SCS — la-z-boy corner sofa ordered in october for pre - christmas delivery and still not arrived.
I ordered a La-Z-boy corner unit sofa in October with a guaranteed delivery for Christmas. I was willing to pay more to have it for Christmas than wait for the January Sales.
Unfortunately the sofa I had delivered was faulty and wouldn't connect together.
I had to cancel my family celebration over Christmas because the sofa was not functioning properly and didn't look right . I was very disappointed.
La-Z-boy sent a technician who informed us the sofa was definitely faulty and couldn't be assembled and it wasn't as easy as having new connectors on the sofa, it had to be all reconstructed.
SCS said we could keep the faulty sofa, which is in several different pieces, until we get the replacement sofa. We can't use the sofa, especially the recliners because they are not attached to anything else and are too unstable. I have been back to the Warrington branch a few times complaining about the sofa and I keep being treated in a dismissive manner being informed La-Z-boy will sort it out.
I have found the sofa very uncomfortable, suffering with a stiff neck due to it and my partner has developed a frozen shoulder for which he is requiring an operation this week. I have feel that despite being very unhappy about how uncomfortable the sofa is I have been constantly dismissed by the staff in-store, being informed that it will be just be more comfortable when it is assembled correctly.
My patience has been abused as I feel have waited far too long for this issue to be rectified.
I am not prepared to wait anymore. I just want my money back and the faulty sofa unit removed. SCS have not fulfilled their side of the contract as I was promised my sofa before Christmas and I have not yet received a functional corner unit after 7 months of waiting.