Select Home Warranty

Purchased a 5 year Platinum plan with SHW 08/21. The platinum plan covers everything including roof leaks. haha. 1st claim was AC unit in 05/22. Sensor went bad. Fixed with no issues. Took longer than my previous company but it was fine. 2nd claim is been a nightmare. 12/22 Water heater overflow tank cracked (could be from resent cold snap in GA, IDK cause I am not a plumber) and caused a geyser of water in my attic. Had to turn off the water to entire house. Filled claim with homeowners Ins for damage. Collapsed second floor and kitchen ceilings, Capet and hardwood floor damage. Claim with SHW warranty denied claim without even sending anyone out to assess the issue, saying they do not cover leaks. This is not leak. My water heater basically erupted. My contract and their website clearly state that Water heaters are covered. I quote: All components necessary for the water heater to function. Water heaters do not have many parts. Anything that fails on a Water Heater besides maybe the the power supply will cause a "leak". Leaks to me would be the pipes leading to and from the water heater. Anything else should not be considered a leak! They claim to fix or replace. Feel this is total BS. My plumbing is also covered under this warranty but I have no faith in this company if they do not cover leaks. What good is a policy for water heaters and plumbing if it does not cover leaks? Not sure how they are even in business. The CSRs just read from a script and repeated over and over that leaks are not covered. You can't get to a supervisor. They say one will call me back but I doubt it. The one I talked to would not even give the number for corp. Said they are not allowed to give it out. Second one gave me the number and I left a long and heated message. Being a older single lady, I thought I was covered but apparently I have been scammed. Stay far far away from this company! I will be calling my own plumber to fix this and I will be filing a complaint with anyone that will listen and probably a law suit to get my money back by looks of the other reviews.

I filed my first claim on Friday December 23, My claim case# is [protected] Policy # contract policy# 1577612 So far no repair or service, Only excuse, Lies, and what I call gate keepers that are rude, lie, and hang up, or keep you on hold then hang up. I'm a 74 years old senior with stage 2 cancer, leukemia, blood and bone cancer. My heat pump stopped working I only get form emails with the answer we are in possession of your service request, still nothing is done, One agent said they do not have any Heat pump service companies, or. supervisor available. They SHW Claims do not allow customers to speak to a manager, only claims representatives that read a scrip, two SHW just hung up on me, two put me on hold then the call just hung up after listening to classic music for over one hour. Nothing has been done to service my Bryant Heat Pump. I suggested that SHW check in Tucson AZ. or Phoenix AZ. I live in a small city; Sierra Vista AZ.. I do not understand why a company can be so rude and nasty to customers. Please help settle this claim, My home is only 53F inside, outside temperature is 33F in the early morning until maybe noon. My home address is: 3774 Camino Arroyo, Sierra Vista AZ 85650. My home phone is a land phone, I do not TEXT, [protected] Arizona is in Mountain Time Zone. Why does Select Home Warranty claims just (LIE) or and make excuses? I'm on a fixed income of only$24,000 per year, I can't afford a outside contractor and pay the added service call expense of$30.00, than wait for approval from SHW. I also have lost confidence and trust with Select home Warranty Claims because of he very rude, and deplorable service! Please! Please repair my heat pump. Sincerely, Mr. Albert John Reine Jr.

I have filed complaint with BBB against the company for lack of service. I have waited over month for repair and not been made. Also, was told several times i would receive call back and have not. I expect immediately response to my complaint. This all started with call to your company on Nov. 4, 2022.

Carolyn Bartlett

Policy Holder: Carolyn Bartlett

Policy #: [protected]

Claim #: [protected]

Property Address:

5132 Maplewood Drive

Greenville, South Carolina

29615, United States

I have a contract ([protected]) with Select Home Warranty (SHW). My dryer broke and I submitted the claim online as suggested. A day or so later, I received a call just, to answer the same questions, I submitted online. I was instructed to fill out a time slot availability for the convenience of the repair person. I then received another call that I would not get my dryer fixed for another week or so. By week 2, I received an email, to call SHW again, or my claim would be dismissed. I called and was told, they would get me a repair person, the lady called a company while I was on the phone and returned to tell me, the answering machine picked and that I should call myself, the next day. I told her I paid more than $500 for the warranty and I would not be making the call. Two days later I received and email, and was told I could find my own repair person and they would pay a preset payment of $100. Needless to say, I paid for the repair myself and I informed them, I would be filing a complaint because, it seems this is common practice, they do not want to complete the complaint process but have the customer do the work, pay the warranty and pay out of pocket for the repair. My husband and I are so disappointed and disgusted with the lack of service, we will not be renewing the contract. Lisa Parker, [protected]

I am disabled I have select home warranty. I called him as soon as I realize the air conditioner was out. I called on the 25th of. November told him the problem asked him to send somebody the person that they said they were going to send was called call Bw and I called and he said oh I would not work for them if you paid me because they owe me $50,000 so then I have to tall back and tell them the one they sent does not want to come out so then they send me Marvin he comes out one week later a week later finds out the problem takes pictures and send it to him. I have to take pictures and send it to him explaining everything, now it’s the 10th tomorrow my air conditioner still not fixed. Select home warranty. Does not care if you’re disabled they don’t care if you pay your premiums, they don’t care about anything with that measly money you give them. They treat disabled people discriminatory and hateful and it’s the same spiel every time we’re waiting on resolution team now I signed out, the pictures and everything I’ve been sitting in a folder two weeks later and never been sent to the correct department. Bryson told me that sad sad sad

We had a contract with Select Home Warranty from August 10, 2021 to November 9, 2022. Contract #[protected]. We called the company twice during that period but were told the items were not covered as outlined in the small print of the contract. We did not renew the contract and the company has continued to call me several times a day. Some of the calls start as early as 6am. When I called select to complain, the representative disconnected the call.

I purchased a home warranty with SELECT HOME WARRANTY.

Policy #: 4155514 - paid in full

Claim #: [protected]

November 22, 2022 I opened a claim Claim #: [protected] for an electrician to fix an outlet that is not working.

I received an email telling me to hire a technician and submit a claim.

November 23rd I called them and told them and told them this is NOT acceptable as I purchased a warranty plan which takes care of this for me.

Abdul at Select Home Warranty told me he was escalating, and this would be taken care of, they will provide a technician,

No technician, no follow-up no call.

November 28th I called again. This time I spoke with Nina who again told me she would "escalate" and that the next available technician would be assigned. Same story as with Abdul, they have not technicians and or they are all busy.

Again, no technician, no follow-up and no call.

December 7th I call them again. Now I speak with a woman by the name of "Ross" who again tells me they simply do not have available technicians and that she would again "escalate".

I ask for her to bridge up dispatch at which point I am told they have no access to their dispatch department.

I ask for someone from Corporate and am told the same thing, they cannot speak with corporate aka have no access.

I ask for a supervisor, am put on hold and then told they have no available supervisors. I am told they will call me back however when that will be they are unsure.

The corporate number for these folks [protected] is a fax number.

I am told the entire operation is out of a Sheraton Hotel.

This is a SCAM.

They pretend to provide a home warranty, one stop shop where they secure the technicians etc...

That is a LIE.

They have NO contracts with technicians, they DO NOT provide technicians and reading these reviews it seems they most often do not reimburse customers who secured their own and sent in reimbursement checks.

My furnace, heater, was broken on 11/20/22. SHW sent a technician to my house on 11/25/22, seven days later. He said the system was not fix able and recommended a new one. SHW fund a technicality not to pay.

I then hired my own technician and it cost me $1500 to fix. SHW refuses to pay or cover anything.

They should pay for a new system or reimburse me for fixing it.

They sent some one incompetent and took too long to sent him to my house.

It was 30f and I needed to heat the house ASAP.

Following up on complaint I filed on this website in the past month... three months later and I still haven't received reimbursement check for dishwasher replacement. They told me they mailed the 1st reimbursement check on 10/12/2022 and stopped payment on that check and issued another 10/31/2022. What are the odds that I wouldn't receive two checks they mailed? I called the umpteenth time 11/23/2022 and the agent told me she would stop payment on the second 10/31/2022 check they mailed and issue another. She said I would receive a phone call no later than 11/28/2022 letting me know when I could expect the check. I never received a call and called them again today 11/29/2022 trying to find out status of the reimbursement check. She said no stop payment was issued on 11/23/2022 and that I need to give more time to receive the check they mailed on October 31, that it can take a long time for U.S. mail to be delivered! I couldn't believe what I was hearing! Not wanting to deal with these thieves anymore, I wanted to cancel the contract and get a refund. We bought this $2,000 5-year policy two years ago. I knew I wouldn't see any refund if there was any but was curious what the prorated amount would be. The agent told me there was no pro-rated refund for the policy and if I wanted to cancel the policy, it would be a $75 cancelation fee. I couldn't believe what I was hearing. Who in their right mind would pay $75 to cancel anything and not receive a refund? These people are total scammers.

Microwave part of oven stopped working (11/12/220. Called Select Home Warranty to file claim (11/13/22). I received an e-mail asking me to call them. I was advised to find my own it would be a month before a repair tech could take care of my problem and I should find my own repair service and then I needed to call to get authorization for repair. I was able to find a repair service that came out on 11/18/22 for diagnosis. I e-mailed estimate and received reply that they would respond within 24 hours. On 11/21/22 I still had no response and once again reached out for authorization for repair. I was told that I would have a response 11/22/22. Still no response. Repair Tech had appointment at 9:00 am so I called while he was here to get authorization. I was on phone 20 minutes and then told that I would be given a buy out of $125.00. My repair estimate was $293.00 including parts and labor. They said that replacement value for my oven. I talked my repair tech and was told that the exact same oven would cost over $2,000 to replace. He could not understand how they came up with that amount. To get the $125.00 I have to show provide a paid in full invoice. My repair tech said he has never seen a claim handled this way. This was my first claim with them. I have a three year policy and won be cancelling remainder of policy when my first year is up which will be 12/12/22. Stay away from this company. I believe customer service is from Asia. Tried to call salesman and call never returned

In 2020, I purchased the SHW for one year. In 2021, I extended the contract for three more years. In the Fall of 2021, the defroster coil in my refrigerator went out. I filed a claim, got no response, and had to call and email SHW several times to get a response. After several days, SHW advised me that they were having trouble finding someone to do the repair. After several more days, SHW advised me that Sears Service Department was sending someone out.

Sears came to my home, worked on the refrigerator, and told me it was repaired. I paid my $75 to the repairman. Several days later, the defrost unit was again leaking water. I called the Sears repairman, left a message several times. He finally contacted me, and told me that I would have to file a new claim with SHW, which I did. This started another round of no responses from SHW.

When I finally was able to talk with someone from SHW, they advised me that my problem was not covered by SHW, to read my contract. A back and forth with SHW, attempting to speak with people that had such strong accents that I could barely understand them. I would be told that the claim was under review, and I would hear back from SHW within two days. NOT...

This has gone on for a year, with the same conversation, the same notification that SHW does not warrant this particular repair issue, even though they had already authorized the initial claim last year. Each time I speak with someone, they again tell me that the claim is under review, and assure me someone will contact me in two days. When I ask to speak with a manager, I'm always told that there is no manager available.

It is obvious that SHW is a scam, that they have the phone representatives in another country that take the claim calls, and it's also obvious that these phone reps are reading the answers from a book, since all of them give me the exact same answer.

This company needs to be shut down. My guess is that the so-called POSITIVE reviews, that I initially found online, are false reviews put out by SHW.

I was given the approval to replace my 25+ year old HVAC system after several repairs over the 6 years. I've not had any real issues with SHW, but this is claim I submitted recently was rejected (after they've given me the approval), due to the technicallity that the work not being being audited by them before the work started. It states that in small print somewhere in the contract.

How cruel can this be? This replacement cost me more than $12,000 and they refuse to reimburse me a single penny..This is after they've approved the replacement!

I am livid right now and they are sticking to their decision of not paying me anything. I would have settled for a 50% or less after taking depreciation etc, into account.

I need and want legal representation and advice, because this is eating me up inside! There is no way I would have picked up this clause on my own.

[protected]@yahoo.com

On 10/22/2022 I filed an online claim with select home warranty, on which I have a contract paid in a timely matter. After getting no response after 3-4 days by neither email or telephone, I called Select Home customer service. I was told that they could not find a service company to come out to service my washer, but I could try to locate one on my own and would reimburse the charges. It took me a couple of days to find a service company, but I did finally find one (Old Homestead appliance repair) they came out, diagnosed, and completed repairs on 11/03/2022 for the sum of $335.52, which I paid in full. Upon submitting the necessary paperwork to select, their response was they will not reimburse me for said repairs due to 'unauthorized repairs'

Last year in Feb 2022, my heat went out.. it took over 3 weeks before I could get them to actually cover the claim. They sent Sears out to fix it. Now in the end of Oct, the same heating system went out. They sent a different company out and that company said they couldn't work on it because the other company put in the wrong control board. Now, 2 weeks later, Sears tech came out to fix it and SHW wouldn't approve it! They said they had to review it. They've been reviewing it for 2 weeks! and in the mean time I'm sitting in a very cold house! They find any BS excuse to not cover things. I bought extra coverage for my sprinkler system, put in a claim and they found yet another bs excuse to not cover it. The same bs w/ the gas line to my fireplace! They are the WORST! EVER

Claim submitted Oct. 15

Resolution Nov. 8th

Select Home Warranty is a bait-and-switch company. They advertise if a unit can't be repaired, they will replace it. They however have a clause in small print that if they determine, the repair is too much for the company they will give you a small check to go towards the repair/replacement. The amount doesn't even replace the unit itself. In addition, I never received an invoice on how much the Tech said it would cost. This is false advertising at it's finest... If they would have communicated the repair would cost too much and that they would just replace the unit I would be somewhat ok.. I will leave them as soon as the contract is up!

We want to complaints select home warranty - they rip-off & stolen customer money.

In august/12/ 2022 we purchased home warranty for $1320.00 for 3year. (us policy number: 1549504). After 1 month-we tried to file a claim no#[protected] for fix us hot water. It’s claimed on september15/ 2022. Because us hot-water was not working (only cold water). On the phone they said they will send some company plumper for fix us water heater. But they never show-up> in us house. Total 5 days no one come to us house (all of us used cold water only) after 5 days - they don't send any plumber come for fix heater & hot wanter. We are so madly.. We requested cancel contract.. It's all caused above we don't want to do more businesss with them... I requested full refund $1320.00- but I cannot belevied it.. They told us they will charger us $90.07 for services fee. We asked - what's fee? You guys did not send anyone come to us house. No one call or no one come. In contract said:"in 24hrs to 48 hrs" someone will come us house... But they're liar.. They tried to steal money from customer.. (they did not do anything, but they tried charge a fee... Can't believed..)

We paid them for $1320.00 full - now they said they refund only $1229.93- different $90.07 for services fee

Please investigated all us & requested them to refund us money. Full refund $1320.00. If you need more information feel free to contact us at [protected] or [protected]

Best regard:

Tung le

Its now been 3 weeks since claim was filed. They reliable appliance to do diagnostic and reliable said they do that a lot out dol not have a contract with Select warranty, finally got CTI to do diagnostics. But the parts are not even ordered because CTI said Select has not approved it and Select says CTI has not submitted diagnostics.

Its all about denial and delay so the customer will give up

They take your money and then don't provide the service timely if at all.

In late July 2022 we called SHW to file a claim for an HVAC breakdown, After a few days we called to follow up and were told there was no record of a claim I their system. So the agent created another claim. A few days later we received a text message apologizing for the delay. They were unable to find a service contractor in our area in spite of their marketing literature that states that SHW has the industry's largest service contractor network. On August 17th we were notified that the technicians were backed up and that we had the option of finding our own contractor but that the pre-set authorization limit was $100. We needed to get their authorization if the repair was above that amount and before any repairs could be done. On September 8th we were advised that we were approved for the full allowable policy maximum of $150 and to allow 30 days to receive the check. On Oct. 5th we called yet again to follow up on the reimbursement only to be told we had to fill out an agreement form and that it would take 30 days to receive the check. Not only did we pay a substantial amount for the service contract, but we incurred additional costs

including having to buy a portable air conditioner since our area was under a severe heat wave. There is no benefit from purchasing a contract from Select Home Warranty. Buyer Beware!

I called in to cancel my warranty in May 2022. They transferred me to the loyalty department and the gentleman I spoke with tried to save me as a customer. I told him I wanted to cancel the warranty multiple times. I noticed today 11/2022 that the charges have been coming out of the bank every month for $62.49 since May. I called in and they transferred me back to the loyalty department and the lady said okay we can cancel your warranty and we will be charging you a $75 cancellation fee. I have had a new warranty company since I have canceled and now I have been paying for both companies. I asked for my money back and she said she will be charging me $75. I expect to get my $378 back and not be charged $75 because they didn’t cancel it like I asked them to do.

I saw the reviews on Select Home Warranty and thought it would be an excellent company with which to protect my home. Not true! I don't know who these people are who say that Select Home Warranty is the best home warranty company, but I think these reviews are as bogus as the company! I paid almost $800 out-of-pocket to have a heating contractor order a new gas valve for my furnace. I had the technician talk to a customer service rep, and I provided pictures of the unit as well as the contact information for the company that serviced the unit in the past. They denied my claim, stating that I did not provide maintenance records. The help line connects to the Philippians, so on top of everything else, I was dealing with people who did not understand me and whom I could not understand half the time. All in all, Select Home Warranty is a waste of money, and I have since cancelled my policy with them. If you have a contract with them, I suggest you do the same before you waste any more money on a company that will find any way it can NOT to pay a claim!