The complaint has been investigated and
resolved to the customer's satisfaction
Resolved
Santander Consumer USABilling and website issues

F Review updated:

I have a problem with accessing the website seems like every month whenever I need to make a payment. You enter your user name and password hundreds of times and nothing. I know that what I'm entering is correct. It doesn't tell you that it's not, that the combination is incorrect, try back later or anything. They also don't give you the option to cancel a scheduled payment like most other companies. I needed to re date a payment that wasn't even due yet and was told by a supervisor that it had already been processed so they couldn't help. There was no way that the payment couldn't have been processed that quick and for several days out. This is a very deceptive company.

Responses

  • Ce
    Cee My Jul 28, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Same here. Recently, their website is gone.

    0 Votes
  • St
    STERILEBAT Oct 27, 2010

    If you ever get the change to refinance with another company, you had better run dont walk to sign with someone else.Their web site, i believe is rigged so you cannot sign on no matter how many times you call them to reset.The federal trade com. should look into this company.

    0 Votes

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