Select Home Warranty

My air conditioner broke, it's a little over five years old. They said they wouldn't cover it because it was at the end of it's life. I told them you could use that excuse for everything that stops working. So they said it was because it was poorly maintained. However, I have professional maintenance records since I have owned the house, which has been over 2 years. They said they needed 3 years of records of maintenance. But I have only owned the house 2 a little over two years. Isn't the purpose of getting a home warranty to cover your bases in case something breaks? Apparently not, 3 years maintenance records required. Shouldn't I get a discount on my rate for the first 3 years then since you aren't covering the air conditioner? By the way, the agents you talk to on the phone cannot do anything, and will not let you speak to a supervisor. One put me on hold for hours while she "was getting someone" when I tried to ask for a supervisor (over her vigorous refusal). Eventually, I just had to hang up. Customer service people are nice, but they can't do anything.

I have the email that states that I requested a technician to come out and look at my downstairs bathroom because I have concerns that my first floor sewer line is leaking and they sent out a technician to diagnose the issue. By the time the technician got here and gave them a potential diagnosis without any diagnostic testing or work done to prove there isn't an issue, they told the technician that they do not cover toilet pulls and that they will not cover any of the work that would be done that would allow them to diagnose my plumbing issue.

Now I may have a continuous leak in my plumbing line, which is covered under their policy [6.3.1. Plumbing System. This Agreement covers the following plumbing system components: (i) line leaks in water, drain, waste or vent lines not caused by damage resulting from freezing or from roots]. IF YOU DON'T ALLOW YOUR TECHNICIAN TO DO THEIR JOB AND TO CONFIRM THE POTENTIAL DIAGNOSIS THEN DON'T BOTHER SENDING THEM OUT IN THE FIRST PLACE.

They lie to me and tell me that they won't cover the issue, even though, they won't even allow the technician to verify the cause of the issue. EVEN THOUGH I KNOW THAT IT IS COVERED.

Secondly, I have water actively draining from my ceiling from my HVAC system because there is a blockage somewhere that the technician is able to fix, but is told that it will take one to two business days for them to determine the authorization status and he has to leave without doing any work to my home. Now I am out $120.00 for someone to be in my home for three hours and to have the technician not be allowed to do a damn thing to help fix my house.

I purchased a 5 year Home Warranty plan for approximately 2,000 dollars and thus far, I am egregiously disappointed as I am not getting my money's worth. Do you JOB. It isn't hard, follow you policy and stop lying and making excuses to why you can't. It doesn't make sense to pay a trip charge for a technician whom you don't allow him to do his job. Next time, I will not pay it unless work is done. Not acceptable.

On 9/9/2022, I called in a repair to a leaking toilet, 9/10 I received a text from Select Plumbers requesting I contact them via text ( I do not Text), so I called Select Warranty on 9/11 and asked them about it. They told me they would be here on 9/15. One 9/12, I call Select Plumbers and told them I was calling about a repair of my toilet on 9/15. The gentlemen said that would not happen and hung up. I tried to call them back later, no go. I called Select warranty about this, and had call several times until I got someone on the phone. After going through above with her, she called and then told me they could not come out until 9/23.(B.S.) I just got a plumber to come out on 9/13. This is the second time on repairs and I am finished with them.

I had my motor go out on my A/C and requested Select for warranty service. I was give a company that told them 4 times they did not serve my area. the callers refused to listen and sent them anyways. i had to call 6 times to get another person. Finally got another company who came out, even though Select told them the work was complete, and found it was the motor. I now have to wait until they receive and approve the maintenance from the A/C to determine if they will warrantee the A/C...This in all has taken well over a week.. The folks you call on the phone will only read from a script and cannot make a decision or get a supervisor. Horrible service, with no relief in sight, especially since i signed a 3 year agreement with these folks.

Submitted claim a month ago. They said they couldn't get a contractor out to my house and to hire my own contractor to do the repairs. I had a contractor come out and give an estimate. My drain pipe to my tub fell off. To fix this issue, the tile and tub needs to be removed per the contractor. Select Home Warranty denied the estimate and said it is a tile or grout problem and they do not cover those issues. My drain pipe fell off, how is this a tile problem? Absolutely horrible company! STAY AWAY!

This is probably a waste of time since reviewing your company track record but I had requested my ice maker built in type repaired on 8-3-22 I also paid extra for the service to cover the unit. A repair service company was contacted and then I was advised by that company they do not do work for Select anymore. I was then advise another company would be contacted. A service repair person arrived I paid my fee, and he advise that I would need a part but would have to contact Select to see if they covered the parts. After waiting a few weeks I was advised that I was to call and speak to a representative for some issue ? After calling I was advised rudely that the parts were approved but not the labor was not covered ( I was advised they took care of everything when I paid ) I have been given the runaround several times and I originally paid over $2000.00 for the contract to cover my home.

I am now going to cancel my service and want a full prorated refund and not a month or two later.

This service is unacceptable and the few I spoke to were rude and very hard to understand on phone.

After taking this under advisement through legal counsel I have started the needed process to rectify the issues at hand.

6/6/2022 Filed a claim for microwave (claim #[protected]), was told the microwave was too old (16 years old) they would replace it. 6/10/2022 Was told they would pay $95.00 because of the age after I was told when I renewed our policy that they didn't base payment on the age of the appliance. The amount was changed to $200.00.

6/13/2022 Submitted a claim for my washer (3 1/2 years old). Claim #[protected]. 6/16/2022 was told that they could not find a repair person in our area and I should find one, they would pay. 6/29/2022 e-mailed the invoice for repair in the amount of $256.02.7/4/2022 was told they would pay $156.00. No one could give reason why the whole amount wasn't approved.

8/27/2022 After many many telephone calls and many many excuses I have not received either check as of today's date.

I can't talk to the same person when I call, they have promised that both checks have been mailed and I will receive them in 7-12 business days and it has been well beyond that for both. No one has told the truth yet.

Attention: Select Home Warranty Company.

Claim/Case #[protected].

This is my case/query and complaint with supporting documents/email trail below/attached.

As of 4/19/2022, I quoted and procured coverage with your Company.

Initiated contact right about the 4/22 per misinformation provided and requested a cancelation of the policy. I was then transferred to the Customer Resolution unit for assistance. The Supervisor listened to my concerns and offered to waive the 1st service as a compromise if I maintained coverage. This agreement was accepted and supposedly documented in my file. I did call back and an Agent confirmed. Premiums were continuously drafted from my account/financial institution thereafter.

In July I submitted a claim about my Over-the-counter micro wave. I was assigned a case #[protected]. Got a confirmation and next steps/required documents.

Complied as instructed. Then the saga began. Several emails/calls/lengthy wait times. Sent invoice/ documents of new oven purchased. I was even informed on a 7/26/22 call that the reimbursement check of $95 will be processed upon my completion/return of a reimbursement form from select home warranty per sect #8 of the contract. Turnaround time 5-7 business days. I inquired for an email option. Form never came. Also, was informed the turnaround time of about 30 days to get a check.

On 8/1/2022, I was shockingly informed that my policy canceled. I was given all kind of explanation and untrue information and I needed to re-instate the policy. This is has a been a nightmare.

On 8/8/2022, I wrote/filed a Complaint to the home office. On 8/16, received an email stating my invoice for the my purchase is not readable.

Highly disappointed!

Victor O.

Definitely NOT worth the money and NOT what they say!

Something as simple as a garbage disposal is NOT covered. The installation is more that what the product costs so they send you a $75 amount and pretty much say "Good Luck" True story!

Also, they don't have repairman affiliations in certain areas and it could tale several weeks to get a repairman out to do the service.

I have two serious leaks in my house. I first contacted Select two weeks ago. They assigned a plumber who couldn't be reached so I complained and they assigned another plumber but he's been hard to reach. Last Wednesday I was told the plumber could only come today. Between 11 and 1 pm. At 1 pm I called and was told he would be a hour late. Now I have no explanation. Great service!

After filing a claim with select home warranty on 8/2/2022 to repair or replace the garage door opener and after several calls to customer service we were told the same answers they could locate a contractor, select home warranty offered the option to hire our own contractor no one would replace the garage door opener finally got a contractor to look at our garage door opener select home warranty
Offered a replacement value of $175.00 valued at the date of installation which was ten years ago we were never told we would have paid the $225.00 difference very frustrating

Have had this almost a year and have not had to file a claim. Filed a claim on my ceiling fan that per Amazon would cost $459 to purchase today. They decided that they would offer the buy out option of $45. This is reidiculus. Per section 8.iii of there terms "In lieu of replacing a system or appliance that is deemed irreparable or it is not cost-effective to repair, said

determination being made by Select, Select may choose to pay a cash settlement for the irreparable

component of the system or appliance. Select is not responsible for installation. The cash settlement shall be

in an amount not to exceed the depreciated value of the component/appliance being replaced;:

A ceiling Fan live is expected to be 8 years. Using a conservative calculation to take inflation in consideration results in a value if you purchased it before inflation of 425.74. divide by the 8 year life expectancy is 51.96 depreciation per year. Based on the 5 years i have owned it results in 259.83 in depreciation. Subtracting that from the pre inflation value results in a depreciated value of 156. So I paid over $600 for the coverage for the year and have not filed a claim and they want to provide me a low ball figure of over 100 less than the depreciated value. Of course they will not provide their depreciated value calculation you just need to trust them. So they are going to loose a customer because i will not be renewing this year and will provide this story across all possible venue in social media for 100. Needless to say i would not recommend them. Actually at this point i am not sure i can recommend any home warranty. this is my third company and all have been sleaze bags that want your money and will tell you anything to get it then does not live up to the promised service.

i took select warranty 2 mounths ago i took the platium think ing it covered every thing except the add ons for roof and pool i called them 8/9/2022 becouse i have a pull down hose on my kitchen faucit that is fraying called them and was told that was not coverd although they could for another 250.00 so i am going to drop my service with them todayi thought platuim ment plumbing problems also well i have paid for 2 mos thats 108.00 dollars they will not get a third mounth

I filed a claim on my HVAC unit stating it was dripping (mind you I am no expert when it comes to HVAC). Needless to say, the next day I get a notice of claim denied stating "After a Review of the information given to us by you concerning your HVAC system, your unit does appear to have a Condensation Leak. It has been determined that your Policy Does Not Cover this issue, the HVAC system has a Condensation leak and unfortunately, Condensation Leaks are not covered by your policy. Please see section 6.3.6 of the policy agreement."

I called several times trying to resolve and each time I am told that due to my description Home Select will NOT be sending out a Service Tech to provide service and that my claim is denied. This is just totally unfair and taking advantage of the consumer (especially the elderly population). I have since had my equipment repaired and the cost was quite low. Thus Home Select it looks like you will be losing not only 1 home but 2 under which I have coverage.

A horrible, horrible company to do business with! They seem to only employ foreigners to work for them. They hang up on you and are rude. I have a three year contract with this company and I am so sorry that I have to stay with them and cannot get to anyone that is on the Corporate level. One person after another is as rude as any company representative could ever be! NOTE that they have many KUDO (5 stars) and not one of any of the other stars to be seen! My opinion is that they are a horrible company

They did not cover the full charges for a repair on my stove. They don't cover the problem with my air conditioner. They don't cover my built in ice maker.

Read the fine print as they don't cover much and what they do cover it won't be the full amount of the charges.

I had a better plan up north that did in fact repair or replace. I will cancelling my contract with select home warranty and attempt to find the other company that was very good!

my dryer went out first I called them on july 28th 2022 and they set me up with ge to come and fix it and 08/02/2022 the day of ge to come out to my house to fix the dryer they called me and said they had to cancel till 08/09/2022 I called select and they won't send no one else out because its a ge and then my washer went out on 08/02/2022 and even though ge will come out on 08/09/2022 for the dryer they won't fix both items on the same day! and again select won't send no one else out they take my monthly payments and $75.00 for each repair! 6 days and they don't care about there customers! worse company ever! stay away from select home warranty's please go with someone else! I am canceling with them and going else were! I already made my monthly payment so September I am done! and the people are so rude! good luck to who ever stays with these jokers!

I paid the Select Home Warranty $1,724.91 for the platinum care coverage plan. I choose the option to also cover the inground lap pool that is built into my house. When the pool cover failed, they denied my claim. When I called the technician said that the pool was covered but the additional elements were not. I told him that I paid an additional $100 to cover the pool and did not know that there were additional fine print or things that had to be covered separately. I also asked what was covered by my choosing to cover the pool; the water? the concrete walls?

I am so frustrated with this company, for having Indian workers that struggle with the English language and because they took two months to fix the dishwasher. I choose them because of some high reviews.

I am currently attempting to cancel my policy so I can find another, better company to work with.

July 22nd 2022: I submitted a claim on a plumbing backup. I was advised by the plumber that I need to replace my septic tank and drain field, and that the tank should be drained until the replacement can be done. I had the tank drained 6 weeks ago. In addition - they could not supply anyone to complete the claim, I had to pay out of pocket to have someone come out and actively pursue a reimbursement.

July 25th: My claim was denied by the warranty company because the pumping is not included (though neither are the drain fields) - they said that because multiple things needed replacement/to be done, the septic tank replacement would NOT be covered.

I called to follow up and explain the situation and the representative could not understand that the need for pumping was not the cause of any failure. She also could not cite the area in my contract that said a claim would be denied if any other part of the system also needed work. She refused to allow me to speak with anyone else at any level of the company.

I called back and spoke with a 2nd representative, who still did not understand what I was saying/trying to explain and still refused to allow me to speak with anyone to discuss the claim and appeal the decision. He told me to email a generic customer service email to start an appeal process. I also got a copy and reviewed my contract-which does not say anywhere that a claim would be denied if other parts of the system need repair. I also indicated that I was very displeased with the process and refusal to be allowed to speak with anyone other than the customer service reps (as it was clear they were reading scripted responses and there was likely a language barrier) and that I would like to also discuss a full refund as their service agreement is misleading and their customer service has been very poor.

July 28th: I reached out again to request some confirmation that someone has received my email to initiate an appeal process.

It is now Monday 8/1 and no one has responded to my claim and no one has even acknowledged that I put in a request to start the appeal process.

On 7/26/2022 sent Select Home Warranty an online notice that I was having a problem with my refrigerator, that left a small pool of water on the floor that came from inside or from underneath. On 7/27/2022 I received an email saying that my coverage for this item is not covered in my contract. I have the Platinum Care coverage, which includes refrigerators. Now prior to this incident, I had received several emails from Select Home Warranty warning me that my policy was going to be expiring soon an email on 6/19/22, 6/20/22, and again on 7/14,22. It was at this time I decline to renew the policy because I could not afford it right now. But the current policy was good until 8/14/22. Earlier this year I had a washing machine for clothing that left water all over the floor and they sent out a tech right away. He diagnosed the problem, fixed and I paid the 75.00 fee to him, only to place a hose that had fallen off. The water is not the problem it's only a symptom of a problem. I think it's because I decline to renew the policy, and it's close to the expiration date. Afraid they might find something.