The complaint has been investigated and
resolved to the customer's satisfactionResolved Scotts Lawn Service — don't sign up for these crooks
resolved to the customer's satisfaction
Scott's products for sale at places like Home Depot are fine, but avoid the fertilizing lawn service unless you want to get trapped into it like a bad cell phone company! We signed up for the service for the summer, and I was very clear with the sales person that I only wanted to try it for the summer. I was told it was X number of fertilizations, and that it would cost me X dollars over the summer.
I was very optimistic about the whole service.
My lawn was actually worse than when I used to apply the fertilizer myself. More weeds, yellow grass, voles, and I'm pretty sure they missed some large areas of my lawn that I was very clear to point out to the sales rep when quoting my yard. Regardless, I learned my lesson so I had my wife contact the company and cancel the service in the fall.
In the spring of this year they came out and fertilized our lawn, even though we didn't ask them to. We called them back and told them that we only signed up for service for last year. They refused to take the charges off the bill, and claimed that they never received a cancellation. When my wife called to complain they badgered her to the point of tears. When I called they again said they had no record of the cancellation, and claimed that it was "clearly" explained that the service would continue. Nothing was even remotely clearly explained about that. They never called and confirmed that we wanted service to continue!
I had called twice to ask to speak to a manager, and got a call from her (Kim) a MONTH later! She made the same claims, we never cancelled, it was clearly explained, etc.
IT'S A SCAM!
Don't sign up for these crooks, go with TrueGreen or something or even better just buy a spreader and do it yourself.
My lawn is full of dandelions and voles.