Gyeonggi-do, England, Surrey
1831 Machelen, Leonardo Da Vincilaan 19E
Evert van de Beekstraat 310, 1118 CX Schiphol
Purchased on 07/20/06
Contacted samsung electronics rebate center on 09/03/06 - was told check was issued will void and re-issue
Contacted samsung electronics on 10-06-06 - was told have no record of rebate form-sent in duplicate form as requested
Received card from samsung on 12/8/06 informing me that they could not process rebate because of duplicate rebate form
Contacted samsung electronics rebate center on 12/8/06 was told that a check would be processed and should receive by 01/10/07
Contacted samsung electronics rebate center on 02/06/07 was told that check had been issued and mailed in january-will cancel check and issue another check on 02/27/07
Contacted samsung electronics rebate center on 04/05/07 - was told that a check will be issued and should receive by end of april '07
I purchased an AC -7 months back and to my utter shock i realized that there is no cooling. I was told that due to Gas leakage it has stopped cooling and hence i wish to advice all not to go for any Samsung product.
I bought a samsung mobile phone from eastern plazza, dhaka, bangladesh. The model no is samsung sgh e-700. It's a folding mobile. After using only 6 month (+) the display had got a problem. The camera is also giving problem.. What to do now. I will never ever buy the product of samsung and also tell my relatives and friends not to buy any product of samsung.. It's doesn't produce good products as i've suffered by using 1 of this product..
I had purchased Samsung x670 within 3 months of purchase is started getting problem that while talking that phone automatically hangs and restarts again. I had been to the service centre as it is in warranty. The kept the phone for many days and tried but they said that they are not getting that problem. And after going to them again and again the changed the motherboard but still the problem is the same. They said now they are helpless and they cannot do anything. I am fed up. As the phone costs 9000 bucks and it is not a small amount.
I bought a silver nano 6kg washing on 31oct2006 which was delivered on 01nov2006. The machine kept making a lot of noise and would not take a full load. I called up the service centre and explained the problem and fixed an appointment fours days in advance. Instead of a technician a demonstrator arrived and that too 5 hours after the appointed time. The machine gear box is defective according to two different samsung technicians including mr bakshi. The technicians tried on two different occasions to open the machine but because the screws brackets were also defective they could not do so. After a lot of argument one mr basitkar agreed to replace the machine. I also received a call from one mr tariq 3weeks ago saying the machine would replaced. Today at 1115 when I called up mr basitkar he couldn't even recall who I was despite reminding him that I earlier had even offered to buy another machine and wait for a refund on the defective one. He promised to get back to me but as usual there is no reply. When I asked his office for the delhi head office number she declined. I also spoke last evening to mr bakshi and his reply was totally unprofessional... That since I had been patient for so long I should still wait for another three weeks or so.
As an earlier complainant has put on record... Never ever buy a samsung product !
My refrigerator is fault and I have been contacting [protected] and customer care No [protected] and daily...
I have a 450l fridge of samsung, & subsequently bought 1.5 t ac in june 04 looking at the decent performance of the fridge.In less than 1 year (May05) bought another 1.5t ac from samsung. There starts my tyranny. The 1st ac touch panel conked & I was informed an estimate of 3k. Immediately after that there was a gas leakage in the same ac & was spending about 2.5k to repair it. But worst part is the 2nd ac. Within less than 18m of buying the 2nd ac, the gas leakage problem was detected & the service engineer quoted again around 1400 (Under some campaign). On approval the ac was taken to the workshop & after 2 days I receive a call from the workshop that the total estimate of repairs was 6.7k less discount totalling to about 5k. Reasons for increase in quote was that the cooling grill conked off. I dont understand that how does one expect to spend 5k in repairs for a product costing 16k in less than 18months time. Is this a quality of international standards. I have my doubts on the product & more to my surprise, the workshop guys have stopped calling me since past 7days on what will be the fate if my ac. This is the kind of product support offered by samsung (International company). I am genuinely disgusted & will never buy any product from samsung & also will never ever recommend any of my known people to go for samsung products. I am also planning to escalate this issue to media & press so that general public who is unaware of this response from samsung should boycott samsung. I need support. I need an explanation from samsung.
A copy of email to samsung:
I bought a samsung made air conditioner model awt 18qbhdc from goodwill enterprises, naya bazar, sunam on april 13, 2006 vide invoice no. 1992. The a. C. Did not give out proper cooling from the very first day and I reported it to the dealer. He sent his local mechanic and, also company mechanic from patiala, both of whom assured me that the cooling emitted by the a. C. Was enough and that did not feel it because of the little quantity of moisture in the air. A third company mechanic from sangrur, however agreed with me and said that the pipes giving out cooling were closed. The next day, the said mechanic come to my house in my absence and broke open the concerned pipes, did the needful and sealed them again. But still the problem is unsolved and rs 16,000 + rs.2,000 (Stabilizer) seem to have been thrown in a waste basket. May I hope that your goodself would look in the matter and order the dealer for an immediate replacement of the a. C. ?
Information is already sent to the company by fax on 15/08/2006 and by registered post on above given address on 28.08.2006 but no response received as yet.
Samsung india electronics ltd.
7th & 8th floor, ifci tower
61, nehru place, new delhi-110019
Fax : [protected]/19
I purchased a samsung 52 inch plasma tv model # hpr5052 x/xap on november 24, 2005 in caracas, venezuela.
In the first days of august 2006 I called your customer service call center located in panama. My claim was filed under customer # 30ssss, order # 40005sssss. The tv was retireved by samsung from my home on august 16, 2006. After that, I have called samsung customer service multiple times, and always been told my case is under review for a replacement. I have repeatedly e-mailed 'e. [protected]@samsung.com', who appears to be the service center supervisor, without having yet received a response to my claims.
More than two (2) months have gone by since I filed my claim, and I have yet to receive my repaired tv or a replacement for said tv set.
This is certainly not the way to build loyal and satisfied clientele.
Bbo financial services inc.
Fontabelle, st. Michael, barbados
Dear complaints board, I have purchased a mobile from your authorized distributor named as hello world, 4...
My husband and I bought a samsung refrigerator model # rs257barb in november of 2005 for our new house. On...