Santa Barbara Tax Products Group (SBTPG) — customer service, tax refund
I will never file with Turbo Tax again because Sbtpg has horrible customer service. They don't repond to emails, there is no one to talk to when you call their numbers and when you have someone else's money, you need to be able to speak to someone about it. Sbtpg, you should be releasing refunds as soon as you receive them & process them but instead you hold them until the actual direct deposit date collecting as much interest off of the money as you can. It's pathetic! Turbo Tax has lost so much business this year from millions of Americans because the way this bank operates is horrible! Millions of Americans will use H&R Block, Jackson Hewitt or another tax preparer that releases funds as soon as they receive them & take their tax preparer fees out. Do not use Turbo Tax to file your taxes people!