if I do not genuinely see anything wrong with the light fixture in reference. I would essentially be replacing the light fixture with same light fixture, which apparently is in violation.

This company is horrible. Riverview HOA in Sanford Florida has gone way down hill since sentry took over. Irrigation rarely is turned on around units. But front entrance works fine. Many areas not being maintained.

I want to take a few moments to let everyone know how pleased our HOA Board is with the partnership we have established with Sentry Management and particularly the service and professionalism shown by our Community Manager Nora. With Nora’s help, our association here in Savannah has been able to complete three major projects—more in only 7 months than were accomplished in the previous three years by our former community management firm.

I must commend Sentry Management on the fine job they are doing with our association here in Orlando. I appreciate how responsive they are, the time and care spent by the community manager and the extent they try to respectfully resolve homeowner issues.

Much of the ire I see on complaint boards is against the existence of homeowner associations and the restrictions placed on properties by developers. I’ve always felt it unfair to blame how the system works on a subcontractor to the community board of directors. The rules were made by the community builder and the board governs. Sentry and companies like they are just carrying out instructions given to them.

Give Sentry Management its due, among HOA and Condominium management firms; they are one of the best!