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1.7

Overall reputation rating based on reviews and complaints

Samsung earns a 1.7-star rating from 12 reviews and 1681 complaints, indicating that most electronics consumers are dissatisfied with their products.

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Samsung Complaints Page 64 of 85

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2:31 am UTC
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Samsung lost of mobile

i have lost my mobile on 4th december 2011 description of my lost mobile phone is as follows model samsung chat 3222
imei no *3554409/04/823398/9*
colour matallic silver

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12:03 pm UTC
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Samsung alarm (organiser) is not working

Hi,
I bought samsung mobile few months back. I have problem with my mobile samsung chat 222 (Gt-e2222)
This mobile's alarm (Even the whole organiser itself) is not working properly. Eg if I set alarm for next few minutes or an hour, it rings but if I set alarm for next morning or I set repeat alarm it does not ring ring.
Please help in resolving this issue.
Thanks in advance.
My contact-[protected]

Regards,
Ranjeet

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Gula
SD
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Mar 22, 2013 4:23 am UTC
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I also add that the set often seizes to detect network and may or may not register itself again. getting off the network I experienced in two sets (mine and my mom's) and heard it from a colleague at office

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8:36 am UTC
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Samsung unfair warranty service / bad service

I am so dissapointed with samsung products, i just bought a tablet two months ago and it was perfect for two weeks, one morning after fully charged i brought it to class and i can't switch it on anymore, i've gone through most of the forums on the internet for solutions and i sent it back to samsung as a last resort.

Samsung gave me a reply that my tablet has watermark and it and voided all my warranty including extra 2 years warranty from senheng. And that's it! They just ignored the customer and wanted to claim rm 837 to repair the motherboard.i bought the tablet for rm2200, if i were to pay another rm837 it would exceed rm 3000.

It's just 2 weeks new, i'm so dissapointed with samsung's product quality.

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Update by kent woon
Jan 02, 2012 12:59 pm UTC

Omg...I really really doubt whether can you even read ###ed...I didn wet it at all dude not even close to water. I did toke care of my stuffs well . Do you copy that?
Thanks Tasha.

Update by kent woon
Jan 01, 2012 5:02 am UTC

What is it supposed to be made of? Paper? If it cant stand humidity whats the standard of quality then? Its not like I soaked my tablet I jus brought it to class. 12? I expect you were more mature then. Think of yourself having the same situation then we'll see who's 12. Or maybe your papa bought gadgets for you so you couldn't care much about 2.2 k

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9:56 am UTC
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Samsung charging jack not working

i was lot of time put you compliant against my mobile GT S5603 charging jack but you guys are really very bad service your company and your authorized service center i suggest to all of my friend's and people don't buy a samsung product

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arman love
Mansehra, PK
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Jun 29, 2012 11:19 am UTC

clube mobile charjing jack i.c

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3:14 pm UTC

Samsung horrible samsung customer service

vIt has been 14 months and I still do not have a replacement dishwasher from Samsung. The customer service rep in Mississauga JPP refused to put me through to any supervisor and did not offer any other method to communicate with him, just a phone number. He has failed to respond to my emails and I have been told that I either have to wait until the upgraded model comes in from Korea or I can have a refund. I will be out the cost of picking up the original unit and the installation by an electrician and carpenter.

If I pick it up at Leon’s I have to pay the 170.00 for an upgrade and again pick it up and return the broken unit to them for replacement. I have spoken with 15 different people about this with no results! Very frustrating, why can’t Samsung either order the model or pay the difference to Leon’s so I can get the unit, I have been waiting months now, and have to call them every week. It is that they offer something great in the hopes that I will give up having to call week after week and going through the same explanation over and over again?

Not impressed with Samsung customer service.

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EricMc
Peterborough, CA
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Mar 11, 2015 6:09 pm UTC
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Not having much better luck - bought a electric split range in November and the thing is dead already (4 months old.) Tech has order parts, but they are back-ordered for an undetermined length of time... I had given up on Samsung for their LCD/LED products years ago, for exactly the same thing (7 out of 7 monitors all needed repair well before the 1 year mark.) Looks like the entire brand should be avoided - products are of inferior quality, and customer service is non-existant.

Buyer beware - Many other manufactures have similar issues, but they are half the price...

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DavidJulie
CA
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Nov 04, 2014 8:48 am UTC

Samsung Dishwasher - Transaction #[protected]

I am EXTREMELY disappointed with the lack of customer support so far re: my broken dishwasher. I would like this issue resolved ASAP.

My transaction # is [protected].

Here are some of the reasons why I am so irate:
I called Samsung in early AUGUST to suggest a service partner
The service centre partner was unable to fix the dishwasher after FOUR visits by three separate expert technicians
I had to pay close to $200 out of pocket for the visits
I had to take 4 separate days off from work
The fourth visit was required by Samsung in order to have a complete report for an exchange
I have called Samsung easily over 25 times and spent countless hours to get this resolved.
We spent over $90 to have this dishwasher installed
Quebec law states a reasonable lifetime warranty for an appliance. Considering the price I paid for I do not believe this dishwasher lasted for a reasonable lifetime.
It's November and still am not any closer to reaching a solution. Still have a broken dishwasher in my kitchen
I would simply like this lemon of a dishwasher (all three expert technicians agree that this is an absolute lemon) to be replaced with an installed and working dishwasher of comparable value. I do not want a prorated refund. I do not want to spend any more energy trying to get this resolved with little to no response on your end.

PLEASE resolve this issue.
I sent the information to oop.seca@samsung.com as well.

I have NEVER in my life experienced worse customer support than from Samsung.

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DougD11
Montreal, CA
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Sep 04, 2012 2:09 pm UTC

I had a similar issue with my Samsung cellphone. Bottom line, if you want to buy a Samsung product you have to accept the fact that if it breaks, it's done, you lost all the invested money. Useless support.

I had a problem with the connector of my phone, called Samsung and they told me to send it (free shipping at least) to their authorized reparation center in Montreal. 3-4 weeks later, I get an email from them telling me that they "determined" that the damage was due to a "liquid" (even though it's never been exposed) and that it was out of warranty. They then took my phone hostage until I sent them 30$ for "Assessment fee".

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Samsung Canada
CA
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Dec 28, 2011 2:49 pm UTC
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Dear Samsung Customer,

As a representative of Samsung Electronics Canada, we sincerely regret the difficulties you have experienced with our product and/or services. In efforts to provide an avenue to address your concerns, we ask that you email your concerns to the following where a Customer Service Specialist will be able to review and respond to you accordingly.

We apologise for any inconvenience and we look forward to hearing from you.

Please email oop.seca@samsung.com with the relevant information included.

Thank you,

Samsung Electronics Canada Inc.

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7:24 pm UTC
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Samsung after sales service

I had purchased a Samsung LCD about an year ago on boxing day 2010 at a BestBuy store in Ottawa. I had also purchased an extended warranty for 3 years. Its not even been an year and i tried to call bestbuy customer service about my TV as i was having a problem with my resolution. My tv changed its resolution automatically when i connected my PS3, It changed from 1080 to 720. There is no way i amablke tochangethe resolution back so the representative from the customer service departmenttold me i need to call GEEKsquad. It is what they call their tech-support. So i called them and they wantedto charge me $99, just to come to my house and changemy res. I am a student and i dont expect any store to charge customers for their after sales service even tough they have also puchased an extended warranty. I clearly denied paying it and also offered them that i would bring the tv myself to the store and if they could help me there. Theydint even approve of that. Now i am stuck with an amazing LCD with a very ### resolution which cannot be changed untili pay them more money.
Doesnt make sense for such a warranty.
I wish i could take off the 1-star that i have rated best buy cuz nor do their staff have manners on the phone with their customers and nor do they have good communication skills as i was transfered 8 to 9times on that one call for such a small issue and still unresolved.
Very bad after sales service.

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3:44 pm UTC
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Samsung theft

Name : bora sudheer kumar

Addres : registered number: y8me424
Final year mechanical - a (Roll 30)
Bapatla engineering college
Bapatla-522101
Guntur district
Andhra pradesh
India

Phone model: samsung star 2 s5263

Month and year of manufacture : may, 2011

Phone number used:+[protected]

Email id : [protected]@gmail.com

Date of theft : [protected] time: 3:30pm - 5:00 pm

Imei number: [protected]

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Shweta Shinde
IN
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Apr 20, 2013 5:11 am UTC
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Your Name : SHWETA SHINDE.
Address : Naigaon New Police Line,
B/34, G.D.Amberkar Marg, Parel, Mumbai – 400 012.
Phone Model : Star II
Make : Samsung 5263
Last used No. :
E-mail for communication : sakshiid1@gmail.com
Missed date : 10/05/2012
IMEI No. : [protected]

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sharathm94
Bengaluru, IN
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Feb 01, 2012 3:11 pm UTC

i lost my mob on tthe way to kailasgiri'
IMEI no- [protected]/5

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5:20 am UTC
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Samsung lost mobile

imei no-355315/04/200694/3
lost date-2nd december 2011
model no-wave 525
name-atiya qureshi
mobile phone-gt-s5253hkainu

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1:00 pm UTC

Samsung total picture failure

For one year and four months I obtained immense enjoyment from a Samsung plasma PN50C7000 TV performance and felt that it was worth the premium cost, but suddenly the TV had total picture failure. After approaching Samsung with serious concerned as to the integrity of the unit, I decided and paid an additional one thousand dollars for a replacement, the UN55D7900 LED TV. From the outset, the picture of the replaced LED was a deep disappointment compared with that of the plasma, and as luck would have it, in less than two weeks of use this LED also had a complete failure.

I think it is reasonable to expect that the faulty LED be replaced by a new TV, since it was so new and barely used – my preference was for a new and less costly plasma unit. However Samsung insisted that the main boards, including the mother board, be replaced. Consider, for example, buying a new car that suddenly and within two weeks needs major repair in the replacement of the engine and the transmission – under the circumstances one would reasonably have the expectation that a new car be provided rather than accepting the major overhaul. I did not pay an additional thousand dollars for essentially a refurbished TV, nor did I expect such lack of quality and integrity from a Samsung product.

This has been my very regretful experience with both Samsung and its television technology. I would have thought, mistakenly I suppose, Samsung would have willingly and accommodatingly corrected this in a prompt and satisfactorily. It seems lack of concern and responsibility for the consumer is more prevalent of Samsung in the current environment.

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6:08 pm UTC
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Samsung defective samsung washer wa5451anw

Today I received a call at work from my wife telling me that our washer had literally exploded in our garage. We have only had this washer for three months. The explosion actually pushed our dryer two feet to the side, it also created a hole in the wall and another one in the dryer. The washer top part seem to have become dislocated from the unit and the washer itself ended up two feet in front of where it was based. Luckily no one in my family was in front of it otherwise it would have been a disaster. We called Lowe's Extended Protection but the earliest they could come out to examine the washer was three days from now, even after telling them how serious the issue was-not acceptable. I hope Samsung can find out what caused this before anyone gets hurt by this defective washer.

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Halunen
Minneapolis, US
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Oct 16, 2014 11:00 am UTC
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The class action law firm Halunen & Associates is investigating top loading Samsung washing machines for possible design flaws. If you have experienced such problems, please contact us at: http://consumer.halunenlaw.com/contact-us/ or call [protected]. Thank you [Advertising Material].

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Samsung software problem

Dear Sir,
I brought Samsung Galaxy Young S5360 Mobile fone recently.
It restarts itself as I dial any number or I talk on my phone for a long time.
I informed this problem of mine at Samsung Service Centre. They took my mobile for two days and gave back to me saying that they have solved the problem by changing the software.
But it was not so, Mobile is showing that problem again.
My one of friend also bought this mobile and is having the same problem.

I think there is some software glitch that need to be removed .

I request you to do the needful for the problem as the reputation of such a big company is at stake(as other similar devices might be having the same problem)

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Marion Bernhardt
Melbourne, AU
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Sep 04, 2014 12:41 am UTC

I have just purchased a galaxy y - when I am in the midst of a conversation it just cuts out - I can hear the other person but they can't hear me. I don't know what to do?

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famita
IN
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Feb 27, 2014 7:09 am UTC

Samsung galaxy y's internal memory is very poor. As we add on the Apps it becomes very slow and the phone memory fills up very quickly. We cannot change these apps from phone memory to SD memory. Can you suggest any ways of changing these apps from phone to SD card. and it shows message memory full.incoming messages rejected.so that i cant even download any thing and no messages is coming of this .please suggest any solution to solve this problem

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38kazza
GB
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Dec 09, 2013 3:18 am UTC

just recently my Samsung galaxy y has been constantly saying my message memory is full and incoming message has been rejected but yet there are no messages on my phone how do I solve this problem thanks karenbooth17@hotmail.co.uk

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Rahul Arora 1913
IT
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Oct 15, 2013 8:58 am UTC

Sir

I had purchased galaxy y s5360 around 1.5 yrs back and now it is developing a problem of automatically switched off and on. I took this to samsung service centre and they told its just the software problem but as I came to my home back the phone created the same problem and i again contacted service centre and they told me it that the software has no guarantee..
Then whats the logic behind lieing that ut was just software problem, i think it was just to make money nothing else

so i want my phone to be repaired plzzzzz

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gaz1978
HU
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Apr 28, 2013 10:30 pm UTC

hi my name is gary i haveing the same problem. my phone gone back to virgin still haveing the problem im getting piss off im on a contract with this phone and i havent bin able to use my phone

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izakIshan
IN
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Apr 25, 2013 7:23 am UTC

mu samsung galaxy y charges by itself and even signal is not there.whaat tto do?

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ammu subramani
IN
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Mar 27, 2013 3:11 am UTC
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hi I brought samsung galaxy y phone 1 month before when i was called at the time the phone was hanged and calling details displayed late, when i trying to end call its not allowed it will take a time to disconnect the call. the Samsung Galaxy young. In this mobile the signal problem its shows no signal & after restart the mobile the signal come back & also every 3-4 minutes the call get disconnect. Please help

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Richard Honore
Kannur, IN
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Mar 09, 2013 12:08 am UTC
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sir, my samsung galaxy y gt-s5360 keeps restarting .. what i did was i installed jelly bean 4.1 for my phone, then i again installed android 2.3.6 using ODIN.. but i cant even see the home screen, it keeps restarting even when i connect it charger / system via usb, kindly help please.. thanks in advance

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keerth
IN
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Mar 03, 2013 2:17 pm UTC

Hi all,
Even Am a Samsung galaxy y user. I bought this phone few months back. I happily bought it but now am totally disappointed since it gives a lot of problems.
The problems are as follows-
1. Often it shows "sd removed unexpectedly"
2. It gets restarted
3. Battery gets drained fast
4. Many chargers are not compatible to charge my phone. Either its not getting charged or touch doesn't work while charging.
These problems are really coming. So please try to fix these. Kindly send me the solution for this problem. Awaiting for your reply.

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Samsung Android
Bengaluru, IN
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Feb 24, 2013 2:57 am UTC

Samsung Mobile phones really sucks, esp with andoid and the head phones does not even last more than a month

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4:16 pm UTC
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Samsung for sales

Company name:mobile24 international network ltd
Registered no: [protected]
Address: 145-157 st john street, london, ec1v 4pw, united kingdom
Sales rep email...[protected]@yahoo.com
Manager email...[protected]@hotmail.com
Director email...[protected]@gmail.com
Skype...walmartgsmltd
Mobile number...+[protected]

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2:02 pm UTC
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Samsung replacement

I purchased samsung mobile model no:gt-s3770 on 20/10/2011 from alfa, irla, mumbai.
After few days I tried to operate wifi but to my surprise the handset was getting switched-off. Subsequently, I have tried to operate wifi many times with no success and resulting into switch off mode.
Ultimately I had to visit your gallery popular telecom, shop no-1, gigar chs, saisingh chowk, dombivli (East) , ctc no: [protected]. The handset has been handed over on 15th nov 11 for inspection. On 17 th nov 11 I visited the gallery and I have been told the handset motherboard to be replaced and deposited my handset under work order no.12788.
Please look into this matter and replace my handset instead of getting repaired motherboard.
Hoping for favourable action as early as possible.

Name: arvind v. Sangli mobile no:[protected]

Email id - [protected]@gmail.com

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7:19 am UTC
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Samsung manufacturing defect on screen

there is an inherent manufacturing defect in the screen of the samsung galaxy tab, in that it develops an oily slick / newton rings, when the tablet has been used for approximately a week, this does not affect all the tablets but around 45-60 pct are affected, i have written to Samsung uk asking for a change under warrenty, they have refused saying that because i bought the tablet overseas they cannot repair it .
i may understand some of that, if it was a warrenty claim, however as a manufacturing defect this becomes too much !
samsung galaxy has a manufacturing defect referred to as oil slick or newton rings, i am NOW trying to assemble as many people as possible to mount a legal case against samsung uk, as they are refusing to repair any tablet that was bought outside their territory
if any one is interested please let me know and i will send you my pm
thks

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5:18 pm UTC
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Samsung Horrible customer service

I purchased a Samsung UN40C6500 TV in late November of 2010. Since I have owned it, the TV has always had a bad backlight bleeding problem from the bottom left and right corners, known as "flashlighting". This problem is so bad that I can hardly watch certain shows and movies because of the distracting backlight bleeding on dark backgrounds.

I went to the Samsung website and submitted a request to their customer service to get the TV replaced. Their response was that they don't give replacements, I would have to schedule a service call to have a technician come out to my house. It was unlikely that a technician would be able to do anything to repair the TV given the nature of how backlight bleeding occurs. I was also afraid that their "fix" would be to disassemble the TV and replace the panel, which from online research I found rarely helped other customers with similar problems. But it appeared this service call was the only option.

The service man arrived and confirmed that the TV did have a problem. Of course went through the normal, trying to adjust the backlight settings to where they were turned down so dim that the backlight bleeding was less noticeable. Why they would even suggest this, I don't know. When I buy a $1100 product I excpect it to be able to perform and function at all of its settings. I shouldn't have to bandaid a problem by not utilizing all of my product's features, like backlight brightness. After trying all the settings adjustments he could, he tried calling Samsung directly. He reported the TV was not working. Their only resolution they could come up with was to watch the TV from further away. My couch was 6ft away from the 40" TV (a very comfortable viewing distance) and their TV "requires" a 7ft viewing distance... What?! Because I'm 1ft closer, that's causing backlight bleeding? No, sorry. The TV is still broken, and it's still extremely distracting and annoying to watch many programs on it. And Samsung will not do anything to fix it. I've written them multiple emails, but all I get is a canned response saying "schedule a service call". They ignore the part of my email where I've already done that. I've given up on Samsung. (Photo attached, this is what Samsung calls "normal operation")

Now I am reminded every day when I watch TV how poor Samsung quality and customer service is. I used to be a Samsung "die-hard", but now, because of Samsung's lack of ownership to a problem and failure to stand behind their product or ther customer, I advise all of my friends and family to purchase other brands and avoid Samsung. I advise you do the same!

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TheGeekMommy
US
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Nov 15, 2011 1:14 am UTC

I agree. I bought a $3000 Samsung tv that died under warranty, they replace and it immediately dies again which is out of warranty now. they wont do a thing. all the reviews on amazon on same tv show same issues and all died. I will never buy another Samsung product and feel terrible for all the people that are throwing their money down the toliet.

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2:10 pm UTC
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Samsung poor quality & customer service

Bought the galaxy tab 10.1 for only 2 weeks... and the screen flicker problem occurs. Sent in for repairs and complaint on the defects but CS pushes the defect blames to the consumer i.e. me... saying that malware apps can cause screen flicker. CS somemore mentions no liable to data loss, screen protector and ... ...

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almac190
GB
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Nov 19, 2011 8:25 pm UTC

I purchased a Samsung Galaxy Tab 10.1wi fi from an electrical outlet in Philadelphia Airport on 21/10/011. It no longer works on battery power. I have contacted Samsung and their response has been to refuse to repair the item in the UK and refused to cover the cost of haing to send the item back to the USA.
Overall Samsung are a disgrace and I would never purchase one of their products again.

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cedarman
TN
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Nov 13, 2011 7:04 am UTC
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samsung galaxy has a manufacturing defect referre to as oil slick or newton rings, i am trying to assemble as many people as possible to mount a legal case against samsung uk, as they are refusing to repair any tablet that was bought outside their territory
if any one is interested please let me know and i will send you my pm
thks
George

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3:03 am UTC
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Samsung not able to switch off the cell

I ma not able to turn off my phone nor thye touch screen is working properly.. What can I do to resolve it bymyself. ?

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3:33 pm UTC
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Samsung lost mobile

I've lost mobile phone on 6th of november 2011 between 10 am - 11 am.
I searched for my mobile phone for 5 - 6 times, still I cant able to find out the mobile phone. I've blocked my sim card.

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4:36 pm UTC
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Samsung mother board

I visited service centre on 21/10/2011 regarding my samsung mobile model no gt(s5670) they checked it and registered a complaint regarding change of mother board and mr.amit assured that he will give a call to me when the stock comes, neither till date not a single call came from the service centre.

I haved called several times on the above no.[protected] / [protected] but no responce from the number, sometimes the number is switched off or out of coverage area.this is the way u give ur service ? i am really fed up of samsung service centre

Name of service centre :balajee services
Name of city : jamshedpur
Name of state :jharkhand
Date of purchase :14/03/2011
Please expedite.
Harvind
[protected]

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4:48 pm UTC
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Samsung bad service

之前我的电话坏了,就拿回这家公司修理因为还有warantty, 在那个时候,我只拿了我的sims card出来而已却没有拿到记忆卡。等我拿回电话的时候,却发现里面的记忆卡不见了,我就问他们,他们却一而再的推卸,到最后找不到就不负责任。叫我自己花钱去买,这个是他们该有的态度吗?然后还说他们的责任只是帮我弄好电话而已,其他就不管了,可是我的东西是在他们的手上不见了,找不回就算了,反而还叫我自己花钱去买,这个是什么道理哦。。。。请你们帮我讨回公道好吗?

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naveen rashmi
Faridabad, IN
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Jul 06, 2011 4:23 pm UTC

My camera is not working in my phone galaxy tab when i open camera its giving the warning camera failed so plz help me to resolve this problem

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Ismat
Al Fujairah City, AE
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Oct 21, 2013 12:18 pm UTC

I bought a Galaxy tab 3 from Lulu Hypermarket in Dubai and after just 2 days of working it went dead. Lulu is cooling saying that they will send the tab for service.

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