I'm a 1st time annual pass holder. I was there with my family on 12/26. I was extremely disappointed with the experience. I thought since you had to reserve your date that it wouldn't be too crowded. Most exhibit were packed with people on top of each other impossible to social distance and no one there to monitor the amount of people in an exhibit at a time. We went to the shark grill and they continued to sit people less than 3ft away from our table even the people that they sat next to us thought it was too close. We didn't ride a single ride. Thinking it would help to purchase quick passes for my kids I go to use them and find out they're only for the roller coasters. My young kids including my autistic child left tired and unhappy. It was a waste of time and money and I do not see us returning. I'd like to find out about getting a refund, your park is not safe.
Desired outcome: Refund