Gyeonggi-do, England, Surrey
1831 Machelen, Leonardo Da Vincilaan 19E
Evert van de Beekstraat 310, 1118 CX Schiphol
I made the unfortunate mistake of buying a samsung product and have found their customer service to be...
My name is saravanan I am from chennai tamilnadu in india today (18-may-07) we bought (Booked) one samsung...
What a rotten product; what a rotten company. Shortly after the warranty ran out, so did the small printed...
My name is mani. I bought samsung 1 ton split ac in amutha & co, tambaram, chennai, india on 13-may-2007. At the time of purchase they (Amutha & co) said that item will be delivered and installed by tomorrow evening between 4 pm and 6 pm (14-may-2007) , but they did not keep their word. I called them after 6 pm on 14-may-2007 several times and when ever I call they were saying that item is coming to your area. And at 9 pm when I called they said that item has not come from storage itself and tomorrow only it would be delivered. If they did not get item from storage itself then why they promised me that it would be delivered on 14-may-2007. After that finally I received item on 15-may-2007 afternoon. But they did not install it. They said that service engineer should come from company (Samsung) and by today evening (15-may-2007) they will come and install. But no body came and I called them at 6 pm and they said that (Amutha & co) service engineer may come tomorrow or day after tomorrow. Is this the way of cheating customers? If dealers are cheating like this then why samsung is giving dealer ship to them.
I bought a samsung air conditioner (As 18wcx) from bismi 0n 24 mar 2007 (Invoice number 20194) in kochi. Air...
I purchased a samsung air conditioner on 24th of april, form the day it has been installed it never cools below 29 degrees, so I made a complained the next day it was installed that is on 27th but the service people came only by 6th june and found that the compressor is faulty and they went, they never repaired it, they said that some other service people will come to repair it but no one turned out.
I have purchased one samsung sgh x-700 mobile phone in chennai. The mobile phone is still under warranty. The mobile was taken to the company authorized service centre, at ayanavaram, chennai. I find the service engineers were not properly trained. They were unable to solve the problem. I was given back my mobile saying that the board got crack, and no spares with them and phone cannot be repaired. I wonder how samsung can sell a mobile in a show room, if they cannot offer after sales service. Samsung mobile buyers may kindly take a note of this and give a second thought if at all to buy a samsung mobile phone. This is posted fairly in view of good faith to warn the consumers.
I have purchased a 1.5 ton split ac from a franchise named vasanth & co at my native pudukkottai (Tamil nadu). It was purchased around these time last year. It worked for a very less time for the last one year. Since we got the ac it is not too hot or we were not there at home most of the time to utilize. I can briefly say it is under utilized in the past 1 year. Now the summer has started and if we switch on the ac, it runs for 15 minutes and the trip switch turns off. We suspected the power supply and the hot climate. One intelligent underaged ac mechanic (Courtesy franchise vasanth & co) came and he checked all and he said all are fine with ac and only we need to increase the main fuse with 32 amps instead of existing 16amps. We changed and the result is same. Now nobody turns up to check and rectify the issue. The ac does not run continuously for more that 15 minutes. We spent 22,000 rs for nothing but a piece a ### the does not work. The samsung co. Is also not concerned about these franchise rascals...
I bought the air conditioner in summer 2005, since then it just worked properly for about 1 month. On complaining, nothing worked out. Service men come every time and say that the a. C. Is working fine and there is no problem despite repeated complaints that once the compressor drips it takes a lot of time to pick up. And now even after 2-3 hrs the compressor doesn't pick up.
I feel either the quality standards of the company are to low or the customer executives are all useless.
Local a. C. S work 100% much better than the samsung a. C. Split. And they are cost effective also.
I have samsung sghe730. I am using this phone for 2 years.In dec'06 because of my mistake the lcd screen was broken. I got it repaired from samsung company's service center in vile parle, near nanavati hospital. Also paid rs 4000 / - for it. The phone was working ok for 3 months and now it started giving problems regarding display. When I reported the matter to samsung, service center started giving erratic reply. They say that problem is due to some internal display connector which is broken. It is due to handling problems as per them.
I do not understand the connector which is internal; how can I mishandle that. I am sure that either manufacturing defect or wrong handling by repair person. They are now telling me to pay for the same thing which I got repaired in dec'06.
I am really annoyed due to their erratic and illogical answers. I want to take up the matter with top people of samsung. I am sure they will understand the gravity and will help me.
Purchased on 07/20/06
Contacted samsung electronics rebate center on 09/03/06 - was told check was issued will void and re-issue
Contacted samsung electronics on 10-06-06 - was told have no record of rebate form-sent in duplicate form as requested
Received card from samsung on 12/8/06 informing me that they could not process rebate because of duplicate rebate form
Contacted samsung electronics rebate center on 12/8/06 was told that a check would be processed and should receive by 01/10/07
Contacted samsung electronics rebate center on 02/06/07 was told that check had been issued and mailed in january-will cancel check and issue another check on 02/27/07
Contacted samsung electronics rebate center on 04/05/07 - was told that a check will be issued and should receive by end of april '07
I purchased an AC -7 months back and to my utter shock i realized that there is no cooling. I was told that due to Gas leakage it has stopped cooling and hence i wish to advice all not to go for any Samsung product.
I bought a samsung mobile phone from eastern plazza, dhaka, bangladesh. The model no is samsung sgh e-700. It's a folding mobile. After using only 6 month (+) the display had got a problem. The camera is also giving problem.. What to do now. I will never ever buy the product of samsung and also tell my relatives and friends not to buy any product of samsung.. It's doesn't produce good products as i've suffered by using 1 of this product..
I had purchased Samsung x670 within 3 months of purchase is started getting problem that while talking that phone automatically hangs and restarts again. I had been to the service centre as it is in warranty. The kept the phone for many days and tried but they said that they are not getting that problem. And after going to them again and again the changed the motherboard but still the problem is the same. They said now they are helpless and they cannot do anything. I am fed up. As the phone costs 9000 bucks and it is not a small amount.
I bought a silver nano 6kg washing on 31oct2006 which was delivered on 01nov2006. The machine kept making a lot of noise and would not take a full load. I called up the service centre and explained the problem and fixed an appointment fours days in advance. Instead of a technician a demonstrator arrived and that too 5 hours after the appointed time. The machine gear box is defective according to two different samsung technicians including mr bakshi. The technicians tried on two different occasions to open the machine but because the screws brackets were also defective they could not do so. After a lot of argument one mr basitkar agreed to replace the machine. I also received a call from one mr tariq 3weeks ago saying the machine would replaced. Today at 1115 when I called up mr basitkar he couldn't even recall who I was despite reminding him that I earlier had even offered to buy another machine and wait for a refund on the defective one. He promised to get back to me but as usual there is no reply. When I asked his office for the delhi head office number she declined. I also spoke last evening to mr bakshi and his reply was totally unprofessional... That since I had been patient for so long I should still wait for another three weeks or so.
As an earlier complainant has put on record... Never ever buy a samsung product !
My refrigerator is fault and I have been contacting [protected] and customer care No [protected] and daily...
I have a 450l fridge of samsung, & subsequently bought 1.5 t ac in june 04 looking at the decent performance of the fridge.In less than 1 year (May05) bought another 1.5t ac from samsung. There starts my tyranny. The 1st ac touch panel conked & I was informed an estimate of 3k. Immediately after that there was a gas leakage in the same ac & was spending about 2.5k to repair it. But worst part is the 2nd ac. Within less than 18m of buying the 2nd ac, the gas leakage problem was detected & the service engineer quoted again around 1400 (Under some campaign). On approval the ac was taken to the workshop & after 2 days I receive a call from the workshop that the total estimate of repairs was 6.7k less discount totalling to about 5k. Reasons for increase in quote was that the cooling grill conked off. I dont understand that how does one expect to spend 5k in repairs for a product costing 16k in less than 18months time. Is this a quality of international standards. I have my doubts on the product & more to my surprise, the workshop guys have stopped calling me since past 7days on what will be the fate if my ac. This is the kind of product support offered by samsung (International company). I am genuinely disgusted & will never buy any product from samsung & also will never ever recommend any of my known people to go for samsung products. I am also planning to escalate this issue to media & press so that general public who is unaware of this response from samsung should boycott samsung. I need support. I need an explanation from samsung.
A copy of email to samsung:
I bought a samsung made air conditioner model awt 18qbhdc from goodwill enterprises, naya bazar, sunam on april 13, 2006 vide invoice no. 1992. The a. C. Did not give out proper cooling from the very first day and I reported it to the dealer. He sent his local mechanic and, also company mechanic from patiala, both of whom assured me that the cooling emitted by the a. C. Was enough and that did not feel it because of the little quantity of moisture in the air. A third company mechanic from sangrur, however agreed with me and said that the pipes giving out cooling were closed. The next day, the said mechanic come to my house in my absence and broke open the concerned pipes, did the needful and sealed them again. But still the problem is unsolved and rs 16,000 + rs.2,000 (Stabilizer) seem to have been thrown in a waste basket. May I hope that your goodself would look in the matter and order the dealer for an immediate replacement of the a. C. ?
Information is already sent to the company by fax on 15/08/2006 and by registered post on above given address on 28.08.2006 but no response received as yet.
Samsung india electronics ltd.
7th & 8th floor, ifci tower
61, nehru place, new delhi-110019
Fax : [protected]/19
I purchased a samsung 52 inch plasma tv model # hpr5052 x/xap on november 24, 2005 in caracas, venezuela.
In the first days of august 2006 I called your customer service call center located in panama. My claim was filed under customer # 30ssss, order # 40005sssss. The tv was retireved by samsung from my home on august 16, 2006. After that, I have called samsung customer service multiple times, and always been told my case is under review for a replacement. I have repeatedly e-mailed 'e. [protected]@samsung.com', who appears to be the service center supervisor, without having yet received a response to my claims.
More than two (2) months have gone by since I filed my claim, and I have yet to receive my repaired tv or a replacement for said tv set.
This is certainly not the way to build loyal and satisfied clientele.
Bbo financial services inc.
Fontabelle, st. Michael, barbados
Dear complaints board, I have purchased a mobile from your authorized distributor named as hello world, 4...