The complaint has been investigated and
resolved to the customer's satisfactionResolved Scribd — Unauthorized billing to my credit card for over 2 years.
resolved to the customer's satisfaction
Today, September 4th, 2020, I looked at my visa bill and noticed a payment I didn't recognize. A $8.99 USD charge from "Scribd Inc 415-2336230 CA" on August 27th, 2020.
I went through my billing statements, and I have been billed monthly starting July 24th 2018 for a total of 26 charges. This adds up to more than $300 CAD.
I never subscribed to this service. I checked all my regular email addresses and I have never received any mail from them. Before today I had never even heard of Scribd. I don't have an account through Facebook or Google.
What really confuses me is that I received a charge last month. I got a new card last month, and with the new number, the charges should have stopped. I have no idea how they got my new credit card number.
I want a full refund of all charges.
I can provide credit card statements for every affected month. I would contact Scribd directly, but I their Contact Us page is devoid of any email or phone number.
The complaint has been investigated and resolved to the customer's satisfaction.