GET Mobile
reviews and complaints

The app worked great for months and then about a few weeks ago the app would randomly log me out and say it was having connection issues, preventing me from viewing my balances or my account information. The list of universities wouldn’t even pop up for me to select and log back in. I would have to delete the app and redownload it for it to work for a few days before the issue would restart again. Not sure if the issue is due to a new update or with my school’s network, but I would like to have it resolved as this app use to be the most efficient way for me to check my balances.

I have recently noticed that when the app is loading upon opening, occasionally it will display the barcode page(Before logging in). I am able to actually make payment with this barcode displayed. This essentially bypasses the pin/faceID check at opening stage and is a security risk.
I am confident that this is a bug since I have seen other apps displaying an “in-app” screen occasionally upon opening, which is usually where you turned the app off last time. It is in most cases not a big deal, but for this app in particular it is a problem, since it displays a usable barcode for payment.

I have never been so mad at an app that I felt the need to write a review but here we are. Today the app had trouble depositing from my card, which was a little annoying but oh well. I kept trying to deposit every few minutes and then the app stated that I’ve exceeded my transactions for the day. What transactions? Using a different card doesn’t work. Now I have a huge pile of wet laundry and I’ve had to spend an extra hour of my time figuring out a way around this with my school’s card office. Super inconvenient and annoying and took so much time out of my day. I wish my school would stop using this system.

Hi! so, when this app works it’s really convenient and a good way to see how many punches/dollars I have left on my college meal plan. That is, when I can actually get into the app.

One day, it started showing me this blue screen with the logo in the middle after I logged in with my Face ID, and now when I have that problem I have to delete the app off my phone and re-log-in every single time. And I only get about one good use out of it before I get the blue screen again.

I’d love for you guys to fix this bug so that I don’t have to keep deleting and redownloading the app every single time I want to use it!

This app was fine until around 12AM PST on 9/13. I’m not sure if there was an update or some sort of maintenance that changed the app at that time, but now I cannot leave the blue loading screen. I have tried closing out of the app and relaunching it, I have tried restarting my iPhone, I have tried different WiFi networks, and I have tried to access it from an iPhone 6s and an iPhone SE (2020). None of these avenues allowed me to leave the blue loading screen. Im writing this just because I don’t know any other way to get the developers attention for this problem. I’ll update my review when the app is fixed.

Feels like an 8th grader in a beginner coding elective put together this app. It’s very cumbersome, and just does not work 75% of the time. Huge issues with order not being notified of exceeding capacity until right before the order is placed. If you can’t mobile order, the app should not allow you to nearly complete the process and THEN tell you it’s over capacity. It’s incredibly lazy and a waste of time. Multitudes of buttons and sections of the app are straight up broken. I have a sneaking suspicion the program doesn’t even notify the vendors of pickup times…

Just wait in line. It won’t take nearly as long.

I am a student at the University of South Carolina. I’m not sure if it’s just an issue with my institution, but for the past two months I’ve been unable to launch the app. Upon opening I immediately get an error message. I am unable to connect to anything, and re-installing the app has somehow made the problem worse. I am now not even able to enter my institution information. I really rely on this app to help me manage my campus money, and I’ve had great experiences with it in the past, so this really saddens me. I hope a fix is found for this soon because I would really like to be able to use this very genuinely helpful app again.

I go to University at Buffalo, and I have repeatedly spent the time picking out everything I want on an order, just to go and place it in my cart and be told that the “merchant is at capacity” and then have the app erase what I have selected and then have to do it all over again. Orders are usually open again a couple minutes after and I find myself just having to try over and over again, going through all my selections until it goes through. This often makes me forget a couple ingredients, leaving me with an unsatisfactory meal. Just let me put the items in my cart before telling me they’re at capacity, or, better yet, ADD A LONGER QUEUE!

i have never written a review for any app, but the amount of issues i’ve had with this one made me want to. once i downloaded it first it worked fine, but when i went into the app again it’s just a blue loading screen- and doesn’t let me log in at all or access anything. if i want to access the app i have to delete and re download it EVERY SINGLE TIME. this is very inconvenient.. and i’ve never had any other app have these issues. im really hoping there will be an update to fix this issue or hoping my university will choose another app to work with our dining program. my friends have had similar problems too, and my phone isn’t old so I know it’s not my phone.

i’ve never left a review on any app before. but if the university or organization you are a part of uses this app, i would transfer schools. this app has prevented me from doing laundry, eating at dining halls, and paying for textbooks. i think whoever designed this app should be forced into a world where they have to use this godforsaken app to pay for everything in their life. loading money onto a student account is nearly impossible. not to mention the apple pay interface looks like it was made in ms paint. i genuinely this this app was made by ray charles on a non braille keyboard and quality checked by ronald mcdonald. i hate this app unlike any other app or website i have ever used. if i could rate it worse i would.

Unfortunately, my university chose this app for ordering on-campus food during the pandemic in order to reduce lines. This is the worst app I have ever used. It doesn't just need a lot of work -- it needs to be rewritten from the ground up by a different software company. Because of this app, I often stay hungry due to its stupidity and poor programming, as it fails to do anything useful. Random cryptic error messages, being kicked out of the app, and having to reinstall are common occurrences that you will have to "GET" used to if you actually want to use this app.

Sometimes the menu for ordering food stops responding, making it impossible to scroll. It can happen if you leave the app and then go back into it, or if you go through many options in the menu it will just stop scrolling.

I feel honored to have the experience of using this horrible app. Truly it is a testament to how far programmers have come. Now I can use other apps and be happy with their minor glitches, because they pale in comparison to this app. I tried to set up an account, and it seemed to not work (for no apparent reason). Then I got bombarded with three emails sending me different verification codes. I tried to set up my account, and had to do so three times, for reasons unknown. When I tried to set up my FaceID it asked for a pin 3 times, not working (again for no apparent reason) each time. The last time I was entering a pin, it suddenly worked, but I hadn’t even finished entering it. It’s slow, it’s glitchy, and it’s very annoying. Also seems like these are recurring issues that aren’t getting resolved.

In theory, this app is really useful for ordering food on my college campus. However, the app is terribly glitchy.

I will try to order food to be ready ASAP, and the app tells me that my order can’t be processed in due time. Fair enough, so I select a later time. But the app won’t actually change the selected time. It takes me forever to select the time I want, because the app will keep trying to set it back to ASAP. Also, the scroll bar for selecting the time is very hard to use. It always scrolls way too far, and always seems to skip the time I actually want to pick.

Also on iOS, it gives the option to use Face ID to log in, but if I choose that option, it gets stuck in a blue loading screen and never lets me into the app.

Overall, it’s an awful experience. The only reason I haven’t deleted it is because the dining hall that’s most convenient for me only takes orders through GET right now because of the pandemic.

There are just too many issues to consolidate into a review. As a software engineer with extensive experience in a multitude of programming languages (including Swift, the language I believe was used to build this application). The amount of bugs and loose ends makes me feel like they paid a team to make half of the app and let a pack of wild wildebeests scrape together the rest. Stop with the segues, there are too many segues. This is such a basic app and I do not understand why it is so awful. Literally ask any highschool student who can do "Hello, World!" To finish the rest of your app and they would do a better job than whatever team you scraped together. My college uses a CBORD suite and it is a known joke among all students. So thanks I guess for making us laugh with your mediocre business. I mean its not that hard to do door keys, food ordering, and laundry. 3 things! 3! All of these things are done poorly. I could run my University better with an Arduino and a box of paper clips. Do better.

My college has decided to use this app for three of their dining options. During the first week of school it seemed okay with allowing me to order and use the school bucks that we have to pay for it. Then after that I get a weird message about some data thing and it won’t let use the bucks without adding a credit card. That credit card part is very annoying and it is already a month into using the program. It has been happening in my dorm and walking outside to order. Clearly it needs a lot of updates and readjustments to ensure that it does not happen. This is not a great app for college students to use when it has the worst bugs ever and seems to not be working good for the students. I do not understand why we need this app for the school especially when they are down on workers but that gives no excuse for why the app is not fully functional for lots of students. I have already alerted our cafeteria head manager about the issue and they were working on fixing the problem. I am surely not the only one I would think who has this issue at the moment. Please fix it

Literally all the negative reviews are accurate. It won’t even let me create an account, which I need for school. I follow the create account process and it tells me that my account doesn’t exist. Yeah I’m trying to create it. Shame on you, and shame on any school that makes their students use this app. Don’t any schools look at the ratings in these worthless apps? Update: it managed to get worse. Now it deleted my account because who knows why. So I get to do the entire process over again. So much fun. Oh, and every time you leave the app for 3 seconds to look up your school ID number or something, it deletes everything you’ve already typed in, so the process takes more unnecessary time and effort. I always enjoy having my time wasted, I think we could all benefit from less time spent with our families, or doing anything actually productive, due to the total incompetency of the app developers. Thanks so much. Update 2: I started trying to create an account before lifting weights at the gym and I’m seeing immense progress in my physique. If they just changed the marketing, this could be a really useful app. I think it could really take off

UPDATE:
I received a reply from the developers asking for more information. My children attend the University of South Carolina. My daughter is a senior and my son is a freshman. In order to manage both accounts, I have to have the app in two locations. The app does now allow to switch between students from the same school. I understand that I could go ahead and add funds through their website, but because of multi-layer authentication, my kids basically have to be here for me to add extra funds, which is why I downloaded the app to begin with - with the app, and my facial recognition, no additional authentication was required. Updating the app to allow switching between students as well as switching between schools would be fantastic. Many of my friends have children attending different schools, and it would behoove the developers at CBORD Group to work on making this app much more user friendly!

I only use this to add funds to my kid’s college card. I have a second child starting college and no way to add that child to this app. This means I have to put it onto a separate device in order to manage that account. Allowing app to manage multiple accounts is must!

The app was working great awhile ago (before update in February?), but it stopped. I figured maybe it needed to be updated or an OS update did something, so I deleted it and re-downloaded. Because of that, it was necessary to re-enter my login information. Now, it only provides a list of schools when the phone has been rebooted, but that’s irrelevant because when I log in, I get the message, “Oops! login failed, please try again.” I can log in via the website with the same credentials, so it’s not an error with my name/password.
I thought it might be because I’m overseas and some law changed that would prevent it, but using a VPN and connecting to the US didn’t work (despite working fine abroad since I first installed it in 2017). I was recently in the US, but even being there and without the VPN didn’t make a difference.

UPDATE:
Changed back to 5 stars - because it’s working again after contacting the university card services and discovering the password had been changed.

Note: the app should have a less cryptic message when this happens! Also, why not put the contact that replied to this message in the AppStore developer contact? A lot of time was wasted getting it working again when it really should have taken a minute.

This is by far the worst app I’ve ever had the misfortune of having to use. It routinely crashes, it’s ungodly slow, and every few days it just logs you out. EVERY time I go to order food I have to spend 5 minutes fighting with the app before I can even place my order. Half the time I go to order, the options just don’t show up. I thought that this app would get better but it’s honestly just gotten worse. They added a Face ID feature that they practically beg you to use, but after a couple days it just stops working entirely. And sometimes the app breaks so bad you have to just completely reinstall it. What a joke! Unfortunately I have no choice but to use this app as a number of my university’s dining options are online order only, but it’s such a hassle to use that sometimes I just skip eating because I don’t have the time or patience to fight with this sorry excuse for an app. If you’re a university, PLEASE don’t use this app, your students will thank you.

UPDATE: Developer responded saying my issues have been fixed, no they haven’t. You guys haven’t fixed jack, and if anything it’s gotten worse because now the “find your institution” page won’t even load, and I have to delete the app every time it asks me to log in… WHICH IS EVERY TIME I OPEN THE APP AFTER A DAY.

Some of my issues might be on the university side but a lot of this is completely gets fault.

Login: this app can not seem to figure out how to keep me logged in. It kicks me out at LEAST once a day. I can’t use touch or Face ID to login because neither work. Every time I have to resign in it says “Hey! Come use this feature!” Maybe get it working first? I’ve found I actually stay logged in longer if I don’t use it.

Ordering: I’m not sure what’s my schools fault here so I’ll just list it anyway. It is hit or miss if you actually find the location on the app. Once in a while I’ll be able to order ahead of something opening. But most of the time it just says “this location is closed”. Right as the location opens it disappears and comes back 5 minutes later. SECOND THING. ASAP never works. It literally means at your earliest convenience, I don’t see why that time constraint would be rejected by the university so I’m sure that is the app. It’s also wonderful that the back button is completely obstructed by the “this item has been added to your order” preventing me from adding more things.

Crashing: honestly I’ve noticed this one less but it still happens. It just crashes. I’ve gone to place my order and it just crashes. It also decides to completely back out of your order if you so much as accidentally open a notification when trying to hit a back button or answer a text. If you look away from the all at all you loose your order.

Honestly I have to order in person more often than not because the app is so irritating to try and use. It is so slow. Any button you press takes forever to respond. God help you if you’re trying to order the same time as your friends. It takes so long I’ve had it where a time slot fills up.

1. This app frequently and randomly signs me out and makes me set up the app from the start.
2. It gives you the message that the merchant can’t accept orders because they are full AFTER you spend a bunch of time carefully selecting your order.
3. Other users have reported the above issues and the developer repeatedly confirms that they will solve the problems and yet they do not.

I use this app to see my meal plan balance and order ahead at my school. It worked fine for about a week or two but now once I put my fingerprint in to get in, it just gets stuck on a blue screen with the get mobile logo in the middle. If I want to use the app now, I have to delete it and redownload it and even then I can only get in one time before having to delete and redownload again.

The app is great my university uses it so we can keep track of our meal swipes but I have a folder on my phone with all my apps for college and when it was in the folder it messed up so I reinstalled it and left it out of the folder and it worked fine it really stinks that you can’t put it in a folder when your trying to stay organized in college. It works fine as long as it’s not in a folder

If I could rate it zero stars, I would. It keeps crashing. I’ve been able to use this app twice since I’ve downloaded it a few weeks ago. I need it to check my dining dollars balance so I can figure out how I’m gonna eat, but I can’t even do that. I deleted the app and reinstalled it and now I can’t even log into my account. Awful. Just awful.

If your school uses this app, I’m so sorry for you

I’m unable to purchase things with this app. I get to the check-out screen and then it boots me out as “something went wrong with the purchase.” Has been happening on and off for months. In other words, when I want to get food: I can’t. At least most of the time.

Why does the public education system always use the worst bug-laden unintuitive garbage infrastructure possible? My money is subsidizing this.

I really do like the concept, being able to use your school ID through the app, however there’s a bug and I’ve seen other reviews with this problem. After I open the app and use Face ID, nothing shows up other than the GET logo. I always have to delete the app, redownload, and sign in through my school again if I want to see it on there. I’ll probably just keep using my physical ID until this bug gets fixed.

it literally kicks you out of login in every way possible - either it logs out without you even closing the app or even worse logs you out of the institution entirely, which means you have to go through the entire process of logging into your institution and then creating a pin (which btw you end up having to type in randomly because the app is just inconsistent like that). yeah it's really that bad and i'd rather just use my id card

The amount of time I spend dealing with this horrible app everyday is time I could spend doing literally anything else. It routinely crashes, offers incorrect time options, and makes you get all the way through an order before suddenly crashing and telling you there are no slots. I am forced to use this app every day, and it has only gotten worse over the past year. I would’ve thought the developers would try to fix some of these bugs, but apparently not

The app works fine but it seems that sometime in the past couple months CBORD got rid of the Touch ID option to log in which is really frustrating. The feature worked fine but now it’s nowhere to be seen. There are still new iPhones models with Touch ID and I know Face ID is still an option for phones with that option, so it’s really annoying that they completely got rid of the Touch ID option to log in. I hope they’ll bring it back, but I doubt they will.

It’s soooo much easier and faster to wait in line and order in person than using this system. Wastes at least 15 min of my 30 min lunch break if I use this app and system for placing order. The cafeteria opens at 11:00; if you place an order and get an email confirming your order at 11:00, your order will be ready by 11:30. (It doesn’t even start printing orders to the cafeteria until 11:15). Or I can get in line and have my food in hand in about 5 minutes.

This app saved my life during my first year of college. It helped me keep track of my meals and everything, and even allowed me to order things ahead of time for pickup. Now I can’t even see my meals or anything. I try to get things to load but I can’t see a single thing on my account. It’s really disappointing and frustrating. With all of the other people having the same problem, I really wish the company would look into it and fix it instead of ignoring it.

I have to write this review because too many times have there been technical errors with your software and logging in where I have ended up stranded at restaurants with my peers trying to pay with my flex dollars but the app is has various random errors. It is unreliable and frankly makes other students and I nervous for the luck of the draw "if the app will work this time" after we've had a meal. I hope they can fix regular issues and make the app more reliable!

This app constantly logs you out for no reason other than to inconvenience you as much as possible. Every other time I open up the app I’m greeted with “Oh! You’re new! Let’s connect you to your institution.” And then I set up a new pin. Every. Single. Time. Don’t use this garbage app.

Let it be known to all competent app devs out there, that there is a demand for an actual functional app similar to this developed by a team of people who actually know what they’re doing.

This app is by far the worst app I have ever used. It’s so slow that it takes more time to order through the app than it would to just walk the 5-15 minutes to wherever I want to order. That app logs you out every couple of days and your password just stops working so you have to reset it every single week. On top of all this over half of the time it just straight up doesn’t work as it will repeatedly time out for hours on end even after reinstalling the app multiple times.

It worked for a couple of weeks, but now every time that I open it up, I get a blue screen after entering my pin and nothing else loads. I have to delete it and reinstall it. I have to have the app for literally everything at my college and it is so frustrating when I need to order food ahead or add money to my card for laundry, I am forced to delete, redownload, and then go through the process of logging in again. This needs to get fixed ASAP. It is happening to many of us so it’s not just my phone.

After the last update, the app won’t open properly and you have to end up re-downloading it each time you want to login. As such, it’s easier to just log directly in to your school’s service using a web browser than attempting to use this app.

It’s been two weeks since the update and the developers still haven’t fixed it. In their defense though, even before this, the app has had several issues and problems. So why should they waste their time fixing an app that’s just plain crap? *That was me being sarcastic*

Anyway, I would recommend not using this app.

Please fix this app. It was working for me on my phone but now no longer works. I have deleted it and added it back. I’ve used WiFi and no WiFi. It was working great up until a couple of weeks ago when it signed me out. Now when I download it and I click University of South Carolina it just spins and never loads. That’s if I can get to the screen to choose the university. I have not been able to add funds to my daughters account. There is no update and no fix. Please make it work. I have an iPhone 12. Never had issues until recently. Now it won’t do anything.

Update: I heard from someone at CBORD and I thought, “finally! Now we’re getting somewhere”. Nope. No help at all. They just rerouted me back to our campus administrator who is also unsure of how to solve my problem. I just need someone to delete my profile completely and let me try again. Sounds so simple to me!
Also, CBORD— come on. You need to create an app that works.

I can’t log in, and no one can help me: not the company (CBORD) or the administrator from my institution. Which is sad, because as a busy employee on a busy campus, I’d love the convenience of ordering ahead.