Scotts.com review: No quibble money back guarantee

The “No-quibble Money Back Guarantee” is phony. I bought two bags of MossEX on Amazon. I applied it as directed using the heavy rate to make sure the moss was killed. Waited 4 weeks, moss was still green, 6 weeks still green, 8 weeks still green and growing stronger than ever. It did not work. I went to your web site and went thru your money back AI Chat and entered all the information and attached the sales receipt (case # [protected]”). I was told that you would email a response, after a week, and no email I called tried again asked for a rep on the chat, and was told that it had been rejected because at Amazon it was filled by a “non authorized Vendor” The guarantee is for the product not the vendor. What happened to the “No Quibble Money Back Guarantee”? IT IS PHONY