The complaint has been investigated and
resolved to the customer's satisfactionResolved SecretSales — money not reimbursed for returned goods
resolved to the customer's satisfaction
O.no 3794520 return note UKQ321 returned on 12.09.18 at 13:44 signed for. Have emailed customer services several times enquiring when I can be reimbursed for the return; automatic response received every time confirming thast my case has been resolved but still no sign of money! have rang several times to be told the same thing, no one is able to confirm when I can get the money back. Shocking, disappointing, disrespectful. You have just lost a regular customer who will also spread the word not to shop at secretsales ever!!!
If I don't get a response by Friday 28.09.18 and confirmation of when I will get the money back (it's been exactly 2 weeks since you received the return) I will report you to trading standards and watchdog
The complaint has been investigated and resolved to the customer's satisfaction.