CB Investment, Insurance and Financial Sanlam Personal loan application processes disaster/empty promises

Sanlam review: Personal loan application processes disaster/empty promises

QuinnDel of ZA

Oct 04, 2025 12:23 pm EDT

Verified customer

Featured review

Disgrunted customer - bad service. Application approvals became a CIRCUS of note. Approval credit ref SPL NCRCP272 (1/10/2025). 2x debicheck mandates approved (last one 3/10/2025) (2nd time done in 3 days. Was promised payout. 4/10/2025-agent called Saturday 4/10 @+16h45 to ask for additional info. Back at square 1? IS SANLAM TRAINING THEIR AGENTS CORRECTLY - DEFINTELY NOT! UNPROFESSIONAL TO A T

Desired outcome: Must go to senior management to sort out asap. Way beyond a joke. Hint - SPL NCRCP272. Look on your records for an application going on for days-all voice recorded. I followed your process and gained ZERO!!!

Oh yes, AND ...asked the Agent to ensure management phones me within an hour of ending our call. Now 18h20...SWEET NOTHING! Is this the way to treat customers? As you can see...it has taken me 4 days to reach this boiling point. It is like giving a Birthday gift to someone and repeatedly taking it back. Hope you get my point...

0 comments

Add a comment

Sanlam - Refund of premiums 3

Resolved

Sanlam - DEDUCTIONS ON MY SALARY 1

Sanlam - Claim 1

Resolved

Sanlam - failure to pay out claim

Resolved

Sanlam - I am just very surprised at your lack of interest 1

Sanlam - Feedback on two pot savings withdrawal

Sanlam - I have requested the new legislation option to withdraw on your Retirement Annuity before age 55 - legislation came in during September 2021

Sanlam - funeral cover and the overall bad customer service

Sanlam - Direct axis loan

Sanlam - Dream Builder

View all Sanlam reviews and complaints

Sanlam Contacts

Sanlam phone numbers

+27 860 726 526

Click up if you have successfully reached Sanlam by calling +27 860 726 526 phone number 7 7 users reported that they have successfully reached Sanlam by calling +27 860 726 526 phone number Click down if you have unsuccessfully reached Sanlam by calling +27 860 726 526 phone number 9 9 users reported that they have UNsuccessfully reached Sanlam by calling +27 860 726 526 phone number

Service & Advice

+27 219 165 000

Click up if you have successfully reached Sanlam by calling +27 219 165 000 phone number 4 4 users reported that they have successfully reached Sanlam by calling +27 219 165 000 phone number Click down if you have unsuccessfully reached Sanlam by calling +27 219 165 000 phone number 5 5 users reported that they have UNsuccessfully reached Sanlam by calling +27 219 165 000 phone number

Service & Advice

+27 219 479 111

Click up if you have successfully reached Sanlam by calling +27 219 479 111 phone number 1 1 users reported that they have successfully reached Sanlam by calling +27 219 479 111 phone number Click down if you have unsuccessfully reached Sanlam by calling +27 219 479 111 phone number 1 1 users reported that they have UNsuccessfully reached Sanlam by calling +27 219 479 111 phone number

Head Office

+27 117 786 000

Click up if you have successfully reached Sanlam by calling +27 117 786 000 phone number 1 1 users reported that they have successfully reached Sanlam by calling +27 117 786 000 phone number Click down if you have unsuccessfully reached Sanlam by calling +27 117 786 000 phone number 0 0 users reported that they have UNsuccessfully reached Sanlam by calling +27 117 786 000 phone number

100%
Confidence score

Sanlam Alice Lane

+254 205 138 200

Click up if you have successfully reached Sanlam by calling +254 205 138 200 phone number 2 2 users reported that they have successfully reached Sanlam by calling +254 205 138 200 phone number Click down if you have unsuccessfully reached Sanlam by calling +254 205 138 200 phone number 0 0 users reported that they have UNsuccessfully reached Sanlam by calling +254 205 138 200 phone number

100%
Confidence score

Kenya

+230 266 6800

Click up if you have successfully reached Sanlam by calling +230 266 6800 phone number 1 1 users reported that they have successfully reached Sanlam by calling +230 266 6800 phone number Click down if you have unsuccessfully reached Sanlam by calling +230 266 6800 phone number 0 0 users reported that they have UNsuccessfully reached Sanlam by calling +230 266 6800 phone number

100%
Confidence score

Mauritius

+258 21 494 821

Click up if you have successfully reached Sanlam by calling +258 21 494 821 phone number 1 1 users reported that they have successfully reached Sanlam by calling +258 21 494 821 phone number Click down if you have unsuccessfully reached Sanlam by calling +258 21 494 821 phone number 0 0 users reported that they have UNsuccessfully reached Sanlam by calling +258 21 494 821 phone number

100%
Confidence score

Mozambique

+264 612 947 111

Click up if you have successfully reached Sanlam by calling +264 612 947 111 phone number 1 1 users reported that they have successfully reached Sanlam by calling +264 612 947 111 phone number Click down if you have unsuccessfully reached Sanlam by calling +264 612 947 111 phone number 0 0 users reported that they have UNsuccessfully reached Sanlam by calling +264 612 947 111 phone number

100%
Confidence score

Namibia

+268 24 041 338

Click up if you have successfully reached Sanlam by calling +268 24 041 338 phone number 1 1 users reported that they have successfully reached Sanlam by calling +268 24 041 338 phone number Click down if you have unsuccessfully reached Sanlam by calling +268 24 041 338 phone number 0 0 users reported that they have UNsuccessfully reached Sanlam by calling +268 24 041 338 phone number

100%
Confidence score

Swaziland

+255 222 120 188

Click up if you have successfully reached Sanlam by calling +255 222 120 188 phone number 1 1 users reported that they have successfully reached Sanlam by calling +255 222 120 188 phone number Click down if you have unsuccessfully reached Sanlam by calling +255 222 120 188 phone number 0 0 users reported that they have UNsuccessfully reached Sanlam by calling +255 222 120 188 phone number

100%
Confidence score

Tanzania

+256 414 348 289

Click up if you have successfully reached Sanlam by calling +256 414 348 289 phone number 1 1 users reported that they have successfully reached Sanlam by calling +256 414 348 289 phone number Click down if you have unsuccessfully reached Sanlam by calling +256 414 348 289 phone number 0 0 users reported that they have UNsuccessfully reached Sanlam by calling +256 414 348 289 phone number

100%
Confidence score

Uganda

+260 211 257 713

Click up if you have successfully reached Sanlam by calling +260 211 257 713 phone number 1 1 users reported that they have successfully reached Sanlam by calling +260 211 257 713 phone number Click down if you have unsuccessfully reached Sanlam by calling +260 211 257 713 phone number 0 0 users reported that they have UNsuccessfully reached Sanlam by calling +260 211 257 713 phone number

100%
Confidence score

Zambia

+44 117 975 2125

Click up if you have successfully reached Sanlam by calling +44 117 975 2125 phone number 1 1 users reported that they have successfully reached Sanlam by calling +44 117 975 2125 phone number Click down if you have unsuccessfully reached Sanlam by calling +44 117 975 2125 phone number 0 0 users reported that they have UNsuccessfully reached Sanlam by calling +44 117 975 2125 phone number

100%
Confidence score

United Kingdom

More phone numbers

Sanlam emails

life@sanlam.co.za

100%
Confidence score: 100%

Support

Sanlam address

2 Strand Road, Bellville, 7530, South Africa

Sanlam social media
Checked and verified by Olivia This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more

Oct 06, 2025
View all Sanlam contacts