Samsung
Reviews and Complaints

I purchased my Samsung 8 plus on February 15th, 2018. Once it came in the mail I immediately put it in an Hard Case. Two days ago I was cleaning my phone and realized that the back of the phone was cracking like shattered glass. The phone is 2 months old and in a hard case. I do not remember dropping it. I purchased the phone directly from Samsung and Paid around 800.00. So I called Samsung and they said I would have to pay to repair the phone. Are you kidding me? I pay you 800.00 for a phone. That is cracking when it is in a hard, protective case and it is 2 months old. I have always used Samsung products but if this does not get resolved. I am done with Samsung.

Date of Incident: 14/04/2018
My Number: [protected]
Full Description: I have faced one of the most disrespect treatments from Samsung Egypt as my mob got damaged however this spare part got damaged one month ago with the same defect and now i have to bear the full cost to get it fix, anyway i gave it to the maintenance center last Saturday to be received after 48 hours then i called the call center to get sure if they finished, i surprised that they telling me, the didn't get the approval to fix it so far and they don't know when will receive it and i have wait till the approval obtained, is that normal! and now i don't know when i cant get my mob, I'm really very frustrated

DV 42H5200EP/A3 - Our Dryer had an error code where the lint sensor kept blinking, on 4/4/18 when I called 1-800-SAMSUNG the CS person did not have an idea of how to help, she sent an email with a troubleshooting link that did not work, I did find a way to find the information, but it was not helpful. She then told me if that did not work that I would have to call a repair person as they had no service center my area to help me. I called Appliance ASAP and they got someone out on 4/6/18. They did a diagnostics on my machine and determined that the motor & blower (that has a 1 year warranty, my machine is 1/5 years) the control panel (2 year warranty) all had to be replaced, totaling ~$979 (see attached estimate). This company did a check and these parts were not available anywhere (new or rebuilt) in the Continental US market. I called Home Depot in Snohomish on 4/6 and talked to the manager, Brian, who escalated it to his team that works with the manufacturers. When I did not hear back I stopped in and talked to someone in Appliances who printed off the warranty information on my dryer. After playing telephone tag and getting no where with Home Depot, I was told to call Samsung directly. On 4/13 I called and after 3 hours and being hung up on 4-6 times I finally got to someone that would help. An exception was made (ticket #[protected]), and I was to wait 24-48 hrs until someone called from the service center to book an appointment with me. I got a call on 4/16 at 12:30pm PST and they left me a message to state that they didn't have the right address, but there were no Service centers in Washington State, the ticket was closed and to call 1-800-SAMSUNG to update my address. I called back 45min later and they closed the ticket with no notes. After getting hung up on again several time and waiting for over 1.5 hours, I finally got through to Corey (Employee # 303133) who stated he would reopen the ticket #[protected] (received another email with the reference number #[protected], email attached) I confirmed my address, and given that there are no service centers in my area he got an exception to allow me to get Appliance ASAP to perform the service and to have either them or I call [protected] to determine if these parts (parts numbers were on the estimate that Appliance ASAP provided). I contacted Appliance ASAP and they agreed to perform the work and work with Samsung on reimbursement for the Labor, that it would be best for me to call the Parts department and determine if the parts are available and have them directly shipped to me. When I called [protected] they stated that they do not talk to customers only service centers, the woman who answered wouldn't repeat her name, she asked me what I had done to even help myself in this matter, I told her what happened, she said I don't talk to customers and hung up. I called 1-800-SAMSUNG back twice and after getting hung up on again, I finally reached Osnilda and she was very nice, after she did a lot of research ( about another 45 min-1 hr) she created another ticket (Ticket #[protected]), she stated that I needed to have this 2nd ticket created, the Dispatch unit needed to do one of two things, either confirm that there were no Service Centers that could service my unit OR if there were deem that the until could not be repaired, if either of these two criteria were met then Samsung would be able to offer a refund. I confirmed my address 3 times with this CS rep. I received a call on 4/18 @ 10:20am PST in which the Dispatch unit informed me that there were no Service Centers anywhere in my area that could service my unit. I confirmed my address with the person who called. I then called 1-800-SAMSUNG and after being hung up on once I called back and talked to Angelic (#[protected]) who stated that what I was told by Osnilda was incorrect and there was nothing that could be done. I let Angelic that after asked for a supervisor/manager for about 4-5 times I was finally at the point where I was demanding to talk to someone. She then transferred me to Larry who is a case manager (10:50am) He stated that my dryer old had a year warranty and that the documents I had were wrong. There was nothing that Samsung could do for me, if I wanted to have the company that I originally had come out and diagnose it fix it I could, but Samsung could not help in any way. At 11:34am, I instructed him that I was done with all the run around that Samsung has done since this started. I was done with being hung up on, I didn't want to be put on hold any more, I asked him what his escalation process was and who he escalated issues to, he never did answer me. I let him know that I wanted him to discuss my case which whomever he needed to and that he needed to call me back [protected]) and let me know what Samsung was going to do to help me out.

I do not want to pay $979 to repair a machine that is being discontinued that I can go to Home Depot to purchase right now for $648. We purchased a Refrigerator, and washer/dryer in July 2016 and installed it in our brand new home in August 2016. We loved our Previous Samsung Refrigerator that we had for 12 years which is why we kept with the brand. We will purchase more appliances from this company in the future. But this experience has been horrific and I have higher expectations for how customers are treated. Especially when you purchase something this large and used so much, and it is only 1.5 years old.

In October 2016 if not early November I purchased a defy stove and a samsung washing machine from fair price in southgate value market, I have been having endless problems with the samsung washing machine from last year early till date the dryer is not working I have contacted samsung a couple of times the first two times they sent a technician to fix it, then I have logged complaints on hello Peter, contacted samsung and was told I would be called back till date no one has ever called me back I have been stuck with a useless washing machine that doesn't work it only washes and the dryer is not functioning if I wanted to do hand washing I wouldn't have bought the machine it's pointless though having it in any case it's as useless as not having one, I have given samsungs call centre agent my numbers two of them but I can tell you this I have never received a call back till date and iam getting irritated coz they won't even extend the warranty of the time wastage their doing I have heard it with the bad treatment I am receiving as if their doing me a favour I didn't win that machine I bought it cash with my hard earned cash had I known it would be like this I would have just bought a different brand.

Dear Management,
Watch out your Malaysia Microwave and Oven Klang, Selangor plant, all the microwave and Oven plastic parts content recycled resin and I know some of the OEM supplier use 100% recycled resin especially internal parts that we usually won't find out.
I know because I used to supply to them and I personally see how they mix and match, all your purchasing department staff will cover for them because they get pay and commission (Monthly USD5, 000 or above). Every time when Samsung HQ send people to audit or spot check their factory and Samsung purchaser will inform the OEM supplier to exchange the resin from recycled grade to Virgin grade until your man leave their factory.
They common use recycled such as ABS, PC, PP Black(100%), PPFR(100%) and POM(100%), I write this complaint letter because of unfair to the consumer, we pay full amount to buy your product but we didn't get good quality product.
Try to check on this 2 OEM suppliers show below
1) https://www.kosplus.com
2) http://www.namkeong.com
There are more supplier like them. If u want to find out whether is true or not, you can spot check them without notice Malaysia Samsung.

I purchased a Samsung S8 from Samsung Egypt, and paid extra fees for VIP services. Unfortunately, I lost the receipt and their branch where I purchased the phone was shut down. I contacted the call center and they insured that as per my phone serial number I am entitled to the VIP service but they are refusing to fix my phone for free as per the VIP service unless I have the receipt. I tried to reach a solution with them but in vein.

I want to tell you about a horrible experience with #samsung_egypt when my fiancé & I decided Samsung ( smart UHD 4K curved - 55 inch ) & cuz we trusted such a big name & though it would be a great experience & would be a great thing to get as a first thing to our home & what happened was the exact opposite we got the screen on the 3rd of feb from down town store & I've examined it at the store & we ship it in the car & was advised from the sales man who refused to ship the screen throw the store & insisted to ship it myself after assuring that its will rapped & assure it doesn't need any special shipping method & when I went home & took the screen from the box I found I big black spot on the left side of the screen & here it all the disaster started, i called the call center & promised me with a call back at night from a technician & that happened two days later & asked me to send him a pic of the screen while it's on & the serial number & I did & of course no reply & on the second day I got a call from the call center asking if the technician called back & advised that it's an internal crack in the screen & it's what cussing the black spot & it would cost me 11K to get it fixed as any crack out of warranty & what happed is a miss-use from me end cuz of the shipping & on the second day I went to the store with the TV & they advised that they can't help as they only a selling store & advised ether to go to the warranty warehouse or to call the call center so I want to warehouse & they refused to help & said we can't take any screen bigger that 32 inch as it can be broken & advised to call the call center to arrange a home visit or it talk to them over the phone & only advised it's a miss-use & here stared the contradiction & the call center manager that I asked to talk to advised this time that transportation should cuz any damage & when the home visit technician came to the house do you have advised that this kind of screen specially the curved one needs a special Shipping condition& technician who can assemble the screen at home And later I found out that the screen specially has a lot of problem as was mentioned in more than page on the social media and its very fragile and a lot of people complaining about the same model specially
#Samsung
#tvsamsung

We purchased Smart 32''LED TV from Dharmendra Electronics(Samsung shop), mall Road, Hoshiarpur, Punjab, India.
The shopkeeper took Rs 92, 000/- by my credit card and shopped with Paytm(without consent) on 04/03/2018(Sunday).
The owner requested my mobile on the pretext that being Sunday they forget to bring.
In good faith I gave them my mobile and credit card(my mistake trusting them). They gave computerised bill for 49'' TV against our requirement of 32 inches tv.
Shopkeeper said, we have to buy some other product to cover the difference.
However till date (13.03.2018), even after 4 days TV is not operating due to deficient and delayed services by dealer/Samsung.

We are old people without any pension and can not afford wastage of our hard earned money.

We want dealer/Samsung to take back TV and refund our money

1) Samsung shop owned by M/s Dharmendra Electronics, Mall Road, Hoshiarpur, Punjab, India, used our credit card and withdrew money (without our consent in from my paytm account) in their own account.

2) Washing machine not performing satisfactory.

3) Deficiency in services

Products supplied on 04/03/2016 by Dharmendra Samsung Plaza, Hoshiarpur-146001, Punjab, India, but invoiced(No. 1303, 1304) intentionally on 07/03/2018

4) UA32M5570AUMXL-LED TV-Even after 6 days no dish installed

5) WD80J6410AS-Fully Automatic Front Loading 8Kg washing machine
Demo(by Parminder of samsung service center)done but the final washed cloth was very damp instead of fully dry (as assured in the specifications of the washing machine.

A) We complained on phone and personal visits to Samsung shoppe requesting resolution, but no solution by dealer.

B) Multiple request to Samsung India (TV and washing machine departments) are without positive solutions.

Since after purchasing brand new and warranted items, commissioning is incomplete and unsatisfactory, we are convinced that Samsung India is deficient in providing sales and after sales services, as such we are afraid of using samsung products.

You are requested to advise dealer to take back above items(Washing Machine and TV) and return/refund our hard earned money.
Please treat it most urgent.
Thanks,

Shiv Kumar Sethi (H/o Pramod Sethi),
Hoshiarpur-146001, Punjab, India
Mobile:-[protected]
Mail [protected]@yahoo.com
12/03/2018

Bought all Samsung appliances for my home. 1 year passes and dishwasher brakes. No help from Home Depot where I bought it and customer service pretty much says too bad past warranty. Had to buy another dishwasher as fixing the old one wasent worth it. Fast forward 2 months later my dyer brakes same story and song. Too bad so sad now I have to pay to have that fixed. It's so frustrating after all the money I spent on buying the products and only a year old and paying more to either replace it or repair it. The repair guy even said even if we had got the warranty they just find ways to say it's not covered. Worst costumer service. Horrible products. Just waiting now for the next appliance to brake. Very unfair for the consumer. Will never buy Samsung anything ever again. Lesson learned.

I have been dealing with this problem since the middle of January. I tried to order 2 Note 8 phones on the Samsung app. I am approved for 3200$ on Samsung finance. For some reason, I am on a blacklist. When the phones did not arrive, I called Samsung and was told that I needed to be whitelisted. Many phone calls later, I escalated for a supervisor. I got Anoli, who sent an e-mail to another department to see if they could whitelist my name(account). I was told that I was not going to get a confirmation e-mail from anyone. I needed to wait for 48 to 72 hrs and then re-order. But if I am blacklisted and the order does not go through because of this, then the system keeps "glitching". Today I call AGAIN! and I am told that "there are other customers that are having the same problems. IT is checking into it" and I can "order using another method of payment". I AM FED UP! I asked for Anole's supervisor and was told that "upper management never has contact with the customers". I asked for an e-mail address or escalation and was told it could not be done. I called Samsung finance and they said there is no problem on their side. NO ONE TAKES RESPONSIBILITY. I love my note phone and I wanted to upgrade. Well... I have closed the finance card and I will NEVER buy Samsung again. I am also going to post in any electronic media I can so others don't go through the same problem I have. I would be amazed if upper management reads this. My e-mail is in your files.
At this time all that can solve the problem is a call from the company VP. I highly doubt this will happen. I won't hold my breath waiting.

I had no notice six months ago when I bought this idiotic thing at a very high price that it wouldn't actually be a family hub and I have not been communicated with since that Samsung are having problems with it.
I wasted yet another three hours on it last night with no success whatsoever (not intuitive - or not functioning?). Today I was told by customer service that "it is being worked on". That it doesn't work. D'YA THINK?
So why the price premium- it is just time consuming and an irritating, prominent reminder in the kitchen of being had!

Well lets see where do i begin!

brand new samsung tv barely 4weeks old has lines that cut thru the picture, i call samsung support they send a sub contracted tech out to take pictures and do a report, that tech sends report and picture back to samsung, the engineer at samsung based on the picture makes the determination that my tv has physical damage, the tech put in his report which i got at my request that there is no physical damage but some sort of internal pressure damage, how does a engineer sitting at a desk determine the fact that my tv has physical damage without him actually coming here and based on a photograph, i am livid with samsung!,

i should have bought a sony or any other brand tv way better customer service!, i am reading that many people have had the same problem with all the samsung tvs, internal combust from thermal heat and customers are being blamed for physical damage,

samsung is saying it cost a lot to repair a $400 dollar tv, it cost more to repair then to build and advertise and sell this tv!, who are they kidding? there is no physical damage to my tv, and samsung wants to swindle there way out to say there is physical damage to the tv, when the problem is internal?! now they want a second opinion gave me a whole new ticket number for another tech to come out again, , , , , why? whats going on here! i called them and asked what is the specific criteria as a engineer sits at his desk and determines that a tv has physical damage, no response! they dont know how to answer me!

i just need my tv repaired from samsung that built and sold me a faulty tv! i want a tv that has no physical damage to be repaired because of a internal issue, honor what u promise to your customers, dont lie and fabricate a repair so u dont have to take care of your customers,

i tell anyone buy a sony not a samsung, samsung does not take care of there customers!

I had sent my Samsung S7 Edge to be fixed on January 06, 2017 they had my phone for 3 weeks they told me they would only need 5 to 7 business days to fix the phone, I reputedly called customer serve and overtime I spoke with someone I got a different answer on what was going on, 4 different people stated they would make sure my phone would be over knighted and a week later I got a box from Samsung with no phone inside. And now almost a month later they are still giving me the run around and stating they are waiting for UPS to issue a check.
As a single mother I really need my phone for work, children, their schools, my school.
This has been the worst experience with a company and there customer service. Not Even sure I want to use there products anymore.

I took my handset to The CT Smartcentre I explained the problem and they did a software update and said if it persist I need to bring it in to be sent away for assessment. The issue still persisted and I took the handset back. On arrival there was nobody at the front desk and I saw a queue, stood in the line for about 15 min as there were only 2 consultants assisting the clients. When they were done with the 2 clients they called out numbers and the clients that came after me was next to be served. I told the consultant that I have been waiting 15 min already and now they helping clients that came after me. They said they cannot assist me as I did not have a number, asked where I got a number and they said at the front desk. Went to the front desk, again nobody there and I asked a staff member that walked pass the desk for assistance and was told I have to wait for the person assisting. Waitied and then was handed and handwritten number, so I had to wait again for about 30 min before I was attended too. I then discovered you have to pay an assessment fee as well. Very very poor customer service.

I have received the attached quote and replied back requiring info about the fault and why the main board needs to be replaced, not answer received. I called all the numbers of the smart centre and asked to speak to the person who's name appear on the quote and they said he is not in, I asked if someone else can assist for three days when the person pick up and put me on hold the line drop. When I call back for an alternative number while I speak the lines dropped. Nobody even attempted to contact me back as they have asked for my cell phone number and on the e-mail it stated that the quote is only valid for 7 days.

To date I have send several e-mail, called but the phones just ring all the time. This complaint was logged in December 2017.

I thought that Samsung was a good make as far as PC monitors was concerned, but NO WAY. I bought a brand new one in January 2016, and it has now, (5th Feb 2018) just two years down the line, gone an ugly green colour.
I checked everything, and it was the monitor, and not the signal cable, as that is working just fine with another monitor at the moment. I really did think that the screen would last for more than a mere 2 years, and I am totally disappointed with Samsung. I am now very wary of this make.

Samsung computer monitor quality is bad, worse, the service is also bad.
I got this monitor for over a year. One day while working, the monitor screen suddenly turned black. I tried to reboot my laptop, no use.
so I called Samsung Service number.
I was told this monitor was out of warrant and I must pay $200 to check what went wrong.
After much talking, the lady agreed that its strange to go total black in the middle of a work session, agreed to fix for free as a curtsy and sent me a return label.
A few days later, I got the monitor back, although it showed my laptop screen, the font was huge and there was nothing I could do to adjust it.
so I called again.
they again agree to fix it, since it was not completely fixed.
However, the 2nd time, I got the monitor back, nothing was changed.
I called to ask,
I was told, the service department did not fix because I did not pay the money.
so they sent the monitor back.

Such bad quality of service. Total disconnect between the service depart and repair department.
Such bad quality of the monitor. Broke just after the warrenty expired.

Hope no one will buy such monitor and go through what I went through.
Frustration, plus wasted time of waiting for this monitor while it went through the UPS over and over again

BEWARE OF SAMSUNG...attempted to switch to android. (Never again)
This is my experience with Samsung, enjoy!😤😤😤😤😤
Good Afternoon,
I purchased my Samsung Edge 7, 8 months ago from Wireless Etc. in the Costco on Dundas in Mississauga. I am very upset with this phone thus far. I am certain that I was given a defective phone at time of sale. 6 months after having the phone, a red line appeared down the screen which appeared after turning on the phone one morning. I had never seen this before. I originally brought the phone back to Costco, where they did nothing and sent me to a different Costco (heartland) saying this location would know what to do. After going there, they did not know what to do and sent me to the Samsung store. Samsung looked at the phone and said the screen was defective and needed replacing, and that they had been seeing this issue with this model. At this time they also found that the battery was defective. After I went home and assumed the issues were resolved. However, on another morning shortly afterwards, I went to turn on my phone and the phone would not turn on at all. I returned back to Samsung to tell them there was an issue and when I left the phone they said there was mould inside the phone. I am extremely frustrated because if they just had the phone to replace the screen, how did they not see at this time there were other issues, if they were indeed there? I was never shown this apparent "mould". When my girlfriend went to pick up the phone at Samsung in Heartland, the phone had already been put back together, and the customer service was extremely rude and condescending and treated her like she was incompetent and a liar. At this time the rep said there was water damage in the charging port and it was "corroded". This was completely different then what the service person on the phone had explained. The rep went on to say that the person who phoned was confused. Furthermore after my girlfriend had continued to explain that there was no possible way of water damage because the phone was never exposed to liquid or vapor of any kind, the rep laughed at her and continued to treat her like she was stupid. I am really confused as this phone is also water resistant so why would this have become corroded in such a short period after being replaced, especially since there was no exposure to any moisture. The customer service person had not prepared a report for me and when my girlfriend asked for one and the cost of how much it would be to fix the problem, he couldn't give her a straight answer and had to go back again and make one up which he quoted at $280.00. When my girlfriend inquired as to why it was so expensive, she was told that the charging port is attached to the screen and so both parts would need to be replaced. This is exactly what was just replaced on the phone! How could there be such extensive damage like "corrosion" and "mould" without any other sign of water damage anywhere else on the phone? Again, water damage altogether is impossible! My girlfriend was not provided with any solution or anyone to speak to in the store that could address the problem. She was simply sent back to Costco, where they proceeded to send her right back to Samsung... but not before they asked why we had not purchased a extended warranty at Costco. No one ever offered this warranty at the time of sale, we were not even aware that it was an option. I would have taken the warranty had I had any reason to expect "water damage" on a water-resistant phone (that again, was NEVER exposed to water in the first place). At this point, I am beyond frustrated as I have called Samsung, visited their location, AND gone to Costco multiple times. Everyone keeps displaying an attitude of "it's not my problem" and keep simply re-directing me to other avenues that will not help me. I have never received such terrible and inconsiderate customer service in my life. I am now stuck in a contract with a premium plan, for a phone that I cannot use and cannot get replaced. Please provide me with a solution once and for all, as I have been unable to communicate with anyone for so long.
Thank you for your prompt attention to this matter, as I have been unable to use my phone for over a week.
Marco Gilmore

Rather than go through the details of the 20 or so phone calls to them, i'll cut to the chase. The ice maker never worked satisfactorily and after two repairs we called for the third repair. They offered and we accepted the offer of a refund of 90% of the original cost. That was in november of 2017. We jumped through all their hoops in order to get the refund.in fact we submitted their requested information numerous times, only to be told over and over again that we would have the money in 7 to 14 days. When we call to inquire where the refund is, were told our request will be "elevated" and someone would call us in 24 to 48 hours. No one ever calls. And so we call again and again... It is now over 2 months and "we no longer believe" we' ever see a refund! Stupid us, at one point before christmas we even purchased another samsung refrigerator to be delivered early january. Since the assurance of the money to be in our account by the end of december never occurred, we canceled the order. We'll just limp along with buying bags of ice from the local store; we guess our three year warranty is still in effect and if another type problem occurs we will go that route! My advice is to buy a 1950 type refrigerator that "lasted" like the energizer bunny" just keeps going and going!

Have tried to get help many times for the family hub working with IPhone and transferred many times without a resolution Now today I got a phone call asking how my call went and I started to say "terrible" and he hung up on me.

I have to give you a -0- on customer service and by them telling me I should use the family hub with a Samsung phone is bordering on a class action law suit. That would be false advertising because you say it works with IPhone.

Spent thousands on Samsung Refrig/with hub, Robot Vacuum, gas stove/with double oven convection, Dishwasher and 2 Smart TV's and this is how you are treated.