Scribd
reviews and complaints

As a potential customer considering Scribd, I must share a cautionary tale based on numerous reviews. It seems that many users have faced challenges with Scribd, from unauthorized charges to difficulties in canceling subscriptions. One reviewer mentioned being charged after canceling, while another highlighted the lack of customer service and refund issues. These experiences raise concerns about transparency and customer service. Before committing to Scribd, it's essential to carefully review their practices and consider the potential risks involved.

I had previously given them a one star but their Customer suppport proved me wrong. They actually refunded the money they had charged me for a free trial. Finally, to scribd, you should have asked whether we wanted to fully subscribe after the free trial. I also don't understand why you asked for our bank card numbers if the trial was free. For now, I give you a benefit of doubt.

Scribd has a great library of ebooks and audiobooks, and also a wide selection of magazine titles. Granted, their document section is a bit of a jungle but I expect this is impossible to curate. I have never had any issues when I cancelled subscription, and now I don't even want to anymore. I read up to five books a month on Scribd so let me just say that the subscription is insanely value for money.

I have been a member of Scribd for close to a decade and love the service. I'm a voracious reader and can almost always find the books I want to read. Scribd's recommendation engine alerts me to other interesting books related to ones in my saved queue. They have a large selection of audiobooks, all included in the monthly fee. Their app works well on all my devices and the web. In addition I like that you can upload documents and pdf articles for reading on the site. To my mind, it's a bargain.

I started using Scribd 6 months ago and rave to all my friends about it. The list of titles is amazing and for a small monthly cost you get to read everything whenever you want. The quality of print is great, the App works a treat and it syncs everything so I am able to read or listen on my laptop or phone or any other device whenever I want. I had been looking for this type of service for years... now I've found it, it's changed my reading world. Great service, amazing value for money. Thank you Scribd.

I really enjoy the app. I haven't tried cancelling yet. I was spending C$240 per year on Audible, and have enjoyed over 80 audiobooks this year so far (fantasy, sci-fi, psychology, pop fiction, romance,. I've read lots of cookbooks. This year, I've saved over $500. I love the language lessons and I can listen to books I couldn't justify paying for. New books from some of my favorite authors are showing up monthly. New releases are there as well. My only sad reflection is that they don't have mags, but love scribd.

I can't understand the negativity here - Scribd is absolutely amazing and I have referred 4 people who have purchased the subscription. The price is extremely fair for value, unlimited ebooks and unlimited books, high-quality newspapers and magazines, and it's an invaluable research source. I cancelled once and it was easy. I wasn't charged for cancelling or after it. I couldn't stay away and re-subscribed only two months later. Thank you Scribd for helping book lovers like me access thousands of books at a very fair price.

I've been using this service for about a year after getting a free trial to listen to an audiobook I couldn't find through my library app. I have never had to wait until the next month to access an audiobook I wanted, and I usually listen to six or more books in the span of a few weeks. The price is really fair for the selection and availability. I do wish it were easier to search books by series in the app like you can in Overdrive. Overall, I'm pretty happy with the service... and this is coming from a total penny pincher.

Scribd is a highly excellent site especially for authors and other writers who are looking for ways to bring attention to their work on the market. In the realm of publishing one will know that advertising costs are quite expensive but any free advertising is always well received and very well appreciated by those who want their writing materials to gain exposure on the internet.

What I like about scribd.com is that the free advertising and promotion potential of an author or writer is welcome especially if one is trying to find inexpensive ways to advertise their work online.

I'm on week 3 of no resolution and I'm frustrated to tears. No matter what I do, my voice is not heard. I'm a college student that lost my job during covid. I've used all my savings to take care of my family, what little money I have, I need. I signed up for a free trial to look at one book related to a school project and I cancelled the subscription afterwards, or so I thought. Then I become sick and did not closely look at my credit card bills. I never got any emails asking if I wanted to be subscribed and no reminders. In all the months I was subscribed to scribd, I only got one email that looked like a spam email asking to rate my satisfaction with Scribd. There is no mention in this email about being signed up for a subscription. To my horror one day, I noticed a billing for scrubs and I think, what on earth is Scribd?! Scribd has been charging my credit card for months and refuses to refund me these months of an unused subscription. The customer service person told me that they can see that I never accessed the site. They refunded 1 month but I need all my money back. A multi million dollar company took what little money I have and won't give it back. They offered me a free trial and did not make it clear once you took advantage of the tree trial and unsuccessfully unsubscribe that you were in fact subscribed. No emails were sent notifying my that I was subscribed. They then made a policy in which they refuse to refund your money.

I had a terrible experience with Scribd. I found out that my copyrighted material on Scribd has been massively violated by a hacker who had complete access to my Scribd files. This hacker distributed my work with a false certification of copyright to copies. I was very upset about this and reached out to Scribd for help. I was hoping that they would take immediate action to protect my rights and remove the content. However, I was disappointed with their response.

Jerry G. From Scribd responded to my complaint on Site Jabber. He assured me that my issue would be accelerated for response by Scribd and asked me to communicate with Scribd by email. I was hopeful that my issue would be resolved soon. However, weeks have passed without any acknowledgment from Scribd. I was very disappointed with their lack of response.

I decided to publish an exhaustive, detailed exposition of the matter in hopes that other Scribd providers will take steps to protect their rights. I also sent an email to Jason Bentley, Copyright, Abuse, and Privacy Manager at Scribd, to inquire about what Scribd knows about this and what it did to help its providers. I provided a link to the Lumen's record of the 2017 Court Order to support my claim.

I am very disappointed with Scribd's lack of action and response. As an author, I expect my work to be protected and respected. I hope that Scribd will take immediate action to remove the content and prevent this from happening to other providers.

So, I signed up for a free trial on Scribd over a year ago, or at least that's what I think happened. I can't really remember, but that's not the issue here. The real problem is that they've been charging me for over a year without any correspondence whatsoever! I had no idea I even had an account with them, let alone that they were taking money from me every month.

As someone who is neurodivergent and struggles with memory issues, I rely on companies to communicate with me about any accounts or subscriptions I have with them. Scribd has completely failed in that regard, and it feels like they've been stealing from me this whole time. I didn't use their service once during the 15 months they were charging me, and I had no idea it was happening.

I understand that the world is not always accommodating to people like me, but this is just ridiculous. I rarely use my card, and I've never had a subscription charged to it like this before. It was completely new to me, and Scribd didn't bother to send me any email receipts or notifications about their service or any new offerings. What kind of business doesn't contact its own members?

I do take some responsibility for not noticing the charges earlier, but Scribd's underhanded business practices seem intentional. I'm honestly shocked by their behavior. I plan on reporting them to my ombudsman and the Better Business Bureau, and I'll be using my autistic powers to let everyone know about their shady practices. I'll be keeping track of everything in an Excel sheet, and if I ever hear back from them, I'll be sure to let everyone know how they respond to being called out on their bad business practices.

The fact that they didn't send me any receipts is just the cherry on top of this whole mess. It's going to consume my entire day, and I can't help but beat myself up internally over this kind of thing. I hope Scribd got into business to cause distress, because if so, they're doing a great job.

I gotta say, I'm pretty disappointed with Scribd. I mean, I had to wait a whole week just to get a response from them about a refund! And let me tell you, the way they handle refunds is just miserable. I really hope other people take note of this and avoid Scribd at all costs.

I was contacted by three different people - Sarrah, Jerry, and Jason - and honestly, I couldn't tell you who did what. All I know is that they were all trying to distract me and drain my energy so I'd eventually give up on getting my refund. And the response came from ***@scribd.zendesk.com, which is just a terrible name for a customer service email. I mean, seriously, who wants to work at a place called Zendesk?

But the worst part is that Scribd lied to me. They blamed my subscription on another email of mine that I supposedly used back in May of 2018. But get this - the email they quoted had an extra "S" in it, and I didn't even create that email until November of 2018! That's just straight-up fraud, if you ask me. I can't believe they're allowed to exist and take people's money in such a cruel and inventive way.

Anyway, I finally got a response from Jason S. at Scribd, and he apologized for the confusion. Apparently, I had purchased a subscription back in May of 2018 (using the wrong email address, mind you) and it was a recurring monthly subscription. So he refunded my recent charge and canceled my subscription. He also said my free Scribd account will still be active, so at least there's that.

But honestly, I don't think I'll be using Scribd again anytime soon. If this is how they treat their customers, I don't want anything to do with them.

I've read a lot of reviews about Scribd and I agree with most of them. I think Scribd could really benefit from being more upfront about what they offer. It's not fair to hide the fact that they are a streaming service in their FAQ and then leave it up to subscribers to figure it out after they've already paid for a subscription. And if they offer a free trial, it shouldn't require a credit card subscription.

I decided to try out Scribd for myself and signed up for the 30-day trial on September 1, 2017. Unfortunately, I quickly realized that the PDF I was searching for wasn't in their inventory, despite being led to their site by my search engine. Unlike others, I didn't provide my credit card details. Instead, I downloaded the IOS app to view the catalogue.

Once I confirmed on the same day that Scribd didn't have what I needed, I reviewed the FAQ and tried both suggested methods to cancel my subscription (Device and iTunes), but neither worked. I contacted Scribd's support team via email and explained the situation to Ben (case number #***). He said he couldn't do anything because I didn't subscribe directly with them, but rather through Apple, and that Apple had to cancel the subscription. Ben was kind enough to provide a link to Apple's subscription page.

At that point, I was over it and didn't think about it again until I noticed subscription fees on my credit card. I cancelled the subscription via Apple as suggested by Ben, but by then three months had passed. When I cancelled, I learned that I had nine book and three audio credits. Since I had been charged for them, I decided to use them. I downloaded the content so I could listen and read offline since I have limited internet access.

However, I found it odd that every time I accessed the downloaded content with the internet disabled, it would say I was offline and couldn't access the content. But once I connected to the internet and opened the content, I could continue to access it offline. This suggests that Scribd is conducting an account subscription validation each time you access the offline content to ensure you still have a paid-up account.

Everything was working fine until I received a message from Apple on December 31, 2017, advising me that my subscription was ending. I understood this since I had cancelled my subscription. But on January 1, 2018, I couldn't access any content and was being prompted to renew my subscription.

In summary, I think Scribd needs to take more ethical responsibility for their service. It's not fair to hide important information in their FAQ and then leave it up to subscribers to figure it out. And their subscription validation process seems a bit sketchy. Overall, I wouldn't recommend Scribd.

Scribd.com has been a real pain in the neck for me since December 2015. They have been billing my PayPal debit card twice a month for $8.99 each, and I have no idea what this company is. I tried logging into my account on their website to investigate, but they don't even have my email address listed in their database. I tried using the "forgot password" option, but it said my email address was not associated with an account in their system. I never gave this company my credit card information, and I assumed it must have been tied to my iPhone account, but I never installed their app. I did a search of my GMail history for Scribd.com, and there were no results. How they got my credit card information is beyond me.

I have been billed $107.00 as of today, and this is not a question of identity theft, as I have verified with my bank and with PayPal, and both said none of my accounts had been compromised.

I had to cancel the debit card they were charging my non-existent subscription to. PayPal fortunately refunded all bogus charges and is going to report them to the BBB if they don't respond. I only received one email from Scribd support saying they would look into it. All other emails went unanswered.

I just received an email from their "support" saying that my PayPal account is not in their system. I sent them screen shots of both my PayPal account and my checking account where funds were taken from both and paid to Scribd.com.

Be very leery that they have no phone contact information anywhere on their website, so all correspondence is done through email, and very poorly at that. I did a quick WHOIS lookup for Scribd.com and found the following contact information:

Registrant Name: Stephen Veiss
Registrant Organization: Scribd, Inc.
Registrant Street: 333 Bush Street, Suite 2400
Registrant City: San Francisco
Registrant State/Province: California
Registrant Postal Code: ***
Registrant Country: US
Registrant Phone: ***890

When calling the number listed here, it states, basically, that "We do not have phone support" and redirects you to their website.

Here is the link to the Better Business Bureau's website on this company: http://www.bbb.org/greater-san-francisco/business-reviews/internet-services/scribd-com-in-san-francisco-ca-***

Be sure to read the section "Complaint Breakdown by Resolution."

I cannot believe that Scribd.com has not been involved in any litigation, as I'm reading more and more on how this has happened to other people. STAY AWAY FROM THIS COMPANY!

I really liked Scribd, it was a cool way to find new authors and change the way I read. They've made a lot of changes since I first started using it, like adding audiobooks and giving credits for both ebooks and audiobooks. But now I'm having some issues with their support. I've been waiting almost a week for a response to my tickets and messages.

I noticed that my account was being charged every month, even though I wasn't using the service. I didn't worry too much about it because I knew I was accumulating credits. But then I started to notice that as soon as my auto-renew payment didn't go through, I lost all my credits. I contacted Scribd and they gave me one credit, but then my credits disappeared again. I had 3 audiobook credits and 8 ebook credits, but when my plan renewed on January 7th, my credits were gone. Scribd's policy says that they send an email if there's a problem with renewing, but I never received one. They also say they make multiple attempts to collect payment, but I didn't see any attempts. I'm wondering how often this has happened without me noticing.

I would have cancelled my account earlier, but you lose all your credits if you do. I think if you paid for the credits, you should be able to keep them even if you cancel your account. I feel like Scribd wants to keep you in a cycle of paying for credits you can't use. Now I don't know how much money I've spent on nothing and I want all my credits back or my money back. It would be nice if they gave me two free months for all the trouble I've had. I'm really disappointed.

I signed up for a free trial of Scribd on July 04, 2021. At first, I found the service useful and downloaded a few documents. However, I decided to cancel my subscription in July. Unfortunately, I was convinced by a pop-up message that I still had time to evaluate the service, so I deferred cancellation until the end of the free trial period.

When I enrolled, the welcome message from Scribd stated that the free trial would last for a month. I assumed that this meant a calendar month, so I planned to cancel on August 03, 2021. To my surprise, I received a receipt from PayPal on August 03 for a Scribd subscription charge.

I immediately blocked the charging authorization in PayPal, cancelled my subscription with Scribd online, and filed a refund claim with both PayPal and Scribd. However, both claims were denied. PayPal claimed that the charging was done according to agreed terms, while Scribd stated that the monthly free trial ended in 30 days and charging started as it should.

I pointed out that the "month" interpretation was not mentioned in their published terms or their welcome message to me. Scribd agreed but said that this was their practice and that there was a "30 Days Free Trial" message on the screen when I enrolled. However, they could not produce any evidence of specific notification to me about this, despite promising to email me before my trial ended.

I checked my account on August 11, 2021, and found that it was still working, but I made no use of it. However, on August 12, 2021, my account was blocked/deleted. I received a few messages from Scribd with funny reasoning and lies, and I found that they had deleted/blocked my account because I had filed a claim with PayPal. They claimed that they could not issue a refund to a deleted account, and they refused to communicate with me further.

I changed the reason for my claim with PayPal to "service not received" on August 16, 2021, because I had paid for the service but had no access to it due to Scribd's actions. However, the claim took two months to be reviewed and was ultimately resolved in favor of Scribd on October 14, 2021. PayPal claimed that they never received valid documentation from me to support my case, despite not providing any means of sending them documents.

In the end, PayPal offered me a coupon of limited use instead of an actual refund and advised me to report the case to Anti-Fraud Authorities. I believe that Scribd uses tricks and misleading statements to cheat consumers out of their money. While EUR9.99 may seem like a small amount, the millions of free trial enrollments with Scribd result in significant income for the company.

I have kept all relevant files (messages, dates, etc.) to properly use against Scribd. I strongly advise others to stay away from Scribd and not to start a free trial or give consent for any charging.

I've been using Scribd for a while now and I have to say, I'm not impressed. When I first signed up, it was great. I could access unlimited books and audiobooks for a fixed monthly fee. I recommended it to everyone I knew. But then they changed the service to a credit system that only allowed for one audiobook and three ebooks per month. I cancelled my subscription because it wasn't worth it to me anymore.

Recently, they sent an email saying they were going back to unlimited, so I decided to give them another chance. But now, I'm regretting that decision. They limit certain books during a billing cycle for heavy usage, which I understand. But they've taken it too far. As soon as I was billed for the new month, ALL of my saved audiobooks (150+) became unavailable! And all the books I searched for were also unavailable. What's the point of paying a fee if I can't access any titles I'm interested in?

I've tried contacting customer service multiple times, but they just give me general, patronizing responses about their obligation to their publishers. They never give me a straight answer to my specific question. And the responses are so condescending that I finally gave up. It's so disappointing and appalling. Not only is their service not unlimited, but the limitations make no sense whatsoever and feel punitive without any cause.

I guess they'll just continue to laugh at their subscribers and keep lying about their service until someone finally shuts them down and or sues the hell out of them. Zero stars!

bd is a digital library and e-book subscription service that offers access to millions of books, audiobooks, magazines, and documents. I recently used Scribd to download a repair manual and found the service to be quite useful. However, I made the mistake of forgetting to cancel my trial subscription, and ended up paying a monthly fee for almost three years. It cost me about CDN$430, which was my fault for not checking into those deductions earlier. I thought they were related to a cell phone contract. During that time, I did not receive any information or notice from the company, and certainly did not access the service after the first time. So, it's something to be aware of.

Despite my experience, I have seen many positive reviews of Scribd. One user, Izzie A., had a similar issue but was able to resolve it with the help of the support team. They described the company as "shady as hell" but praised the support team for being solid. Another user, Paul, asked if Scribd was trustworthy and if they charged anything more than the actual payment. A representative from Scribd responded that they do not charge per book and that users would only be billed for the subscription if they choose to continue using the service.

Overall, Scribd seems to be a useful service for those who enjoy reading and listening to audiobooks. However, it's important to be aware of the subscription terms and to cancel before the trial period ends if you don't want to continue using the service. The support team seems to be helpful in resolving issues, but it's best to avoid any misunderstandings by reading the terms and conditions carefully.

Scribd is a platform that has been around for several years, and it has been the subject of many complaints. One of the most common complaints is about its subscription policies. However, my concern is that of an author who discovered a massive and apparently criminal copying and distribution of my work with a false certification of copyright to copies. I reached out to Scribd to address this issue, but they have not responded recently.

I was shocked to find out that Scribd may have been aware of the massive copying and unlawful distribution of its providers' content for several years. The platform certifies it owns the copyrights, which is probably a violation of Title 18 Criminal Code. I am not the only author who has experienced this issue, and I am sure that there are many others who have not yet discovered that their work has been copied and distributed without their permission.

To make matters worse, I did not realize that Scribd was sharing my work with other platforms, such as an outfit called docsharetips. This platform claims to own the copyright to its massive copies of Scribd posts, which is not true. I did not give permission to Scribd to mirror my work on other platforms, and I noticed that docsharetips is showing traffic numbers different from what is shown on Scribd.

I complained to Scribd about this issue, and they denied me access to my posts, holding my work hostage. They claim that subscribers pay a fee to view my work, but I get no share of it. Scribd has not responded to my latest communication, and I am starting to wonder if their employees have reading comprehension issues or if they are robots.

I have extensive correspondence with Scribd, and I have discovered that they erased some of my work, but not what I complained about. Exact copies of my work but with different traffic numbers (docsharetips) are still accessible, and I did not intend my work to be displayed by anyone but by Scribd.

I am not the only content provider who has complained about Scribd taking advantage of providers by charging subscription fees to subscribers who were accessing their files, yet were not paying the providers. Scribd's traffic numbers were grossly inflated, and they stopped providing data analysis graphs. I received an email from Scribd that I had a small amount of money due to me, but I do not believe anything was paid.

My personal concern at present is the fact that a company has duplicated my files from Scribd's platform. Scribd denies any relationship with that company, but I would expect that their executives would definitely want to cooperate in an FBI investigation of what might be a massive criminal operation.

Also disturbing is the fact that I can no longer access my Scribd files, yet they are still displayed on the internet with Scribd links. I hope that Scribd will take this issue seriously and address it promptly.

This is the charge that showed up on my Debit Card, "Transactions Ledger"

dialog

03/26/24 PURCHASE SCRIBD *6285 SAN FRACISCO CA CARD9272 $13.01

Details

Merchant Name:SCRIBD *628592973Merchant Address:SAN FRACISCO, CA, 941070000Transaction Method:Card Info Stored by MerchantCategory:Digital Media, Books, Movies, Music (Digital Goods - Media, Books, Movies, Music)

I accessed Scribd to download a repair manual that I thought was under a trial period but forgot to cancel and ended up paying a monthly fee for almost 3 years that cost me about CDN$430. My fault for not checking into those deductions earlier but later thought they were related to a cell phone contract. I did not receive any information or notice from the company during that time and certainly did not access the service after the first time. Something to be aware of.

Izziea

Izzie A.

1 review
4 helpful votes

"shady as hell, solid support team"

4/13/15

Update: a while ago I posted a review, I tried to set up a one-month account but it was set up as a yearly account that charged me monthly, then I couldn't delete my account.

Well, I contacted their support email line, my account was cancelled, the extra charges refunded, and I haven't been charged again.

So either their support... read more

Helpful? Yes
4

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Response from Jerry G., Scribd Representative
Responded on 4/13/15

Hi Izzie. I'm so sorry for the trouble! I apologize for the misunderstanding; our premium memberships... read more

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My initial support ticket has not been responded to after 17 days. Why can't you remove my resumes from your site in a timely fashion? Your website says... see more

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Who the hell are they I have just noted they have been taking money from my account,

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So do you guys think this website is trustworthy and safe enough to use my credit card information in order to buy a study guide?

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God NO! Read these reviews! They had the audacity to tell me I had "suspicious" credit card activity... see more

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I want to cancel my subscription. I thought I was agreeing to a free trial. I have already sent you and email requesting the cancellation and again the... see more

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I want to know if i can delete the account before the trial ends so i dont have to pay any money. I just need one document from this site. Thanks

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Hi Scaria! As long as your account is fully canceled, you will not be charged for the subscription. We're... see more

By Jerry G., Scribd Representative on 12/2/15

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I am a member. It is Aug 14th and every book I want to listen to, tells me it is not available until I pay in Sept. How is this unlimited?

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Hi Ruth - Thanks for reaching out to us! I can assure you that your monthly subscription does entitle... see more

By Jerry G., Scribd Representative on 8/16/18

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Is it trustworthy? Do you charge anything more than the actual payment?

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Hi Paul! We do not charge per book, so you'd only be billed for the subscription if you do choose to... see more

By Jerry G., Scribd Representative on 9/27/16

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If i unsubscribe from premium monthly plan; which gives 14 days free. Will the amount be debited or credited?

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Hi there! As long as you unsubscribe before the end of the free trial, you will not be charged. We're... see more

By Jerry G., Scribd Representative on 3/17/16

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Why do you have reviews that say it is impossible to unsubscribe?

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Hi Simon! You can always unsubscribe from the Order History tab when logged into your account (https://www.scribd.com/account-settings/account/membership)... see more

By Jerry G., Scribd Representative on 1/15/16

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I cancelled my membership before the 14 day free trial was up. Scribd has continued to charge my debit card for two months, at $8.99 per month. Numerous... see more

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Hi MaryAnn! We send you an email to ***@aol.com last week asking for a bit more information in... see more

By Jerry G., Scribd Representative on 8/17/15

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UPDATE: Most of the complaints about Scribd here are about its subscription policies. My own concern is that of an author who discovered a massive and apparently criminal copying and distribution of my work with a false certification of copyright to copies. Scribd has not responded recently. I sent this request today.

14 January 2022

Jason Bentley
Copyright, Abuse, and Privacy Manager
Scribd, Inc.

Hi, Jason, Scribd may have been aware of the massive copying and unlawful distribution of its providers' content for several years. The platform certifies it owns the copyrights. That is probably a violation of Title 18 Criminal Code. Please advise whom I may verify what SCRIBD knows about this and what it did, if anything, to help its providers except to deny, as your department does, any relationship with the apparently criminal operation.

Here is a link to the Lumen's record of the 2017 Court Order:

https://www.lumendatabase.org/notices/***

Thanks!

David Arthur Walters

Dumb me. I posted work on SCRIBD just for the traffic for several years, and did not realize they were sharing it with other platforms, e.g. an outfit called docsharetips which seems impossible to identify, does not respond to its messages, and claims it owns the copyright to its massive copies of SCRIBD posts. In any event, I DID NOT GIVE permission to SCRIBD to mirror my work on other platforms. I notice that docsharetips is showing traffic numbers different that what is shown on SCRIBD, and I have some information in my file from SCRIBD that it was inflating its numbers some time ago to induce more writers to post. I complained to SCRIBD this week and then it denied me access to my posts, holding my work hostage--otherwise it allows work to be removed or kept private. To make matters worse, it appears that subscribers pay a fee to view, and I get no share of it. SCRIBD has not responded to this latest communication I sent after its representative mentioned LinkedIn and MSF as previous owners and referred to slideshare instead of docsharetip :( "After posting for several years on SCRIBD, I discovered my work was without my permission being mirrored on a platform called docsharetips, so I tried to notice that platform on several occasions to remove my work, which they wrongly claim to own the copyright for, and they did not respond. The owners of that platform cannot be identified through their webpages. I contacted SCRIBD to complain, and they denied me access to my SCRIBD pages and gave me some blah blah not about docusharetips but as follows: "Scribd acquired SlideShare from LinkedIn and Microsoft on 24 September 2020. This erasure applies only to information held by the current SlideShare, and will not erase information held by LinkedIn and Microsoft". What they erased is not what I complained about, exact copies of my work but with different traffic numbers (docsharetips) but my Scribd pages, although I clearly identified the link to the violative displays: https://docshare.tips/authors/David+Arthur+Walters/5 I could care less about the public documents, but I did not intend my work to be displayed by anyone but by SCRIBD.)

11 January 2022 My Latest Communication - My experience thus far with SCRIBD employees is they have reading comprehension issues, and may be robots:

I have extensive correspondence with SCRIBD. The latest communication to them being this one:

"Jason and Delaney,

At no time did I complain about SlideShare, yet Scribd notified me that account was being deleted.

After receiving that notice, I discovered that I could no longer access my Scribd.Com files to either delete or privatize them.

My work, however, is still accessible via Google at such links as this one:

https://www.scribd.com/document/***/Reforming-The-FLorida-Bar-by-David-Arthur-Walters

The DocshareTips files are apparently copies of Scribd files, and such copying appears to be in violation of federal law. The pages are identical but the files have different traffic numbers then the Scribd traffic numbers.

That particular Tips operation claims it holds the copyright to my work. That is a lie. No one at that platform responds, and the identity of the operators is unknown at this time.

I have discovered a predecessor operation to that Tips platform duplicating my work, and it identifies itself with your Scribd company. For example, see this link:

https://docu.tips/documents/span-classvisuallyhiddenscribd-span-5c117c2a31a44

I have not researched my files, but I recall some years ago some irate Scribd content providers complained that Scribd was taking advantage of providers by charging subscription fees to subscribers who were accessing their files, yet were not paying the providers.

The content providers who were not charging for the sale of content, considered traffic benefit enough, for at least it's advertising value, and said they were surprised they were being taken advantage of since subscribers were paying Scribd to access their work. It was at about that time that Scribd said that it's traffic numbers were grossly inflated, reduced those numbers accordingly, and stopped providing data analysis graphs.

I received an email from Scribd that I had a small amount of money due to me, but I do not believe anything was paid. I was not very concerned at the time with the allegations being made, yet in retrospect I suppose that, if they were true, millions of dollars might be of concern overall.

My personal concern at present is the fact that a company has duplicated my files from your platform. You say you have no relationship with that company, so I would expect that your executives would definitely want to cooperate in an FBI investigation of what might be a massive criminal operation.

Also disturbing is the fact that I can no longer access my Scribd files, yet, as mentioned above, they are still displayed on the internet with Scribd links.

Please advise,

David Arthur Walters

I am quite certain that I never subscribed to Scribd services since I don't ever read electronic books or watch movies on a computer or other portable device. I suspect their was some sort of trickery involved given the number of people complaining of the same problem.

After a long battle with cancer, multiple surgeries and treatments, I finally had the strength to go through my credit card statements carefully. I noticed a repeating charge from Scribd for over 2 years! The charges for most months were $12.59, but February 24, 2024 was $12.49, and February and March of 2022 were $10.49. This totals $272.68, but it may be much more since I can't access my credit card statements before this time.

I have been getting charged monthly by Scribed since apron 2023, even though I never created an account or subscribed to their services (I don't even read e books). They have been conveniently deducting monthly payment since last year till as recent as January 2024. When I tried reaching the customer support, none seems to revert and they are sending automated reverts which are of no help. To make matters worse there is no phone support. If you go online and do more research, apparently this company has been running a scam since 2018 now, looting many of their customers online.

I request you to please look into this and get them to refund my money.

They are still continuing and I would like this to stop now.

Thanks

My credit card was used for subscribing the website by someone I have no idea. Firstly I thought it was a mistake and I had got the wrong notification, but yesterday I was deprived the money from my bank account and have lost it now.

Order number: #[protected]

E-mail address: guranda.[protected]@gmail.com

amount of purchase: 9,99$

My subscription was confirmed on 29/12/2023

The last 4 numbers of my credit card are 1348

My original subscription to Scribd was cancelled 12/26/22.

I signed in for a free trial to get one piece of music on June 28, 2023. Then I immediately cancelled the free subscription.

On August 28, 2023, I was sent an email asking me to click on a link to verify my identity to continue my subscription. I didn't do that because I didn't want to use the service.

I have been charged $11.99 July, August, September, October, November and December 2023.

I never subscribed to this service. I checked all my regular email addresses and I have not subscribed.

I want a full refund of all charges. I would also like to discontinue the communication with Scribd. I can't find out on the website where to cancel the billing.

I can provide credit card statements for every affected month. I would contact Scribd directly, but I their Contact Us page is devoid of any email or phone number.

You're stealing my money, and you have a single chance to reverse all Scribd charges, or I will proceed with legal proceedings. This is fraud. How DARE you make charges against my account without my permission. I cancelled my Scribd account in March already, and yet you take this money from my bank account.

Unethical scum. How many folk don't notice you're stealing from them, cause don't misunderstand : Taking money from my account without permission is theft, fraud and this type of [censored] will not be tolerated.

The last charge was at 09h01 on 06 December 2023 from R199.99. Reverse it or face criminal fraud charges.

I noticed today that there was a charge from your company on my card, but I don't even have an account on your website and have never heard of it before now. After investigating further there have been monthly charges dating back to July 2022 that I did not authorize. I want all these charges fully refunded as they are fraudulent and any account with my information deleted along with the information itself. I have a ticket #5213571 but as I don't have an account I can't access the web page to view it.

I canceled the free trial in March of this year, and you guys were still CHARGING ME every month from that date. I did that with my grandma's credit card, she gave it to me and she never noticed you guys were charging. You took 90 dollars from me. I called you out on Instagram and sent you an email and you just ran from the question. I want my money back asap. EMAIL: [protected]@gmail.com

I just realized scribd.com has been charging my company account since January of 2022. The current date is 11-29-23 and I have been charged 22 months with a total amount of 245.79 illegally withdrawn off of my debit card. I do not have an account with this company and do not have any record of opening an account or utilizing a "free trial" for this product.

I don't want to open an account to resolve this as it's a scam charge.

I have just noticed that a monthly subscription of over AUD16 has been deducted from my visa card since 2 March, 2023 by Scribd Inc [protected] CA . I have not authorized this payment, but have noticed today on further research that there have been similar complaints against Scribd Inc: complaints which, according to their website, have been resolved satisfactorily - presumably, through 100% refund, which is what I now require. The total deducted so far amounts to AUD145.72. I would like 1/ a total refund of this amount and 2/ to be taken off their books, so that I do not pay any more inadvertent deductions.

I've just realised that I've been ripped off. I use Scribd and I'm happy with the app. However, I'm enraged that I paid three times for only one subscription in October. When I go to my account on Scribd only one payment shows. However, in my bank statement I can clearly see that the monthly payment has been charged three times. Please fix it as soon as possible. It's outrageous and I'm sure it must be illegal.

I've been charged multiple times by this company on despite never signing up for an account or visiting their website at all. All charges were unauthorized and fraudulent. I reported all and disputed all fraudulent charges to my bank and submitted #4962124 to Scribd directly, but they repeatedly ask the same questions (which I've already answered) and then do not respond and send "is your issue resolved?" a week later instead. So unprofessional & a headache! I shouldn't have to file a compliant on other websites to get their teams to pay attention and resolve an issue I've already reported.

While looking through my purchases on my banking app, I found out I was being charged for a subscription I never signed up for for the past 8 months. The subscription is from Scribd I’ve never heard of this site or have ever used it.

Since I’ve never created an account on the Scribd site I want to know why I’m being charged for a service that I never signed up for.

1) Free subscription SCRIBD started in May 2022 2) Free subscription SCRIBD cancelled in May 2022 3) in July

2023 I noted that they are still charging me 10.99 per month 4) I contacted Barclays in July 2023 to recover money but they cannot stop payments 4) SCRIBD is still charging my bank account 5) at the moment 163 pounds taken and still taking 10.99 pounds every month 7) it is not possible to access to SCRIBD website to stop my subscription.8) contacted them and they insist on asking my email addresses they just provide 2 redacted email addresses, they say they want to merger my accounts.. I do not have anymore one of the email address and the other has been hacked 9) once they merger the accounts all the history will be deleted from my account 10) many customers online are complaining against SCRIBD for similar practices.

Cancelled after the first payment after trial was taken from my account. Thought nothing of it until a 2nd payment was taken. (This was canceled mid May before the 2nd payment date) I questioned myself so decided to cancel again but this time took a screen shot to make sure it was cancelled. lo and behold a payment was then taken in July and when I checked the account cancelled had changed back to subscribed. I raised a ticket through the help desk and explained the situation and provided evidence of the cancellation. Helpdesk ignored my comment, the screenshot and just said it was now cancelled, I followed up asking for my last payment to be refunded and that was ignored and the case closed on the system.

Utter unacceptable customer service and there is clearly something wrong on the back end of the website for this to happen.

I was charged 5 times for months that I did not purchase. I haven't had an active Scribd account since October 2021, and I was charged for subscriptions January, February, March, June, and July 2023. When I looked through my transactions I only noticed June and July at first. After I sent an email to support, I realized there were 3 more that I missed. I mentioned that and provided all 5 screenshots, and they only refunded June and July. I sent another email thanking them, as well as asking for a refund for the other 3 months that I never authorized, and the customer service rep sent me a very rude email, and only refunded one of the other unauthorized charges.