Scribd
reviews and complaints

Starting 4/29/2019 scribd has taken a monthly recurring charge from my Bank account via Debit card. Email has failed to resolve, and they have NOT responded to my requests to call. The phone number provided with the Debit charge info only directs you to the website.

The website shows my email on file, Scribd responds to my email, but there is NOTHING in my payment history on the website.

From 2/27/2020 through the last few months, I emailed a complaint to Scribd. During attempts to resolve on email, i was asked to provide the last 4 digits of the card, and then the expiration date, which i did. I was then asked to provide the first SIX digits, which I refused to do. I asked the person to call me an they did not. The Service number is #2551158.

I provided 3 screenshots showing the recurring charges and some info to verify the email exchange and the complaint#

Scribd has my resume with personal information on their site. They all have all my documents posted from my job portfolio binder. I have not ever authorized use of my documents. I have tried e-mailing them, however; they don't contact back. This is highly distressing and illegal. I do not know who obtained them, but i want it all removed! This personal informtaion puts my safety at risk and sets me up for identity theft. It is unacceptable that they can't even get back to a person. They don't evenhave a number to call. just an email address.

I was shocked to see this charge even if I didnt even subscribed or registered to their site. I felt like I was hacked coz I dont remember giving my card and bank information to them.

Description on the transaction:
Pos w/d sv scribd inc san francisco mc [protected]

Hello, I recently filed a complaint but will file another:

I have been getting charged from this Service for over a year now and I am just now learning of it. I never authorized this subscription and never authorized payment of $9.53 per month.

Further, I tried several email addresses on this Service's Website, and none come up valid, meaning I never signed up.

It seems to be a common thing on this site (over 150 complaints of people being charged for a service they never signed up for).

I need to speak with someone directly, and I need to have these charges reimbursed. Please provide an email or phone number in which I can speak with customer service to have this resolved.

Also - apparently I need an account to submit a claim, so I will be creating one for that purpose - ridiculous.

Seems to be a theme on this site - I never signed up for a subscription yet I somehow have over a year's worth of monthly charges.

I need these reimbursed immediately - this is unacceptable.

I ended my one time subscription of $9.99 back in may/june, after many repeated attempts to contact scribd via email and phone. They do not answer their phone for customer service, and only steer you to their website. Finally I got confirmation of cancellation.
Now I have received another debit on paypal for $9.99 the month of july. After expressly received cancellation again, am unable to contact anyone by phone.
I am furious! Request a refund immediately, and permanent end to billing!
Lawrence bardach

I have an account which I forgot about but after checking my account I don't even have a payment method set up so I'm not sure how I'm being charged on my bank card!

I've never added a payment method before nor have I signed up for any premium account yet after looking back on my statements I have been charged $8.99 USD since December 2018.
I want a full refund on this charge

My money is getting auto deducted from my account as scribd's subscription fees!
What I dont understand is that this is happening without a prior intimation or a warning!
The content on the website has been of no use to me and I am just unnecessarily paying these fraudsters for nothing!
Pls look into this and help us out...

Since June, 2020 I noticed a deduction from my checking account for $9.59. I do not recall agreeing to any membership with this company. I need to be reimbursed those fees. Please investigate as to why this amount is being deducted from my account. How did they obtain my bank account number? I am concerned that this is fraud. I do not recall agreeing to any type of membership.

I have an $8.99 monthly credit card charge with no record of ever signing up for anything from Scribd Inc. I seem to remember the charges started while dealing with Register.com. I just figured it was part of that. I recently cancelled all dealings with Register.com but the Scribd charges continue. I don't know what Scribd does and have never used their products or service. I tried to sign-in to their website but they do not recognize my email. That figures since I never signed up to Scribd Inc. I've reviewed all emails from the time frame when the charges started and there is no conformation email of signing up with Scribd Inc. I don't know where they got my credit card information.

Hi, I've just noticed that Scribd Inc. have been taking monthly amounts from my account $8.99 since 2018. I have no idea why are you charging this amount, no record memory of setting an account with you and never heard of you, so don't understand why this charge! Can you please cancel this and provide a full refund?

Please let me know if you need more details.

Best regards,
Liliana Melo

I have just noticed that my credit card has been deducted $15 per month since last august. I did not authorise this and in fact have never heard of scribd until this happened. I have notified the nz police as it appears to be a case of credit card fraud. I understand that scribd offers monetary incentives for people who 'sell" subscriptions'. It would appear that someone has stolen my credit card details and onsold them to a third party who has 'signed me up ' for a subscription. I have cancelled the credit card.
Would you be prepared to reimburse me the 10 months subscription that I did not order or receive if I provide copies of my credit card statements?
Thank you,
Roy and catherine sandbrook

I have been complaining for over 6 weeks. I had never heard of the company and they have been withdrawing in the region of $8-$10 per month for over 13 months. Despite my complaint, they have continued to withdraw from my bank. There most recent reply was "we cannot find your details, I'll pass you on to a different dept". No follow up! Frustrated.

Scribd has been chraging my BofA credit card monthly for $8.99. Aside from never hearing of the company I went to their website to see if I could log in and Scribd log in did not recognize my email address [protected]@gmail.com so it begas the question wherre did they get my billing information from? A bit of research I find others have had the same problem with this company. I have never used the service. I may be reached at [protected].

I Have just noticed that Scribd have been taking monthly amounts from my account since Nov 2018. I have no idea who you are, no account with you, no invoices, no bills and never received one e-mail from you.
I just signed up now with my e-mail address to see who the hell you were. As suspected, no subscription, no card details on account, no downloads.
These payments are unlawful and I will be following up with your appropriate local authority if I have no full refund (from Nov 2018 until March 2020) within 15 days.
Support ticket number: #2603290.

Hi, I received a notification from my bank saying that I was charged 8.99 since 2018 until now, from Scribd Inc 415-2336230 US. I have never visited the website, I never participated in any free trials or purchases ever. I'm not sure when or why I was charged this and where it is coming. It about 2 years and I have lost about RM500 (usd8. 99 every month since 2018) in this 2 years. And I coulnt find which platform I have subscribed.
Pls help me

FIGHT BACK! you came here to complain and WARN others NOW make it a permanent record that Scribd has to answer to.

I signed up over a year ago for a trial which I canceled before it ended they kept charging me like EVERYONE ELSE. This is FRAUD and they refuse to give me a refund for something I NEVER used! Since they will ignore us let them deal with the Attorney General of California and the Better Business Bureau!

* To file a Consumer Complaint Against Scribd in California you need to go the Attorney General of California. Follow this link below. Note the attached PDF file with information filled out to help. https://oag.ca.gov/contact/consumer-complaint-against-business-or-company
***

*They have an F rating with the Better Business Bureau = https://www.bbb.org/us/ca/san-francisco/profile/internet-service/scribdcom-1116-360621/complaints
**** Go to the above link to file a complaint.

SBRIBD

ADDRESS per website :
460 Bryant Street, #100
San Francisco, CA
94107-2594
USA

ADDRESS per BBB complaint:
333 Bush St Ste 2400
San Francisco, CA 94104-2806
http://www.scribd.com

(415) 896-9890

My name is Zachary Shepard and I just discovered that like so many others before me, I have been charged by Scribd for services that I never signed up for or used. I have been charged since 2018 for a monthly subscription and I would like a full refund for the money taken from me. I already submitted an email to the support email, but I wanted to cover all my bases.

Who wants to start a class action lawsuit against this company? Looks like many of us were charged after we canceled or had no idea we had signed up for anything! I canceled during my trial in 2018 just found out feb 2020 they have been charging $8.99 for the last 15 months! I canceled a second time and requested a refund they sent me an e-mail telling me I didn't cancel? And would only give me the last 30 days per the "contract"? I'm serious I want to sue! Interested e-mail me so we can find a lawyer... Telcommanager@yahoo.com. If there are any lawyers who want this contact me it is not about the money it is about the scam they are doing to everyone. They will not answer their phones. They are scum!