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FirstService Residential
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FirstService Residential Complaints Summary

0 Resolved
19 Unresolved
Our verdict: Engaging with FirstService Residential at a 0% resolution rate requires careful navigation. Deep-dive into detailed customer experiences to uncover systemic issues. Critically assess their service descriptions against actual user feedback. When interacting, document every detail, as comprehensive records are vital in such scenarios. Exploring alternatives and understanding your consumer rights are crucial steps. If necessary, be prepared to seek external advice or intervention. In challenging service landscapes, informed decision-making and proactive steps are essential for protecting your interests.
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FirstService Residential complaints 19

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2:49 pm EST
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On or about November 30, 2023, staff or contractors of FirstService sprayed large amounts of water onto the personal property on my patio. I contacted FirstService immediately and my family filed an online request for assistance in cleaning up all the water damage. I spoke to self-identified FirstService employee, Ryan Palmer, who informed me that...

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On three separate occasions FirstService Residential via Manager Kim Saucier at Ocean Village condos in Fort Pierce Florida stole money out of my bank account via automatic withdrawal. I was paid back on 2 occasions via check in the mail. However I had to catch them stealing before I got it back. The 3rd time they took out $1450.00 TWO times on the same...

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10:16 am EDT
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FirstService Residential Non-compliant management company

Horrible management company - the building manager, super and board think compliance with NYC housing laws is optional, e.g., heat never turning on in a timely manner, hot and cold water violations, etc. this building is completely mis-managed and residents are gaslight when they raise issues. Instead of fixing the issue, the response is why did you report that? We pay alot in maintenance and it goes up every year but the service and condition of the building is deteriorating. for example, leaks are not a priority

my cold water is 88 degrees. my hot water is over 130 degrees - there are two 311 city violations open - the building is doing nothing to address

Claimed loss: NO COLD WATER in my kitchen

Desired outcome: Cold water (40-60 degrees) in my kitchen

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Is FirstService Residential legit?

Our verdict: Complaints Board rates FirstService Residential highly, signaling it as a legitimate option for users seeking reliable services. Despite this endorsement, the 0% resolution rate for complaints about FirstService Residential raises questions. Diligently reviewing FirstService Residential's client feedback and resolution practices is recommended for those considering FirstService Residential's services, ensuring a comprehensive understanding of its legitimacy and commitment to customer satisfaction.

FirstService Residential earns 83% level of Trustworthiness

Excellent Trust Notice: FirstService Residential near-perfect at 83% trust. Use with confidence, maintaining usual caution.

We found clear and detailed contact information for FirstService Residential. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Fsresidential.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows FirstService Residential website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Fsresidential.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

Fsresidential.com you are considering visiting, which is associated with FirstService Residential, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

FirstService Residential website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

Fsresidential.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • FirstService Residential's complaint resolution process is inadequate and ineffective. The support team lacks customer service skills, training, and resources, resulting in only 0% of 1 complaints being resolved.
  • FirstService Residential protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to FirstService Residential. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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I live at The Carlton at Oak Landing in Jacksonville, FL. The property manager is Jennifer Salazar. I have contacted her and the buyer has tried to contact SEVERAL times today to have her provide us with necessary documents to the buyer to sell my condo. She is resistant to supply me or the buyer with any information or forms in order to proceed with thi...

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9:38 am EDT
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Dear Sirs, I am a member of the Pines at Saint James HOA that your company here in Murrells Inlet manages and does a very poor job at. The property manager and assistant seem to have no interest other than giving lip service to the goals of this community. They have asked community members such as myself to help report violations such as unmowed lawn...

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7:10 pm EDT
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FirstService Residential Allison Renslow high rise management

The manager, Allison Renslow of the Residences at 2211 in Phoenix is seen in the video slamming a door in on a resident (Allison does not live in the building, she manages our building). This resident discovered that FirstService Residential's vendor has not been running background checks on employees for years and the front desk night clerk has a CRIMINAL history of sexual voyeurism and assault as well as gun charges. A SECOND desk attendant was found to have a FELONY involving drugs and a 15 year old girl - On the front of the Chicago Tribune and CBS news. What a failure of duty and safety!

https://www.youtube.com/watch?v=yJRrarDJIuE

Desired outcome: New management company for our building

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3:08 pm EDT
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FirstService Residential Lack of Repairs to Residence

We have owned our Court Home at Point South Mountain for over 10 years and the original canvas awnings started deteriorating from sun and weather about 5 years ago.

We reported this and have been requesting repairs for 4 years, and to date no one has responded by following up or sending an awning replacement company to our place.

We are looking to sell our place in the next 6 months and the real estate agent said that with the awnings in shreds, the property will show badly, and after 4 years of requests we think we should be eligible for some attention.

Paint and stucco is failing on the outsides of the walls visible from the street, looking pretty bad, and the fountain in front in the cul de sac seldom works.

Sadly the appearance of the community is declining despite increasing HOA dues (about $15,000 per year in HOA dues for our building).

Desired outcome: New Awnings to replace shredded ones that have been obvious (but getting worse) over the past 4 years.(See photo of awning from inside looking out)

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1:14 pm EDT
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FirstService Residential Building Management Phoenix March, June, July 2022

Building management threatening to tenants (owners and renters) and very unprofessional. Scheduled remodel in home was performed with negligent oversight of the management company leading to several episodes of flooding and damage. Several residents pursuing complaints and have hired counsel due to Management, in particular Allison Renslow's, unprofessional behavior.

See video below. She is lecturing and does not realize that SHE or her building engineers DID NOT turn off the water cooling system which only they can have done. She asks the engineer at the end of the video if he was aware and he says "yes" and she replies-"well that's our problem I will call the insurance."

She never filed a claim and tried to blame the homeowners!

Desired outcome: Firing of FirstResidential by my HOA.

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Keith Cunningham
, US
Jul 25, 2023 3:52 pm EDT
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Additional Info

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8:07 am EDT

FirstService Residential Property Manager (First Service Residential Calgary, AB CAN)

Background:

- the water at the condo building was periodically shut off throughout February, 2022 due to repairs

- Repairs were due to a burst pipe in the building’s main line

- The unit in question is beside the main line (a hole was cut through the wall to access the pipe)

Date: late February, 2022 - multiple days

Complaint:

- on 4 occasions (all of which when the water had been turned off for repairs) a severe leak came from the toilet’s piping and the washing machine’s piping

- emergency services were contacted through the building on all occasions

- received text from plumbing company stating it was the main stack

- received email from building manager stating we would not be responsible for charges (AFTER they received plumber’s statement)

- in June 2022 we received $6000 worth of chargebacks to the unit

- invoices dated for February stating the main stack was the cause

- building still trying to charge us

- community manager states she disagrees with the plumber report and will follow up as she believes we should be charged (previous email states we would not be)

- proceeds to put charges on our account the same day

- does not follow back up despite 2 follow up emails and 13 days passing

- interest has now collected on the account

Desired outcome: Charges removed

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FirstService is WorstService
atlanta, US
Jul 23, 2022 7:29 pm EDT
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A First Service Residential employee has entered my unit without my permission and they

claimed they had to fix one sprinkler. Why not two or all? I don’t play with them. I’ve never

had any issues with that particular one. What made that single one different from others?

Having inspections before and passing all of them now requires one sprinkler to be fixed. Are

these people certified engineers to conduct inspections or are they First Residential Service

employees? I know one of them was. And why isn’t a notice left saying they were present to do

what they were doing?

Why every time the water is turned off and the expected time to be turned on at the very

expected time another email comes saying there is a delay. Why wait so long to send an email?

Not everyone works 9-5. Just like we have fines FSR should have one too. They need to be

accountable for their actions.

What about the time an email came out saying there was an issue with automatic payments not

going through with no solution? I immediately paid it only to have another payment taken out.

So now I have made two condo [censored] fee payments made. They don’t care if I had insufficient

funds due their poor mgmt.

Let’s talk about the lock put on the exit door on Cypress and 6th

. Thank God there was no fire I

suppose we could’ve used the water leaking into my unit. They can’t send an email or text but

can text 6 times about a dog park.

I had my insurance company fax my condo insurance and an employee at FSR employee say she

never received it. Again I contacted my agent to send it again for the 3rd time. My insurance

agent was surprised because she faxed it the years before and was confused and wanted to

verify the number several times and successfully to what she thought sent. I reached out again

to mgmt. via email claiming it was sent. This FRS employee says, “So this is what it is!”

A FSR employee came beating on my door aggressively. It woke me from my sleep. I was frozen

with fear. The beating on my door did not cease nor did I hear any words other than the

pounding on the door. I grabbed my phone to see if anyone was supposed to be at my unit.

Nothing. Then this person unlocked my door but couldn’t get in due to my security lock but

kept moving the handle up and down up and down. I finally had the courage to yell out who is

this. He said he was maintenance and there was a leak. I didn’t believe him he gave me his DL

and I called FRS MGMT. I asked him why he didn’t email, call or text. He said he had every right

to enter my unit without permission without contacting me during an emergency. I think I had

every right to shoot him if he walked in my unit.

There was a leak coming down into my unit for the second time. They had to get a professional

to check for moisture. An appointment was made to check both units. FSR employee never had

anyone come into my unit to check for moisture. This professional may have checked upstairs

but not mine. The understanding was to check both units. Completely wasted my time. They

should be held accountable for their actions or inactions.

There were hard footsteps coming from the top floor I went to mgmt. regarding this issue. They

coached me on how to address them. Why do I have to take matters into my own hand if FSR

there. Are we pinning residents against each other? Isn’t FSR supposed to be the buffer?

Coaching? I need you to tell them to stop dancing in the middle of the night when I am

sleeping.

And the Board ok’d a Holiday bonus last year? We just are getting back into the swing of things

and FSR want a bonus of $150 from each unit? Firstservice is WorstService.

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12:16 pm EST
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FirstService Residential False report and unjustified charge about hot water

The FSR management team responsible for Carlyl building are scammer and must be removed from their positions. Here are the details:

There was ongoing water repair for more than three months end of last year 2021. They have announced many times that the water will be shut completely for 4 hours during the repair. This happened many times without telling us what was going on.

On December 27, 2021 while my daughter was taking a shower around 8 pm, the hot water gone completely. My wife and I have checked the water many times to see if the hot water came back to its normal status. We let the water ran way more than 5 min sometimes hoping to get the hot water back again but nothing happened.

I did phone the FSR that night around 10 pm. The first word came out from the operator mouth was "If the problem is from your condo we are going to charge you". Also "if you request emergency service after hours they will be a charge on you"

I told him how this could be my fault. Am I carrying a hammer and hitting all water pipes to damage them and sit down without hot water? Is there a magic thing that we have to learn to know how to use water and get a hot one?!

The operator offered to request emergency ticket, I declined the offer.

I told him I can wait till tomorrow and see how it goes.

After midnight the water started to become warm but never came in hot as usual. Same thing happened the following day.

On Dec 29, 2021 I got a call from the plumbing company offering to send someone to check the water for me. Based on my conversation with Dana from the management office, I told the plumbing representative that I can wait till the water repair which was scheduled in 4 days to pass then determine whether I need more attention to this problem. The lady told me, "let's check it out for you to make sure the hot water is fine. I asked her about any potential charge for that. She said NO.

The man came in around noon. He went straight to the sink and after few minutes, the warm water came in but was never hot as usual. He said I will go downstairs and check something. He never came back or even phoned me. Indeed the hot water came back to its norm as used to be after roughly 10 minutes after he left. That was a clear indication that he adjusted the boiler setting to improve the water temperature as we all do in our houses, if needed; when we have control over the boiler.

After 2 week FSR management officer, Angela; send me a bill claiming that there was no issue with the hot water and it was my fault that I did not ran the water enough time to get it hot. The invoice was $ 199.50 roughly towards plumbing labor and administration fees.

I did contact the management agent and explained to her what happened. But according to Angela, who was extremely rude; the board insisted to keep the charge and said the matter was closed and no further communications about it from her side.

FSR through their agent Angela pictured me and my family as stupid people who do not know how to deal with the faucet to get cold or hot water. She wanted me to run the water enough time to get warm water. No definition was provided for" ENOUGH TIME ". Is it 5 or 10 or 15 or 30 minutes of running water to have warm not hot one. Kind of silly situation and not well understood not to mention the waste of water that comes out of that.

FSR are doing their best to intimidate residents and threatened them with charge when they report a problem such as hot water or so. They come with false statement and uses their agents such as the man from plumbing company to make a false report so they can justify the charge. Unfortunately I do not see any other options but to take them to court to hold them accountable. I am very sure this will not be enough to deter them from doing that over and over again with other residents or tenants. I came up with this conclusion from the terrible reviews and low rating that people wrote about the company over too many years.

Desired outcome: Drop the charge and apologize.

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12:43 am EDT
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Do you guys know that FSR is a subsidiary of FirstService Corporation (NASDAQ: FSRV, TSX: FSV) FirstService generates over US$2.2 billion in annual revenues. First Service Residential aka Euclid Management aka Starr Management and many more aliases. Failed for years to properly correct the collapsed ceiling defects. Ran away from process servers when I...

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FirstService Residential unethical behavior and corruption

This co. First Service Residential is the most corrupt and dishonest co. in the face of this planet. The managers they hire are the scum of the earth like Ed Scott Thielbar the man who manages the Commodore Building. This man's license should be revoked and he should be arrested for stealing and defrauding the owners. In addition, he bribes the police and get them to commit purjury in order to arrest them. He is in bed with the corrupt Board like Maya Tegov the Bulgarian mob woman. All criminals in bed together. Disgusting behavior. The state should investigate these crooks.

d

Desired outcome: their license should be revoked

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June 2, 2020, I was advised the unit under mind experienced a catastrophic flood and ceiling collapse. There was no sign of leaks, water overflow in my condo. I had dishes in my sink soaking, and was told my backed up sink caused the tsunami downstairs. June 3, 2020, I allowed a worker to enter my condo to verify there were no leaks in my PVC. The worker...

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FirstService Residential Late fees during covid19 hardship.

I have been paying my monthly $235 on a few days difference during this pandemic from our company cutting employee hours and rescheduling dated pay stubs in a bi-weekly basis now over each week. It was just a few days over the 10th and FSR is sending out late fee letters from the GA payment office to my address. This covid19 situation cannot be helped. This is totally unfair business from FSR during a time of financial crisis . Mortgage, car insurance and other bills are adjusted with payment extension dates with no late fees. So this needs to be addressed by FSR to accommodate those of us with this virus hardship.

Otranto Condominium Resident
809 Andrea Lane, Hanahan, SC 29410

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9:46 am EDT

FirstService Residential Management

The property and buildings have significantly gone downhill and in need of corrective actions asap. The FS on site and the regional manager have mismanaged the property causing distress to the owners along w.safety concerns and negative impaxt.I'm property value. They have directed the board to retaliate against people.Who speak up and complain. According to multi complaint boards nationally, the answer is always they're at the direction of the board which is bogus since they licensed and co reacted for services. They then attempt to muzzle and threaten people w lunatics measures such legal action and fines. They are in violation of Florida statutes and don't care. They have a national pattern of this demonstrate behavior and conduct. Financial mismanagement is also involved. Pictures and statements from condo community available to substantiate these issues.

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Seacountry HO
, US
Aug 14, 2023 1:15 am EDT
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We are experiencing the same in California! How did you get it resolved? They need to be held accountable!

They know it’s too costly for a homeowner to go against them alone. We have had 4 homeowners who had been her 15, 20 plus years sell this year just to get away from FSR!

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FirstService Residential Randi sue fisher cam

We had problems with our plumbing and backups. We complained to building maintenance and CAM and she did nothing. She said its my own problem and we need to get our own plumber. The problem stemmed from the relining of the pipes but they insisted it was my problem.

This management company is indifferent and clueless unable to solve problems. Their officers take the side of their employees ignoring legitimate complaints. They are BOLD FACED LIARS not to be trusted in any way.

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Justice will be served for libel
, US
Apr 14, 2023 10:15 pm EDT
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Libel, cyber stalking and cyber harassment are punishable by law.

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Justice Has Been Served
Far Rockaway, US
Sep 14, 2022 9:38 pm EDT

A Convicted felon wrote this absurd false accusation, David Tomback.

C
C
Chris McDougall
, US
Jan 13, 2020 10:13 am EST

I found hundreds or thousands of scam reviews and complaints about FirstService Residential property management here https://firstservice-residential.blogspot.com/

Go to that site and add your complaint story too, we are trying to shut them down.

D
D
David Tomback
, US
Dec 18, 2018 10:24 am EST

The door to our building is broken for a week and the elevator is inoperable and the pool is not functioning

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4:10 am EDT
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FirstService Residential Customer service

The building is mismanaged.
The Board is indifferent.

The Maintenance workers goof off and steal from the building.

The manager comes late to work and leaves early.

Nobody gives a damn.
Complaints to the Corporate office go unnoticed. CEO Fallon is indifferent and doesn't respond to my letters.
This company only cares about profits and not people.

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FirstService Residential Payments not credited to account while they add more fees. Calls not returned.

First Service Residential is a property management firm serving the Home Owners Association of the subdivision I live in. I was late with quarterly payment which means additional fees. Financially this has been a tough year but I paid first two quarterly payments and all late fees. Sept 1 I received a letter advising me what I owed $235 ( included $135 fees). It further advised me that if I didn't pay or make arrangements within 15 days there would be more fees. I received the letter after returning home from my brothers funeral. I called their office on or about 9/15 to let them know I would make a payment as soon as possible - next week. I made payment on 9/21. When I called to make payment I was told I owed $285 which I paid. I assumed the extra $50 was more fees as promised in the 9/1 letter. My bank released funds on 9/22 but they were not credited to my account. I received another letter dated 9/23 that showed I owed $385. When I called I could not reach a property manager. I asked to speak with my property manager's supervisor. I was given a name and left a voice nail message. Voice mail greeting assured call would be answered in 24-48 hours. No call was made. I called back two days later and still could not speak with property manager. I learned the supervisor's name I was given was a coworker not a supervisor. I explained the timeline of calls and payments and wondered why my payment was not posted timely and why was I charged additional money when bank had released funds. Apparently they can't show two payment activities in one day. Their additional charges had priority over posting my payment. I was told there was a disclaimer please n the website saying payments are delayed for a few days. (No explanation why funds would be held if bank had already released funds. In the electronic age there isn't the float time there used to be. ). Apparently someone is using my money to make money while I'm charged more money after bank has cleared transaction...their receipt supports my claim when paynent was made.. Option I was given was to submit a request for waiver which would take from 60-90 days to resolve. I was told I would have to attend a Board meeting to obtain waiver. I attended a board meeting a couple of years ago and was treated very rude (Property Manager who was to escort me to the meering room (i had no clue where room wasl didn't bother to show me which room the meering was in. Board President told me to leave even though I was on agenda. I shouldn't have bothered since there was no discussion...decision made before I got there. It was humiliating and a total waste of time. Process was a sham as they didn't give a hoot. Homeowners aren't customers they are hostages. I didn't know what to do because I felt that $285 fees for $100 assessment was too high especially since I called them within their specified time period made the payment and was still charged additional fees. This was the second time I had made payment of what they told me I owed only to find out that fees were levied same day funds released from bank. There was sense in going before the board. I entered a complaint online at Yelp. Within hours a Marketing Manager contacted me about the "F" rating. We talked and she told me she would see what she could do and call me later. That was Mon. She emailed me late afternoon and told me she'd call me Tues. No call on Tuesday. I emailed her Tuesday and Wednesday requesting update. I left voice message on Thursday . she emailed me on Thursday. After four days of no response she informed me that the best way to handle the waiver request was the 60-90 process that would go before the board. She did nothing on my behalf and even after hearing my horrible experience going before the board could only suggest it as the best way for fair resolution. Just as experience tells me there is little chance for fair resolution and a big set up to be abused. First Residential Service only works for the association board. Homeowners need not expect f inairness or ethical treatment. Calls are not returned and the "tean' misleads about who is a supervisor and who is a coworker. Not sure what I will do. I don't have the money. If I did I would have to use it for transportation to funeral on one brother which will more than likely be next week followed by another plane ticket next month for last surviving brother's funeral. Hard enough cooing with loosing all of NY brothers within a 3 month period but dealing with First Residential Service takes it over the top.

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FirstService is WorstService
atlanta, US
Jul 23, 2022 7:38 pm EDT
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A First Service Residential employee has entered my unit without my permission and they

claimed they had to fix one sprinkler. Why not two or all? I don’t play with them. I’ve never

had any issues with that particular one. What made that single one different from others?

Having inspections before and passing all of them now requires one sprinkler to be fixed. Are

these people certified engineers to conduct inspections or are they First Residential Service

employees? I know one of them was. And why isn’t a notice left saying they were present to do

what they were doing?

Why every time the water is turned off and the expected time to be turned on at the very

expected time another email comes saying there is a delay. Why wait so long to send an email?

Not everyone works 9-5. Just like we have fines FSR should have one too. They need to be

accountable for their actions.

What about the time an email came out saying there was an issue with automatic payments not

going through with no solution? I immediately paid it only to have another payment taken out.

So now I have made two condo [censored] fee payments made. They don’t care if I had insufficient

funds due their poor mgmt.

Let’s talk about the lock put on the exit door on Cypress and 6th

. Thank God there was no fire I

suppose we could’ve used the water leaking into my unit. They can’t send an email or text but

can text 6 times about a dog park.

I had my insurance company fax my condo insurance and an employee at FSR employee say she

never received it. Again I contacted my agent to send it again for the 3rd time. My insurance

agent was surprised because she faxed it the years before and was confused and wanted to

verify the number several times and successfully to what she thought sent. I reached out again

to mgmt. via email claiming it was sent. This FRS employee says, “So this is what it is!”

A FSR employee came beating on my door aggressively. It woke me from my sleep. I was frozen

with fear. The beating on my door did not cease nor did I hear any words other than the

pounding on the door. I grabbed my phone to see if anyone was supposed to be at my unit.

Nothing. Then this person unlocked my door but couldn’t get in due to my security lock but

kept moving the handle up and down up and down. I finally had the courage to yell out who is

this. He said he was maintenance and there was a leak. I didn’t believe him he gave me his DL

and I called FRS MGMT. I asked him why he didn’t email, call or text. He said he had every right

to enter my unit without permission without contacting me during an emergency. I think I had

every right to shoot him if he walked in my unit.

There was a leak coming down into my unit for the second time. They had to get a professional

to check for moisture. An appointment was made to check both units. FSR employee never had

anyone come into my unit to check for moisture. This professional may have checked upstairs

but not mine. The understanding was to check both units. Completely wasted my time. They

should be held accountable for their actions or inactions.

There were hard footsteps coming from the top floor I went to mgmt. regarding this issue. They

coached me on how to address them. Why do I have to take matters into my own hand if FSR

there. Are we pinning residents against each other? Isn’t FSR supposed to be the buffer?

Coaching? I need you to tell them to stop dancing in the middle of the night when I am

sleeping.

And the Board ok’d a Holiday bonus last year? We just are getting back into the swing of things

and FSR want a bonus of $150 from each unit?

FirstService provide the WorstService

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FirstService Residential formerly known as Cooper Square Realty, is the absolute worst management company. I speak specifically about 85 E. End Ave. @83rd St. I have been a tenant here for several years and experienced the transition between the old management company and FirstService Residential/ Cooper Square Realty. Watch out if you rent in thi...

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