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CB Travel and Vacations Sandals Resorts Safety
Sandals Resorts

Sandals Resorts review: Safety

S
Author of the review
10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am writing to formally express my outrage and deep dissatisfaction with both the safety standards and the shockingly poor customer service I received during my honeymoon stay at Sandals Royal Curaçao from 4/13-4/18.

While at your resort, I cut my lip on a piece of glass that was inside my orange juice. This was not just an inconvenience — it was a serious safety hazard that could have resulted in far worse injuries. It was uncomfortable to eat and drink for the remainder of my vacation. Instead of receiving the care and concern any guest should expect after such a disturbing incident, I was met with indifference. Your management’s primary concern appeared to be completing paperwork at the nurse’s station, rather than ensuring my well-being or offering any form of compensation for the physical and emotional distress I endured.

Let me be absolutely clear: this was a major safety failure at a resort that advertises itself as a luxury, world-class destination. Your response to this dangerous event was unacceptable. The lack of accountability and empathy shown has left me questioning the integrity of your brand — and I am now seriously considering escalating this matter beyond a simple complaint. While the service workers seemed to be shocked and apologetic, the management came across as condescending and arrogant. The management should be embarrassed by their response.

Unless I receive a meaningful response that includes a formal apology and appropriate compensation for the injury, the disruption to our honeymoon, and the overall inconvenience of our experience, I will have no choice but to share my experience publicly through travel review platforms, social media, and relevant consumer protection channels. Legal advice is also something I am currently exploring.

I expect to hear from a senior member of your team promptly. This situation demands immediate attention.

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  1. Sandals Resorts Contacts

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  3. Sandals Resorts emails
  4. Sandals Resorts address
    Calle Aquilino De Guardia, № 8, Panama, Panama
  5. Sandals Resorts social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Apr 30, 2025
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Sandals Resorts Category
Sandals Resorts is ranked 40 among 518 companies in the Travel and Vacations category
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