SendMyBag review: Avoid - spent $3,000 in 3 months, got 2.5% when coverage was needed

THE SHORT VERSION FOR BUSY READERS:
Spent over $3,000 with SendMyBag across multiple shipments in just 3 months. Always bought their additional coverage. When I finally needed that coverage after items worth thousands went missing, they denied my claim using contradictory statements and paid 2.5% of documented losses. Three missed pickups before the loss even occurred. Claims handler Emma McKimm contradicted her own written statements. As a loyal repeat customer, this treatment was unacceptable.

THE FULL STORY:

OPERATIONAL FAILURES - Before Items Even Went Missing:
Pickup scheduled December 15, 2025 - no one showed. December 16 - driver came but refused to take all bags, claiming shipment was "too large" (it wasn't). December 17 - finally picked up remaining bags. I was trapped in my apartment for THREE DAYS waiting. SendMyBag rep promised "goodwill consideration" - never received it.

THE LOSS:
Shipped 5 duffel bags Paris to California with €1,000+ coverage purchased. Four bags arrived with torn plastic wrapping. Those same four bags had missing items totaling thousands of dollars (all documented with receipts). The one bag with intact wrapping? Nothing missing. The pattern was obvious - tampering during transit, visible in their own courier's delivery photo.

CLAIMS DENIAL TACTICS:
My claim was handled by Emma McKimm (Customer Satisfaction representative). Here's what she did:
-January 2: I provided full documentation of all missing items. She accepted it with no issues raised about any items being "prohibited."
-January 12: She wrote that one bag (containing high-value item) met their packaging standards.
-February 17 (over 6 weeks later): She suddenly:
--Denied coverage for ALL bags claiming inappropriate packaging - directly contradicting her January 12 written statement
--Claimed one item category was "prohibited" - never mentioned when I provided documentation on January 2, only raised AFTER being cornered on her contradictory packaging statements
Throughout: Repeatedly asked me to provide information I'd already submitted multiple times - including requesting details in response to an email that literally contained those details.

THE SETTLEMENT:
After months of back-and-forth and clear evidence of tampering: €200 settlement (approximately 2.5% of documented losses). For a customer who spent over $3,000 in 3 months and always purchased coverage? Insulting.

RED FLAG - LIMITED REVIEW PLATFORMS:
SendMyBag notably does NOT have Google Reviews or Yelp pages. This is unusual for a service company and limits where customers can share experiences publicly. The absence of these major platforms means negative experiences are less visible to people researching the company. Ask yourself: why would a legitimate service company avoid the two biggest review platforms?

WHAT THIS MEANS FOR YOU:
If you're considering SendMyBag, understand:
✗ Their "coverage" may not be honored when you actually need it
✗ Claims handlers may directly contradict their own written statements
✗ Rules can be applied retroactively to deny legitimate claims
✗ Settlement offers have no relationship to actual losses or customer loyalty
✗ Being a high-value repeat customer means nothing
✗ Operational failures (missed pickups, partial pickups) are common
✗ Limited review presence makes researching their true track record difficult
✗ This is NOT insurance despite being marketed as protection

MY BACKGROUND:
I was referred to SendMyBag by a parents community. I chose them based on positive reviews. I was a loyal customer who spent over $3,000 in just 3 months and purchased coverage on every single shipment. I trusted them with valuable items. That trust was misplaced.

FINAL VERDICT:
They lost a $3,000+ repeat customer over terrible claims handling and operational failures. When the coverage I consistently purchased was actually needed, they used contradictory statements, retroactive rules, and insulting settlements to deny my valid claim.