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Complaints & Reviews

ScoreSense.comthey charged me twice $29.95 and $1.00

I got a e-mail from scoresense, saying get your free credit score report. I never agree to join any membership but 7 days later they charged me twice $29.95 and $1.00. I called them the same day and requested my money be refunded they gave me the run around. They finally agreed to to refund my money, they refunded me $1.00 I will get my money back ($29.95) i'm writing the attorney general, bbb and whomever will listen to me.

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    • Ch
      christina117 Jul 19, 2012

      hey they charged me too! and they said they would charge only $1. did you get the 29.95 refunded?

      0 Votes
    • Ji
      Jim Brinson Aug 13, 2012
      This comment was posted by
      a verified customer
      Verified customer

      This company must be stopped! The word free, means free, not a dollar. that is the scam, just to get your credit card #no, they did the same to me, they charge me a dollar, and seven days latter they took $29.95 out of my account. and I called them the next day, they did not want to give my money back, I started sending them E-mails and they finely gave me back my money. that was in June, now it is august, and they took another $29.95 out of my account. after I canceled it in June, and now they do not want to give me back my money, again. But this time I gave them 24 hours to put the money back in my account, by E-mail. after that I'm going to file a class action law suit against them, I have tried to file a complaint with the Better Business Bureau, But they are not listed with the BBB, I'm still working on it, I will find out who they are, and bring this to a stop. If you wish to shut this company down, and become part of this class action law suit, Please contact me at [protected]@yahoo.com, I will need your help to shut them down, Please send me a letter of what they have done to you, I will need them to go to court with. with out your help this class action can not be filed. let us stand together and shut them down. .

      1 Votes

    ScoreSense.com — unauthorized debit card debit from my checking account

    Unauthorized debit card debit from my checking account in october, 2011. The computer read transaction...

    ScoreSense.com — unaurthorized withdrawl of funds fom my account

    This company is taking money out of my bank account without my permission. The account they are taking the...

    The complaint has been investigated and
    resolved to the customer's satisfaction
    Resolved
    ScoreSense.commembership

    Re: unauthrized charges

    I was surfing the website that I came acrossed with scoresense.com for a free trial. I can't access the website I was looking for without signing up for the free trial from scoresense.com. So I did sign up this was happened the first week of june. After a week I checked my bank account I saw a charged for $ 29.95 from scoresense.com taken from my account. The website requires you to put a bank account before you completeto sign up for the offered trial. I contacted scoresense.com by this tel: [protected] to dispute the charges. I called the tel: no. The person I talk to over that phone said call this no.[protected] they will take care of my complains. So I called the no. I talked to the person by the name of michael I was explaining my complains michael said that infact that I was already a member way back october of last year. I was surprised I said how did it happened. He said that there is some transactions that had been denied since november of last year. I have no idea about all of this things that's why i'm sending this complain.

    Please take actions about this. I appreciate it and thank you.

    Gregorio cajipe

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      • Sc
        ScoreSense Nov 01, 2012

        Hi,

        If you would like to speak with someone directly, please contact our Customer Care team at [protected] to address your concerns. Our agents are available during the following hours:

        Monday through Friday, 8AM to 8PM CST
        Saturday, 8AM to 5PM CST
        Sunday, 12PM to 6PM CST

        We look forward to assisting you.

        Thank you,
        ScoreSense

        0 Votes
      • Lu
        Lucius Gallion Jan 30, 2013

        Terminate my membership with ScoreSense beofre my trial period ends.

        0 Votes
      • Lu
        Lucius Gallion Jan 30, 2013

        Terminate my ScoreSense membership.

        0 Votes
      • Ji
        jinjer.brandy Mar 05, 2013
        This comment was posted by
        a verified customer
        Verified customer

        Lucius,
        You will have to actually call and talk to someone. And just know that when you do, t hey will try to hard sell you something else. You will need to remember this phrase...
        "I need to speak to your supervisor". And keep saying it when the response to.."Cancel my account", is met with more sales.

        They will eventually get the message and cancel the account. Another method is to cancel the credit card and get a new one issued. That normally stops these sharks.

        ~Best of luck
        Brandy

        0 Votes

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      ScoreSense — unauthorize charges

      I only agreed to 1.00 refundable one time charge. I found a 1.00 but they also charged me 29.95! I call them...

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      The complaint has been investigated and
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      Score SenseI had a good transaction with company

      I submitted my information to score sense and was informed in their add they would charge only $1.00 for my credit reports. They did not list any other price but once I received the reports and my credit card was charged, they wanted to charge me $29.99 for a month of credit monitoring. I choose not to receive that feature and called them. I was very pleased with the way it was handled. The customer service rep cancelled my membership immediately and nothing more has appeared on my bill. An email was sent by the company verifying the cancellation. Was happy with the service I received.

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        The complaint has been investigated and
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        Score Sensecredit score

        Credit score has three different scores per prospect management/score sense. Credit sense scores trans union 579; experian 593; equifax 540 date 4/2/12 prospect management scores different middle score 502 date 4/6/12 and sense score 4/10/12 trans union 529; equifax 561; experian 505. Midland 712.00 for us bank should be removed due to the account was opened in 2001 disputed over 7 years old. Credit collection 410.00 bank of america disputed. If this account was not over 5 years I would not have been able to open a bank account this should be removed also. Midland disputed for 344.00 and removed. Web sites www.equifax.com www.experian.com and www.transunion.com

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          The complaint has been investigated and
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          ScoreSensedebting my checking account w/o permissin

          Their address is listed more completely somewhere in the list of
          Consumer complaints.

          These people advertise that for 1 refundable dollar, they will send you a report on your credit scores.. So they did this, using my checking account debit card. However, they neglect to make it very clear that you are signing for membership at $29.95 a month unless you cancel within 7 days.

          So, on looking online at my bank statement, I find that charge, call them, and they say they have to turn it over to billing department. They finally give me a cancellation for membership number but neglect to send that via email for proof.

          Also, 8 hours later, after speaking with 3 reps., they do send me an email saying they are giving me back my dollar but not crediting my $29.95.

          So, I cut and pasted every complaint on this board, about 8 pages worth, and sent them to the company, via email, telling them that these are people they have scammed, going back to 2010, and that I will report them to my dispute dept of my bank, to bbb, and very possibly to ic3.gov, which was recommended by one of the victims of this scam outfit.

          I am going to print out all 8 pages of the complaints to give to my bank as more evidence.

          David gross wanted to set up a class action.. I think that is a good idea.. Need to get this lot out of business.

          Girl interrupted.

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            • Su
              Summerdays Apr 01, 2012

              No, they don't make it clear at all. I don't know what web site you are reading,
              but the one I was reading did not clarify this term of condition at all,
              nor was there any area in which one signed on a box, "I agree" so
              that dozens of us are victims of this corrupt organization.

              Furthermore, they are rats in a sinking ship. They will be reported
              by anyone who has the time and fortitude to do so.

              My bank looks unfavorably on such fraud.

              There will be a dispute of this illegal action, and they will refund
              this money. It is a criminal act to mislead and to withdraw
              funds from a checking account w/o written permission.

              2 Votes
            • Su
              Summerdays Apr 01, 2012

              As I recall, they do not have an introductory sentence stating that one should
              read the bottom of the page, the small print, nor do they give a hint that
              there is such an option.. the invite is to donate a dollar and get a report,
              and the dollar is refunded.

              They did not even refund the dollar.. it wasn't until my phone call yesterday
              that they emailed me they would refund the dollar.. I am still waiting for that.
              It had been over 10 days, and if I had not made an issue of it, the dollar would
              not have been offered back to me. They think that will pacify me. WRONG.

              From what I read on this particular Complaints Blog is that many intelligent
              and educated people were also deceived. True, some of the posters do not
              have a grasp of spelling, grammar, and punctuation, but they are sincere
              in their perception of what occurred.

              If it were only a handful of people, well, one might think the terms were made
              clear: that you are signing your life away to a place which takes your money
              without any road signs, refuses to credit it back, and has sales people/reps
              who are rude and obnoxious. The woman I spoke with the first call was
              motor-mouthed and spoke as if she were running for a train, no
              audio devices attached to her vocal cords, and without any charm.

              Sorry, I do not rationalize their unethical dealings with the public.

              1 Votes
            • Be
              Beware of ScoreSense.com Apr 18, 2012
              This comment was posted by
              a verified customer
              Verified customer

              I agree with the complaints as I am currently trying to receive a refund for the $29.95 unauthorized charge made to my MasterCard. I did not receive notification that the "free trial" was ending which would have allowed me sufficient time to cancel. I did not receive an invoice stating that a charge was made to my account. I realized that the charge was made when I tried to use my card and it came back as having insufficient funds. After investigating with my credit card company I discovered that the reason was the ScoreSense charge. When I called to cancel the customer service rep assured me that the account would be cancelled and I would receive a refund. Then 24 hours later I receive an email stating that a refund would not be granted because I cancelled AFTER the trial period expired. I have filed a dispute with my credit card company, the BBB and FTC. This must stop!

              The terms were NOT made clear. In order to fully understand the terms and conditions you would have to find the tiny link at the bottom of the page. They take every step possible to direct your visual focus away from that. I foolishly trusted them since they are in the business of protecting the consumer from fraud and scams. They are inflicting exactly that on anyone who signs up for their so- called free trial.

              0 Votes
            • Lo
              LordVengeance Apr 25, 2012

              I signed up for a free trial with these idiots (on 19Apr12), which was supposed to be a free 7 day free trial, and on the 2nd day of the free trial (20Apr12), they had ALREADY taken the money out of my account for a month membership. I called my bank because I had no idea why money had come out of my account, & found out it was Scoresense. It STATES in their terms and conditions that if you cancel before the 7 day trial that you will NOT be charged, and they make this VERY clear. Well...they had already taken it out of my account (not a hold, either, but completely out), on the 2nd day of my free trial (on the 20th, which wasn't supposed to come out until after the 7 days, IF I didn't cancel). I promptly cancelled my account with them (on the 2nd day of the free trial) & requested a refund (on 20Apr12). These ###s then sent me an email on the 24th of April telling me they were denying my refund because I hadn't cancelled my free trial before the 7 days were up. Now realize, I signed up for the 7 day free trial on the 19th, then cancelled on the 20th. They sent me the denial of refund email on the 24th. Had I NOT cancelled, my trial wouldn't have even been up until the 26th. Can these guys even do basic math? They sent me an email telling me they wouldn't refund my money because I hadn't cancelled before the trial had ended 2 DAYS before the trial would have even ended !!??!!

              These guys are frauds and just trying to get your credit card #. They have done this to alot of people. People that have cancelled are STILL being charged/ripped off, some even being charged for months after they've cancelled, EVEN those like me who DID read the fine print and cancelled BEFORE the 7 day free trial was up. I've got printed copies of all emails, etc. and am still trying to get this money refunded. I'm working with my bank now (For god's sake if this happens to you, CALL YOUR BANK and tell them not to take any more transactions from Scoresense), and will be contacting the Better Business Bureau (among others), and possibly a lawyer.

              Avoid these thieves like a plague, & if they've done this to you, do anything you can to help get them shut down.

              0 Votes
            • Lo
              LordVengeance Apr 28, 2012

              UPDATE: After contacting my bank and dealing further with Scoresense operators, I finally managed to get a refund. I would like to think the above scenario was just a fluke, but I've seen so many complaints on these guys that I still wouldn't recommend giving them your credit card #. Just the fact that they yank money out of your account for a membership as soon as you start your free trial is red flag enough. I got a refund, but that could have had alot to do with the fact that I had printed copies of all the emails, etc. I got (ALWAYS print out emails & correspondence, ALL of it). Never had I had anyone take money out of my account before the free trial was up, & I've had quite a few free trials. I got a refund, but I've read about a LOT of people who haven't, so I'd still say dealing with these guys is risky business. Besides, with these guys' math skills, I don't think I'd want them watching my credit anyway.

              If you have any problems like the above one, print out all correspondence from them (to send to them & your bank) and keep on them. If they won't do anything, contact your bank (& send them copies of everything) and have them dispute it. 9 times out of 10 your bank should be able to get it refunded. If your bank doesn't want to do anything about it, get another bank.

              0 Votes

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            ScoreSense.com — fraud

            Applied for this free credit score report from all three agencies and canceled soon after receiving the...

            The complaint has been investigated and
            resolved to the customer's satisfaction
            Resolved
            Score Sense — unauthorized fees-

            I am a hard-working citizen-from new hampshire. I have a small income, and never consented or...

            Oil Scoresense.comscam

            I never used this website for shopping but somehow they charged my credit card. The total amount of $30 was stolen from me.

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              The complaint has been investigated and
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              OTL ScoreSense.com — money taken out of checking acct

              I noticed a charge on my bank statement for $29.95 and thought it was a gas charge for my husband getting...

              ScoreSenseunauthorized charge

              My name is james thornton and there ws a charge of 29.95 made on my credit card on feb.16 of this year which was not authorized by myself nor my wife. We called yesterday and told your customer service dept. She informed me that they would see about taking that charge off my credit card. Also to email you about this transaction. I would appreciate response as quickly as possible.

              Thank-you
              James thornton
              [protected]@charter.net

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                • Lb
                  LBJ2011 Nov 09, 2011

                  Charged my MasterCard $29.95 On 11/7 for 3 credit report monitoring service Unauthorized I never visited their site nor signed Up for Any credit monitoring(My credit card company Offers that As A free service so I'd have no reason to pay for It)If this has happened to you call this number And press [protected]-I got An Immediate cancellation And Refund.
                  When I said I didn't their service the customer service Agent asked About identity protection I said I'm Already.
                  Go to www.allclearid.com
                  Their basic service Is free.
                  The free version tries to sniff Out suspicious Activity via Online surveillance And the monitoring Of Identity Attack reports from major company databases.In Addition the free service Also supposedly Offers to help you with repairing you're Identity should somebody run Off with It.

                  0 Votes

                The complaint has been investigated and
                resolved to the customer's satisfaction
                Resolved
                ScoreSense.comidentity theft

                This is not a complaint! Everyone is fast to complain about things happening
                To themselves when in reality they just don't read! If you get mad at this then you are not paying attention to whats going on. I have been a scoresense member
                For almost a year! If I didn't have the identity theft insurance then I would have been liable for a huge loan taken out in my name. My credit scores were lousy and I thought this wouldn't happen to me. I was skeptical about this but I know now without identity theft insurance we are all at risk. The government can't help us, we need to start waking up and taking responsibility for ourselves. So when I read a company took money from an account; that person put the information in without paying attention to what they were doing, they did not read the fine print and then they want to cry mommy when something happens to their account or life or whatever! Sorry to say but : what happened to people taking responsibility for their actions??? No one at this company ever stole your info you gave it freely!! But its my life saver because I didn't have to pay back the loan! Did not have to pay court costs! And the lawyer fee was paid. So when you go to scoresense maybe its your subconscious trying to keep you safe from yoursel[censored] If you think a company has taken your credit card and I know this company never does you need to prove you did not do it. And if there is credit card activity on your card after you have signed up and you report your credit card as stolen then its fraud on you and you probably will go to jail! So people please start taking responsibility for yourselves and before you knock a company you better make sure, what your saying is correct!!! I don't like to see companies that are out to help people be unfairly accused. Thank you for reading. And remember no one makes you put your info into a computer if you do it freely then you need to take responsibility for your actions.

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                  • Je
                    Jessie135 Feb 07, 2013

                    Dear deemar...regarding your [protected] post, I hope you are still thrilled by the "excellent" service ScoreSense has given to you. Now that it's been a year since your post, I wonder if anything has changed with your situation or opinion of this fraudulent, blood-sucking, totally unethical "company". Maybe you're the miraculous "one-in-a-million" American who didn't fall prey to this scam that has affected thousands, perhaps millions, Most were probably not rich or even somewhere in the ranks of middle class . The "Great Recession" has had a catastrophic effect on so many of us...loss of home, loss of job, and definitely great difficulty in providing for our families (not to mention the raw effects psychologically of being hopeless, helpless, and unable to know if their situation will ever change.. Many would certainly be more than curious to find out their credit scores to see their potential of ever being able to make a better life for themselves and their loved ones. I feel that this company is intentionally preying upon people during difficult times and was designed to do just that. I'm sure that there is some good in "Score Sense". I don't doubt it, but I also believe they know what they're doing wrong. Thank goodness things are improving in the job market and housing. By the way, would you happen to be employed by this company or know anyone who is? Peace.

                    1 Votes
                  • Lm
                    lmac927 Aug 15, 2014

                    Bravo Jessie135!
                    My thoughts exactly- Score Sense(less) is sucking the life out of me, just as they were 1 1/2 years ago. Score Sense did the same scam with me, they took $1.00 for the 7 day trial, which I agreed to, then on the "7th" day, I cancelled, THEN, approx 8 days later, they charged my account/credit card the $29.99 not once, but TWICE for TWO accounts, every month for about a year plus a few months. I'm too trusting, and often go paperless, so I don't receive a bank statement per se, so I rarely check my bank account (bad, I know) cause I rarely have enough cash in it anyway. I called customer "care" (HA!) and they practically accused me of being stupid and forgetful, and that maybe I forgot that I signed up twice and maybe I didn't cancel, after convincing the rude woman that I was of sound mind, she snottily told me that she would see if the credit dept would CONSIDER a refund!! Well, after more phone calls, and follow ups, I NEVER got ANY refund! Now guess what? They are back at it, they popped up again taking unauthorized monthly payments from my account, prey on the weak and economically disadvantaged? you bet they do! What kind of people do you have to be to do something like this? I wonder if they stalk the disabled and elderly, so they can steal their wheelchairs and walkers, only to post them on __ Bay for a nice price! They need to be shut down!

                    0 Votes

                  The complaint has been investigated and
                  resolved to the customer's satisfaction
                  Resolved
                  ScoreSense — refund

                  My first complaint was meant for scoresense.com. I would also like to request my refund personally, since I...

                  ScoreSense.commoney taken illegally out of my account

                  Scoresense.com has been taking money from my master card, first 1.00 than two more times for 29.95 ea. I called the company to ask how they got my card number and they said I must of made a recent purchase and my info was sold to them. They said they sent me an email asking for more info, which they never did so they could enroll me into their program which I didn't want. But they started taking the money anyway until I noticed it on my statement. Now the credit card company is holding the money until they investigate. I was told by the card company that there was very little they could do to prosecute this company. But they would eat the charges if score sense refuses to give the money back. To me the selling of my info is a violation to my right to privacy and should be punishable by law. And the fact they took the money without my authorization should also be punishable. And the government should be responsible for protecting our rights.

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                    • To
                      toolateforcake Jan 21, 2013

                      Gary, you know the business. Because you work in it. You're the same Gary Richard Mallinger from Deerfield, FL, who establishes LLC companies that profit off of fraudulently charging consumers? These companies:

                      Pearl International Marketing Inc, LLC
                      G.M.I. Construction, Inc, LLC
                      Consolidated Construction International, LLC

                      P.S. Send my love to Marta.

                      0 Votes

                    ScoreSenserefund denied

                    I just wanted to check my credit score, which I hadn't ever done before and I was to give my credit card number to pay one dollar. I went to credit score.com. Anyway, just a couple of days ago I called my credit card company and they said that there was a charge of $29.95 in process of being charged to my account. I told them I didn't even know who ScoreSense was. They gave me a number to call and I did, talked with a man and he said he would put in a request to refund my money. Today, two days later, I called to see if my money had been refunded, and it hasn't. As a matter of fact they denied my refund and said the same they have told others, that my time had run out to get a refund. I didn't even have a clue I was joining anything. Mind you I am on disability, I can't afford a scam like this, and at christmas time, too. Every penny counts. If I would have known this was a scam like this, I would have never checked my credit score. Some one please help me and those that are in the same boat with this company. Some times people just don't understand all the ins and outs, but I try.

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                      • De
                        Debra McSween Apr 22, 2012

                        This company should make every employee give out thier debit card numbers - CEO's to the bottom of the list. Then anyone could debit from thier accounts at random WITHOUT AUTHORIZATION. As they say...### runs downhill. How DARE they lie to me and say that it a Free service and the the $1.00 was refundable. Then yesterday...they took an unauthorized $29 out of my account. Where the hell is the Better Business bureau when good, hard working, and honest people need them????

                        0 Votes

                      The complaint has been investigated and
                      resolved to the customer's satisfaction
                      Resolved
                      OTL*ScoreSense.comcredit score reporting

                      Unauthorized automatic payment for service... Claims that the free credit score report under terms and conditions says will be automatically enrolled for credit score monitoring and I should of received email that must of gone into my spam folder... They are full of bs. Linda emaplyee # 211980 claims she will request refund but cannot promise. I will post everywhere I can that otl*scoresense.com are total scammers!!!

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                        • Ab
                          Abbylamask Dec 14, 2011
                          This comment was posted by
                          a verified customer
                          Verified customer

                          Yes they are thieves! I called and cancelled within the 30 days, actually it was the same day. Even got a confirmation number, they charged my account 3 months before I caught them, they said someone logged back on from my computer and authorized it.
                          Total nonsense and lies. Said they could only refund within 30 days, so two months of $29.95 was not recovered. Beware, stay clear of Scoresense.com and anything they may change their name to...

                          0 Votes

                        ScoreSense — fraud

                        I was online with chase bank on 12-07-11 when I got a "pop up" notice that my bank account my be in jeopardy...

                        ScoreSense.comcharged my account and can't access the site

                        My debit card was charged to access website and now I can't even get to the website to view it or cancel membership and i'm using the correct username/password to log in and i'm told that the account is locked out to try again later! I want my account refunded and my membership cancelled immediately! No questions asked! I have no use for the website! I feel that I am getting scammed!

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                          • Fe
                            fedup33 Nov 26, 2011

                            Horrible company. Charged my account $29.95 when I signed up for a $1 credit check

                            1 Votes
                          • Db
                            dbougher Dec 18, 2011

                            Me too!!! was told I would get an email stating service was cancelled and would take 1-2 days for a refund and I haven't seen the money posted back to my account. Has any one had any luck getting their money back?

                            0 Votes
                          • Fr
                            Franciscocruz Jan 22, 2012
                            This comment was posted by
                            a verified customer
                            Verified customer

                            There a bad company they took my money to there thefts I will never use them there a fraud themselves

                            0 Votes
                          • Vi
                            vickie moss Feb 13, 2012

                            I would like to cancel my services. I was under the impression that at first $1 ill be taken out of my account, but $29.95 was taken out which made my account overdrawn. I no longer want to be en rolled in your services.

                            Thankyou
                            Vickie Moss

                            0 Votes
                          • Vi
                            vickie moss Feb 13, 2012

                            Igot a sour stomach after a feeling of being wronged.Therefore I lost all trust

                            0 Votes
                          • Vi
                            vickie moss Feb 13, 2012

                            you took too much out so cancel me out

                            0 Votes