Scribd reviews & complaints 381
Keywords
account subscription service audiobooks customer service money access refund email free trial website cancel trial experience publishers documents support author charged subscribersNewest Scribd reviews & complaints
A Cautionary Tale: Beware of Scribd's Practices
As a potential customer considering Scribd, I must share a cautionary tale based on numerous reviews. It seems that many users have faced challenges with Scribd, from unauthorized charges to difficulties in canceling subscriptions. One reviewer mentioned being charged after canceling, while another highlighted the lack of customer service and refund issues. These experiences raise concerns about transparency and customer service. Before committing to Scribd, it's essential to carefully review their practices and consider the potential risks involved.
Beware Of Contract Terms
I accessed Scribd to download a repair manual that I thought was under a trial period but forgot to cancel and ended up paying a monthly fee for almost 3 years that cost me about CDN$430. My fault for not checking into those deductions earlier but later thought they were related to a cell phone contract. I did not receive any information or notice from the company during that time and certainly did not access the service after the first time. Something to be aware of.
Izziea
Izzie A.
1 review
4 helpful votes
"shady as hell, solid support team"
4/13/15
Update: a while ago I posted a review, I tried to set up a one-month account but it was set up as a yearly account that charged me monthly, then I couldn't delete my account.
Well, I contacted their support email line, my account was cancelled, the extra charges refunded, and I haven't been charged again.
So either their support... read more
Helpful? Yes
4
Comment
Send thank you
Response from Jerry G., Scribd Representative
Responded on 4/13/15
Hi Izzie. I'm so sorry for the trouble! I apologize for the misunderstanding; our premium memberships... read more
Customer Questions & Answers
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-1
Votes
Question:
My initial support ticket has not been responded to after 17 days. Why can't you remove my resumes from your site in a timely fashion? Your website says... see more
Answer:
Hi Michele, Thank you for taking the time to reach out to us! Unfortunately, and I'm truly sorry for... see more
By Jerry G., Scribd Representative on 3/9/17
See all answers (3)
0
Votes
Question:
Who the hell are they I have just noted they have been taking money from my account,
Answer:
Hi Pete! We're always happy to help and provide information as to how you signed up. Please send us an... see more
By Jerry G., Scribd Representative on 1/15/16
See all answers (3)
0
Votes
Question:
So do you guys think this website is trustworthy and safe enough to use my credit card information in order to buy a study guide?
Answer:
God NO! Read these reviews! They had the audacity to tell me I had "suspicious" credit card activity... see more
By Morgan S. On 11/29/18
See all answers (7)
0
Votes
Question:
I want to cancel my subscription. I thought I was agreeing to a free trial. I have already sent you and email requesting the cancellation and again the... see more
Answer:
Hi Katie. Thanks for reaching out. Our support team can assist you by emailing us at ***@scribd.com... see more
By Jerry G., Scribd Representative on 3/6/17
See all answers (4)
0
Votes
Question:
I want to know if i can delete the account before the trial ends so i dont have to pay any money. I just need one document from this site. Thanks
Answer:
Hi Scaria! As long as your account is fully canceled, you will not be charged for the subscription. We're... see more
By Jerry G., Scribd Representative on 12/2/15
See all answers (3)
0
Votes
Question:
I am a member. It is Aug 14th and every book I want to listen to, tells me it is not available until I pay in Sept. How is this unlimited?
Answer:
Hi Ruth - Thanks for reaching out to us! I can assure you that your monthly subscription does entitle... see more
By Jerry G., Scribd Representative on 8/16/18
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0
Votes
Question:
Is it trustworthy? Do you charge anything more than the actual payment?
Answer:
Hi Paul! We do not charge per book, so you'd only be billed for the subscription if you do choose to... see more
By Jerry G., Scribd Representative on 9/27/16
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0
Votes
Question:
If i unsubscribe from premium monthly plan; which gives 14 days free. Will the amount be debited or credited?
Answer:
Hi there! As long as you unsubscribe before the end of the free trial, you will not be charged. We're... see more
By Jerry G., Scribd Representative on 3/17/16
See all answers (2)
0
Votes
Question:
Why do you have reviews that say it is impossible to unsubscribe?
Answer:
Hi Simon! You can always unsubscribe from the Order History tab when logged into your account (https://www.scribd.com/account-settings/account/membership)... see more
By Jerry G., Scribd Representative on 1/15/16
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0
Votes
Question:
I cancelled my membership before the 14 day free trial was up. Scribd has continued to charge my debit card for two months, at $8.99 per month. Numerous... see more
Answer:
Hi MaryAnn! We send you an email to ***@aol.com last week asking for a bit more information in... see more
By Jerry G., Scribd Representative on 8/17/15
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Show all questions (97)
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What Kind of Company Would Do This?
UPDATE: Most of the complaints about Scribd here are about its subscription policies. My own concern is that of an author who discovered a massive and apparently criminal copying and distribution of my work with a false certification of copyright to copies. Scribd has not responded recently. I sent this request today.
14 January 2022
Jason Bentley
Copyright, Abuse, and Privacy Manager
Scribd, Inc.
Hi, Jason, Scribd may have been aware of the massive copying and unlawful distribution of its providers' content for several years. The platform certifies it owns the copyrights. That is probably a violation of Title 18 Criminal Code. Please advise whom I may verify what SCRIBD knows about this and what it did, if anything, to help its providers except to deny, as your department does, any relationship with the apparently criminal operation.
Here is a link to the Lumen's record of the 2017 Court Order:
https://www.lumendatabase.org/notices/***
Thanks!
David Arthur Walters
Dumb me. I posted work on SCRIBD just for the traffic for several years, and did not realize they were sharing it with other platforms, e.g. an outfit called docsharetips which seems impossible to identify, does not respond to its messages, and claims it owns the copyright to its massive copies of SCRIBD posts. In any event, I DID NOT GIVE permission to SCRIBD to mirror my work on other platforms. I notice that docsharetips is showing traffic numbers different that what is shown on SCRIBD, and I have some information in my file from SCRIBD that it was inflating its numbers some time ago to induce more writers to post. I complained to SCRIBD this week and then it denied me access to my posts, holding my work hostage--otherwise it allows work to be removed or kept private. To make matters worse, it appears that subscribers pay a fee to view, and I get no share of it. SCRIBD has not responded to this latest communication I sent after its representative mentioned LinkedIn and MSF as previous owners and referred to slideshare instead of docsharetip :( "After posting for several years on SCRIBD, I discovered my work was without my permission being mirrored on a platform called docsharetips, so I tried to notice that platform on several occasions to remove my work, which they wrongly claim to own the copyright for, and they did not respond. The owners of that platform cannot be identified through their webpages. I contacted SCRIBD to complain, and they denied me access to my SCRIBD pages and gave me some blah blah not about docusharetips but as follows: "Scribd acquired SlideShare from LinkedIn and Microsoft on 24 September 2020. This erasure applies only to information held by the current SlideShare, and will not erase information held by LinkedIn and Microsoft". What they erased is not what I complained about, exact copies of my work but with different traffic numbers (docsharetips) but my Scribd pages, although I clearly identified the link to the violative displays: https://docshare.tips/authors/David+Arthur+Walters/5 I could care less about the public documents, but I did not intend my work to be displayed by anyone but by SCRIBD.)
11 January 2022 My Latest Communication - My experience thus far with SCRIBD employees is they have reading comprehension issues, and may be robots:
I have extensive correspondence with SCRIBD. The latest communication to them being this one:
"Jason and Delaney,
At no time did I complain about SlideShare, yet Scribd notified me that account was being deleted.
After receiving that notice, I discovered that I could no longer access my Scribd.Com files to either delete or privatize them.
My work, however, is still accessible via Google at such links as this one:
https://www.scribd.com/document/***/Reforming-The-FLorida-Bar-by-David-Arthur-Walters
The DocshareTips files are apparently copies of Scribd files, and such copying appears to be in violation of federal law. The pages are identical but the files have different traffic numbers then the Scribd traffic numbers.
That particular Tips operation claims it holds the copyright to my work. That is a lie. No one at that platform responds, and the identity of the operators is unknown at this time.
I have discovered a predecessor operation to that Tips platform duplicating my work, and it identifies itself with your Scribd company. For example, see this link:
https://docu.tips/documents/span-classvisuallyhiddenscribd-span-5c117c2a31a44
I have not researched my files, but I recall some years ago some irate Scribd content providers complained that Scribd was taking advantage of providers by charging subscription fees to subscribers who were accessing their files, yet were not paying the providers.
The content providers who were not charging for the sale of content, considered traffic benefit enough, for at least it's advertising value, and said they were surprised they were being taken advantage of since subscribers were paying Scribd to access their work. It was at about that time that Scribd said that it's traffic numbers were grossly inflated, reduced those numbers accordingly, and stopped providing data analysis graphs.
I received an email from Scribd that I had a small amount of money due to me, but I do not believe anything was paid. I was not very concerned at the time with the allegations being made, yet in retrospect I suppose that, if they were true, millions of dollars might be of concern overall.
My personal concern at present is the fact that a company has duplicated my files from your platform. You say you have no relationship with that company, so I would expect that your executives would definitely want to cooperate in an FBI investigation of what might be a massive criminal operation.
Also disturbing is the fact that I can no longer access my Scribd files, yet, as mentioned above, they are still displayed on the internet with Scribd links.
Please advise,
David Arthur Walters
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Pros (Advantages)
- Vast Content Library: Over one million titles.
- Multi-Format Support: Ebooks, audiobooks, and more.
- Affordable Subscription: Unlimited access model.
- User-Friendly Interface: Easy navigation and use.
- Curated Collections: Expert recommendations.
-
Cons (Disadvantages)
- Limited high-quality titles compared to rivals
- Content availability varies by region
- Monthly subscription may deter casual readers
- Not all publisher catalogs are included
Scibd ain't a scam
I had previously given them a one star but their Customer suppport proved me wrong. They actually refunded the money they had charged me for a free trial. Finally, to scribd, you should have asked whether we wanted to fully subscribe after the free trial. I also don't understand why you asked for our bank card numbers if the trial was free. For now, I give you a benefit of doubt.
Surprised by the bad rep
Scribd has a great library of ebooks and audiobooks, and also a wide selection of magazine titles. Granted, their document section is a bit of a jungle but I expect this is impossible to curate. I have never had any issues when I cancelled subscription, and now I don't even want to anymore. I read up to five books a month on Scribd so let me just say that the subscription is insanely value for money.
I am puzzled by the negative reviews
I have been a member of Scribd for close to a decade and love the service. I'm a voracious reader and can almost always find the books I want to read. Scribd's recommendation engine alerts me to other interesting books related to ones in my saved queue. They have a large selection of audiobooks, all included in the monthly fee. Their app works well on all my devices and the web. In addition I like that you can upload documents and pdf articles for reading on the site. To my mind, it's a bargain.
All the reading I want for one small cost
I started using Scribd 6 months ago and rave to all my friends about it. The list of titles is amazing and for a small monthly cost you get to read everything whenever you want. The quality of print is great, the App works a treat and it syncs everything so I am able to read or listen on my laptop or phone or any other device whenever I want. I had been looking for this type of service for years... now I've found it, it's changed my reading world. Great service, amazing value for money. Thank you Scribd.
Love Scribd
I really enjoy the app. I haven't tried cancelling yet. I was spending C$240 per year on Audible, and have enjoyed over 80 audiobooks this year so far (fantasy, sci-fi, psychology, pop fiction, romance,. I've read lots of cookbooks. This year, I've saved over $500. I love the language lessons and I can listen to books I couldn't justify paying for. New books from some of my favorite authors are showing up monthly. New releases are there as well. My only sad reflection is that they don't have mags, but love scribd.
Scribd is Priceless!
I can't understand the negativity here - Scribd is absolutely amazing and I have referred 4 people who have purchased the subscription. The price is extremely fair for value, unlimited ebooks and unlimited books, high-quality newspapers and magazines, and it's an invaluable research source. I cancelled once and it was easy. I wasn't charged for cancelling or after it. I couldn't stay away and re-subscribed only two months later. Thank you Scribd for helping book lovers like me access thousands of books at a very fair price.
Really Pleased
I've been using this service for about a year after getting a free trial to listen to an audiobook I couldn't find through my library app. I have never had to wait until the next month to access an audiobook I wanted, and I usually listen to six or more books in the span of a few weeks. The price is really fair for the selection and availability. I do wish it were easier to search books by series in the app like you can in Overdrive. Overall, I'm pretty happy with the service... and this is coming from a total penny pincher.
Scribd is a highly excellent site especially for authors
Scribd is a highly excellent site especially for authors and other writers who are looking for ways to bring attention to their work on the market. In the realm of publishing one will know that advertising costs are quite expensive but any free advertising is always well received and very well appreciated by those who want their writing materials to gain exposure on the internet.
What I like about scribd.com is that the free advertising and promotion potential of an author or writer is welcome especially if one is trying to find inexpensive ways to advertise their work online.
SCRIBD charged me for half a year
I'm on week 3 of no resolution and I'm frustrated to tears. No matter what I do, my voice is not heard. I'm a college student that lost my job during covid. I've used all my savings to take care of my family, what little money I have, I need. I signed up for a free trial to look at one book related to a school project and I cancelled the subscription afterwards, or so I thought. Then I become sick and did not closely look at my credit card bills. I never got any emails asking if I wanted to be subscribed and no reminders. In all the months I was subscribed to scribd, I only got one email that looked like a spam email asking to rate my satisfaction with Scribd. There is no mention in this email about being signed up for a subscription. To my horror one day, I noticed a billing for scrubs and I think, what on earth is Scribd?! Scribd has been charging my credit card for months and refuses to refund me these months of an unused subscription. The customer service person told me that they can see that I never accessed the site. They refunded 1 month but I need all my money back. A multi million dollar company took what little money I have and won't give it back. They offered me a free trial and did not make it clear once you took advantage of the tree trial and unsuccessfully unsubscribe that you were in fact subscribed. No emails were sent notifying my that I was subscribed. They then made a policy in which they refuse to refund your money.
Unauthorized charges to my credit card for over 2 years!
I am quite certain that I never subscribed to Scribd services since I don't ever read electronic books or watch movies on a computer or other portable device. I suspect their was some sort of trickery involved given the number of people complaining of the same problem.
After a long battle with cancer, multiple surgeries and treatments, I finally had the strength to go through my credit card statements carefully. I noticed a repeating charge from Scribd for over 2 years! The charges for most months were $12.59, but February 24, 2024 was $12.49, and February and March of 2022 were $10.49. This totals $272.68, but it may be much more since I can't access my credit card statements before this time.
Claimed loss: At least $272.68
Desired outcome: I would like a refund of all this money paid that I didn't authorize (at least $272.68), and I would like this "subscription" to be cancelled immediately so there are no additional charges to my credit card.
Confidential Information Hidden: This section contains confidential information visible to verified Scribd representatives only. If you are affiliated with Scribd, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
I am being charged monthly without ever having taken any subscription
I have been getting charged monthly by Scribed since apron 2023, even though I never created an account or subscribed to their services (I don't even read e books). They have been conveniently deducting monthly payment since last year till as recent as January 2024. When I tried reaching the customer support, none seems to revert and they are sending automated reverts which are of no help. To make matters worse there is no phone support. If you go online and do more research, apparently this company has been running a scam since 2018 now, looting many of their customers online.
I request you to please look into this and get them to refund my money.
They are still continuing and I would like this to stop now.
Thanks
Claimed loss: 2471 INR
Desired outcome: Refund
Confidential Information Hidden: This section contains confidential information visible to verified Scribd representatives only. If you are affiliated with Scribd, please claim your business to access these details.
subscription
My credit card was used for subscribing the website by someone I have no idea. Firstly I thought it was a mistake and I had got the wrong notification, but yesterday I was deprived the money from my bank account and have lost it now.
Order number: #[protected]
E-mail address: guranda.[protected]@gmail.com
amount of purchase: 9,99$
My subscription was confirmed on 29/12/2023
The last 4 numbers of my credit card are 1348
Claimed loss: 9,99$
Desired outcome: please refund
Confidential Information Hidden: This section contains confidential information visible to verified Scribd representatives only. If you are affiliated with Scribd, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Billing and can't find out where I subscribed and wish to cancel and get a refund
My original subscription to Scribd was cancelled 12/26/22.
I signed in for a free trial to get one piece of music on June 28, 2023. Then I immediately cancelled the free subscription.
On August 28, 2023, I was sent an email asking me to click on a link to verify my identity to continue my subscription. I didn't do that because I didn't want to use the service.
I have been charged $11.99 July, August, September, October, November and December 2023.
I never subscribed to this service. I checked all my regular email addresses and I have not subscribed.
I want a full refund of all charges. I would also like to discontinue the communication with Scribd. I can't find out on the website where to cancel the billing.
I can provide credit card statements for every affected month. I would contact Scribd directly, but I their Contact Us page is devoid of any email or phone number.
Claimed loss: $11.99 x 6 = $71.94
Desired outcome: Refund please and stop billing me.
Confidential Information Hidden: This section contains confidential information visible to verified Scribd representatives only. If you are affiliated with Scribd, please claim your business to access these details.
Scribd
You're stealing my money, and you have a single chance to reverse all Scribd charges, or I will proceed with legal proceedings. This is fraud. How DARE you make charges against my account without my permission. I cancelled my Scribd account in March already, and yet you take this money from my bank account.
Unethical scum. How many folk don't notice you're stealing from them, cause don't misunderstand : Taking money from my account without permission is theft, fraud and this type of [censored] will not be tolerated.
The last charge was at 09h01 on 06 December 2023 from R199.99. Reverse it or face criminal fraud charges.
Claimed loss: 199.99
Desired outcome: Pay back my money, never do this to anyone again, or I'll make damn sure you don't get to charge another South African account, ever.
Confidential Information Hidden: This section contains confidential information visible to verified Scribd representatives only. If you are affiliated with Scribd, please claim your business to access these details.
This complaint has been resolved automatically due to user's inactivity.
Unauthroized monthly charges and have never registered for this website
I noticed today that there was a charge from your company on my card, but I don't even have an account on your website and have never heard of it before now. After investigating further there have been monthly charges dating back to July 2022 that I did not authorize. I want all these charges fully refunded as they are fraudulent and any account with my information deleted along with the information itself. I have a ticket #5213571 but as I don't have an account I can't access the web page to view it.
Desired outcome: A full refund, cancellation of future charges, and deletion of any accounts with my information and removal of any information of mine you have on file.
This complaint has been resolved automatically due to user's inactivity.
Scribd
I canceled the free trial in March of this year, and you guys were still CHARGING ME every month from that date. I did that with my grandma's credit card, she gave it to me and she never noticed you guys were charging. You took 90 dollars from me. I called you out on Instagram and sent you an email and you just ran from the question. I want my money back asap. EMAIL: [protected]@gmail.com
Desired outcome: Want my money back!!!
This complaint has been resolved automatically due to user's inactivity.
Scribd.com CA
I just realized scribd.com has been charging my company account since January of 2022. The current date is 11-29-23 and I have been charged 22 months with a total amount of 245.79 illegally withdrawn off of my debit card. I do not have an account with this company and do not have any record of opening an account or utilizing a "free trial" for this product.
I don't want to open an account to resolve this as it's a scam charge.
Claimed loss: 245.79 (22 months of charges since January 2022.
Desired outcome: I want the money refunded back to my me or my account.
This hasn't been resolved. I didn't see the email come through that I had to create a ticket through this link. It was sent to my spam folder.
Please move this issue back to to unresolved and send a new link for creating a "ticket".
Aaron Paquet
This complaint has been resolved automatically due to user's inactivity.
Scribd Customer Reviews Overview
Many users appreciate the convenience of having access to a wide range of reading materials in one place. Scribd's subscription model allows users to read as much as they want for a flat monthly fee, making it an affordable option for avid readers.
The platform's user interface is also highly praised for its simplicity and ease of use. Users can easily search for and discover new content, save their favorite titles, and customize their reading experience.
Scribd's mobile app is another standout feature, allowing users to access their library on the go and download content for offline reading. The app has received high ratings on both the App Store and Google Play.
Overall, Scribd is a highly recommended platform for anyone looking to access a vast selection of reading materials at an affordable price. Its user-friendly interface and mobile app make it a convenient option for avid readers.
Scribd In-depth Review
Overview: Scribd is a digital platform that offers a wide range of services to its users. It operates on a subscription-based model, providing access to a vast content library consisting of various genres and topics.
User Interface and Experience:
- The website's navigation is intuitive and user-friendly, allowing for easy exploration of the platform.
- The design and layout of Scribd are clean and visually appealing, ensuring a pleasant browsing experience.
- The website is highly responsive across different devices, including desktops, laptops, tablets, and smartphones.
- Scribd offers a range of user-friendly features and tools, enhancing the overall reading and document viewing experience.
Content Library:
- Scribd boasts an extensive content library, encompassing a wide variety of genres and topics.
- Users can find popular publications as well as niche content, catering to diverse interests and preferences.
- The quality and relevance of the content on Scribd are generally high, ensuring a satisfying reading experience.
Subscription Plans and Pricing:
- Scribd offers different subscription plans to cater to various user needs, including monthly and annual options.
- The pricing of Scribd's subscription plans is cost-effective, providing good value for money.
- When compared to competitors, Scribd's pricing models are competitive and offer a range of benefits to subscribers.
- Subscribers to Scribd enjoy additional perks, such as access to exclusive content and personalized recommendations.
Accessibility and Compatibility:
- Scribd is compatible with various operating systems and devices, ensuring accessibility for a wide range of users.
- Mobile apps are available, allowing users to access Scribd's content on the go.
- The platform integrates well with e-readers and other platforms, providing a seamless reading experience.
- Scribd offers accessibility features for users with disabilities, ensuring inclusivity.
Community and Social Features:
- Scribd provides opportunities for user interaction and engagement, fostering a sense of community.
- Users can follow and connect with other users, facilitating networking and knowledge sharing.
- Discussion forums and comment sections are available, enabling users to engage in meaningful conversations.
- Scribd integrates with social media platforms, allowing users to share their reading experiences with their networks.
Customer Support:
- Scribd offers various customer support channels, ensuring availability and responsiveness.
- Contacting customer support is easy and straightforward, with multiple options available.
- The quality of assistance provided by Scribd's customer support team is generally satisfactory.
- Issues or complaints raised by users are addressed promptly and effectively.
Privacy and Security:
- Scribd takes measures to protect user data and privacy, prioritizing the security of its users.
- Secure payment options and encryption methods are employed to ensure safe transactions.
- The platform maintains transparency in its data handling practices, providing users with peace of mind.
- Scribd complies with relevant privacy regulations, further safeguarding user information.
Performance and Reliability:
- Scribd's loading speed and overall website performance are commendable, ensuring a smooth user experience.
- The platform exhibits stability and uptime, minimizing downtime and technical issues.
- Compatibility with different internet connections allows users to access Scribd without interruptions.
Pros and Cons:
- Pros: Scribd offers a vast and diverse content library, user-friendly features, competitive pricing, and excellent customer support. Its compatibility with various devices and accessibility features are also noteworthy.
- Cons: Some users may find the subscription model restrictive, and the availability of certain publications may vary. Offline access to content could be improved, and occasional technical issues may arise.
User Reviews and Ratings:
- Aggregated user reviews and ratings indicate a generally positive sentiment towards Scribd.
- Common feedback themes highlight the platform's extensive content library, user-friendly interface, and responsive customer support.
- Overall, users express high satisfaction with Scribd and recommend it to others seeking a comprehensive digital reading experience.
Conclusion:
In conclusion, Scribd is a highly recommended platform for users looking for a diverse and extensive content library, user-friendly features, and excellent customer support. With its competitive pricing, compatibility with various devices, and commitment to user privacy and security, Scribd offers a comprehensive digital reading experience suitable for a wide range of users.
Whether you're an avid reader, a student, or a professional seeking knowledge, Scribd provides a valuable platform to explore and engage with a vast array of publications.
Sign up for Scribd today and embark on a journey of knowledge and discovery!
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Most discussed Scribd complaints
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