Samsung’s earns a 1.7-star rating from 1679 reviews, showing that the majority of electronics consumers are dissatisfied with their products.
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mobile theft
I lost my mobile in october 2011 while travelling through train between thane & mulund stations. I went to police station situated on thane platform but they were not helpful. They did not write down any complaint even after providing them with the imei no. And other necessary details. I came to know about this site just 2-3 days back. Hope I get my mobile soon.
Name: anil v. Menon
Address: c 904, samarth garden, opp. Shangrila biscuit co. , off. L. B. S. Marg, bhandup (W).
Phone model: star (Gt-s5233)
Make: samsung
E-mail: [protected]@gmail.com
Missed date: october 2011
Imei no. : [protected]
lost my mobile
Name: azhagumeena sp
Address: aparna girls hostel, room no:810, 95 rajpura gurmandi, opp to small iron bridge, roop nagar, delhi - 110007.
Model: samsung primo, metallic and stylish exterior, gt - s5610k
Make:
Last no used:[protected]
Email id - [protected]@gmail.com
Missed date:[protected]
Imei no: *359147 / 04 / 108517 / 2*
i had lost my phone in the premises of college...while in the working hours
i want to jam IMEI No. [protected] of samsung primo dous mobile.
lost my mobile
Sir I lost my mobile on 15-11-2011 evening 4'o clock in anandapuram, Visakhapatnam, Andhra Pradesh.
I complained to police but it is in vein.Please help me in finding out sir.
NAME : Velamala Chetan,
ADD : V.Chetan, SFA-I-205, Autonagar, BHPV.POST, Gajuwaka, Visakhapatnam, Andhra Pradesh, 530012.
MOBILE MODEL : SAMSUNG GT-S8530BAUINU
IMEI NUMBER : [protected]
E-mail ID : [protected]@yahoo.com.
samsung rv711 and samsung cashback scam
In Mid Oct 2011 I purchased a Samsung laptop RV711. Within 1 week it crashed, within the first fortnight it crashed 3 x and regularly since then. (the blue screen of death). The computer is an absolute dud, not fit for purpose under the Sale of Goods Act. So if you are looking for a new computer - STEER CLEAR OF SAMSUNG.
Since my contract of sale exists with the retailer - Mikro Anvika, not the manufacturer, I am pursuing a complaint with them - to date they refuse to provide me with an alternate product (I use the computer for work) while they 'inspect' this piece of junk. I just want my money back, as clearly this piece of rubbish has an integral fault, of which I made them aware early on.
More about the retailer in a separate complaint - there's more about Samsung. Beware their cashback scam. I was told I would get £50 cashback from Samsung on purchase of the laptop - but I had to claim it back from Samsung, not the retailer (I should've heard warning bells then).
I duly sent off the form to Samsung with proof of purchase within DAYS. They say you'll get the cash back in 30 days. By end December 11 (over 2 months later) I 'd heard nothing from Samsung, so wrote requesting my cashback.
To date i've heard nothing. Avoid Samsung like the plague.
The complaint has been investigated and resolved to the customer’s satisfaction.
Galaxy cashback- Waited 30 days for cashback and no response. I then emailed them and got a reply finding fault with me for not submitting documents they had requested! when I emailed them back saying that I had not recieved any such mail and I wish to make a complaint, they turn back and say that the cashback would be sent in 30 days.. Still waiting! Will definitely avoid these cashback delas from samsung in future and their products as well.
was promised cashback after 30 days should have got my money end of january i contacted samsung they said another 30 days never again will i purchase samung goods
pure con two get you two buy not happy whith tablet either
Cashback - an absolute scam. No response to phonecalls or e-mails. Shame on Samsung, I just hope that nothing goes wrong with the actual TV or tablets that I bought as I don't imagine their customer service department would be that helpful. Do thye even have a customer service department ?
after-sale service
Below is an complaint e-mail I sent to Samsung HK, their respond is they won't change the policy. Surprisingly, they said they don't have the e-mail address of Samsung Korea ! Peter Tang "(Content of complaint to Samsung) “After talking to your Customer Service Dept. today, I was shocked by your After-sale Service Policy that after my above TV warranty...
Read full review of Samsung and 11 commentscheating of giving free up grade
I buy this item at suntec city audio house exhibition selling laptop and note book. The note book I buy is 849.00 sing dollar. Come with free 8gb up grade and one tablet pc. The up grade will do by another place. The staff tell me.
After that I bring my note book go to their shop to do up grade. The staff tell me, there is no this promotion on this model. But this promotion is write very clear at that exhibition. Now they tell me that is no such offer. At the end I give up my argued. Spend another amount of money go to another shop do my note book up grade.
The motived I buy this note book is because they offer free 8gb up grade. If no such offer, who will buy the note book with only 2gb memory ? I feel like get cheated by them. Is not worth.
This is a very bad experience for me. And I will not buy any product from audio house anymore !
unable to provide me information on my extended warranty
Paid for extended warranty on a samsung refrigerator in december 2011. They cashed my check on december 16, 2011. However I do not have any paperwork to show that I have a warranty on the item. When I call amt warranty I cannot get any information regarding my check or when I can expect to get my warranty papers. The person answering the phone says it was referred to the " credit" department. I will continue to call every day until I get answers. If they cannot provide me the answers then I will ask for my money back.
lost of mobile
i have lost my mobile on 4th december 2011 description of my lost mobile phone is as follows model samsung chat 3222
imei no *3554409/04/823398/9*
colour matallic silver
The complaint has been investigated and resolved to the customer’s satisfaction.
alarm (organiser) is not working
Hi,
I bought samsung mobile few months back. I have problem with my mobile samsung chat 222 (Gt-e2222)
This mobile's alarm (Even the whole organiser itself) is not working properly. Eg if I set alarm for next few minutes or an hour, it rings but if I set alarm for next morning or I set repeat alarm it does not ring ring.
Please help in resolving this issue.
Thanks in advance.
My contact-[protected]
Regards,
Ranjeet
I also add that the set often seizes to detect network and may or may not register itself again. getting off the network I experienced in two sets (mine and my mom's) and heard it from a colleague at office
unfair warranty service / bad service
I am so dissapointed with samsung products, i just bought a tablet two months ago and it was perfect for two weeks, one morning after fully charged i brought it to class and i can't switch it on anymore, i've gone through most of the forums on the internet for solutions and i sent it back to samsung as a last resort.
Samsung gave me a reply that my tablet has watermark and it and voided all my warranty including extra 2 years warranty from senheng. And that's it! They just ignored the customer and wanted to claim rm 837 to repair the motherboard.i bought the tablet for rm2200, if i were to pay another rm837 it would exceed rm 3000.
It's just 2 weeks new, i'm so dissapointed with samsung's product quality.
Omg...I really really doubt whether can you even read ###ed...I didn wet it at all dude not even close to water. I did toke care of my stuffs well . Do you copy that?
Thanks Tasha.
What is it supposed to be made of? Paper? If it cant stand humidity whats the standard of quality then? Its not like I soaked my tablet I jus brought it to class. 12? I expect you were more mature then. Think of yourself having the same situation then we'll see who's 12. Or maybe your papa bought gadgets for you so you couldn't care much about 2.2 k
charging jack not working
i was lot of time put you compliant against my mobile GT S5603 charging jack but you guys are really very bad service your company and your authorized service center i suggest to all of my friend's and people don't buy a samsung product
The complaint has been investigated and resolved to the customer’s satisfaction.
clube mobile charjing jack i.c
horrible samsung customer service
vIt has been 14 months and I still do not have a replacement dishwasher from Samsung. The customer service rep in Mississauga JPP refused to put me through to any supervisor and did not offer any other method to communicate with him, just a phone number. He has failed to respond to my emails and I have been told that I either have to wait until the upgraded model comes in from Korea or I can have a refund. I will be out the cost of picking up the original unit and the installation by an electrician and carpenter.
If I pick it up at Leon’s I have to pay the 170.00 for an upgrade and again pick it up and return the broken unit to them for replacement. I have spoken with 15 different people about this with no results! Very frustrating, why can’t Samsung either order the model or pay the difference to Leon’s so I can get the unit, I have been waiting months now, and have to call them every week. It is that they offer something great in the hopes that I will give up having to call week after week and going through the same explanation over and over again?
Not impressed with Samsung customer service.
Not having much better luck - bought a electric split range in November and the thing is dead already (4 months old.) Tech has order parts, but they are back-ordered for an undetermined length of time... I had given up on Samsung for their LCD/LED products years ago, for exactly the same thing (7 out of 7 monitors all needed repair well before the 1 year mark.) Looks like the entire brand should be avoided - products are of inferior quality, and customer service is non-existant.
Buyer beware - Many other manufactures have similar issues, but they are half the price...
Samsung Dishwasher - Transaction #[protected]
I am EXTREMELY disappointed with the lack of customer support so far re: my broken dishwasher. I would like this issue resolved ASAP.
My transaction # is [protected].
Here are some of the reasons why I am so irate:
I called Samsung in early AUGUST to suggest a service partner
The service centre partner was unable to fix the dishwasher after FOUR visits by three separate expert technicians
I had to pay close to $200 out of pocket for the visits
I had to take 4 separate days off from work
The fourth visit was required by Samsung in order to have a complete report for an exchange
I have called Samsung easily over 25 times and spent countless hours to get this resolved.
We spent over $90 to have this dishwasher installed
Quebec law states a reasonable lifetime warranty for an appliance. Considering the price I paid for I do not believe this dishwasher lasted for a reasonable lifetime.
It's November and still am not any closer to reaching a solution. Still have a broken dishwasher in my kitchen
I would simply like this lemon of a dishwasher (all three expert technicians agree that this is an absolute lemon) to be replaced with an installed and working dishwasher of comparable value. I do not want a prorated refund. I do not want to spend any more energy trying to get this resolved with little to no response on your end.
PLEASE resolve this issue.
I sent the information to oop.seca@samsung.com as well.
I have NEVER in my life experienced worse customer support than from Samsung.
I had a similar issue with my Samsung cellphone. Bottom line, if you want to buy a Samsung product you have to accept the fact that if it breaks, it's done, you lost all the invested money. Useless support.
I had a problem with the connector of my phone, called Samsung and they told me to send it (free shipping at least) to their authorized reparation center in Montreal. 3-4 weeks later, I get an email from them telling me that they "determined" that the damage was due to a "liquid" (even though it's never been exposed) and that it was out of warranty. They then took my phone hostage until I sent them 30$ for "Assessment fee".
Dear Samsung Customer,
As a representative of Samsung Electronics Canada, we sincerely regret the difficulties you have experienced with our product and/or services. In efforts to provide an avenue to address your concerns, we ask that you email your concerns to the following where a Customer Service Specialist will be able to review and respond to you accordingly.
We apologise for any inconvenience and we look forward to hearing from you.
Please email oop.seca@samsung.com with the relevant information included.
Thank you,
Samsung Electronics Canada Inc.
after sales service
I had purchased a Samsung LCD about an year ago on boxing day 2010 at a BestBuy store in Ottawa. I had also purchased an extended warranty for 3 years. Its not even been an year and i tried to call bestbuy customer service about my TV as i was having a problem with my resolution. My tv changed its resolution automatically when i connected my PS3, It changed from 1080 to 720. There is no way i amablke tochangethe resolution back so the representative from the customer service departmenttold me i need to call GEEKsquad. It is what they call their tech-support. So i called them and they wantedto charge me $99, just to come to my house and changemy res. I am a student and i dont expect any store to charge customers for their after sales service even tough they have also puchased an extended warranty. I clearly denied paying it and also offered them that i would bring the tv myself to the store and if they could help me there. Theydint even approve of that. Now i am stuck with an amazing LCD with a very ### resolution which cannot be changed untili pay them more money.
Doesnt make sense for such a warranty.
I wish i could take off the 1-star that i have rated best buy cuz nor do their staff have manners on the phone with their customers and nor do they have good communication skills as i was transfered 8 to 9times on that one call for such a small issue and still unresolved.
Very bad after sales service.
The complaint has been investigated and resolved to the customer’s satisfaction.
theft
Name : bora sudheer kumar
Addres : registered number: y8me424
Final year mechanical - a (Roll 30)
Bapatla engineering college
Bapatla-522101
Guntur district
Andhra pradesh
India
Phone model: samsung star 2 s5263
Month and year of manufacture : may, 2011
Phone number used:+[protected]
Email id : [protected]@gmail.com
Date of theft : [protected] time: 3:30pm - 5:00 pm
Imei number: [protected]
Your Name : SHWETA SHINDE.
Address : Naigaon New Police Line,
B/34, G.D.Amberkar Marg, Parel, Mumbai – 400 012.
Phone Model : Star II
Make : Samsung 5263
Last used No. :
E-mail for communication : sakshiid1@gmail.com
Missed date : 10/05/2012
IMEI No. : [protected]
i lost my mob on tthe way to kailasgiri'
IMEI no- [protected]/5
lost mobile
imei no-355315/04/200694/3
lost date-2nd december 2011
model no-wave 525
name-atiya qureshi
mobile phone-gt-s5253hkainu
The complaint has been investigated and resolved to the customer’s satisfaction.
total picture failure
For one year and four months I obtained immense enjoyment from a Samsung plasma PN50C7000 TV performance and felt that it was worth the premium cost, but suddenly the TV had total picture failure. After approaching Samsung with serious concerned as to the integrity of the unit, I decided and paid an additional one thousand dollars for a replacement, the UN55D7900 LED TV. From the outset, the picture of the replaced LED was a deep disappointment compared with that of the plasma, and as luck would have it, in less than two weeks of use this LED also had a complete failure.
I think it is reasonable to expect that the faulty LED be replaced by a new TV, since it was so new and barely used – my preference was for a new and less costly plasma unit. However Samsung insisted that the main boards, including the mother board, be replaced. Consider, for example, buying a new car that suddenly and within two weeks needs major repair in the replacement of the engine and the transmission – under the circumstances one would reasonably have the expectation that a new car be provided rather than accepting the major overhaul. I did not pay an additional thousand dollars for essentially a refurbished TV, nor did I expect such lack of quality and integrity from a Samsung product.
This has been my very regretful experience with both Samsung and its television technology. I would have thought, mistakenly I suppose, Samsung would have willingly and accommodatingly corrected this in a prompt and satisfactorily. It seems lack of concern and responsibility for the consumer is more prevalent of Samsung in the current environment.
defective samsung washer wa5451anw
Today I received a call at work from my wife telling me that our washer had literally exploded in our garage. We have only had this washer for three months. The explosion actually pushed our dryer two feet to the side, it also created a hole in the wall and another one in the dryer. The washer top part seem to have become dislocated from the unit and the washer itself ended up two feet in front of where it was based. Luckily no one in my family was in front of it otherwise it would have been a disaster. We called Lowe's Extended Protection but the earliest they could come out to examine the washer was three days from now, even after telling them how serious the issue was-not acceptable. I hope Samsung can find out what caused this before anyone gets hurt by this defective washer.
The complaint has been investigated and resolved to the customer’s satisfaction.
The class action law firm Halunen & Associates is investigating top loading Samsung washing machines for possible design flaws. If you have experienced such problems, please contact us at: http://consumer.halunenlaw.com/contact-us/ or call [protected]. Thank you [Advertising Material].
software problem
Dear Sir, I brought Samsung Galaxy Young S5360 Mobile fone recently. It restarts itself as I dial any number or I talk on my phone for a long time. I informed this problem of mine at Samsung Service Centre. They took my mobile for two days and gave back to me saying that they have solved the problem by changing the software. But it was not so, Mobile i...
Read full review of Samsung and 47 commentsfor sales
Company name:mobile24 international network ltd
Registered no: [protected]
Address: 145-157 st john street, london, ec1v 4pw, united kingdom
Sales rep email...[protected]@yahoo.com
Manager email...[protected]@hotmail.com
Director email...[protected]@gmail.com
Skype...walmartgsmltd
Mobile number...+[protected]
replacement
I purchased samsung mobile model no:gt-s3770 on 20/10/2011 from alfa, irla, mumbai.
After few days I tried to operate wifi but to my surprise the handset was getting switched-off. Subsequently, I have tried to operate wifi many times with no success and resulting into switch off mode.
Ultimately I had to visit your gallery popular telecom, shop no-1, gigar chs, saisingh chowk, dombivli (East) , ctc no: [protected]. The handset has been handed over on 15th nov 11 for inspection. On 17 th nov 11 I visited the gallery and I have been told the handset motherboard to be replaced and deposited my handset under work order no.12788.
Please look into this matter and replace my handset instead of getting repaired motherboard.
Hoping for favourable action as early as possible.
Name: arvind v. Sangli mobile no:[protected]
Email id - [protected]@gmail.com
The complaint has been investigated and resolved to the customer’s satisfaction.
Samsung Reviews 0
If you represent Samsung, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.
About Samsung
One of Samsung's key strengths is its innovation and commitment to research and development. The company invests heavily in new technologies and has a large team of engineers and scientists working on cutting-edge projects. This has enabled Samsung to introduce many groundbreaking products over the years, such as the Galaxy smartphone series, which has become one of the most popular smartphone brands globally.
Samsung's success can also be attributed to its strong brand image and marketing strategy. The company has built a reputation for producing high-quality, reliable products that are designed to meet the needs of consumers. Samsung's marketing campaigns are also highly effective, with the company using a range of channels to reach its target audience, including social media, television, and print advertising.
In recent years, Samsung has also made significant progress in the area of sustainability. The company has set ambitious targets to reduce its carbon footprint and increase its use of renewable energy sources. Samsung has also implemented a range of initiatives to promote responsible sourcing and reduce waste.
Overall, Samsung is a highly respected and successful company that has established itself as a leader in the technology industry. With its commitment to innovation, strong brand image, and focus on sustainability, Samsung is well-positioned to continue its growth and success in the years to come.
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Overview of Samsung complaint handling
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Samsung Contacts
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successfully reached Samsung by calling +31 889 090 100 phone number Click down if you have unsuccessfully reached Samsung by calling +31 889 090 100 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +31 889 090 100 phone numberNetherlands+47 21 629 099+47 21 629 099Click up if you have successfully reached Samsung by calling +47 21 629 099 phone number 0 0 users reported that they have successfully reached Samsung by calling +47 21 629 099 phone number Click down if you have unsuccessfully reached Samsung by calling +47 21 629 099 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +47 21 629 099 phone numberNorway+351 808 207 267+351 808 207 267Click up if you have successfully reached Samsung by calling +351 808 207 267 phone number 0 0 users reported that they have successfully reached Samsung by calling +351 808 207 267 phone number Click down if you have unsuccessfully reached Samsung by calling +351 808 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7864+41 800 726 7864Click up if you have successfully reached Samsung by calling +41 800 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +41 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +41 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +41 800 726 7864 phone numberSwitzerland+86 400 810 5858+86 400 810 5858Click up if you have successfully reached Samsung by calling +86 400 810 5858 phone number 0 0 users reported that they have successfully reached Samsung by calling +86 400 810 5858 phone number Click down if you have unsuccessfully reached Samsung by calling +86 400 810 5858 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +86 400 810 5858 phone numberChina+852 36 984 698+852 36 984 698Click up if you have successfully reached Samsung by calling +852 36 984 698 phone number 0 0 users reported that they have successfully reached Samsung by calling +852 36 984 698 phone number Click down if you have unsuccessfully reached Samsung by calling +852 36 984 698 phone number 1 1 users reported that they have UNsuccessfully reached Samsung by calling +852 36 984 698 phone numberHong Kong+81 363 332 000+81 363 332 000Click up if you have successfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have successfully reached Samsung by calling +81 363 332 000 phone number Click down if you have unsuccessfully reached Samsung by calling +81 363 332 000 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +81 363 332 000 phone numberJapan+63 24 222 111+63 24 222 111Click up if you have successfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have successfully reached Samsung by calling +63 24 222 111 phone number Click down if you have unsuccessfully reached Samsung by calling +63 24 222 111 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +63 24 222 111 phone numberPhilippines+65 69 161 261+65 69 161 261Click up if you have successfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have successfully reached Samsung by calling +65 69 161 261 phone number Click down if you have unsuccessfully reached Samsung by calling +65 69 161 261 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +65 69 161 261 phone numberSingapore+27 860 726 7864+27 860 726 7864Click up if you have successfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have successfully reached Samsung by calling +27 860 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +27 860 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +27 860 726 7864 phone numberSouth Africa+94 115 900 000+94 115 900 000Click up if you have successfully reached Samsung by calling +94 115 900 000 phone number 2 2 users reported that they have successfully reached Samsung by calling +94 115 900 000 phone number Click down if you have unsuccessfully reached Samsung by calling +94 115 900 000 phone number 6 6 users reported that they have UNsuccessfully reached Samsung by calling +94 115 900 000 phone numberSri Lanka+66 26 893 232+66 26 893 232Click up if you have successfully reached Samsung by calling +66 26 893 232 phone number 1 1 users reported that they have successfully reached Samsung by calling +66 26 893 232 phone number Click down if you have unsuccessfully reached Samsung by calling +66 26 893 232 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +66 26 893 232 phone number100%Confidence scoreThailand+971 800 726 7864+971 800 726 7864Click up if you have successfully reached Samsung by calling +971 800 726 7864 phone number 3 3 users reported that they have successfully reached Samsung by calling +971 800 726 7864 phone number Click down if you have unsuccessfully reached Samsung by calling +971 800 726 7864 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +971 800 726 7864 phone number100%Confidence scoreUAE+54 800 555 7267+54 800 555 7267Click up if you have successfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have successfully reached Samsung by calling +54 800 555 7267 phone number Click down if you have unsuccessfully reached Samsung by calling +54 800 555 7267 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +54 800 555 7267 phone numberArgentina+55 800 124 421+55 800 124 421Click up if you have successfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have successfully reached Samsung by calling +55 800 124 421 phone number Click down if you have unsuccessfully reached Samsung by calling +55 800 124 421 phone number 0 0 users reported that they have UNsuccessfully reached Samsung by calling +55 800 124 421 phone numberBrazil
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Samsung emailsinfo@samsung.com100%Confidence score: 100%Support
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Samsung address129, Samsung-ro, Yeongtong-gu, Suwon-si, Gyeonggi-do, Korea (South)
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Samsung social media
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Checked and verified by Nick This contact information is personally checked and verified by the ComplaintsBoard representative. Learn moreNov 20, 2024
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