CB Investment, Insurance and Financial Sanlam Complaints #2-21

Sanlam review: Personal loan application processes disaster/empty promises

QuinnDel of ZA

Oct 04, 2025 12:23 pm UTC

Verified customer

Featured review

Disgrunted customer - bad service. Application approvals became a CIRCUS of note. Approval credit ref SPL NCRCP272 (1/10/2025). 2x debicheck mandates approved (last one 3/10/2025) (2nd time done in 3 days. Was promised payout. 4/10/2025-agent called Saturday 4/10 @+16h45 to ask for additional info. Back at square 1? IS SANLAM TRAINING THEIR AGENTS CORRECTLY - DEFINTELY NOT! UNPROFESSIONAL TO A T

Desired outcome: Must go to senior management to sort out asap. Way beyond a joke. Hint - SPL NCRCP272. Look on your records for an application going on for days-all voice recorded. I followed your process and gained ZERO!!!

Oh yes, AND ...asked the Agent to ensure management phones me within an hour of ending our call. Now 18h20...SWEET NOTHING! Is this the way to treat customers? As you can see...it has taken me 4 days to reach this boiling point. It is like giving a Birthday gift to someone and repeatedly taking it back. Hope you get my point...

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United Kingdom

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Sanlam emails

life@sanlam.co.za

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Sanlam address

2 Strand Road, Bellville, 7530, South Africa

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Oct 22, 2026
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