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4.2 672 Reviews 342 Complaints
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Scribd complaints 342

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12:31 pm EDT

Scribd Unauthorized credit card charge

I have a charge of $10.54 on my credit card dated 2/17/21 that I did not authorize for Scribd Inc. I am not a member and have not bought anything from them. Diane Kettleson/[protected]@maqs.net

Desired outcome: Charges refunded and taken off their list.

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12:12 pm EDT
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Scribd Charging my account after Ending Membership

I have made repeated attempts to cancel my subscription since the October payment but five monthly payment of £11.95 have since been taken. on https://www.scribd.com/account-settings under membership plan there is a "End My Membership" button, despite pressing this numerous times over past five months the subscription has continued to be taken.

I expect a repayment of £59.95.
Yoours sincerely, James Barrett

Desired outcome: I expect a repayment of £59.95.

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9:34 am EDT
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Scribd Still being charged monthly despite me stopping subscription.

I used to be a subscriber of Scribd premium for about a year. Last year however I terminated the premium service since I wasn't using it anymore. I was using my then boyfriend's credit card since his has VISA. He told me today that he's still being charged monthly since then until now for premium despite me stopping the subscription's renewal. I tried to send tickets via the Scribd app but the message wouldn't send.

This is very frustrating as I don't know what else I could do in order to fully terminate the monthly charge.

Desired outcome: Refund the money that's STILL being charged up until today.

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5:18 pm EST
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Scribd Unacceptable service of Scribd

I have been charged twice by the Scibd for my first subscription in Feb 11th 2021. After cancellation of my subscription I have been told by Scribd that I will get my refund of my money back to my account. But nothing happened, I didn't get my money back.
Yesterday on 11th March 2021 I have been charged again with same amount of 8, 99$. Although on the website of Scribd shows that my subscription is canceled.
I am looking for a faithful support and help to get my money back to my account.

Thanks.
Elmin Guliyev

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9:40 am EST
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Scribd cant cancel my free trial and i was charged

Hi,
iIve not heard anything from your end for a week soon.

my support ticket is #3174630.

i have no option to cancel my free trial and i was charged. kindly advise how long would it take to resolve this.

If i were to cancel my credit card, would your end still charge me? cancelling my card is my last option and its the most hassle as well.

please either refund me or at least stop the charge first.

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6:41 pm EST
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Scribd Unauthorized credit card charges

There has been monthly charges of $13.93 since July 9 2020 on my credit card account. The monthly dates charged are: 08/09/2020...09/10/2020...10/18/2020...11/14/2020...12/13/2020...01/16/2021 and 02/15/2021. I cancelled my old card and I just saw another charge of $13.93 on my account. Can you tell me what this for? The only charge for that amount was billed to Amazon Prime.

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1:36 pm EST
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Scribd unwanted charges

I have tried to cancel but there seems to be no way to. When i log in with my email it shows no membership is active so why am I routinely charged 9.99 a month? I'd like to get this cancelled ASAP as I don't want to be charged this when I'm not even receiving any of the benefits nor do I want them. I'm even willing to eat however many charges they've made thus far just to make sure they don't charge anymore!

Desired outcome: cancelation of account

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3:18 pm EST
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Scribd Unauthorized credit card charges

Hi,

I'm extremely confused and frustrated with your service. I cancelled my membership in 2018 and somehow my card, which has changed multiple since then, has been charged twice in the last few months (12/1 and 1/3). I have no idea how you got my credit card number and as far as I'm concerned this is fraud.

Additionally, when I first went to cancel the account, I had to try multiple times and thought it was a user error, but now I'm starting to question that.

Desired outcome: Refund & Cancellation

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Update by rose
Jan 21, 2021 3:21 pm EST

Upon further review, it seems there are three months of charges, October through December of 2020.

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12:52 pm EST
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Scribd Scribd is a theft/scam

As you will see from the many posters, Scribd has some way of signing up people's cards for auto-billing even when they have no idea what the service is. The same is true for me. They will deny it in a response below, but they are liars. I'm pretty sure I would know if I registered for their service. I do not even listen to audio books. I have asked my credit card company for a chargeback based on fraudulent charges.

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12:34 pm EST
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Scribd unauthorized credit card charges

I have been charged 8.99 euros for 3 months (since 30 September 2020) for a subscription that I haven't made from Scribd, which I haven't heard of before.

I found out about the billing accidentally while I was reviewing my banking transactions, and I was surprised to see these payments.

I never subscribed for this, I went through all my emails, and haven't found any email for subscription or billing.

I can provide statements for the billings.

Desired outcome: I would like a full refund as soon as possible

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11:53 am EST
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Scribd charges without subscription

Hallo.
You have been charging my debit card 12, 59 euros since July, however I do not have a subscription with you.
The payments recur on the 21st of each month
I want you to stop charging my card and also I demand a full refund for the months you have charged me. It has been 6 months now.
This is unacceptable. I wait for your answer on the matter

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Update by Katerina Papazissi
Dec 19, 2020 11:55 am EST

support ticket #3066044.

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6:35 am EDT

Scribd Author

I have been emailing this company about not having access to my online works I uploaded years ago and this company has my response to my multiple emails
I am the original author and creator of the posted work ! I would like to manage my work! Please respond to me at [protected]@gmail.com

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2:28 pm EST
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Scribd Scribd steals money. Literally.

Scribd outright does not let me cancel my subscription. It does not even let me contact anyone for help. It continously says "Verify your email". I do, and it does not load the page when I verify, so it will not let me contact anyone for help. I canceled over 6 months ago and they have still charged me every month. I am seriously considering suing, not because I want to get rich, but because this is [censored] and they need to be fined and punished for their neglect and financial slavery of their customers. They do this with TONS of people.

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2:00 pm EST

Scribd ebooks

I have been charged at my credit card account (Bank of America} the amount of $8.99 monthly, during several months of this year. I have never made a subscription with you for any item. I am requesting that all the money you have deducted from my account, is returned as soon as possible, as this was not authorized. Awaiting your prompt reply. Thank you.

Luis Corona e mail [protected]@gmail.com phone [protected]

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5:39 am EDT

Scribd I am seeing a charge from Scribd on my Master card statements

I am seeing a charge from Scribd on my Master card statements, why I am seieng them and how to cancel it?

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10:27 am EST

Scribd Subscription

Hi, I'm a former subscriber to Scribd services. However, I've been receiving charges for quite sometime and was hoping to resolve this issue. I've filed a ticket, and am awaiting a response. Thanks!

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9:15 am EST
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Scribd Unauthorized charge

I ended my subscription from Scribd on Sep 20 2020 and haven't use Scribd ever since. But on Nov 19 I was charged another USD 9.89 via PayPal by Scribd. I don't think I was charged in Oct so I believe there's something wrong with your account management. I'm here asking for a refund and be never charged again without subscription. My account on Scribd is [protected]@hotmail.com. Thank you.

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Update by Rustinlandscapes
Nov 22, 2020 6:11 pm EST

Support ticket number #3020814. I'm sure I was not in a subscription on Nov 19, the day you charged me, otherwise I would be charged in October. Please, address to the problem asap. Thank you.

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4:52 pm EST
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Scribd Unauthorized charge

Today, I received a notice from Paypal I sent a payment to Scribd. I disputed with Paypal and they said it was authorized.

I went into my account at Scribd and it states I do not have a membership, nor is there history of payments, etc. I have screen shots to prove. In fact, when I click on links it takes me to a page to sign up for membership!

At one time, I did a trial with Scribd but immediately cancelled. I do not like reading books on my computer. I have not used it since.

I emailed Scribd but only received a canned response.

I want a full refund!

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Update by Intrepidelf
Nov 18, 2020 10:52 am EST

support ticket #3010125.

Update by Intrepidelf
Nov 17, 2020 10:29 am EST

PayPal said they won't issue a refund because of my "subscription". I tried to send evidence I do not have a membership and they still refuse.

It is up to Scribd to issue a refund. Please, do so.

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Ceara Kornblum
, US
Dec 16, 2020 2:30 pm EST

I have the same problems where they refuse to stop charging me. Honestly thinking of putting in a complaint with the Federal Goverment in their customer protections programs because they do this to everyone they can get away with.

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K
2:12 am EST

Scribd Scribd

Unauthorized charges. I have been being charged and I want my money back I have never used your products!

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5:03 pm EDT
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Scribd Unauthorized charges to debit card

Over the past year, as far back as October 17, 2019 till October 19, 2020. I have been charged by Scribd without being notified, till I looked at my bank statement closely. I have not used your product, nor have an account with Scribd, or even remotely into audiobooks kind of person.

I have switched 2 debit cards over the past year, and somehow they still managed to charge me, the only thing my card is linked to is Paypal, and there has been no suspicious activity of logins anywhere else.

Please issue me the refund of the most recent charge from the last 30 days, per your terms and cancel my account or subscription that I did not sign up for. You can contact me at the following email: [protected]@gmail.com and the last digits of the CC is 7168

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About Scribd

Screenshot Scribd
Scribd is a digital library and e-book subscription service that provides users with access to a vast collection of books, audiobooks, magazines, and documents. The platform was founded in 2007 and has since grown to become one of the most popular online reading platforms in the world.

With Scribd, users can access an extensive collection of over one million titles, including bestsellers, classics, and new releases. The platform offers a range of genres, from fiction and non-fiction to academic and professional publications. Users can also access audiobooks, which are becoming increasingly popular among readers who prefer to listen to books rather than read them.

One of the most significant advantages of Scribd is its subscription model, which allows users to access unlimited books and documents for a monthly fee. This model is particularly appealing to avid readers who would otherwise have to spend a considerable amount of money on purchasing books individually.

Scribd's user-friendly interface makes it easy for users to browse through the vast collection of books and documents available on the platform. The platform also offers personalized recommendations based on a user's reading history, making it easier for users to discover new books and authors.

In addition to its vast collection of books and documents, Scribd also offers a range of features that enhance the reading experience. For example, users can highlight and annotate text, bookmark pages, and even download books for offline reading.

Overall, Scribd is an excellent platform for anyone who loves to read. With its vast collection of books and documents, user-friendly interface, and personalized recommendations, Scribd provides users with a comprehensive reading experience that is hard to match.
How to file a complaint about Scribd?

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2. Navigating to the complaint form:
- Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title:
- Summarize the main issue with Scribd in the 'Complaint Title' section.

4. Detailing the experience:
- Provide detailed information about your experience with Scribd. Mention key areas, transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents:
- Attach any relevant supporting documents but avoid including sensitive personal data.

6. Filing optional fields:
- Use the 'Claimed Loss' field to state any financial losses and the 'Desired Outcome' field to specify the resolution you are seeking.

7. Review before submission:
- Review your complaint for clarity, accuracy, and completeness before submitting it.

8. Submission process:
- Submit your complaint by clicking the 'Submit' button.

9. Post-Submission Actions:
- Regularly check for any responses or updates related to your complaint on ComplaintsBoard.com.

Ensure you follow these steps carefully to effectively file a complaint against Scribd on ComplaintsBoard.com.

Overview of Scribd complaint handling

Scribd reviews first appeared on Complaints Board on Oct 7, 2012. The latest review Possible subscription charge of $13.01 merchant name: "" was posted on Mar 26, 2024. The latest complaint Unauthorized charges to my credit card for over 2 years! was resolved on Feb 27, 2024. Scribd has an average consumer rating of 4 stars from 672 reviews. Scribd has resolved 242 complaints.
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  1. Scribd contacts

  2. Scribd phone numbers
    +1 (415) 896-9890
    +1 (415) 896-9890
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  3. Scribd emails
  4. Scribd address
    460 Bryant Street, N 100, San Francisco, California, 94107-2594, United States
  5. Scribd social media
Scribd Category
Scribd is related to the E-books and Audiobooks category.

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