Smashwords’s earns a 3.0-star rating from 1 reviews and 1 complaints, showing that the majority of readers and authors are somewhat satisfied with their publishing and purchasing experience.
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Smashwords is an honest and helpful distributor of ebooks from independent authors
Smashwords is an honest and helpful distributor of ebooks from independent authors. I have enjoyed their services for the sale and distribution of my dozen novels and stories for several years. I do recommend them. However, their format requirements are not the same as Kobo or Kindle and they have other requirements that are unique to them. Broken Symmetry Publishing, see Pa'an and Melt-Out.
Smashwords Complaints 1
I am writing to express my dissatisfaction with Smashwords for terminating my author account without valid reasons
I am writing to express my dissatisfaction with Smashwords for terminating my author account without valid reasons. They accused me of violating their terms of service, which is not true. I received a notification from them a few days ago informing me of the termination, without any prior warnings. According to Smashwords, I had published the same or similar book under two different author names, but this is incorrect. What I actually did was repackaging, a common practice on all online book platforms, including Smashwords. I write romance novels with male/male gender pairings and then convert them to female/female pairings. Occasionally, I also convert male/female pairings. Smashwords claimed that my books "***'s Slavery" and "Lesbian Slavery" were the same, but this is false. "***'s Slavery" is a male/female book, while "Lesbian Slavery" is a female/female book. I have been doing this on Smashwords for several years without any issues, and I believe other authors have done the same. If Smashwords had a problem with this, they could have simply asked me to remove one of the books, as their terms of service do not prohibit repackaging. However, they abruptly terminated all my accounts without warning or explanation. This is inappropriate. Initially, I accepted their decision since I wasn't earning much from them anyway. However, upon further reflection, I realized that Smashwords made an error and should reinstate my accounts. They provided no warning before terminating my account, falsely accused me of publishing the same book under different names, and claimed to have emailed me about questionable books I published, which I never received. Smashwords terminated my account despite the fact that I have not violated their terms of service. This is highly inappropriate and unethical, and I request that they reinstate my accounts. Thank you.
Is Smashwords Legit?
Smashwords earns a trustworthiness rating of 91%
Highly recommended, but caution will not hurt.
Smashwords has received positive review on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.
Smashwords.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.
Smashwords.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.
We looked up Smashwords and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information
However ComplaintsBoard has detected that:
- We conducted a search on social media and found several negative reviews related to Smashwords. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
Overview of Smashwords complaint handling
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Smashwords Contacts
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Smashwords phone numbers+31 9781452300+31 9781452300Click up if you have successfully reached Smashwords by calling +31 9781452300 phone number 0 0 users reported that they have successfully reached Smashwords by calling +31 9781452300 phone number Click down if you have unsuccessfully reached Smashwords by calling +31 9781452300 phone number 0 0 users reported that they have UNsuccessfully reached Smashwords by calling +31 9781452300 phone number
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Smashwords emailsedelivery@smashwords.com96%Confidence score: 96%Salespresales@smashwords.com77%Confidence score: 77%Communication
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Smashwords social media
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Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreJul 10, 2025
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